haystek collaborative solutions

2 HAYSTEK - Collaborative Solutions

www.haystek.com


www.haystek.com

Contents HAYSTEK’s COMMITMENT ...................................................................................................................................... 4

VALUES ................................................................................................................................................................... 5

OUR VISION ............................................................................................................................................................ 5

OUR MISSION ......................................................................................................................................................... 5

WHO WE ARE ......................................................................................................................................................... 6

WHAT IS OUR PLAN ................................................................................................................................................ 6

HOW WE ARE DIFFERENT......................................................................................................................................... 7

OVERVIEW ............................................................................................................................................................. 8

BUSINESS DOMAINS ............................................................................................................................................... 8

OUR EXPERTISE ...................................................................................................................................................... 9

Enterprise Backup Solutions .................................................................................................................................... 9

Disaster recovery solutions (HA/DR) ....................................................................................................................... 10

Virtualization and Cloud ........................................................................................................................................ 11

Hardware Support ................................................................................................................................................. 12

Software Support .................................................................................................................................................. 12

Remotely Monitoring and Support ......................................................................................................................... 13

Application Development ...................................................................................................................................... 14

PROJECTS AND CLIENTELE ...................................................................................................................................... 16

PROVEN TRACK RECORD AND QUALIFICATIONS ...................................................................................................... 17


HAYSTEK www.haystek.com Collaborative Solutions

HAYSTEK’s COMMITMENT

Our approach focuses on new way of business, thereby combining IT innovations and adoption while leveraging an organization’s current assets. Our team is committed to provide IT Services with:

Quality

Technology, Innovation, Support

Quality Our main emphasis is to deliver best quality in every project we undertake. With our time tested business methodology, and structured solution building approach, we ensure to maintain our global business standards. Our Certification our globally recognized and proof of our technical skills. Technology, Innovation & Support Technology leadership is the most successful strategy to challenge competitors and consolidate our position since business and technology work hand in hand. Our firm’s belief in this synthesis has motivated and enabled us to deliver solutions with a decisive competitive advantage. MARG Software Solution, today, is a new generation framework of technology innovators to accelerate growth. In our each project, we emphasize on innovation. Our structured team works with a methodology and knowledge to innovate and deliver excellent services. We are committed to provide development and tech-support teams to software and high–tech companies with the required infrastructure at a competitive rate.



VALUES

Quality | Technology | Innovation | Customer Satisfaction | Win together

OUR VISION

To be among the leading Global Company for IT Consulting Services and Deployment of best of breed

Business Solutions to top tier domestic and international customers

OUR MISSION

Our philosophy establishes the fundamental principles of our management system. Our operational and

performance standards translate the corporate values into specific management expectations. We preserve a

high level of business ethics characterized by integrity and honesty in all our business actions. HAYSTEK to:

A. Adopting high standards of ethics in all HAYSTEK business actions and practices.

B. Providing HAYSTEK customers with high quality services, tailor-made to their needs and expectations.

C. Guaranteeing highly competitive services to HAYSTEK clients.

D. Engaging a highly skilled personnel supported by an effective organizational structure.

E. Implementing an ‘equal opportunities’ and ‘environmentally friendly’ policy.



WHO WE ARE

HAYSTEK is information Technology service provider, We design, develop, implement, support and promote

software applications using integrated, state-of-the-art technology. HAYSTEK expertise covers

1- Virtualization, VMware / Hyper-V

2- Backup and Restore solution

3- Network/Voice/ management

4- Disaster Recovery and Business continuity

5- High End server support

6- Storage Area Network

7- IBM Flex and Blade Center

8- Tape Library

9- Messaging Services (Lotus Domino and MS Exchange)

10- Passive Networking / Network Infrastructure

WHAT IS OUR PLAN

To focus on financial Sector, IT/ Telecom, Auto industries, FMCG and power energy sector to automate and

provide better infrastructure for their industries to grow in right direction.

