harnessing technology to achieve digital business … · (awaiting final confirmation) creating...
TRANSCRIPT
10-11 October 2017 De Vere Grand Connaught Rooms, London
#OIC2017 @OvumLive
Ovum Telecoms & Media Group
tmt.knect365.com/ovum-industry-congress/
HARNESSING TECHNOLOGY TO ACHIEVE DIGITAL BUSINESS GOALS
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WELCOME TO THE 7TH ANNUAL OVUM INDUSTRY CONGRESS
VISIONARY SPONSOR
Now in its 7th year, I am excited to welcome you to Ovum Industry Congress. Giving attendees invaluable networking opportunities with fellow IT
and Industry thought-leaders, this year is an engaging and interactive experience. Through keynotes, panel discussions and practical case studies, the agenda has more focus on the discussion of real-world challenges faced by IT leaders. By highlighting the current opportunities of key technology super-themes, we aim to help IT leaders contextualize how IT functions must evolve to meet demands of technology services.
We have the tools to support your digital business agenda, now it’s over to you to seize this opportunity. I look forward to hosting, and meeting with you at Ovum Industry Congress 2017! ”
Spencer Izard Chief Analyst, Enterprise Advisory Ovum
THE KEY THEMES IN 2017:
ADOPTING CLOUD SERVICES
NETWORK WITH 350+ ATTENDEES WHO ARE IN CHARGE OF MAKING BUSINESS DECISIONS
EXCHANGE PERSPECTIVES ON TECHNOLOGY WITH ENTERPRISE OR GOVERNMENT IT LEADERS
LEARN FROM 50+ SPEAKERS: TECHNOLOGY EXPERTS, ENTERPRISE EXECUTIVES & OVUM ANALYSTS
AGILE AND DEVOPS IN THE ENTERPRISE
THE EVOLVING ENTERPRISE ROLE OF BIG DATA, ANALYTICS AND AI
CREATING BUSINESS VALUE FROM IOT
EVOLVING THE DIGITAL WORKPLACE
DIGITAL TRANSFOR-MATION AND ENTERPRISE ARCHITECTURE
DATA PRIVACY AND THE GDPR
TRANSFORMING CUSTOMER EXPERIENCE
WHY ATTEND OVUM INDUSTRY CONGRESS IN 2017?
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OUR ENTERPRISE SPEAKER LINE-UP IN 2017 INCLUDES:
OVUM EXPERTS CONTRIBUTING TO THE PROGRAMME INCLUDE:
CHARLES EWEN CHIEF INFORMATION OFFICER MET OFFICE
SPENCER IZARD CHIEF ANALYST – ENTERPRISE ADVISORY
TIM JENNINGS CHIEF RESEARCH OFFICER
MICHAEL AZOFF PRINCIPAL ANALYST – DEVOPS & AI
JEREMY COX PRINCIPAL ANALYST – CUSTOMER EXPERIENCE
KIERAN HINES HEAD OF INDUSTRIES
ADAM HOLTBY SENIOR ANALYST – ENTERPRISE MOBILITY
ROY ILLSLEY PRINCIPAL ANALYST – INFRASTRUCTURE SOLUTIONS
THOMAS PRINGLE HEAD OF APPLICATIONS
ALEXANDRA REHAK PRACTICE LEADER – INTERNET OF THINGS
RIK TURNER PRINCIPAL ANALYST – CYBERSECURITY
ALAN RODGER, SENIOR ANALYST – GOVERNANCE, RISK, & COMPLIANCE
DAVID BURNET HEAD OF TECHNOLOGY PORTFOLIO OCS
MARTYN CROFT, CIO, CO-FOUNDER OF THE CHARITIES SECURITY FORUM, THE SALVATION ARMY UK
CHRIS RICHARDSON CTO INFORMA
PAULA MCKILLEN, HEAD OF CUSTOMER EXPERIENCE DEVELOPMENT RS COMPONENTS
OLIVIER PLAITIN HEAD OF SOLUTION DELIVERY BRUSSELS AIRLINES
JOHN SEGLIAS CDIO DEFRA
DYLAN ROBERTS CHIEF DIGITAL AND INFORMATION OFFICER LEEDS CITY COUNCIL
TERRY WILLIS CIO AGE UK
GREG HAWKINS CHIEF TECHNOLOGY OFFICER STARLING BANK
MARK EVANS PARTNER, HEAD OF IT RIDER LEVETT BUCKNALL
SVETLANA GRANT, PROJECT DIRECTOR, IOT NETWORKS, INTERNET OF THINGS PROGRAMME, GSMA
JOSKO GRLJEVIC GROUP CTO EXTERION MEDIA
YUVAL DVIR HEAD OF EMEA ONLINE PARTNERSHIPS GOOGLE
BAO DINH, REGIONAL DIRECTOR, WESTERN & EASTERN EUROPE AND MIDDLE EAST, HOTEL TONIGHT
