harnessing the social, mobile and collaborative technology revolution with remedyforce: sean smith,...
DESCRIPTION
Our customers, the employees of your business or end users you serve, are more dependent on technology than ever to do work and create a competitive advantage for your company in a dynamic market. And they’re more technology savvy then ever thanks to the rapidly evolving consumerisation of technology – needless to say, they don’t “check” their technology expectations at the door (be it a physical or virtual door) when they come to work. No, they expect technology to enable them, to supercharge them to be successful. And as such, technology needs to make access to information and action fast and convenient, wherever, whenever and however the customer wishes. Learn more about the social, mobile and collaborative capabilities of Remedyforce.TRANSCRIPT
Sean Smith
Technology Revolution
Social, Mobile, Collaboration
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Consumerization Changed the Game
Modern Technology for Modern Business
Remedyforce Collaborative Capabilities
Consumerization & Our Customer
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consumers using web self-service to find
answers on their own!
(Source: Forrester)
67%
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Great Technology Expectations
Accessible Affordable
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Businesses that will use social media as
part of their customer service by mid - 2014
(Source: Aberdeen Group)
70%
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Technology Dependent World
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Fast, Convenient, On-Demand Access
Modern Technology for Modern Business
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Key to Customer Success
Self-Service
Social
Mobile
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Intuitive Self-Service
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Visual, Informative & Easy
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Productive Access On-The-Go
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Social Support!
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