have your say - review of local public transport services - easy read version

7/25/2019 Have Your Say - Review of Local Public Transport Services - Easy Read Version

http://slidepdf.com/reader/full/have-your-say-review-of-local-public-transport-services-easy-read-version 1/24

1

About local transport

Easy read version



2

This paper comes from Nexus.

It tells you about some changes which might happen from 2017.

You can fill in the questionnaire to tell us what is important to you.

Send back the questionnaire by 1st

August 2016.

You can get help to fill in the questionnaire from:Graham Robinson

Nexus

Nexus House

33 St James’ Boulevard

Newcastle upon Tyne

NE1 4AX

Telephone: 0191 203 3296



3

Public transport is important for most of us to

get to places ...

Work

School

College

Shopping

Doctor or hospital

Having fun

About Nexus

Nexus is an organisation which provides public transport across Tyne

and Wear.

Metro

Buses

Bus stops

Bus passes

Ferry

Travel information

Nexus gets money for public transport from:

Passengers paying for tickets (about £60

million this year)

Department of Transport for the Metro

(about £47 million this year)

Local Councils (about £62 million this

year)



4

Why is Nexus planning changes?

These 7 councils work together in a new organisation called the

North East Combined Authority (NECA).

County Durham

Gateshead

Newcastle upon Tyne

North Tyneside

Northumberland

South Tyneside

Sunderland

These councils give money to Nexus for public transport.

These councils have less money than before.

This means they give less money to Nexus than before.

This means Nexus will have to spend less money on public transport.

Your answers to the questions in this paper will help Nexus and NECA

to decide what will change.



5

Some things will not change

The bus pass for older people and disabled people

for buses 9.30am to 11pm and all day at weekends

will stay the same. The law says we must have this.

There is no plan to change the metro timetable to

save money.

What next?

Nexus will use what you tell us to write a paper for

NECA.

The paper will suggest what changes should happen.

If NECA decides to make changes, you will have

another chance to have your say.



6

Questionnaire

Please fill in the questionnaire and send it back using

the free envelope.

Or hand it in at a Nexus Travel Shop:

Haymarket Metro station

North Shields Metro station

Central Station Metro station

Gateshead Metro station

34-36 Fowler Street, South Shields

Park Lane, Sunderland

By 1st

August 2016.

Thank you for your help.



7

Section 1: Tell us a bit about you

Question 1

Are you answering for yourself or a group?

I am answering for myself

I am answering for a group

Name of group: ___________________________________________________

How many people are in the group? __________________________________

Question 2

How often do you use a bus?

At least 5 days a week

1 to 4 days a week

Less than once a week

Less than once a month

A few times a year or less

Never

How often do you use Metro?


1 to 4 days a week




Never



8

How often do you use the ferry?


1 to 4 days a week




Never

How often do you use a train?


1 to 4 days a week




Never

Question 3

How old are you?

Under 16

16 – 24

25 – 34

35 – 49

50 – 59

60 or over



9

Question 4

Are you: Male Female

Question 5

What is your postcode? ___________________________

Question 6

Please tell us about you (tick one box) I am at school or college

I am not working because I am disabled or ill

I am employed

I am not employed (for another reason)

I am retired

Other (please say more):

______________________________________________________________

Question 7

Are you disabled? Yes No

If you are disabled please tell us more (you can tick any boxes):

I have difficulty with hearing

I have difficulty with walking

I have difficulty with co-ordination (like holding coins)

I have learning difficulties

I have problems with getting tired very easily

I have difficulties with speech



10

I have mental health problems

I have difficulties with seeing

I prefer not to say

Other

Question 8

Please tell us about your ethnic background (tick one box):

I am white

I am mixed race

I am Asian or Asian British

I am Black or Black British

I am Chinese or other

I prefer not to say



11

How to answer the questions

We are asking you what you think is important. Your answers will

help us decide what to change, and what should stay the same.

Please put a 1 by the thing you think is most important .

Put a 2 by the thing you think is next most important.

Carry on with 3, 4, 5 until you run out of boxes!

Like this ...

Most important

Second most important

Fifth most important

Fourth most important

Third most important

1

2

5

4

3



12

Section 2: About the things we might

change

Nexus provides lots of different services:

Extra savings for people.

Bus and ferry services and group travel.

Public transport information.

Bus stops and bus stations.

Major projects



13

Section 2: About the things we might change

Question 9

What is most important to you?

Please fill in the boxes with numbers from 1 to 5 (1 is most important and 5 is

least important):

Extra savings for some people (section 3 explains more)

Bus services, group travel and ferry services (section 4 explains

more)

Public transport information (section 5 explains more)

Bus stops and bus stations (section 6 explains more)

Major projects (section 7 explains more)



14

Section 3: Extra savings for some people

Disabled people and older people can have a bus pass, which

they can use from 9.30am to 11 pm, Monday to Friday; andall day at weekends. This will not change.

Nexus provides some extra savings for some people:

Some people can use their bus pass before 9.30 am to get to hospital

appointments Monday to Friday (as well as weekends).

Some people can use their bus pass after 11pm Monday to Friday (as

well as weekends)

Companion Card: If you need a carer to travel with you, they can go for

free.

