h3 o product presentation

Health Information Systems LLC

H3OTM – Multispecialty - HIMS Solution Overview

Outline

• Solution Overview• Architecture Specification• Software Specification• Hardware Specification• Infrastructure Specification• Project Management• Training

Solution Overview

Implementation Framework

Architecture Specification

H3OTM - Multispeciality Architecture

Technology Stack

• Platform – Microsoft• Front End – Microsoft Visual Basic 6.0• Back End – Microsoft SQL Server 2008• Reporting – Crystal Reports 10.0

PACS Architecture

Network Security - Kaspersky Business Space Security Suit

• Protection for workstations / file servers– Kaspersky Business Space Security provides centralized protection for

workstations and file servers from all types of viruses, Trojans, spyware, root kits and other contemporary Internet threats.

– Corporate information assets are secured and available for users accessing network resources in real-time from around the world. The server components are expressly designed to operate under the increasingly heavy loads of today's dynamic business environment.

– Kaspersky® Anti-Virus for Windows Workstations provides centralized protection of all workstations on a corporate network, and pushes protection beyond the office network to reach remote and laptop users. The solution provides comprehensive protection from all types of contemporary cyber threats, including viruses, spyware, hacker attacks and spam.

– All incoming and outgoing files and data streams on workstations are scanned for malicious content, including email, Internet traffic and network communication. The application is compatible with all the most popular Microsoft platforms (including x64 versions).

Software Specification

H3OTM – Multispeciality

• Patient Management : Appointments and Registration– Appointments – Registration and Visit Encounter– Case Sheet Printing– Service Request Printing– Help Desk– Patient Feedback Management (Reminders and Service Review)– Visit Encounter Analysis (Time and Motion Study)– Unit/Department/Cabin Utilization Analysis


• Emergency Patient Management– Emergency Registration – CPOE (Computerized Patient Order Entry)– Procedure Details – EMR – Discharge


• Billing Management (OPD & IPD ) & Insurance Management with E-Claims (OPD & IPD)– Advance Collection (Patient and Corporate)– Bill Generation (Patient, Insurance, TPA and Corporate)– Bill Settlements (Patient, Insurance, TPA and Corporate)– Bill Adjustments/ Reconciliation (Credit and Debit Notes)– Concessions/ Discounts– Refunds (Against Advance and Bill)– Contract Management– Package Deal Designer (Health Plans)

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• Billing Management (OPD & IPD ) & Insurance Management with E-Claims (OPD & IPD)– Tariff (Rate Card) Designer– Multiple Pay Out Options (Cash, Cheques, Credit Cards, Debit Cards,

DD, Auto Advance Consumptions)– Claim Processing for Insurance Patients– Service Booking with Doctor Share and Emergency Considerations and

Package Overriding– Facility to claim Bills of patients who have availed the services through

insurance. Each insurance company has a specific format for submissions of the bill. The formats and templates of bills are provided by the management

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• Financial Accounting Management– Voucher Entry (Contra, Payment, Receipt, Sale, Purchase, Journal,

Debit & Credit)– Voucher Cancellation– Bank Reconciliation – Budgeting – Trial balance, Profit & loss & balance sheet generation– Integration with HIMS financials

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• EMR (OPD & IPD Clinical Data Management)– Case Sheet Information (Clinical Findings, Diagnosis ICD-10, Local

Examination, Developmental History, Birth History, Immunization History, Family History, Past History, Drugs and Allergies, Vaccinations, Advise, Notes)

– Template Creation Facility for Case Sheet Information Details like Clinical findings and History Details per Department/ Specialization

– Prescription/ Medication Advise with Template Creation Facility and Digital Prescription Pen Interface, Pharmacy Stock Interactions for Availability, Drug-Drug Interactions, Drug-Dose Interaction, Drug-Clinical Findings Interaction, Drug-Diagnosis Interaction, Doctor Favorite Drugs

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• EMR (OPD & IPD Clinical Data Management)– Computerized Patient Order Entry (CPOE) – Investigations and Other