ALEXANDER LORKE DIGITAL PORTFOLIO IT DIRECTOR, ROYAL MAIL
SEBASTIAN STEINHAUSER CEO PARCELLY
SANDRA GONZALEZ HEAD OF UX AND DESIGN JUST EAT
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DAY 1 – TUESDAY 10 OCTOBER
PLENARY SESSION
08.50 OPENING REMARKSChair: Spencer Izard, Chief Analyst, Enterprise Advisory, Ovum
09.00 KEYNOTE: HARNESSING TECHNOLOGY TO ACHIEVE DIGITAL BUSINESS GOALS Spencer Izard, Chief Analyst, Enterprise Advisory, Ovum
09.20 KEYNOTE: ANTICIPATING THE AUGMENTED CUSTOMER - PREPARING FOR THE NEXT EVOLUTION OF ENGAGEMENTYuval Dvir, Head of EMEA Online Partnerships, Google
09.40 PRESENTATION: THE ROLE OF BIG DATA AND ANALYTICS IN OPTIMISING BUSINESS PROCESSESTo keep up with speaker updates or apply to speak, visit: https://tmt.knect365.com/ovum-industry-congress/
10.00 LESSONS FROM THE FIELD (INTERVIEWS): DIGITAL TRANSFORMATION - WHAT’S WORKING AND WHAT’S NOT?Confirmed interviewees include:Charles Ewen, Chief Information Officer, Met OfficeDylan Roberts, Chief Digital and Information Officer, Leeds City CouncilChris Richardson, CTO, Informa
10.30 MORNING BREAK WITH SPEED NETWORKING
11.20 PANEL: THE EVOLVING ROLE OF CYBER-SECURITY IN ANTICIPATING DIGITAL BUSINESS RISKSPanellists include:John Seglias, CDIO, DEFRAMartyn Croft, CIO, Co-founder of the Charities Security Forum, The Salvation Army UK
11.50 OVUM EXPERT VIEW: PRIVACY AND SECURITY IMPLICATIONS FOR NEW TECHNOLOGIES SUCH AS AI, VR, IOTRik Turner, Principal Analyst, Ovum
12.10 PANEL: FINDING INNOVATION IN DISRUPTION • Discussing how disruptive technologies can find their home in
business• Lightning Talks: Disruptive Technology Demos• Block chain by industry – Real world examples• IoT as disruptive technology in different organisations• Advanced robotics and automation use cases• Autonomous vehicles’ use in business• The role of AR/VR in business
Panellists include:Sebastian Steinhauser, CEO, ParcellyAlexander Lorke, Digital Portfolio IT Director, Royal MailGeorge Zarkadakis, Digital Lead, Willis Towers Watson
13.00 LUNCH WITH HOSTED LUNCH TABLES
ADOPTING CLOUD SERVICESChair: Roy Illsley, Principal Analyst, Ovum
14.00 OVUM EXPERT VIEW: IAAS UPDATES • A Market overview• Who’s doing what, where are why – a review from Ovum’s ODM on
IaaS 2017-18• Differentiation points between service providers• Future outlook for IaaS/PaaS
Roy Illsley, Principal Analyst, Ovum
14.20 PANEL: LEVERAGING CLOUD TO DIMINISH SHADOW-IT • Overview of different cloud models to provide business value• Using cloud to decrease shadow-IT • Data centre and private cloud technologies • Containers-as-a-service and cloud-native computing • Add-on services in the cloud • What changes were needed in IT and Organization roles/
responsibility and structure• Economics of the cloud
Panellists include:Terry Willis, CIO, Age UKGreg Hawkins, Chief Technology Officer, Starling Bank
14.50 HOW TO MAXIMISE BENEFITS FROM THE CLOUD • Analysis of the real benefits from the cloud • How the cloud fits in to an already crowded IT environment? • Lessons learnt from moving to the cloud• Is there just one cloud or is it a multi-cloud world, arguments for and
against• Q&A
Ian van Reenen, Vice President of Engineering, Endpoint Products, Autotask Corporation
15.10 AFTERNOON BREAK
THE EVOLVING ENTERPRISE ROLE OF BIG DATA, ANALYTICS AND AI