The services we will provide to create virtualized environment and take advantages of cloud services as per

their business needs and Provide backup and restore solution to physical / virtualized environment for

mission critical application and Data.

To reduce total cost of ownership with the new and existing infrastructure.



HOW WE ARE DIFFERENT

We are different from our competitors in a number of ways, including expertise, competitive rates, approach and philosophies.

OUR EXPERTISE

Our expert consultants consistently exceed client expectations and quickly hit the ground running, to deliver measureable results in the most difficult situations. We are known for our best practices and risk mitigation

disciplines that assure delivery – on time, within budget, and to exacting quality standards.

OUR APPROACH

We respect and invite the participation and contribution of everyone, even from the client personnel. We selectively

deploy our expert consultants with our own unique blend of business and technology expertise. Careful coupling of our

own highly experienced consultants, with energized and focused client staff, consistently produces superior results

OUR COMPETITIVE RATES

We can offer you competitive rates by keeping our cost structure among the lowest in our discipline

Very simply: Our cost structure is your advantage.



OUR PHILOSOPHY

You can count on us to always give our best effort and show up ready to perform. We expect nothing less from our consultants and have solidified this expectation internally. Our culture is a “can-do”, and we look for challenging opportunities to prove ourselves by taking on the most difficult tasks.

We are fundamentally different from the global professional services companies that you have been dealing with.

And, most importantly for you, there are no management layers at HAYSTEK. Every one works equally and contribute towards customers’ satisfaction. What we say is what we do.

OVERVIEW

HAYSTEK Technical Support Services (TSS) provides services that ensure functionality for customers after the

customer’s solution has been devised. From implementation, configuration to maintenance and support, the

TSS team is an extension of the customers’ IT department to ensure 24/7 support and peace of mind.

Built on a concrete and tested model of centralized offerings, The team provides customers with support

across hardware network and software support, as well as on processes that are built around ITIL V3 &ISO

2000.

The team is well connected to specialists from ALTARO, Veeam, Double-Take, IBM and CISCO with partners

and manufacturers, regionally and internationally, to ensure that optimized IT environments can be created

regardless of the solution in place.

BUSINESS DOMAINS

Public & private Sector Organizations International Agencies Banking Sector Logistics Health Sector Food Industries Pharmaceuticals Auto Mobile Companies Distribution Houses Trading Houses



OUR EXPERTISE

Backup & Replication HA / DR Storage Systems Networking Passive Networking Application Development & Support Web Designing and Hosting System integration & Conversion ERP Solutions CRM Solutions Document Archival System (DARS)

ENTERPRISE BACKUP SOLUTIONS

Enterprise-level backup programs can provide peace of mind that the data on your servers is safe and secure.

If your backup software doesn't give that protected feeling, you might want to invest in a solid insurance

policy for your data. Enterprise Backup software is shaping a new era of modern business continuity by

assuring the recovery of your IT assets anytime, anywhere.

Enterprise Backup software provides the only platform with a single technical foundation that can provide

industry leading solutions for both existing and emerging customer requirements for data management,

mobile computing infrastructure management and business intelligence. As a result, customers can

dramatically reduce the cost, time and risk associated with protecting, recovering, finding and accessing data

across the enterprise, regardless of where it resides and with complete flexibility to deal with on-premises

data centers, the cloud, remote or branch offices, desktops and laptops or mobile devices.



DISASTER RECOVERY SOLUTIONS (HA/DR)

Disaster recovery is the area of security planning that deals with protecting an organization from the effects

of significant negative events. Significant negative events, in this context, can include anything that puts an

organization’s operations at risk: crippling cyber-attacks and equipment failures, for example, as well as

hurricanes, earthquakes and other natural disasters.

A disaster recovery plan (DRP) documents policies, procedures and actions to limit the disruption to an

organization in the wake of a disaster. Just as a disaster is an event that makes the continuation of normal

functions impossible, a disaster recovery plan consists of actions intended to minimize the negative effects of

a disaster and allow the organization to maintain or quickly resume mission-critical functions.