Services– Computerized Patient Order Entry (CPOE) Tracking and Result Viewing– Scanned File Linking and View of any format– Image Management with configurable toolkit for all Specializations– Letters and Certificates Issue– Patient Demographics with Billing Information and Sponsor View– Operation/Procedure Information View

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• Pathology Management – Doctor Request View – Sample Collection (Blood, Urine, Sputum etc)– Work Order Generation (With or without Bill)– Work Order Status Tracking (Status )– Investigations Result Entry– Investigations Result Entry Authorization– Report Delivery to Patients

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• Pathology Management – Inventory Management (Reagents and Kits) and Auto Stock

Consumption after Result Entry)– Category Configuration (Bio-Chemistry, Clinical Pathology,

Histopathology, Hematology, Cytology, Serology, Microbiology etc).– Test Configuration (Creation and Edition with Template creation

facility, Embedded word Processor for Template Creation, Hierarchical Test Patterns)

– Investigation Parameter Configuration with normal ranges, help values and formula definition

– Investigations Analysis (Variance indicating Actual and Ideal Time required for Result Processing, Wrong Sample Quantity)

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• Radiology Management – Doctor Request View – Work Order Generation (With or without Bill)– Work Order Tracking– Investigations Result Entry– Investigations Result Entry Authorization– Report Delivery to Patients

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• Radiology Management – Inventory Management (Films and related items) and Auto Stock

Consumption after Result Entry)– Category Configuration (Bio-Chemistry, Clinical Pathology,

Histopathology, Hematology, Cytology, Serology, Microbiology etc).– Test Configuration (Creation and Edition with Template creation

facility, Embedded word Processor for Template Creation, Doctor Favorite Templates)

– Investigations Analysis (Variance indicating Actual and Ideal Time required for Result Processing, Wrong Sample Quantity etc)

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• Operation Theater Management – Reservation (Scheduling)– Un - reservation – Consents– Pre, Intra & post operative details – Pre & Post Operative instruction

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• Inventory Management (Pharmacy & General Stores)– Indents (from Store and Wards)– Purchase Order – Goods/Material Receipt Note (GRN/MRN)– Goods/Material Receipt Note Rejection and Return (GRN/MRN

Return)– Goods Issue to Department/Wards– Goods Return from Department/Wards– Counter Sale– Counter Return

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• Inventory Management (Pharmacy & General Stores)– In Patient Issue– In Patient Return– Expired Items Return– Stock Adjustments– Material Factorization/Merging of Items or Batches– Alerts for Current Stock, Minimum/Maximum Stock, Reorder Levels

and Expiry– Stock Maintenance for Consignment/Charity Items– Tax, Octroi, Freight Configuration– Inventory Analysis ABC, XYZ, VED– Item- Tax, Item-Supplier, Item-Store Configurations

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• Nursing Station Management – Patient Vitals – EMR (IPD)– Drug Administration – Intake & Outtake Details – CPOE (Computerized patient order entry) – Material consumption (Inpatient issue & return)

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• Asset Management– Asset Purchase – Interdepartmental transfer – Depreciation – GDN (Goods Dispatch Note In & Out)– Asset - Scrap / Sale

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• CSSD– Fumigation– Sterilization – Item Factorization

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• Blood Bank Management – Donor Registration – Blood Collection– Blood Bag Testing (Transfusion Transmitted Diseases and Red Cell

Serology)– Blood Bag Components Breaking/Extraction– Blood Bag Components Clubbing– Sample Cross Matching– Blood Bag Reservation– Blood Bag Un reservation– Blood Bag Issue (Out and In Patients)– Blood bag Discard– Blood Stock and Expiry Alerts– Blood Bag Requisition (In and Out Patient)

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• Linen & Laundry Management – Linen In– Linen Out

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• House Keeping Management – Activity Scheduling – Activity Tracking

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• Diet and Nutrition– Diet Analysis – Diet Recommendation– Nutrition Therapy

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• Ambulance Management– Ambulance Booking – Ambulance Usage