Chair: Tom Pringle, Head of Applications Research, Ovum
15.30 OVUM EXPERT VIEW: MAKING ARTIFICIAL INTELLIGENCE AN ENTERPRISE REALITY
• AI, just buzzword bingo?• Automation is the enterprise reality driving AI adoption• What capabilities should enterprises consider?• The role of data in powering AI: risk and reward
Tom Pringle, Head of Applications Research, Ovum
15.50 MAN VS. MACHINE: THE FUTURE OF TRAVEL - HOW WE USE ARTIFICIAL INTELLIGENCE TO IMPROVE THE UX AND DRIVE IMPACTBao Dinh, Regional Director, Western & Eastern Europe and Middle East, Hotel Tonight
16.10 CASE STUDY: DATA - MORE VALUABLE THAN OIL, CHEAPER THAN BRICKWORKMark Evans, Partner, Head of IT, Rider Levett Bucknall
EVOLVING THE DIGITAL WORKPLACEChair: Adam Holtby, Senior Analyst, Ovum
16.30 ENTERPRISE MOBILITY: A VITAL PIECE OF THE DIGITAL TRANSFORMATION PUZZLEAdam Holtby, Senior Analyst, Ovum
16.50 PANEL: HOW TO ENABLE THE WORKFORCE TO ACHIEVE MORE THROUGH ENTERPRISE MOBILITY
• Enterprise mobility trends• Mobility as a key factor to digital transformation• Evolving beyond just device management• Optimizing business operations with mobile apps• Adopting a more unified endpoint management approach
Panellists include:Mark Evans, Partner, Head of IT, Rider Levett Bucknall
DATA PRIVACY AND THE GDPR17.20 JOINT PRESENTATION FOLLOWED BY Q&A: HOW TO PREPARE YOUR
ORGANISATION FOR THE GDPR• Overview of GDPR and what it is• The scope of GDPR and current state of progress• What organisations will need to do and how to prepare for it• Q&A
Rik Turner, Principal Analyst, OvumAlan Rodger, Principal Analyst, Ovum
17.50 CLOSE OF CONFERENCE WITH NETWORKING DRINKS
18.00 ON THE RADAR AWARDSFor more information, categories and key dates for the Awards, please visit: https://tmt.knect365.com/ovum-industry-congress/
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DAY 2 – WEDNESDAY 11 OCTOBER
PLENARY SESSION
08.50 OPENING REMARKSChair: Spencer Izard, Chief Analyst, Enterprise Advisory, Ovum
09.00 KEYNOTE: VERTICAL INDUSTRY VIEWS ON DRIVING BUSINESS OPPORTUNITIES FROM DIGITAL TRANSFORMATION (OVUM)Kieran Hines, Head of industries, Ovum
09.20 PANEL: TOP TIPS FOR DIGITAL TRANSFORMATION• Key lessons in digital leadership• Crucial areas of your organisation for digital transformation• Best practice advice for your organisation to succeed and
digitally transform in today’s environmentPanellists include:Josko Grljevic, Group CTO, Exterion Media Andrew Abboud, Managing Director, Jackson Archer
09.50 THE EVOLVING ROLE OF ENTERPRISE ARCHITECTURE IN SUPPORT OF DIGITAL TRANSFORMATIONTo keep up with speaker updates or apply to speak, visit: https://tmt.knect365.com/ovum-industry-congress/
10.10 MORNING BREAK
AGILE AND DEVOPS IN THE ENTERPRISEChair: Michael Azoff, Principal Analyst, Ovum
10.50 OVUM EXPERT VIEW: THE EVOLUTION OF AGILE TO DEVOPS AND BEYOND• Can we do more to align business and IT?• How to apply DevOps in multi-speed development environments• What roles and organizations structure best support agile/DevOps?• Beyond DevOps to cloud native: a very big jump
Michael Azoff, Principal Analyst, Ovum
11.10 PANEL: THE EVOLUTION OF AGILE AND DEVOPS – WHAT’S NEXT?Panellists include:David O’Dwyer, Founder, LiveWyer
