harness the power of your emotional...

Harness the Power of Your Emotional

Intelligence

Alexandria (Lexi) Hernandez, Ph.D.

[email protected]

Bringing Out Your…

BEST WORST

Overview

• Define Emotional Intelligence (EQ)

• Discover why it matters

• Identify the impact of EQ on the bottom line

• Explore the four core EQ skills

• Create an action plan

Understanding EQ

• Emotional Intelligence is…

EQ and Job Performance

• EQ accounts for what percent of job performance for supervisors through CEOs?

• What percent of top performers are high in EQ?

• What percent of low performers are high in EQ?

Four Core EQ Skills

Personal Competence

Social Competence

Self-AwarenessSelf-

Management

SocialAwareness

Relationship Management

What I See What I Do

Self-Awareness

The ability to accurately recognize your emotions as they happen and understand your general tendencies for responding to different people and situations

• Strategies:

• Understand your strengths and development needs

• Track your emotional tendencies

• Observe the effects of your emotions

Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves

Tracking Your Emotions

Emotions What is the situation? How do your emotions impact you?

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Range of EmotionsIntensity of

Feelings HAPPY SAD ANGRY CONFUSED ARAID WEAK STRONG SHAME

HIGH

Elated Depressed Furious Bewildered Terrified Helpless Powerful Admonished

Excited Devastated Enraged Trapped Horrified Beat Aggressive Remorseful

Overjoyed Alone Outraged Troubled Scared Stiff Overwhelmed Gung-Ho Ashamed

Thrilled Hurt Aggravated Desperate Petrified Powerless Potent Unworthy

Exuberant Dejected Irate Lost Fearful Small Super Worthless

Fired Up Hopeless Seething Torn Panicky Exhausted Forceful Humiliated

Delighted Sorrowful Hostile Suspicious Shocked Drained Proud

Inspired Crushed Alarmed Defeated Determined

Carefree Miserable

MEDIUM

Cheerful Heartbroken Upset Disorganized Scared Dependent Energetic Sorry

Up Low Mad Foggy Frightened Incapable Capable Lowdown

Good Gloomy Annoyed Misplaced Threatened Lifeless Confident Sneaky

Relieved Distressed Frustrated Disoriented Insecure Tired Persuasive Guilty

Satisfied Regretful Agitated Mixed Up Uneasy Rundown Sure

Content Melancholy Hot Doubtful Anxious Lazy Stubborn

Optimistic Somber Disgusted Skeptical Concerned Inept

Grateful Left Out Offended Dubious Distrustful Shy

Disregarded Apprehensive

MILD

Glad Unhappy Perturbed Unsure Preoccupied Unsatisfied Secure Embarrassed

Warm Moody Uptight Puzzled Nervous Under Par Durable Let Down

Touched Blue Dismayed Bothered Worried Shaky Adequate Silly

Pleasant Repressed Put Out Uncomfortable Timid Soft Able Ridiculous

Fine Wistful Irritated Undecided Quenched Lethargic Grounded

Mellow Bad Touchy Baffled Vulnerable Inadequate

Pleased Dissatisfied Grumpy Perplexed Cautious Unable

Disappointed Hesitant

Self-Management

Using awareness of your emotions to choose what you say and do, in order to positively direct your behavior

• Strategies:

• Prepare for encounters that you know will test your self-management skills

• Buy yourself some time

• Reframe your self-talk


Reframe Your Self Talk• Consider a recent situation when you allowed your

emotions to get the best of you

• What was going on inside your head? What was your self-talk?

• Let’s reframe it…

• Identify a phrase you can use to turn your negative self-talk into positive self-talk

• Negative Self-Talk Phrase:

• Positive Self-Talk Phrase:

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Social Awareness

Recognizing and understanding the emotions and perspective of others

• Strategies:

• Observe body language and listen to tone

• Seek the whole picture

• Provide and receive feedback


Relationship Management

Using awareness of your emotions and the emotions of others to manage interactions successfully

• Strategies:

• Explain your decisions

• When you care, show it

• Understand others’ needs


Action Planning

• Identify one of the four EQ skills that you want to work on:

• What are you going to do to develop this skill?

Resources

• Emotional Intelligence: Why it Can Matter More Than IQ, by Daniel Goleman

• The Emotional Intelligence Quick Book: Everything You Need to Know to Put Your EQ to Work, by Travis Bradberry and Jean Greaves

• Emotional Intelligence 2.0, by Travis Bradberry and Jean Greaves

• Primal Leadership: Realizing the Power of Emotional Intelligence, by Daniel Goleman, Annie McKee, and Richard Boyatzis

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harness the power of your emotional...

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