gyöngyvér hervai szabó
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Responsibility & Quality From quality as management method to quality as a specific branding strategy. Vice rector of research and development. Gyöngyvér Hervai Szabó. KJUC Mission 2006. Our Mission is contributing to carry out the vision of European Social Quality - PowerPoint PPT PresentationTRANSCRIPT
EFQM AWARD 2006
Responsibility & Quality From quality as management method to quality as a specific branding strategy
Gyöngyvér Hervai Szabó
Vice rector of research and development
EFQM AWARD 2006
KJUC Mission 2006Our Mission is contributing to carry out the vision of
European Social Quality with resources of a sustainable, applied research university, based on international excellent service culture as a value adding force:
Strengthen Székesfehérvár’s role as regional centre Fulfill Siófok & Orosháza’s role as touristic & recreational
centresContributing to Become a European Regional Centre in case of Budapest Integration of Hungarian HE and into European HE
Networks Strengthen the competitiveness of European Higher
Education Area
EFQM AWARD 2006
KJUC Vision 2006
KJUC, as a leading non-profit,sustainable, quality oriented institution, Can fulfill its role, AsApplied Research University,asEducation-Research- Counselling Innovation Centre,asExcellence-Centre
KJUC as a network university have to be a hub for national and international education and research programme services in EHEA and ERA.
EFQM AWARD 2006
Vision: Carry out European Social quality as value KJUC programmes based on academic and service quality,
focused on entrepreneurship, digital and foreign language communication, basic managerial competency development.
Our aim is to teach economic, social community development competencies for our students to fulfil theirs own wellbeing and individual carriers.
Our aim is to develop responsible citizens, with social justice, human rights sensitivity, commitment to rule of law, with competency to be professionally recognised, flexibility, undertaking engagement, working for social security, cohesion and integration.
Full time, part time, distance education services are focused on helping integration into information society in case of students, teachers and administrative staff, to develop competencies for LLL.
KJUC organisational culture focused on distributive justice: satisfaction of costumers and partners, accountability, continous improvement, committed to quality and teamwork.
EFQM AWARD 2006
KJUC Strategy 2006
(KJUC 12 points)
Applied research university
E&R&D programmes
Quality services forE&R&D
SustainableQuality
organisational culture
EFQM AWARD 2006
KJUC Strategic Aims I. Applied Research University
1.KJUC accredited programmes (BA,MA), focused on information society profession with LLL extension
2.Programmes based on national and international partnerships
3.PhD programmes based on national, regional and international research network
4.Applied research focused on business and social innovation based on KJUC research parks.
EFQM AWARD 2006
KJUC Strategic Aims II. Excellent, integrated, academic and service quality culture
5. Education service culture based on quality academic teaching and learning services
6. Life Long Learning strategic services7. Specialized research & innovation
services8. High quality local and international
support services for students, teachers and researchers
EFQM AWARD 2006
KJUC Strategic Aims III. Sustainable Organisation with Quality Culture
9. Sustainable organisation with international service quality culture
10. New HRD culture with sustainable competencies for new national and international programmes and services
11. New campus environment for differentiated needs of different life-style communities
12. New organisation structure and process management helping carrying out strategic aims, programmes and policies.
EFQM AWARD 2006
Quality manaegement at KJUC
Quality strategy & policies
Quality services
Self-assessments
External assessments
EFQM AWARD 2006
KJUC Quality MilestonesQuality Strategy and Policies1998 decision on introducing quality management, health checking2000 Quality programme built in 2000 Strategic Plan2000 Quality strategy2000-2005 process management quality actions2003 quality evaluation2006 new quality strategy
Quality ServicesQuality organisation
Quality services: audit for programmes
benchmarking
higher education quality research
satisfaction measurement
(2000, 2001, 2002
2003, 2004, 2005 costumers, partners
2005 strategy focused special)
Quality partnership programme
Measuring the implementation of strategy, policies
Dissemination of quality management results
Self-assessments: 1998 HAC first institutional accreditation2000 HAC additional (regional centres Budapest, Siófok) institutional accreditation 2001, 2002, 2003, 2004, 2005 programme assessment2000 health cheking of the organisation2003 Self-assessment connected to regional award 2004 self-assessment for Bologna-criteria2004 self-assessment connected to Shiba Award2005 self-assessment for new strategy and EFQM AWARD
External evaluations1999 HAC2001 HAC2003 Regional Award assessors2004 Shiba Award assessors2005 EFQM Award assessment
EFQM AWARD 2006
Quality and institutional Strategy
2000Quality strategy built in Institutional strategy
Independent quality actions helping new service delivery processes
Quality services organized at institutional level
2006
Quality as branding strategy
Integrated horisontal and vertical processes for service delivery system
Quality services have to be decentralised: new quality strategy
EFQM AWARD 2006
Quality services at KJUC 2000, 2006Creating the agenda (fitness for purpose);Quality as a professional responsibility;Encouraging the development a learning organisation;Open and informed approach to quality;A planned and systematic approach to quality;Valuing self-improvement and improvement based on external reference;Development of the KJUC quality planning and review cycle, a quality cycle;The importance of feedback.