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• Complaint Management– Complaint Generation – Complaint Tracking

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• Biomedical Equipment ManagementThis module captures all equipment complaints and tracks equipment annual maintenance contract and required Inventory information. Bio medical equipment module follows AAMI standards and includes cost center attribute and clinical attributes.– Maintenance with Functional Check List, Preventive Maintenance

Check List, & Calibration Details – Interdepartmental Equipment Transfer – Complaint Details with Resolution Tracking, Peripheral & Spare Part

Replacement– Gate Pass In & Out Details for Equipment Repairing– Equipment, Equipment Peripherals & Spare Parts Scrap Process

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• Human Resource & Payroll Management– Resume Entry & Search– Recruitment – Interview & Test details.– Terms of employment & acceptance.– Offer letter printing. – Induction & Training details.– Employee Form

• Employee details• Salary Revision Details• resignation Details• Passport & Visa Details

– Loan Management • Provide the loan to the employee• Manage the loan provided into the installment• Manage the each installment amount

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• Human Resource & Payroll Management– Bonus details – Salary on Hold

• Mark Salary as Hold– Salary processing

• Salary Revision• Salary Processing• Salary Slip details

– Mass Salary Update • Update/add salary of all selected employee on single click

– Multiple Salary Modes • Multiple salary Mode (Bank/ cash / Cheque)• Mode wise / bank wise salary reports

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• Administration Management – Masters Management – Template Designing– User Management with role based security and definitions– Application configuration (Defaults and Policies)– Printer Configuration– Data Backup and Restore

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• MIS – Reports– Management Information System enables the user to retrieve

information from the database in a user-defined format. Different MIS reports are provided at module level and centrally for use by the management.

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• H3OTM – Interfaces– Lab Equipment Interface: -

• Lab equipments like Auto analyzer, Blood Gas Analyzer, Cell Counter etc. can be interfaced to HIS, Test results captured from these Equipments are directly posted into the HIS. Results can be viewed in Point of Cares like Wards, ICU, Physician’s Module and Emergency.

– PACS Interface: -• PACS/Radworks (RW) manages the “workflow” in the radiology

department. By integrating HIS with RW, HIS work list will be displayed in the RW and reporting can be done from the RW terminal, which can be viewed from HIS applications and vice versa.

• By using the web viewer, the selected patient image can be viewed from HIS application.

• Images and reports can be viewed by clinicians from Nursing stations, OT, Cath Lab etc.

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• H3OTM – Interfaces– Bar Code Interface:-

• Bar code interface can be implemented at three modules– Patient Registration for generation barcode against

registration number– Pathology sample collection against sample number to

facilitate bidirectional interfacing with machines– Stores and Pharmacy Module against Item/Batch number for

easy and quick item identification at all transactions

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• H3OTM – Interfaces– Smart Card Interface:

• This interface is similar to Bar code interface. The only difference is that it is only applicable for patient management module and card has internal memory where patient information alongwih registration number can be stored restricted by memory.

– Digital Pen:• This interface enables doctors to write drug details on routine

prescription pad and system will map and capture image containing all details written manually on pad with the help of digital pen and sensor attached on pad.

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• PACS Solution– The dicomPACS® software embraces the acquisition, processing,

transfer and archiving of graphical material.– dicomPACS® offers you the possibility to arrange each of your

workstations entirely ideally and individually, due to its functionality, which comes with many innovative solutions for various challenges.

– Our software was developed and designed in close co-operation with specialists, meaning today, we can give you a user-friendly, well thought-out instrument, of which we are extremely proud.

– dicomPACS® masters simple image processing requirements as easily as complex radiological networks (PACS). A dicomPACS® network is always able to adapt, due to its modular construction. It is upgradeable and modifiable, so that even specific tasks, e.g. tele-medicine, webserver, pre-operative planning or 3D reconstruction can be effortlessly integrated in our system.

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• PACS Solution– The integration of your system with the DICOM archive-interface is

absolutely trouble-free, irrespective of the different IT systems or file-formats that your departments or divisions may have. The result is that all files are immediately available: Word documents, sound documents, images, films and diagrams, regardless of the type.

