half the world is composed of people who

8/9/2019 Half the World is Composed of People Who

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Half the world is composed of people who

have something to say and cant, and theother half who have nothing to say and they

keep on saying

Having something to say is not enough

you must also know how to say it.


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Communication

The term communication is derived from the Latin word

communis which means common. Thus

communication stands for sharing of information's &

ideas in common.Communication is the process of passing information and

understanding from one person to another . It is the

process of imparting ideas and making oneself understood

by others.


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Elements of communication

The process of communication involves thefollowing elements:

Sender: the person who conveys the message is

known as communicator or sender.Message: it is the subject- matter of any

communication. It may involve any fact, idea orinformation.

Encoding: the sender of information organizeshis idea into a series of words which ,he feels,will communicate to the receiver.


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Communication channel: It is the media through which

the message passes. It is the link that connects the sender

and the receiver.


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Receiver: the person who receives the message is called

receiver.

Decoding: the receiver translates the message into words for

the purpose of understanding.

Feedback: a communication often leads to other

communications. A message sent is followed by a

reaction or response from the receiver, which requires

another message to be communicated by the sender, and

so on. The reaction or response is known as feedback.


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Objectives of communication

Major part of our active life is spent in communicating with others. It

is a very pervasive activity and we interact for many reasons. It serves

many objectives and purposes some of them are:

Exchange of information

Issues of orders and instructions

Advice and counseling

Suggestion

Education

Motivation

Warnings


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EFFECTIVE COMMUNICATION IS BASED ON:

7 Cs ofCommunication1. Courtesy: refers to Decorum of Speaking; Politeness

2. Clarity: refers to Clarity of Thought and Expression

3. Conciseness: refers to Brevity Use of MinimumWords

4. Concreteness: refers to Specific and Definite; AvoidBeing Vague.

5. Correctness: refers to Correct GrammaticalStructure.

6. Consideration: refers to Being Honest, Sincere and

Without Prejudice and Bias.7. Completeness: refers to Complete Information.


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Importance of effective communication

Effective communication builds your self confidence.

Leads to personal effectiveness

Helps in decision making

Influences motivation for enhanced performance.Builds better understanding between manager andsubordinates.

Creates better interpersonal relationships.

Increases listening ability.

Helps employees to understand need for change.

Creates better environment for understanding resistanceto change.

Creates mutual trust and confidence

Facilitates planning and brings co-ordination


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Relevance of communication

Communication is of utmost importance to anyorganization and it helps:

To inform

To persuade

To educate

To train

To motivate

To integrate

To create good relationships

To entertain

To enhance corporate image

An organization cannot function smoothly withoutproper flow of communication.


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Barriers to communication

Physical barriersPhysical barriers in the workplace include:

marked out territories, into which strangers are notallowed

closed office doors, barrier screens, separate areas forpeople of different status

large working areas or working in one unit that isphysically separate from others.

Perceptual barriers

The problem with communicating with others is thatwe all see the world differently. If we didn't, we wouldhave no need to communicate: something likeextrasensory perception would take its place.


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Emotional barriers

It is comprised mainly of fear, mistrust and suspicion. Theroots of our emotional mistrust of others lie in our

childhood and infancy when we were taught to be carefulwhat we said to others.

Cultural barriers

When we join a group and wish to remain in it, sooner orlater we need to adopt the behavior patterns of the group.These are the behaviors that the group accept as signs of

belonging.

Language barriers

Language that describes what we want to say in our terms

may present barriers to others who are not familiar withour expressions, buzz-words and jargon.


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Gender barriers: There are distinct differences

between the speech patterns in a man and those in a

woman. A woman speaks between 22,000 and 25,000

words a day whereas a man speaks between 7,000 and10,000. In childhood, girls speak earlier than boys and

at the age of three, have a vocabulary twice that of boys.


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Presented by:

Vartika Meena

Section CMBA-HR

2009-11

half the world is composed of people who

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