All day Disabled Pass: if you are disabled, and in paid work or education

for over 15 hours a week (at least 6 months), you can travel for free all

day.

Taxi Card: Disabled people can use this card to save money on taxi fares.

Metro Gold Card: if you live have a bus pass, you can pay £12 a year, to

use Tyne and Wear Metro free all year (after 9.30 am). (This costs £25

for people who come from outside Tyne and Wear).

50p fare on Northern Rail: If you have a bus pass you can travel onNorthern Rail trains in Tyne and Wear for 50p (one way).

Child fare: if you are under 16 you can travel on any local public

transport for 60p (one way) or £1.10 (all day).



15

Section 3: Extra savings for some people

Question 10

Which do you think is most important?


least important)

Being able to use your bus pass before 9.30 am to get to hospital

appointments

Being able to use your bus pass after 11pm

Companion Card

All day Disabled Pass

Taxi Card

Metro Gold Card

50p fare on Northern Rail

Child fare

Question 11

Do you (or anyone you live with) use a bus pass? Yes No

Question 12

Do you make use of any of these extra savings? (You can tick any boxes):

Being able to use your bus pass before 9.30 am to get to hospital

appointments Monday to Friday

Being able to use your bus pass after 11pm Monday to Friday



16

Companion Card

All day Disabled Pass

Taxi Card

Metro Gold Card

50p fare on Northern Rail

Question 13

Do you (or anyone you live with) use the Under 16 Pop card to get child fares? Yes No

Section 4: Extra buses and ferries

Remember! Most buses are not paid for by Nexus, so Nexus will not

be making changes to them.

Nexus does pay for some buses and ferries (where there is no other

easy bus or Metro station):

Buses to areas which have no bus or Metro service.

Buses early in the mornings, evenings or weekends.

Buses for people to get to work.

School buses.

Small buses to take people from sheltered housing to supermarkets, or

lunch clubs or other social activities.

Ferry between North Shields and South Shields; every half hour during theday, and on Thursday, Friday and Saturday evenings.



17

Section 4: Extra buses and ferries

Question 14

Thinking about extra buses or ferries, which do you think is most important?


least important)

Buses and ferries to help people to take part in their community

Buses and ferries to get people to school and college

Buses and ferry to get people to work

Buses and ferry at places or times where there is no other public

transport

Question 15

Which is most important to you?


least important)

Buses, trains or ferries which come often

Links to other buses, trains or ferries

Buses, trains or ferries which are smart, clean and work well

Buses, trains or ferries near to where I live

Buses, trains which pick me up from home



18

Section 5: Public transport information

Nexus provides information about buses, Metro and ferries:

Timetables for bus stops.

Digital displays at bus stations.

Nexus website: it has timetables, information about tickets, and you can

plan your journey.

Six Nexus Travel Shops with staff who can sell tickets and give information

Printed leaflets and timetables.



19

Section 5: Public transport information

Question 16

Which do you think is most important?


least important)

Information at bus stops

Information at Travel Shops

Information on the Nexus website

Phoning Nexus Customer Services

Information for your smart phone or tablet

Leaflets

Question 17

There are four ways you can use the Nexus website.

Which do you think is most important? Please fill in the boxes with numbers

from 1 to 4 (1 is most important and 4 is least important)

Finding the right ticket: You can find out about different kinds of

tickets.

My Journey: You can click on a map to find out the time of the

next bus, Metro or ferry at your stop.

Journey Planner: You can type in the address of where you want

to go and find out how to get there.

Service Status: You can find out if there are any delays expectedon the buses, Metro or ferry.



20

Section 6: Bus stations and bus stops

Nexus has staff at some bus stations.

Nexus cleans about 3000 bus stops, and 2100 bus shelters.

(Some bus stops and shelters are cleaned by other companies).



21

Section 6: Bus stations and bus stopsQuestion 18

Thinking about bus stations and bus stops, which is most important?Please fill in the boxes with numbers from 1 to 4 (1 is most and 4 is least

least important)

Being clean

Staff on duty

Keeping passengers safe (Staff at bus stations, and Closed CircuitTV, lights at bus shelters).

Having travel information



22

Section 7: Big improvements to public

transport

Nexus pays money towards improving Metro stations and

bus stations.

Nexus pays money towards computers which help passengers, for

example buying tickets through smart phones or tablets.

Nexus could pay towards encouraging people to cycle or walk more.



23

Section 7: Big improvements to public

transport

Question 19Which do you think is most important for Nexus to do?


least important)

Pay towards improving Metro stations and bus stations.

Pay towards computers which help passengers.

Pay towards encouraging people to cycle or walk more.

Any money should be used to pay for extra buses where there are

not enough; or to help more people pay less for tickets.



Any questions?

Want to see the full version of this paper?

Want help to fill in the form?

Contact:

Graham Robinson

Nexus

Nexus House

33 St James’ Boulevard

Newcastle upon TyneNE1 4AX

Telephone: 0191 203 3296

Or e-mail: [email protected]

mailto:[email protected]




have your say - review of local public transport services - easy read version

Documents