– A single mouse click is enough. With the use of a simple and flexible handling concept, even newcomers can easily orientate themselves.

– The result: You can dedicate your-self more to your patients, instead of the administration of his or her file, because with dicomPACS® it simply administers itself.

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• Features of dicomPACS®– General

1. New patient’s management2. Displaying of multi frame images3. Automatic distribution of images on the working area4. Work list query of third party work list server5. Wide variety of picture formats6. Information bar7. dicomPACS® Web server

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• Features of dicomPACS®– Tool area measurements and annotations

1. Labeling, relocation and rotation of annotations2. Restricted cut lines for CT/ MRI etc. Series3. Measure Density within ellipses, Lines, Rectangles.4. Prostheses documentation module5. Hip dysplasia measurement6. Centre line to determine the axis of adiaphysis7. Annotation to determine a centre point8. Complex annotation to determine the hipleg statics9. Horizontal obliquity10. Vertical obliquity

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• Features of dicomPACS®– Tool area filter/ dynamic

1. Local windowing2. Equalizing3. Window leveling using left mouse button

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• Features of dicomPACS®– Tool area radiology

1. MIP representation2. MPR representation3. Processing of the orthogonal cutting planes when using MPR4. Drawing and processing a free cutting plane when using MPR5. Reset of the orthogonal cutting planes of the6. MPR representation to the starting position7. 100 percent representation of the image within the magnifying glass,

i.e. 1 image pixel equals 1 screen pixel8. Mammo grid9. Playing a series as film

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• Features of dicomPACS®– Tool area hanging protocols: For Mammography Reporting– Tool area image selection

1. Move within image stack2. Cogweel function

– Tool area magnifier/ zoom1. Adjusts the image or document to display width2. Zooming with the left mouse button

– Tool area management1. Daily visual check of Availability of display check images2. Log in to and log off from dicomPACS3. Archiving the current image as planning documentation4. Loading pictures via query retrieve

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• Features of dicomPACS®– Tool area images In/Out

1. Print preview ,Selectable print layout; Printing in irregular grids2. Creating new patient CD (Of Multimodality images)3. Import CD4. Copy an image to the clipboard5. Insert an image form the clipboard6. Web share for images and findings

– Configuration dialog of dicomPACS1. Configuration of annotations colour2. Configuration of overlays3. Configuration dialog of section filter/dynamic4. Configuration dialog of section zoom5. Configuration dialog of section image in/out6. Configuration dialog of section administration

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Out of the box Product Offering

• Bar Code Solution– Barcode Interface: Facility to scan barcode data of patient Registration No.

Bar-coding of Lab samples, medical stores / dispensaries, OPD Slips, etc. for better inventory management and accounting.

– Barcodes enable bi directions interfacing with pathology machines. • Web Cam Interface

– This interface helps in taking the photos of the patient & print on the Medical cards for photo identification.

• Time and Attendance Management Software– Browser based Time Attendance & Leave record management system


• Token Display System– It is a mechanism for displaying the token no. is displayed under each &

every cabin to help patient know the directions helping in the patients to guide to go to the appropriate department & Cabin.

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• Digital Signature– It is a mechanism for providing an extremely high level of trust that signed

data file is authentic, and tamper free, typically using PKA. It is believed to be highly resistant to forgery, unlike written, physical signatures.

– Users needs to have a digital certificate (With a public key or user id and authentication of a password to enter in to application) issued by the valued certifying authority like VeriSign, etc. Once the user gets the digital certificate & corresponding authentication user id. And password then he has to get the digital signature interface to HIS – IHSMS, which will use the details for the application to authenticate & to insert digital signature on the electronic documents & reports through the HIS – IHSMS.

– Digital signature provided authentication, data integrity, & non repudiation to the electronic documents, contents & transactions. Its may also be used to support confidentiality (encryption, scrambling), primarily by exchange of symmetric user id & password.