Disaster recovery solutions offer a holistic approach to business resiliency. We start with data protection,

then we recover your environment or compute infrastructure. Finally, we bring 20 years of IT recovery best

practices and expertise to fully manage the recovery program. Our comprehensive solutions are designed to

be flexible enough to work with complex, hybrid systems, and to scale up and down based on your needs,

addressing a full range of recovery time and recovery point objectives (RTOs/RPOs). Of course your recovery

environment needs to stay in sync with rapid changes in production and our expertise can help you optimize

your recovery to unleash new opportunities and services for growth.



VIRTUALIZATION AND CLOUD

Although virtualization is now a mainstream IT strategy, many enterprises have yet to begin to realize its

benefits of scalability, security and manageability. Cloud computing/virtualization services help customers

reduce costs, increase security and reduce IT complexity in areas such as:

Server Consolidation and Containment Bringing unmanageable server sprawl under control by using virtualization to run multiple workloads on

fewer servers and to reduce future needs for physical servers.

Business Continuity and Disaster Recovery Reducing downtime by making high availability and disaster recovery solutions more cost-effective, simpler,

and more reliable

Desktop Manageability & Security Improving manageability and security of enterprise desktops to lower cost, reduce risk, and improve

flexibility of desktop infrastructure.

Development & Test Optimization Transforming the software lifecycle by using virtualization to reduce costs, increase productivity, and improve

quality in development and test.

At HAYSTEK, we consider each customer's virtualization requirements on a case-by-case basis. In particular,

we work with customers to address performance and scalability issues that may have arisen from "point-

solution" implementation of VMware VSphere, Microsoft Hyper-V and related products to address issues

such as server consolidation.



HAYSTEK consultants can also advise on cloud computing in its various public, private and private/public or

"hybrid" forms — the next stage strategy and on realizing the business promise of "IT as a Service" for a

business-aligned service strategy for the virtual data center.

Our virtualization/cloud consultants design and implement technology solutions that will address each

individual customer's current and future business needs and requirements. We have worked with companies

of all sizes and across many industries on a range of server, desktop, application, storage, and IO

virtualization projects.

HARDWARE SUPPORT

We at Technical Support Services focus on IT Infrastructure Services that enables:

Speed of delivery and deployment of technology that matches the customer’s business requirements. Control of cost and complexity of the customer’s IT environment

The team of engineers across the region has vast experience on various IBM platforms. Our experience covers

the x-Series, i-Series, p-Series, z-Series, IBM Blade, IBM pure Flex, and FLASH storage.

Our services on hardware cover:

Pre-implementation planning. Hardware installation. Preventive maintenances Hardware break-fixes. Relocation services.

HAYSTEK maintains a vast inventory of spares across the region and all HAYSTEK stocks are connected to

increase the availability of the spare parts.

Our centralized Service Desk operates 24/7 to address your queries and our engineers are on stand-by

24/7 to support critical businesses.

SOFTWARE SUPPORT

Over the last decade, information technology (IT) has undergone a complete transformation, evolving from a

support function to an enabler for business enhancement and growth. IT environments have transformed

from simple datacenters to vast cloud-based scattered systems.

Organization have also had to evolve their IT requirements, and CIOs look for partners who can help them to

ensure an enhanced uptime, and with that fill the gap of technical knowledge that an in-house team may

face in today’s fast changing IT landscape.



HAYSTEK Support Line Services works to provide service quality by being an extension to the customer’s

existing IT team. Our key focus is to enhance the customer’s system availability through constant guidance,

proactive system checks, and by being their single point of contact for any challenges on IBM Products.

Customers Desires …

To have access to technical experts guiding you on best practices for installation and configuration To isolate problems and collect valid information to fix them. To address your technical queries To enhance user productivity through better system availability To minimize system vulnerabilities through preventive maintenance

We Deliver …

Telephonic Support in English and Arabic and Remote Support (team viewer) through HAYSTEK Support Line covering peak business hours Monday to Friday with an option of 24/7 and onsite support.

