OLYMPUS C&SJUDr. Petr Hanzlík, Managing Director

Japanese Hi-Tech TsunamiPrague, April 3th, 2007

Different culture feeling

Driving factors

Your success in relation to Japanese partners is based on:

• patience• reliability• convincing• inwardly identification with your

project

OCS Group – Company Structure

OLYMPUS C&S

OlympusCustomer

Support Centre

Olympus Endoscopy

RepairCentre

OLYMPUSC&S-SK

ServisOLYMPUS

(Service Comp.)

OlympusServiceFacilityCzech

Sales&

Marketing

Employees – Total 324 pers.

Few experiences

• All conflict are dealing with team structure• Collective benefits have priority every time• Individual thinking is required, but unfortunately consensus

is a must. • the decision making process might be protracted

sometimes • As process is lengthy than the implementation of the

conclusions could be resolute, purposeful and precise• Japanese are never making decision “in gait”, because it

violates harmony• Be calm and patient in ever situation and explain, explain• “The clocks are slower in Japan than in Europe”

OERCOlympus Endoscopy Repair CzechPrague, Přerov

• The relation “centre - country” is based on an even split of satellite repairs between the four RRCs

• OERC is only one dedicated for middle and major repairs in the CEE region

OERC – Prague, Prerov

OERC – Education structureCertificated

Training25%

High school70%

University5%

OCCOlympus Customer CenterPrague

Created in 6 months on the most modern technologies of VOIP

OCC – Education structure

High School 41%

University 59%

OCC - Served Languages (Total known – 20)

• German• English• French• Spanish• Dutch• Italian• Portuguese• Russian & Ukraine

• Scandinavian• Norwegian• Swedish• Finnish• Danish

• Czech & Slovak• Polish

OSFCOlympus Service Facility CzechPrerov

OSFC

• Fast developed project• First idea 2002• Decision 2003• Opening 11 months

later May 2004

OSFC – Přerov Over regional responsibility• Austria• Baltic countries• Bulgaria• Croatia• Czech Republic• Germany• Hungary• Ireland• Island• Israel

• Norway• Poland• Slovak Republic• Slovenia• Serbia and

Monte Negro• South Africa• Swiss• Turkey• United Kingdom

Cultures are meeting in nature

Thank you for your attentionDiscussion