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Compliances

• HL7• DICOM• CPT 4• ICD 10• DRG• HCPCS

Hardware Specification


(A) C3000 Blade Enclosure

SR. NO. PART NO. PRODUCT DESCRIPTION QTY UoM

1 BladeSystem Single-Phase c3000 (Rack Enclosure). NOTE: Includes 2 AC Power Supplies, 4 Fans, an Onboard Administrator DDR2 module, a DVD drive, rail kit, and 8 Insight Control Suite Trial Licenses; additional power supplies and fans can subsequently be added to support more than 4 blades.

1 Number

2 Modular PDU 32A 220V 2 Number

3 Active Cool Fan Option Kit for C3000 & C7000 2 Number

4 Hot Plug Redundant Power Supply for DL580 G5 800/1200W (To be configured in pairs for redundancy). 4 Number

5 Ethernet Pass-Through Module for HP BladeSystem (Single passthru only, to be configured in pairs) 2 Number

6 GbE2c Ethernet Blade Switch for HP c-Class BladeSystem 2 Number

7 StorageWorks 3Gb SAS BL Switch - Dual Pack 1 Number


(B) Blade Servers


1 1 X (Quad-core Intel® Xeon® processorE5506 (2.13 Ghz,4 MB Level 3 Cache, 80 watts , DDR3 800) ,6 GB (3 x 2 GB) PC3-10600 (DDR3-1333) Registered DIMMs/Embedded NC532i Dual Port Flex-10 10GbE Multifunction Server Adapter and one (1) additional 10/100 server adapter dedicated to iLO 2 management/HP Smart Array P410i Controller (RAID 0/1)

5 Number

2 Quad-Core Intel® Xeon® processor HP E5506 BL460c G6 Kit 5 Number

3 2GB 2Rx8 PC3-10600R-9 Kit 5 Number

4 72GB 3G SAS 10K SFF DP ENT HDD 10 Number

5 NC382m Dual Port 1GbE Multifunction BL-c Adapter 4 Number

6 Smart Array P700m/256 Controller 1 Number

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(C) SAN & Backup :


1 MSA2312i DC Modular Smart Array 1 Number

2 MSA2 1TB 7.2K rpm 3.5 inch SATA HDD 8 Number

3 Factory integrated 8 Number

4 MSA2000 Array Support 1 Number

5 1 LTO-4 Ultr 1760 SAS Library 1 Number

6 10A C13 IN Pwr Cord 1 Number

7 LTO-4 Ultr 1760 SAS Drive Kit 1 Number

8 Universal Cleaning Cartridge 1 Number

9 1.6TB RW Data Tape 25 Number

10 LTO4 Ultrium RW Bar Code Label Pack 1 Number

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(C) SAN & Backup :


11 External SAS to mini-SAS Fanout Cable 1 Number

12 Software 7RE Supp 1 Number

13 Software 7RH Supp 1 Number

14 Library Support 1 Number

15 Startup for 1 MSL5U Lib SVC 1 Number

(D) Software


1 Kaspersky business Space Security Suit Three Year Subscription Users Number

2 MS Office 2007 Users Number

3 MS W2008 Srv Ent ROK Eng SW - Standard Warranty 5 Number

4 MS SQL Server 2008 Standard 1 Number

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(E) Desktops


1 Core 2 duo, 2GB RAM, 160 GB HDD, DVD reader, onboard network and sound cards with 19” LCD monitors.

Users Number

(F) Peripherals


1 HP Laser Printer A4, 30 PPM Users Number

2 Umax PowerLook 2100XL , A3 Scanner, with TR Lid 1 Number

3 IBall Face2Face C8.0 Web Cam with Built in Microphone, 2.0 Mega Pixel Interpolated Resolution , Image Resolution:640x480, 800x600, 1280x1024 pixels

5 Number

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(G) UPS Systems


1 1 KVA UPS System (UPS 1000) with 2 batteries of 7 AH for backup of 35-40 minutes Users Number

