Hardware and System Software Specification for Cisco UnifiedCustomer Voice Portal 10.5(1)First Published: 2014-06-18

Last Modified: 2016-04-07

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C O N T E N T S

C H A P T E R 1 Introduction 1

Solution Changes From Unified CVP Release 10.0(1) to 10.5(1) 1

Hardware and Software Requirements 1

Supported Third-Party Software 1

Transport Layer Security (TLS) 2

Solution Components 2

Unified CVP Server 3

Unified CVP Operations Console 3

Unified CVP Reporting Server (Optional) 4

Unified Call Studio 4

Automatic Speech Recognition-Text to Speech 4

Load Balancer 5

Cisco PGW Softswitch Support (Optional) 6

Cisco Gateways 6

Cisco Unified Border Element 8

Cisco Unified Contact Center Enterprise/ Cisco Unified Communications Manager 9

Cisco Unified SIP Proxy 9

Video Components (Optional) 9

Cisco Virtualized Voice Browser 10

Java Runtime Environment Minor Update 10

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) iii

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)iv

Contents

C H A P T E R 1Introduction

• Solution Changes From Unified CVP Release 10.0(1) to 10.5(1), page 1

• Hardware and Software Requirements, page 1

• Supported Third-Party Software, page 1

• Solution Components, page 2

• Java Runtime Environment Minor Update, page 10

Solution Changes From Unified CVP Release 10.0(1) to 10.5(1)Table 1: Hardware and Software Specifications Changes From Unified CVP Release 10.0(1) to 10.5(1)

DateFeature

June 18, 2014• JRE 1.7.0_45 version is supported

Hardware and Software Requirements

Supported Third-Party SoftwareProductType

Windows Remote Desktop

Windows Terminal Services (server administrationonly – no Application GUI access)

Remote Administration

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) 1

ProductType

McAfee VirusScan Enterprise 8.8i

Symantec Endpoint Protection 12.1

Trend Mico ServerProtect for MicrosoftWindows/Novell NetWare 5.8

For Symantec Endpoint Protection 12.1,client installation packages with only “BasicProtection for Server” feature set aresupported.

Note

Virus Protection

Microsoft Internet Explorer 9.0 andMicrosoft InternetExplorer 11.0 (Compatibility Mode enabled)

Mozilla Firefox 24 or above

Web Browser

Transport Layer Security (TLS)Unified CVP supports Transport Layer Security (TLS) V1, V1.1 and V1.2 for HTTPS communication withtheir web clients.

Solution ComponentsTable 2: Unified CVP Platform and Software Requirements

Platform RequirementUnified CVP Component/Task

See the Virtualization Wiki for UnifiedCVP.

NoteUnified CVP Server

Unified Operations Console

Unified Reporting Server

2 GB+ RAM

Microsoft Windows compatible (Windows 7, Windows 8.1)

Unified Call Studio

Cisco Unified Computing System (UCS) B-Series and C-Series

See the open virtualization archive (OVA)template.

Note

Virtualized Platform

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)2

IntroductionTransport Layer Security (TLS)

Unified CVP ServerRequirementsCategory

MicrosoftWindows Server 2008 R2 Standard Editionand Enterprise

To apply the latest Operating System ServiceUpgrade Release, go to Microsoft upgradewebsite.

Note

Operating System

Aminimum of 10MB should be available for UnifiedCVP system media files. Cisco provides .wav filesfor numbers, days, months, currency types, and so onin American English and Latin American Spanish

Any additional media files will requireadditional space.

Note

Media Server can co-reside with the Call Server,VXML Server, or a combination of both on the samephysical machine. For more information, see DesignGuide for Cisco Unified Customer Voice Portal.

On Windows platforms, Call Servers require thatSimple Network Management Protocol and WMIWindows Installer Provider be installed.

Additional Items

Although supported third-party virus scan softwarecan be enabled on the Call Server, full fixed disk virusscans should take place either offline while calls havebeen diverted to a different system (preferred), orduring a period of low call volume. Do not run a fullfixed disk scan while the Call Server is under load.

Restriction

Unified CVP Operations ConsoleRequirementsCategory

Microsoft Windows Server 2008 R2 Standard andEnterprise

To apply the latest Operating System ServiceUpgrade Release, go to the Microsoftupgrade web site.

Note

Operating System

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) 3

IntroductionUnified CVP Server

Unified CVP Reporting Server (Optional)RequirementsCategory

Microsoft Windows Server 2008 R2 Standard andEnterprise

Operating System

Although supported third-party virus scan softwarecan be enabled on the Reporting Server, full fixeddisk virus scans should take place either offline whilecalls have been diverted to a different system(preferred), or during a period of low call volume.Do not run a full fixed disk scan while the ReportingServer is under load.

