hannam yordi - multi-gen - slidedeck
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Today's managers are challenged to engage four different generations in the workforce. Here are some practical tips for success.TRANSCRIPT
© Copyright IBM Corporation 2011
Engaging a Multi-Generational Workforce: Practical Advice for Government Managers
Susan Hannam, Dean, Slippery Rock College
Bonni Yordi, Director of Research,MRA
February 2011
2 © Copyright IBM Corporation 2011
Overview
The Four Generations in Workforce
Six Trends Affecting Workforce
Practical Advice
Case Study: NASA
Resources
“This report examines six trends now occurring in the workplace and describes how managers can successfully engage all four generations and ‘commit’ to the organization.”
3 © Copyright IBM Corporation 2011
The Four Generations in the Workforce
“Diversity in the workforce today will be a challenge to managers but successful integration of the four generations can lead to a stronger organization.”
“The emergence of the digital-savvy Millennials has the potential to change the face of work to be more collaborative, to use virtual teams, to use social media, and to offer more flexible work hours.”
Graphic credit: California State University Long Beach
4 © Copyright IBM Corporation 2011
Six Trends Affecting the Workforce
Increased use of new technologies to communicate Increased expectation for work-life flexibility Increased expectation for continual development Increased need for for new ways to reward and recognize
employees Increased need to engage the entire workforce Increased emphasis on innovation
“Meister and Willyerd state that, “Never has a generation entered the workplace using technologies so far ahead of those adopted by their employer.’ This can be a major advantage for a given organization or a problem, depending upon how it is handled.”
5 © Copyright IBM Corporation 2011
Some Practical Advice
Communication Tips- Build awareness that the Four Generations bring different ideas,
challenges, and opportunities to the workplace
Work-Life Balance Tips- Rethink what work is, and where it is done- Determine which jobs can have flexible arrangements, such as telework
Growth and Development Tips- Use mentoring to develop new employees, and reverse mentoring to share
tech skills
Tips for Providing Recognition and Rewards- Offer a “menu” of rewards and recognition
Employee Engagement Tips- Focus on the disengaged last
6 © Copyright IBM Corporation 2011
Communication Tips for the Multi-Gen Workplace
Source: Hannam and Yordi report
7 © Copyright IBM Corporation 2011
Case Study: NASA
NASA Assistant Administrator for Human Capital Management Toni Dawsey launched a pilot to better engage Next Generation employees.
This pilot included:- Hiring process and leadership training
reforms- Providing innovative opportunities to new
hires- Encouraging multiple channels of
communication
NASA encourages and in some cases mandates mentoring and rotation programs across the agency.
8 © Copyright IBM Corporation 2011
Resources
“Engaging a Multi-Generational Workforce: Practical Advice for Government Managers”- For free copies of this report, visit the IBM Center for The Business of Government Website
www.businessofgovernment.org
Report Authors:Susan Hannam, Dean
College of Health, Environment, and Science
Slippery Rock University
1 Morrow Way, Slippery Rock, PA 16057
[email protected]; (724) 738-2795
Bonni Yordi, Director
Surveys and Business Research
MRA – The Management Association
N19 W24400 Riverwood Drive
Waukesha, WI 53188
[email protected]; (262) 696-3547
presentation prepared by John Kamensky