2 ONLINE UPS 7500 (7.5KVA) (1Ph-1Ph) [ with 12v40Ah- 20 nos. Sealed Maintenance Free type battery for 1-2 hours backup in open type battery rack]

1 Number

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Project Management

Program Management

Role Responsibility

Project Manager Overall execution of Project, Plan Generation, Task definition, scheduling and monitoring at high level

Project Lead Distribution and executions of tasks and monitoring, Coordination with all stakeholders

Test Lead Overall quality control, Test plan generation, Distribution and execution of test activities, Integration testing, Release management

Support Lead Overall Implementation, training and maintenance

Sr. Developer Customizations development, Issue/Bug fixing, Module Integration, Test release, Unit testing

Developer Customizations development, Issue/Bug fixing, Unit testing

Support Engineer Installation and configuration of application, Training to end users

Test Engineer Test case generation, Manual testing of customizations/Issues/bugs/change requests

Steering Committee PCMC

Overall Coordination and Monitoring of project execution

Communication Management

• The Communications Management Plan sets the communications framework for this project. It will serve as a guide for communications throughout the life of the project and will be updated as communication needs change. This plan identifies and defines the roles of persons involved in this project. It also includes a communications matrix which maps the communication requirements of this project. An in-depth guide for conducting meetings details the communications rules and how the meetings will be conducted, ensuring successful meetings. A project team directory is included to provide contact information for all stakeholders directly involved in the project.

Project Stakeholders

Stakeholder Roles and Responsibilities

Stakeholder Name

Role Responsibility

TBIL Project Manager Overall execution of Project, Plan Generation, Task definition, scheduling and monitoring at high level

TBIL Project Lead Distribution and executions of tasks and monitoring, Coordination with all stakeholders

TBIL Test Lead Overall quality control, Test plan generation, Distribution and execution of test activities, Integration testing, Release management

TBIL Support Lead Overall Implementation, training and maintenance

TBIL Sr. Developer Customizations development, Issue/Bug fixing, Module Integration, Test release, Unit testing

TBIL Developer Customizations development, Issue/Bug fixing, Unit testing

TBIL Support Engineer Installation and configuration of application, Training to end users

TBIL Test Engineer Test case generation, Manual testing of customizations/Issues/bugs/change requests

TBIL Steering Committee PCMC

Overall Coordination and Monitoring of project execution

Project Stakeholders

Stakeholder Contact Information

Role Name/Title/Organization Phone E-mail

Project Manager H3O/SHSPL TBIL* TBIL

Project Lead H3O/SHSPL TBIL TBIL

Test Lead H3O/SHSPL TBIL TBIL

Support Lead H3O/SHSPL TBIL TBIL

Sr. Developer H3O/SHSPL TBIL TBIL

Developer H3O/SHSPL TBIL TBIL

Support Engineer H3O/SHSPL TBIL TBIL

Test Engineer H3O/SHSPL TBIL TBIL

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*TBIL - To be informed later

Project Information Collection,Reporting & Distribution

Communication Type

Objective of Communication

Medium Frequency Audience Owner Deliverable

Kickoff Meeting Introduce the project team & the project. Review project objectives and management approach.

Face to Face

Once Project Team Stakeholders

Project Manager

Meeting Minutes

Project Team Meetings

Review status of the project with the team.

Conference Call

Weekly Project Team Project Manager

Meeting Minutes

Monthly Project Status Meetings

Report on the status of the project to management.

Conference Call

Monthly Project Team Project Manager

Project Status Report

Project Status Reports

Report the status of the project including activities, progress, costs and issues.

