HaxbyHealthA quarterly healthcare magazine for the people of York

ISSUE 11 SPRING 2015

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Haxby Group Surgeries

Locations of all GP surgeries that are a part of Haxby Group

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Haxby Group York

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HAXBY GROUP YORK01904 724600www.haxbygroup.co.uk

@haxbygroup

www.haxbygroup.co.uk

Page 4 Vacancieswww.haxbygroup.co.uk

Working together to provide a caring, quality service

Haxby Group and Gale Farm GP practices have joined forces, following a four month local consultation.

The plan to bring together the two local GP practices was announced in August last year when patients and staff were asked to give their views.

Haxby Group, which already runs four GP surgeries in York and four GP surgeries in Hull, has now merged with Gale Farm, which has two York surgeries. It promises to maintain the traditional values of the existing local GP practice.

Page 2 Focus on patient involvement

Page 3 Helping patients stay at home

John McEvoy, Managing Partner of Haxby Group said: “After a significant amount of time, effort, careful consideration and consultation I am delighted that today Haxby Group and Gale Farm GP Practices in York have come together as one practice.

“With a long and rich history of service within the NHS family, both practices joining as one will ensure that our patients are well served, both now and long into the future as we share the challenges and changes within the NHS and healthcare in general.”

GP practices join forces

York

Objectives

l Provide a choice of medium for patients to give feedback and comments about the practice to the PPG

l Use information gathered from patients to discuss problems and potential improvements with the Practice

l Support the Care Quality Commission (CQC) inspection process

l Contribute to the patient newsletter

l Raise awareness of and access to other support agencies

l Encourage communication of public health messages

l Identify opportunities to improve the patient experience

How can I get involved?:

l Fill in a PPG card available from your surgery

l E mail rachelkingston@nhs.net or krisholliday@sky.com

l Contact David Holliday on 01904 763080 or

krisholliday@sky.com

Two years-ago Haxby Group patient David Holliday was enjoying his well-earned retirement from local government. He had been a patient at Haxby York for ten years and always took a keen interest in his local surgery.

David, 76, is now part of a group of patients who feel just the same. He chairs Haxby Group York’s Patient Participation Group (PPG) and is urging others to join in.

Set up a few years ago, the group is growing from strength to strength with a new constitution, an elected patient Chair and a secretary. David is confident the PPG is making a real difference to the Practice. He knows that staff listen and appreciate the comments from members of the group.

David explained: “I sort of fell into the job because I’m passionate about giving patients a voice. The Group wasn’t very active, so we’ve made changes to strengthen it and give patients lots of ways to give feedback.

“We’re now looking at new initiatives such as Patient Champions, topical meetings and virtual groups. Anyone can make a contribution as long as they are over 16 and registered with Haxby Group - we’re confident that you can make a real difference to the way the practice operates.

In fact the PPG is currently helping to produce a leaflet to explain how to get the most out of your appointment.

“We’re hoping this will not only help patients during their limited time with their GP, but also improve waiting time for other patients,” explains David.

About the PPGl Meetings once a quarterl Key objective: “Be a Patient voice:

promoting a patient led culture”.l Open to any registered

patient over 16-years-oldl Meetings last 90 minutesl Patient Champions will

lead on key areasl Virtual e-mail groups also

operate alongside the PPG meetings for members

Focus on patient involvement

Haxby Group Patient Participation Group

“We’re hoping this will not only help patients during their limited time with their GP, but also improve waiting time for other patients,”

David Holliday, the PPG chair

2 HAXBY GROUP YORK 01904 724600 www.haxbygroup.co.uk

Haxby Group patients will benefit from a new pilot scheme to improve their health and help them stay out of hospital.

Haxby Group is working with a number of health, social and voluntary sector organisations in York to help patients get better support at home. The aim is to prevent people needing to be admitted or readmitted to hospital.

The scheme, known as the “Integrated Care Pilot” is being run by the Vale of York Clinical

Commissioning Group (CCG) and also includes Priory Medical Group, MyHealth and Unity.

By providing extra support for these high risk patients, it is hoped that they will be able to stay at home and avoid going into hospital.

A special York Integrated Care Team has been set up to co-ordinate the care of these patients referred by their GPs. They will review patients’ hospital admissions and discharges, meeting every

day to discuss the care of each patient. A care co-ordinator will also contact patients and work with them to create a care plan and provide the support they need.

Dr Mike Holmes, GP partner at Haxby Group, said: “We’re pleased to be part of this pilot which gives our GPs direct access to a new team which will support our patients. We know from talking to our patients that they prefer to stay at home, but can only do this with extra help.”

Helping our patients stay at home

“We know from talking to our patients that they prefer to stay at home, but can only do this with extra help.”

David Holliday, the PPG chair

Working together to provide a caring, quality service 3@haxbygroup

Haxby Group Surgeries

Locations of all GP surgeries that are a part of Haxby Group

HAXBY YORK SURGERIES.csv

Haxby Group York

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Pharmacy Voice campaign

EssentialInformation

www.haxbygroup.co.uk

Haxby Health is produced by Haxby Group for the people of York.

Haxby Group York serves around 33,000 patients with surgeries on six sites:

l Haxby & Wiggintonl Huntingtonl New Earswickl Stockton-on-the-Forestl Gale Farm Surgery, Acombl The Old Forge Surgery, Poppleton

Haxby Group is wholly owned and operated by the partners of Haxby Group Practice, a GP practice based in York.

For more information visit www.haxbygroup.co.ukor call 01904 724600

Follow us on Twitter @HaxbyGroup or have a look atour Facebook age under ‘Haxby Group’.

Scan thiscode to go to our website

Martin J Whiteley – Thanks doc & pharms at @HaxbyGroup for sorting meds for my daughter tonightMichael Holmes – well done Debs – Highly Commended as Ambassador of the year at the Talent for Care awards 2014 @HaxbyGroup

News from Twitter

New boundary Patients registered with Haxby Group York can visit any surgery within our extended boundary - shown within the blue line on the map below. If you move out of the area, you may ask to remain on our list. This request should be put in writing to our practice general manager

Haxby Group Surgeries

Locations of all GP surgeries that are a part of Haxby Group

HAXBY YORK SURGERIES.csv

Haxby Group York

Other / No value

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Haxby Group York Surgeries

The friends and family test

Number of people who responded to the Friends and Family test between January and March 2015.

Number of people who said they were extremely likely or likely to recommend us to their friends and family.

Patient Champions

Haxby Group York now has three Patient Champions who will cover Carers, Appointments and Clinical issues and liaise with the practice to give a patient’s viewpoint in these areas.

Vacancies

We are currently recruiting for the following posts in our York surgeries:

Apprentice receptionistApprentice medical secretaryReceptionist

To find out more, please visit our website www.haxbygroup.co.uk

News in brief

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4 HAXBY GROUP YORK 01904 724600 www.haxbygroup.co.uk