half-day workshop on calm technology | uxlx conference lisbon, portugal

55
caseorganic.com Calm Technology Amber Case @caseorganic UXLX | 25 May 2016 | Lisbon, Portugal http://caseorganic.com | http://calmtech.com Principles and Patterns for Non- Intrusive Design

Upload: amber-case

Post on 26-Jan-2017

2.659 views

Category:

Technology


1 download

TRANSCRIPT

Page 1: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Calm Technology

Amber Case @caseorganic UXLX | 25 May 2016 | Lisbon, Portugal

http://caseorganic.com | http://calmtech.com

Principles and Patterns for Non-Intrusive Design

Page 2: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

50 billion devices will be online by 2020. -Cisco

Page 3: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Sound good?

Page 4: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Consider…

Page 5: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

The "Smart" Watch

Page 6: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

The "Smart" Fridge

Page 7: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

The Dystopian Kitchen of the Future

Page 8: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

An era of interruptive technology

Page 9: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Exercise 1:Interruption(25 min)

Page 10: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

An era of interruptive technology

Page 11: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

We need a Calm Technology

Page 12: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

XEROX PARC: mid-90sMark Weiser John Seeley Brown

Page 13: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Page 14: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

“A good tool is an invisible tool. By invisible, we mean that the tool does not intrude on your consciousness; you focus on the task, not the tool.” Mark Weiser -- 1993

Page 15: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

The scarce resource in the 21st Century will not be technology.It will be attention. - Mark Weiser

Page 16: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Designing Calm Technology

Page 17: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

I. Technology shouldn’t require all of our attention, just some of it, and only when necessary

Page 18: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

A Tea Kettle

Page 19: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

II. Technology should empower the periphery

Page 20: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

LUMOBack Smart Posture Sensor

Buzzes you when you

exhibit poor posture.

Page 21: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Weather Status Lighting

Hue Lightbulb connected to a weather report

Aaron Parecki@aaronpk 2014

Page 22: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Light-Based Status System

connected to Beeminder

Aaron Parecki@aaronpk 2014

Page 23: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

III. Technology should inform and encalm

Page 24: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Compass for iPhone

existence.io

Page 25: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Exercise 2:Calm down an existing product

(20 min)

Page 26: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

1. Machines shouldn't act like humans2. Humans shouldn't act like machines

IV. Technology should amplify the best of technology and the best of humanity.

Page 27: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Page 28: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Sleep Cycle Sleep Tracker and Alarm Clock

sleepcycle.com

Page 29: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Sleep Cycle Sleep Tracker and Alarm Clock

sleepcycle.com

Page 30: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

V. Technology can communicate,but it doesn’t need to speak

Page 31: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Page 32: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

The Roomba Robotic Vacuum Cleaner

:)

Page 33: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Weiser’s Status Tone Alarm Clock

…”the kind of tune the computer plays to wake me up will tell me something about my first few appointments of the day. A quick, urgent tune: 8am important meeting. Quiet, reflective music: nothing until noon”. - Weiser, 1996

From { Open House }* March 1996, ITP Review 2.0, March 1996.

Page 34: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

VI. Technology should consider social norms

Page 35: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Restorative

Normal

Enhancing Fear-inducing

Accepted

Invisible

Technology Social EffectExample

Page 36: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Interface of Ease

Expensive, new interfaces, latest releases, up to date

Transparent/owned

Hand me down interfaces, old tech, outdated tech

Obscured/leasedInterface of Control

High

Social Effect

Social Status

Low

Interface Type

Page 37: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Feature Phones• Limited Features• Text and Voice Calls • Few apps• Widely adopted over time

Page 38: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

The arrival of the smartphone camera

Page 39: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Google Glass

Page 40: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

What was different?

• Design and product launch

• Developer on-boarding failure

• Secrecy/Mystery/Exclusivity

• Closed System• Too many features• Price

Page 41: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Results• Reduced play• Confusion• Speculation• Fear

Page 42: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Questions people asked me when I wore Google Glass

Page 43: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Compare to the iPhone Launch• Improvement on an existing system

(smartphones)• Developer onboarding • Limited Features

Page 44: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Results• Play (thousands of

apps in the store upon launch)

• Excitement• Widespread adoption

Page 45: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Exercise 4:Design a launch plan for Google Glass so that it is more likely to be socially adopted (25 min)

Page 46: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

VII. The right amount of technology is the minimum amount to solve the problem

Page 47: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Toilet Occupied Sign

Page 48: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Good design allows people to accomplish their goals in the least amount of moves

Page 49: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Calm Technology allows people to accomplish the same goals with the least amount of mental cost

Page 50: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Exercise 5:Design an in-home product that provides information or functionality- No Internet connection required - Charge the product yearly

(20 min)

Page 51: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

I. Technology should require the smallest amount of our attention.

II. Technology should inform and encalmIII.Technology should empower the periphery IV.Technology should amplify the best of technology and

the best of humanityV. Technology should respect social norms VI.Technology can communicate, but doesn’t need to

speakVII.The right amount of technology is the minimum

amount to solve the problemVIII.Technology should make use of the near and the far

Eight Principles of Calm Tech | Calmtech.com

Page 52: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

A person's primary task should not be computing, but being human.

Page 53: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Calmtech.com

Page 54: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Calm Technology from O’Reilly books

http://shop.oreilly.com

Page 55: Half-Day Workshop on Calm Technology | UXLX Conference Lisbon, Portugal

caseorganic.com

Thank you very much!

Amber Case | @caseorganichttp://caseorganic.com

http://calmtech.com