Email Monthly Project Team Stakeholders

Project Manager

Project Status Report

Site Readiness Report the status of hardware and networking along with necessary system software and firewalls

Email Once Stakeholders Support Engineer

Site readiness Certificate Report

High Level Implementation Plan

Defines al steps of project implementation with stakeholder responsibilities with timeframe

Face to FaceEmail

Once Stakeholders Project Lead

High Level Implementation Plan

Project Information Collection,Reporting & Distribution

Communication Type

Objective of Communication

Medium Frequency Audience Owner Deliverable

End User Training

Defines training contents

Face to Face

As and when needed

End Users Steering

Committee

Support Lead

Training Certificate Report

GAP Analysis (Customization Requirement Gathering)

Defines customization requirement in terms of user interface, work flows reporting, usability etc

Face to FaceEmail

Once Per stage of implementation

End Users Stakeholders

Sr.DeveloperSupport Lead

Gap Analysis Report

Modules Release (Beta Release)

Installation and training of customized application

Face to Face



Project LeadTest LeadSupport Engineer

Module Release Report

Module Acceptance

Report the status regarding approval from end users

Face to Face



Project LeadTest LeadSupport Engineer

Module Acceptance Report

Project Completion

Defines completion stage mentioning project deliverables

Face to FaceEmail

Once Stakeholders Project Manager

Project Completion Report

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Quality Management

Title Description

What is SQA The function of software quality that assures that the standards, processes, and procedures are appropriate for the project and are correctly implemented.

How is it different from SQC SQC relates to a specific product or service whereas SQA is concerned with all of the products that will ever be produced by a process.SQC identifies defects for the primary purpose of correcting defects whereas SQA evaluates whether or not quality control is working for the primary purpose of determining whether or not there is a weakness in the process.SQC is the responsibility of the worker whereas SQA is a management responsibility, frequently performed by a staff function .

Typical Roadmap The SQA roadmap includes: A quality assurance plan. Approval and commitment from top management (Directors, Operational

Management) Assessing current capability and level Gap analysis between existing & proposed processes. Identifying Business and Quality Goals (short term, long term) Rewriting / enhancing processes to achieve goals

Ownership Independent SQA Group

Benefits Improved customer satisfaction Reduction in cost of development Low cost maintenance

Overview of the SQA process activities

SQA activities identified:

SELECT SQA

TASKS

PAR Paragraph 2.1QUALITY PPROGRAMQUALITY PROGRAM

CREATE/MAINTAIN SQA PLAN

CREATE/MAINTAIN SQA PROCEDURES

IDENTIFY SQA TRAINING

IDENTIFY/SELECT SQA TOOLS

IMPROVE PROJECT SQA PROCESSES

Select the SQA Tasks that SQA will perform - Identified SQA tasks are inputs to the SQA Plan.

SQA PROCESS ACTIVITY SQA PROCESS DESCRIPTION

Document the procedures for performing SQA activities - Repeatability of performing a specific task

Identify required training to perform the SQA tasks - inputs to training budget

Identify tools to ensure quality - compatibility with the software engineering environment

Look for efficiencies and areas for improvement - changes to SQA policy, plan, processes, and procedures

SQA PROCESS OUTPUTS

Project SQA Plan

SQA Procedures

Improved process, policy, procedures

ESTABLISH SQA

FUNCTIONS

Define and establish the SQA organization

IMPLEMENT SQA PLAN

PARAGParagraph

Plan the SQA activities in phase with the software development life cycle

Implement the SQA tasks as defined in the approved Project SQA Plan

Project Organization

Trained Personnel

Purchase Tool

SQA Task implemented

Change Management

• Change Management is required to maintain the modifications required in software application. In this process the client will request for a change in specified format and after confirmation for the same from Business Development software development team starts the work.

• Change Request Form:– Type: UI/ Logical/Database– Priority: High/Moderate/Low

Sr. No. Requirement No Module Type Priority Description

Change Management

• Change Request Log:

Change Request Log

System:

Project:

Identification of Change Request Control information

No. Date Type Module Change Description Priority No. Assigned To Date completed Status

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Configuration Management Plan

Change Management

• Configuration Change Request Form

Control Number

Originator: Name: Phone:Organization: Date:

Description of Change:Change Justification:Preliminary Assessment:Urgency: High Medium Low Continuation Page

Impact Assessments

PICG Decision: Approved Rejected Reinvestigate

Description:PICG Chair:

Date:

