hands on root cause 04 05 10
TRANSCRIPT
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Shu Ha Ri
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Target a specific event.
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Everyone affected attends.
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No blame.
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Poll to identify problems.
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Writea lot.
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Move down, then across.
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Doesn't hurt?
You're not doing it right. www.flickr.com/photos/z2amiller/240076022/
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Proportionate tasks.
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All tasks done in a week.
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