Our centralized service desk connects you with our Technical Experts who extend their support to your software environment.

SLA driven delivery model End–-end ownership of technical issues. We interface with software manufacturers on your behalf to manage problems and escalations. We own the issue until it is resolved and keep you informed on the progress. Tailor made preventive maintenance Quarterly reporting on issues raised

REMOTELY MONITORING AND SUPPORT

Our special services include our remote services to our clients, which includes:

Guidance on installation, migration, and product fine tuning Guidance on backup and recovery procedure Guidance on product compatibility, functionality and inter-operability Identify non-bug issues and guide you on fixing them. Guidance on design and customization. Mission critical application "Alarts" Remote monitoring of Application Remote monitoring of Servers Remote monitoring of Links Remote monitoring of Network Devices Answer your “How to” queries



APPLICATION DEVELOPMENT

HAYSTEK has been providing application development services across the region. Our solutions help our customers adopt IT systems that reduce costs, minimize risks, and ensures quick applications. its works closely to our multiple device vendors and enterprise system providers, collaborating with them to provide the best possible solutions for our clients. With our in-depth knowledge in the industry, as well as our unmatched domain and technical expertise, we work with our clients to help them solve complex problems, mitigate risks and meet their business objectives. Our application development services include:

Brand new applications/systems development Major enhancements to existing applications/systems Application migration ERP Solution Accounting Software Banking Software Hotel Management

These services are provided across all IBM related technologies.

HAYSTEK offers the application development services on a fixed price as well as on a time and material pricing model. HAYSTEK provides our clients with competitive prices by utilizing our offshore delivery model.

CONSULTING SERVICES

HAYSTEK consulting services focus on our customer’s business initiatives and IT investments. With our domain and technology expertise, as well as our unmatched business knowledge, we have provided our services to leading organizations across the GCC.

Our diverse corporate background in various industries provides our clients with real results.HAYSTEK’s framework has been an integral part of the HAYSTEK methodology, delivering the most efficient and consistent consulting services.

HAYSTEK' consulting services include:

Business Process Reengineering Business Consulting Process Consulting Operations Consulting Technology Consulting



BUSINESS PROCESS REENGINEERING

HAYSTEK helps clients to improve execution and meet the needs of customers better by applying business process redesign. Typically, our work generates cost savings of 20 percent to 30 percent of the addressable cost base, but its real advantages are reduced cycle times and increased quality and customer satisfaction

Business process redesign (BPR) examines the efficiency and effectiveness of a company's most critical processes. It is a key enabler to deliver the highest-quality of service, in the most productive way, at the most competitive cost and time to output.

HAYSTEK works with each client to prioritize key processes based on the value at stake. For each priority process we develop a view of the current state based on operational data, using detailed process maps and analysis to help identify major gaps. We then work together with a cross-functional client team to define a series of principles that will guide the solution generation phase, and create a vision of the future state of each process from the ground up, along with the roadmap to achieve the near and long term results.

We work very closely with our clients in this type of project, enlisting a team from all the functional areas impacted at the leadership and the solution generation level. This allows us to eliminate waste, unnecessary wait times, reports, handovers and sign-offs, while ensuring the integrity of the process



PROJECTS AND CLIENTELE

Current customers & projects

Raah TV. Gradsy Institute Hafiz Consulting (Saudi Arabia) Bank Al Baraka Fast Communication Cyber Net Data Centre Solutions Karachi Wind form solutions with Power Engineering Research Group Medi Flow Pharma Electrical work Designing ( Ahbab Group)

COMPLETED PROJECTS

Airport Hotel Karachi Khaadi factory SAFFRON MACRO Cyber Net Constructive mind, Islamabad Model CNG Station project FBR Karachi data Centre FBR Islamabad Data Centre Electrical designing Server room of private firm in Karachi IFFCO HYPERSTAR METRO KICTL NELCO COCA COLA PARCO CANDLE EMBROIDERY THREADS



QUALIFICATIONS