Restriction

Unified Call StudioRequirementsCategory

2GB+ RAM requiredSupported Hardware

Windows Compatible

Microsoft Windows 7 and Microsoft Windows 8.1

Operating System

Automatic Speech Recognition-Text to SpeechThis section provides information on speech vendors providing Automatic Speech Recognition (ASR)/Text-to-Speech Server (TTS) that have been tested for interoperability with Unified CVP.

Table 3: Automatic Speech Recognition/Text-to-Speech Server Requirements

RequirementsCategory

Unified CVP 10.5(1) has been tested for interoperability with the followingNuance components:

• For NR10 - Nuance Recognizer 10.2.4, Voice pack for Nuance Recognizer- 10.0.0, Nuance Vocalizer 6.0.1, Voice pack for Nuance Vocalizer 6.0.1,Nuance Speech Server 6.2.4

• For NR9 - Nuance Vocalizer 5.0.7, Nuance Recognizer 9.0.17, NuanceSpeech Server 5.1.9

Contact Nuance support for compatibility of later dot release of Nuancecomponents with Unified CVP.

Note

Nuance Software

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)4

IntroductionUnified CVP Reporting Server (Optional)

RequirementsCategory

Use vendor-recommended operating system software.Operating System

Load BalancerTable 4: Load Balancer Requirements

RequirementsCategory

Cisco Application Control Engine 4710 ApplianceSeries

Supported Hardware

A4(2.0)Supported Software

The Unified CVP solution components recommend the use of Load Balancers to provide load distributionand high availability for HTTP, HTTPS, and MRCP traffic. This provides the capability to load balancethe rendition of the vxml pages between gateways and VXML server. It also fetches the media files forIVR scripts execution from media servers. The Unified CVP supports any third-party Load Balancerpossessing the following features:

Note

• Both SSL offloading and SSL pass through has to be supported

• Load Balancer High Availability

• Session stickiness should not be mandatory

• Persistence - cookie-insert

• Distribution algo - Round-robin

The interoperability notes and the known caveats for most commonly used third party Load Balancerslike the Big-IP F5 and the Citrix NetScalar 1000v can be referred from the following locations:

For BIG-IP F5 refer to,

http://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/bigip.pdf

For Citrix NetScalar 1000v refer to,

http://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/voice_portal.html

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) 5

IntroductionLoad Balancer

Cisco PGW Softswitch Support (Optional)Table 5: Cisco PGW Softswitch Requirements

RequirementsCategory

Hardware that supports PGW9.8(1). See Cisco PGW2200 Softswitch Hardware Installation Guide

Supported Hardware

PGW9.8(1) S9P9. See http://www.cisco.com/en/US/products/hw/vcallcon/ps2027/prod_release_notes_list.html

Supported Software

PGW 2200 Softswitch Release 9.8(1) is qualified tobe used with CVP using the SIP protocol.

Restrictions

Media Gateway used with Cisco PGW 2200 Softswitch

AS5350XM, AS5400XMHardware Options

AS5350XM and AS5400XM - 15.1(1)T or later Treleases

Software Options

Cisco GatewaysRequirementsCategory

18xx, 28xx, 29xx, 38xx, 39xx, 39xxE, AS5350XM,AS5400XMAS5350XMwith AS5X-FCHigh Density Voice Cards, AS5400XMwith AS5X-FCHighDensity Voice Card, 4321, 4331, 4351, 4431, 4451.

Hardware Options

Software Options

Software Feature SetVersionHardware Model

IPPLUS IP Plus

Enterprise Plus

IPSec 3DES

15.1(4) M7*

15.0(1)M1.2

AS5350XM

AS5400XM

Advanced IP Services IPVOICE15.0(1)M1.2

15.1(4)M7*

ISR G1 18xx, 28xx, 38xx

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)6

IntroductionCisco PGW Softswitch Support (Optional)

RequirementsCategory

Universal15.1(4) M7*

15.2(4) M4**

15.2(4) M6

15.3(3) M3

15.4(3)M2

15.5(2)T1

15.5(3)M

ISR G2 29xx, 39xx

Universal15.1(4) M7*

15.2(4) M4**

15.2(4) M6

15.3(3) M3

15.4(3)M2

15.5(2)T1

15.5(3)M

ISR G2 39xxE

UniversalIOS XE 3.13

IOS XE 3.15.1S*

ISR G3 43xx (4321, 4331,4351)

ISR G3 44xx (4431, 4451)

Note • *There is an outstanding defect for IOS XE 3.15.1S. For more information see the defect details forCSCuv91316.

• ISR G3 gateways do not have a built-in Voice-XML (VXML) browser. Therefore, deploying theISR G3 ingress gateway with Unified CVP requires the use of a separate ISR G2 gateway to providethe VXML browser.