New front office and back office management programme
New system for dealing with matter
New human resource rewarding system
New social programmes for human resources for recreation
New organisational culture building programmes for new entrance people
Training programmes for experienced personell
EFQM AWARD 2006
Strategic processes
Education
ResearchInner
servicesOrganisa
tion Building
Society Building
Outerservices
Region building
Strategic actions
Programme development
ECTS
Neptun
Distance ed.
Organisation building
Infrastructure
Partnerships
EFQM AWARD 2006
Strategic & quality processes at KJUC in 2006
Social quality
Student/ Research costumer
management
Marketing
Strategy/policies
Organizational culture
ServicesProgrammes
EFQM AWARD 2006
Process management in case of KJUC in 2000 and 2006
Sustainable InstitutionStrategy
Regional centres
Institutes
Strategic quality service
monitoring unit
Strategic processes 2000:fragmented and centralised
Strategic processes2006 integrated and decentralised
Education service officesResearch units
Strategic administrative service planning units
Student administration centresDepartmentsEducation centresSupport services
Institutes (BA,MA, PhD, LLL, RICs,QCs)
Decentralised units for local services
Regional centres (costumer services)
A& LL institute for external services
Strategic monitoring units
Different units Sustainable
EFQM AWARD 2006
The KJUC a unique institution in quality culture in HHE
The only institute in Hungarian higher education with quality award, The only institute with autonomous and coherent quality system and policies. the only institute whose activity is served as best practice. The only institute which organised a national workshop for Shiba awarded, The only institute getting law for membership in National Quality Club as Shiba awarded. We regularly attend at national and European subregional higher education quality programmes and Developed a partnership for Polish, Ukrainian and Romanian partners.
EFQM AWARD 2006
From assessment –centred quality culture to competency-based quality services
Quality centres in KJUCProgramme benchmarking national and
internationalQuality management in student and
teacher mobilityQuality management for
internationalisationQuality standards in infrastructureQuality standards in high level quality
services
EFQM AWARD 2006
Quality Culture challenges in 21st century :KJUC
EHEA ‘the decade of international quality’Integrity as Substance: standards and contentsIntegrity as Coherence: horizontal and vertical integrationIntegrity as Trustworthiness: credentials as credible medium of exchange
To enable academic institutes for quality programme (programme portfolios)To enable academic institutes for quality programme development (institute portfolios)To enable regional education centres for quality programme development (regional centre portfolios)To enable academic personnel for high quality teaching philosophy, methods, research excellence and tutoring: (teacher portfolios)To enable students for improving learning competencies (students portfolios)
EFQM AWARD 2006
Performance improvement sytem in KJUC
Quality audit(self assessment and external assesmentI
Equal access
Inputs: Educational and operational service processes Outputs
Quality in enrolled students
Education & research,regional& society service programmes and delivery
Internationalisation and quality standards
Competent students
Qualified teachers Student , education, and research administration and learning (inner& external)services
strategic marketing centred process management
Competent teachers
Qualified personnel Developing ommunities of practice in generic and supportive services
Life-style management and community life organisations
Competent services
Qualified operational quality service personnel
strategic resource management Fit for purpouse organisation Competent management system and leadership
Quality services, programmes and methods (inputs, processes, outputs)
SWOT analysesRADAR Logic
PDCA, training,advisers Performance competency analyses
competency evaluations
Competitors benchmarking
Brainstorming programme benchmarking, student portfolioevaluation
Accreditation benchmarking
measuring satisfaction gap analyses teacher portfolio evaluation
Competency gap analyses
quality teams, functional teams, training, supervision
partnership questionerres, interviewa, narrative and discourse analyes
supporting service portfolio evaluation
Operational gap analyses Programme and project, process delivery and functional planning and controlling
complex monitoring management portfolio evaluation
EFQM AWARD 2006
Summary: The KJUC quality route
The KJUC quality route is from searching quality structure and policies,Through quality services in benchmarking,costumer satisfaction measurement,evidence based service evaluation,Self-assessment,Services for external assessment,
to quality as a specific branding strategy,quality as framework for strategic management processesthe vision of integrity management in quality. We think our institution’s quality policies are more comprehensive, more integrative and more visible. and gives a bases for a European external evaluation, for
an international benchmarking.
EFQM AWARD 2006
Our aim is to be an outstanding network institution in EHEA, ERA, enhancing social qualityfor regional economy and society
HAC and internationalAcademic qualityand Business Service Quality
HAC and internationalAcademic qualityand Business Service Quality