11.40 UNDERSTANDING THE ROLE AND VALUE OF IT SERVICE MANAGEMENT AS PART OF A DEVOPS ORGANISATIONNeil Connett, Platform Operations Manager, Digital, Rolls-Royce (awaiting final confirmation)
CREATING BUSINESS VALUE FROM IOTChair: Alexandra Rehak, Practice Leader, Internet of Things, Ovum
12.00 OVUM EXPERT VIEW: OVERVIEW OF ENTERPRISE TRENDS IN IOT GLOBALLY
• Enterprise outlook for IoT • Development of IoT platforms and ecosystems to provide business
value• Enterprise end-users’ views of IoT• Industrial IoT evolution• Outlook for IoT in the enterprise over the next 12 months
Alexandra Rehak, Practice Leader, Internet of Things, Ovum
12.20 HOW DO I ACHIEVE ‘SECURITY BY DESIGN’ FOR MY IOT SERVICE?• Overview of the unique IoT security challenges• Key security recommendations• How do I prove my service is secure?
Ian Smith, IoT Security Lead, Internet of Things Programme, GSMA
12.40 PANEL: HOW TO GET STARTED WITH IOT?• Where and how to start with IoT in your organisation?• Making the business case for IoT• Avoiding the pitfalls of IoT
Panellists include:David Burnet, Head of technology portfolio, OCSSvetlana Grant, Project Director, IoT Networks, Internet of Things Programme, GSMAOlivier Plaitin, Head of Solution Delivery, Brussels Airlines
13.10 LUNCH
TRANSFORMING CUSTOMER EXPERIENCEChair: Jeremy Cox, Principal Analyst, Ovum
14.00 OVUM EXPERT VIEW: BETTER PRACTICES IN DELIVERING AN OMNICHANNEL CUSTOMER EXPERIENCE
• The omnichannel imperative• A customer orientation allied to 4 core capabilities• B2B and B2C differences and similarities• Maturity model• Recommendations
Jeremy Cox, Principal Analyst, Ovum
14.20 DRIVING EVERYONE TO HAVE THE CUSTOMER AT THE HEART OF EVERYTHING THEY DOPaula McKillen, Head of Customer Experience Development, RS Components
14.40 PANEL: TOWARDS OMNICHANNEL IMPLEMENTATION – IMPORTANT (IT AND BUSINESS) STEPS TO GET THERE
• CRM as the foundation for omnichannel• Intelligent orchestration of customer experience for
omnichannel implementation• Selecting a CRM platform for omnichannel• Case studies of omnichannel implementation• Use of robots in customer service
Chair: Spencer Izard, Chief Analyst, Enterprise Advisory, OvumConfirmed panellists include:Paula McKillen, Head of Customer Experience Development, RS ComponentsSandra Gonzalez, Head of UX and Design, Just EatHara Mihailidou, Founder, Todelli
PLENARY SESSION
15.10 PRESENTATION: THE BREXIT EFFECT; READYING THE IT FUNCTIONTim Jennings, Chief Research Officer, Ovum
15.30 KEYNOTE: THE FUTURE OF TECHNOLOGY To keep up with speaker updates or apply to speak, visit: https://tmt.knect365.com/ovum-industry-congress/
16.00 PRIZE DRAW AND CLOSE OF CONFERENCE
A thought provoking and valuable event. Plenty of practical content I can take back to the office and use. Thank you!” ICT Customer Services Manager, Chelmsford City Council
OVUM ANALYST CLINICSAhead of the event, you’ll be able to book 1-2-1 slots with Ovum’s Lead Analysts to discuss technology topics relevant to your position. Make sure you book early as spaces are limited and fill up quickly.
2017 ON THE RADAR AWARDSThe popular “On the radar” awards by Ovum are back in 2017! The winners will be announced on the evening of October 10th and the categories will include the key areas of the agenda focus, such as Cloud, AI, Enterprise Mobility, Cyber Security, Devops And Agile, IoT, Customer Experience.