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Change Management

• Configuration Impact Assessment Form

Control Number

Change Request Control Number:Analyst: Name: Phone:

Organization: Date:

Technical Analysis:

Continuation Page

Schedule Impact:

Continuation Page

Cost Impact:

Continuation Page

Labor Impact:

Continuation Page

Alternatives:

Continuation Page

Approved By: Date:

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Staff Training

Training Methodology

• On-Site Training– Training of our hospital information management system – H3OTM is provided onsite at the

time of implementation of our software solution at the client premises. – On site training is categorized & given by two standards methods as mentioned below;

• In Person training: - – This training is for all the key / master users & given my our implementation & support

engineers in person, module wise & a proper hand holding id done till the key users gets an confidence to use our software solution independently without any supervision.

• Batch wise training: - – This is also called as conference training which is conducted in batches either department or

functionality wise. During this training the audience could be key users or any front level operations from the client side.

– During the batch training normally all the queries/ doubts of all the users of the related departments is answered apart for the main modules or functionality training to them.

– A separate session is arranged for the administrators / EDP / IT Managers & network & system administrators.


• Roles & responsibilities during On – Site Training– Implementation Details

• Implementation will be done by H3O ’s team of consultants.• H3O ’s team will do the implementation and training in few weeks and provide certain

week of post go live support.• Implementation will be done onsite at the Hospital’s premises.• Training and change management is key to the success of the project and H3O will stress

on the same.• During training all nurses, staff, Managers and hospital administrators have to be

available full time for the training sessions.• It is the responsibility of the hospital management to drive in the mandate of training

and using the system.• Implementation will involve minimum customizations & changes. It is assumed that it is

best practices based implementation.


• Roles & responsibilities during On – Site Training– Preparation for Client

• Client will have to set up a team for implementation who will work along with H3O team. This team will be fully responsible to jointly deliver the project.

• Client has to arrange for the infrastructure like Hardware and Server licenses, network before the start of the implementation.

• H3O consultants will be given full support, cooperation and other project related infrastructure like room with projector, PC’s, etc.

• H3O will facilitate Master data porting & Patient registration no. import from transaction. Any additional requirement given by the client will be charged extra as per the effort estimation.


• Client – Keeping hardware and software ready at client site– Appointing a single resource for contact/ communication– Appointment of hardware/networking administrator– Testing of beta version

• Related department– EDP/ IT , Reception, OPD, Pathology, Radiology, Pharmacy, Stores, Finance / accounts,

Operations, Administration, MRD• H3O Solutions

– Appointment of consultants for Installation, Training, Gap Analysis, Final, Delivery & handover.• Implementation Methodology

– Basic Pack Installation and Training– One time Gap Analysis (Customization Requirements Gathering)– Testing of Customized Pack– Installation of customized pack and training– Beta Testing from client– Final Testing – Release


• Off- Site TrainingOnce the software goes live, for the future offsite training, we exhibit our service level agreement & according to the same, we provide training through our online support as mentioned below; – Telephone Support / Training

• Health Information Systems LLC shall provide support via phone and facsimile. Technical support is available Sunday - Thursday 8.30 a.m. - 4.30 p.m. (GMT + 3) .

– Website Support / Training • Health Information Systems LLC will provide licensee with access to its website support

section. Specific offerings on the website may change from time to time at Health Information Systems LLC discretion but the website generally includes a searchable database of answers to frequently asked questions and the knowledgebase.

– Email Support / Training • Health Information Systems LLC will provide licensee with email support through Sunday

- 8.30 a.m. - 4.30 p.m. (GMT + 3) – Online / Remote Support / Training

• Health Information Systems LLC will provide remote software connectivity to the client server through remote logins & would execute training of key users on client side.

Thank YouHealth Information Systems LLCShatana St – Building 1 3rd Floor –khalda – Amman – JordanP.O.Box 830122 – 11183 AmmanTel: + 962 6 5542212 Fax: + 962 6 5542214Email : [email protected]: www.h3osystems.com

mailto:[email protected]

http://www.h3osystems.com/