• Support of the ISR G3 gateways with Unified CCE Outbound Option with Call Progress Analysisrequires Unified CCE version 10.5(2) or later.

• Poodle Vulnerability issues has been fixed on IOS Gateway 15.0(1)M1.2, 15.1(4) M7, 15.2(4) M4,and 15.3(3) M3 versions.

• *Unified CVP is also compatible with IOS 15.1(4) M3. However, if you are using IOS 15.1(4) M3you will likely hit defect CSCtt38880 in UDP scenarios. It is recommended to use IOS 15.1(4) M7,as the defect has been fixed in IOS 15.1(4) M7.

• **Agent greeting is not played for IOS Gateway 15.2(4) M2, 15.2(4) M3, and 15.2(4) M4 versions.For details, see defect CSCue83683.

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) 7

IntroductionCisco Gateways

IOS Versioning

Cisco IOS image is versioned as follows:

Example: In IOS 15.1(4) M3 or 15.1(4) T1:

• 15.1 is the version number.

• (4) is the release number.

• M is the Mainline (M) train.

• T is the Technology (T) train.

Increment in the release number after M or T refers to additional bug fixes, and increment in the releasenumber before M or T refers to the different trees of IOS.

Unified CVP supports the listed IOS release trains and their later M or T trains respectively. The 15.1(4)M3 or later release means that the IOS release such as 15.1(4) M4, 15.1(4) M7 are also supported, butlower versions such as 15.1(4) M1 and 15.1(4) M2 are not supported.

Note

Cisco Unified Border ElementSupported CUBE Software VersionPlatform

IOS XE 3.7.0S*

IOS XE 3.10.0S*

IOS XE 3.13.0S*

IOS XE 3.15.1S**

IOS XE 3.16.0S

ASR1001-X

ASR1002-X

ASR1004 with RP2

ASR1006 with RP2

Note • **There is an outstanding defect for IOS XE 3.15.1S. For more information see the defect detailsfor CSCuv91316.

• *The Cisco Unified Border Element IOS XE software minor versions 3.10.xS (such as 3.10.2S) arealso supported.

• Do not use IOS XE3.10.6 for CUBE deployments as you will likely encounter defectCSCuu32159.

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)8

IntroductionCisco Unified Border Element

Software VersionPlatform

15.1(4) M7

15.2(4) M4

15.3(3) M3

15.4(3) M2

15.5(2) T1

15.5(3) M

15.6(2) T

15.6(3) M

ISR

Note • The Cisco Unified CVP provides the flexibility to add, modify, remove or deploy Unified CVP inmany scenarios to facilitate interoperability with third-party devices. Not all SIP service providerssupport advanced features such as REFER, 302 Redirect Messages, DTMF-basedtake-back-and-transfer, or data transport (UUI, GTD, NSS, etc). Please verify before planning ondeploying these capabilities. Refer to the interoperability note available at the following location forinformation on the interoperability support for SBC when deployed in place of Cisco CUBE. http://www.cisco.com/en/US/solutions/ns340/ns414/ns728/voice_portal.html

• Do not use IOS 15.3(3)M6 for CUBE deployments as you will likely encounter defectCSCuu32159.

Cisco Unified Contact Center Enterprise/ Cisco Unified CommunicationsManager

Compatible Version: For compatibility information for Cisco Unified Contact Center Enterprise, see theCisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide.

Cisco Unified SIP ProxyCategory: Software supported

Requirements: Cisco Unified SIP Proxy 8.5(x), 9.0(x)

Video Components (Optional)This section provides information on Cisco components that can be used to provide optional Unified CVPVideo capabilities, when deployed with Unified CVP 10.0(1).

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) 9

IntroductionCisco Unified Contact Center Enterprise/ Cisco Unified Communications Manager

Table 6: Video Component Requirements

Requirements/CommentsComponent

Video in Queue

Cisco Telepresence: CTS500-32, EX60, EX90Video Devices Supported

Cisco Virtualized Voice BrowserUnified CVP 10.5(1) supports Cisco Virtualized Voice Browser 11.5(1) with the patchCVP10.5.1_ES23.exe.

Java Runtime Environment Minor UpdateUse the JREUpdate.bat script to install a minor update of Java Runtime Environment (JRE) version on yourUnified CVP Server. For example, you can install a minor update of JRE version 1.6.0_24 to 1.6.0_81.Download the JREUpdate.zip from the following location:

http://software.cisco.com/download/release.html?mdfid=270563413&softwareid=280840592&release=10.5%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest

For additional information on JRE minor update, see the Configuration Guide for Cisco Unified CustomerVoice Portal.

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)10

IntroductionCisco Virtualized Voice Browser