Keep an eye on the website for the categories, criteria and application forms which will be published shortly: https://tmt.knect365.com/ovum-industry-congress/
50+ EXPERT SPEAKERSOur expert speaker line-up includes IT Directors and CxOs from various vertical enterprises as well as the public sector, innovation and technology leaders and Ovum Lead analysts. This gives our attendees the best possible balance of research insights, future outlooks and real-life perspectives.
MAKE NEW CONNECTIONS & NETWORKThe 2017 programme dedicates more time to helping its’ attendees make the right connections at the event with our audience of 70% end users. Through speed networking, hosted lunch tables and drinks reception, you’ll be in the right place at the right time for meeting the right people to maximise the power of technology in your business.
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2017 KEY EVENT FEATURES AND BENEFITS
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“EXCELLENT OPPORTUNITY TO NETWORK. USEFUL THOUGHT ON DISRUPTION AND HOW BEING ADAPTIVE CAN WORK”Delivery Director, NHSBT
“GREAT IDEA WITH SPEED NETWORKING. GREAT PROGRAM AND MUCH INSPIRATION FROM MANY TOPIC AREAS”Head of Operations Management, Danske Bank
“I VERY MUCH ENJOYED OVUM INDUSTRY CONGRESS, IN PARTICULAR THE EXCELLENT COMPANY AT THE DROPBOX DINNER FOLLOWING THE CONFERENCE. AREAS OF IMPORTANCE WERE TOUCHED UPON AND I GAINED INSIGHTS OF VALUE”CIO, IT University Copenhagen
Effective IT usage is now central to business success. Ovum’s simply delivered expertise supports clients to help them build robust technology strategies and become market leaders
• Develop the use of technology to select appropriate solutions, services and suppliers for business needs
• Save time and reduce risks through utilising the practical and industry specific knowledge of Ovum analysts
• Maximise the business value of investments when deploying solutions through accessible guidance
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WHO YOU WILL MEET? 2016 ATTENDEES INCLUDED:
Global Quality and Analysis Manager
VP Business Development & Innovation Management Head of Technology Innovation
Senior Analyst
Senior Business Architectness Improvement
Head of Operations Management
Infrastructure Architect
CIO
Senior Customer Experience Performance Manager
Chief Information Officer
Senior Engineering Analyst
VP and Relationship Officer, Treasury Services
Director, Global Operator Partnerships
Global Community Director
Strategy & Planning Manager
Global Sourcing Manager
Director, Enterprise Web Hosting
Director of Solution Delivery
Digital Development Lead Head of IT
Senior IT Partner
Technology Innovation Architect
CIO-Strategy Policy & Plans Assistant Head of Strategy
Director, Content Security
FANTASTIC FOOD FOR THOUGHT. THE ENTERPRISE ARCHITECT SESSION WAS VERY INTERESTING, AS WAS THE TRANSFORMING COMPANY DNA DISCUSSION. LOTS OF USEFUL ADVICE.”Enterprise Architect, Capita
10-11 October 2017 De Vere Grand Connaught Rooms, London
Delegates will receive:
- Access to all open conference sessions- Access to all open networking sessions and drinks receptions- Access to the event app: See who else is attending, make connections, arrange meetings- Access to conference materials: Download presentations through the event app after the event- Analyst Clinics: Arrange a 1-2-1 session with one of Ovum’s Lead analysts (early booking is advisable, subject to availability) - Exclusive Ovum Research Packages (only available to onsite attendees)
3 WAYS TO REGISTERW: TMT.KNECT365.COM/OVUM-INDUSTRY-CONGRESS/PURCHASE/SELECT-PACKAGE T: +44 (0) 20 7017 5506E: [email protected]
FOR SPONSORSHIP AND EXHIBITION OPPORTUNITIESOLIVER NIVISONBUSINESS DEVELOPMENT EXECUTIVE, KNECT365 TMTT: +44 (0)203 377 3779E: [email protected]
FOR SPEAKING OPPORTUNITIESANJA PROFOZICSENIOR CONFERENCE PRODUCER, KNECT365 TMTT: +44 (0) 203 239 4977E: [email protected]
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