Smarter IT through analytics www.nexthink.com

Gulftainer secures its IT infrastructure and endpoints with Nexthink’s end-user IT Analytics Gulftainer selected Nexthink to deliver real-time IT analytics from the end-user perspective. Nexthink allows Gulftainer to have complete visibility of its IT environment and detect anomalies in real-time, helping the IT team continuously monitor workstation compliance and ensure alignment with Gulftainer’s IT requirements.

ABOUT GULFTAINER

UAE based company Gulftainer is the largest terminal operator in the Middle

East by number of terminals operated. Its international presence spans over

three continents including the Middle East and the Americas. For more than 35

years, Gulftainer has been delivering world-class performance to its customers,

continually striving for a faster turnaround of cargo, trade and fortunes for

promising new economies.

To achieve its goal of sustainable growth, Gulftainer continues to enhance its

performance as the most productive port operator and third party logistics

provider, ensuring that its customer service outperforms competitors in the

markets in which it operates. In 2013 Gulftainer accomplished a significant

throughput of 6 million TEUs at its terminals. This achievement reinforces

Gulftainer’s position as one of the leading operators in the Middle East and

supports its goal of handling 18 million TEUs and operating 35 terminals across

five continents by 2020.

SUCCESS STORY

ORGANIZATION

Gulftainer

INDUSTRY

Maritime and Services

LOCATION

United Arab Emirates

KEY CHALLENGES

● Real-time visibility of its

entire IT infrastructure and

endpoints

● Standardization of hardware

and software in its IT

environment

● Improve IT security

posture and implement IT

governance

Smarter IT through analytics www.nexthink.com

CHALLENGES

To support its vision to consistently achieve best-in-class performance,

Gulftainer prides itself leveraging the latest technologies. With a large number

of end-users in disparate locations having diverse profiles (administration,

customs, etc.), an efficient IT infrastructure is crucial for a high standard of

operations. In addition to traditional business critical applications such as ERP,

CMMS, TOS, messaging, mailing, active directory and core applications of IT

infrastructure, Gulftainer wanted to standardize the hardware and software

in its IT environment and reduce the large number of PCs and applications

currently being used to what was necessary for the business.

Gulftainer constantly strives to protect its IT environment against security

threats and educate end-users on IT risks. To enhance the security of its IT

infrastructure and improve end-user productivity Gulftainer needed a solution

that could provide visibility of its IT infrastructure and endpoints across its

several global locations.

“At Gulftainer, we prioritize

efficiency and security

compliance in our IT

operations. To achieve best-

in-class performance, our IT

infrastructure and endpoints

must be permanently available to

ensure business continuity.”

Ramesh Shivakumaran

Group Director Business Services,

Gulftainer

Smarter IT through analytics www.nexthink.com

CHOOSING NEXTHINK

Gulftainer’s IT solution provider Anzema presented Nexthink as a unique

solution to deliver real-time IT analytics from the end-user perspective. Nexthink

allows Gulftainer to have complete visibility of its IT environment and detect

anomalies in real-time, helping the IT team continuously monitor workstation

compliance and ensure alignment with Gulftainer’s IT requirements.

With Nexthink, Gulftainer can retrieve reliable information on the performance

of each workstation and its interaction with the IT infrastructure. Nexthink

dashboards are used to group and summarize data collected and present

them in an understandable way to Gulftainer’s management, facilitating their

decision-making.

“Our partner Anzema was able to properly address our business needs and

identify Nexthink as the best solution to meet our requirements,” said Vinay

Sharma, Group IT Manager at Gulftainer. “Together Anzema and Nexthink

have exceeded our expectations.”

“Real-time analytics of the

Nexthink solution have brought

significant benefits to Gulftainer

and facilitated the establishment

of a proactive IT support system,

that we did not have before.

We are able to implement

compliance standards and IT

governance, with real-time

visibility of our IT infrastructure

and endpoints.”

Vinay Sharma

Group IT Manager, Gulftainer

Smarter IT through analytics www.nexthink.com

BENEFITS

Nexthink’s solution monitors daily changes in the development of Gulftainer’s

IT activities to ensure safe and efficient port operations and third party

logistics. The visibility and real-time IT analytics provided by the Nexthink

solution allows Gulftainer to easily detect any issues in its IT environment and

allows the company to solve and prevent problems that may affect one or more

end-users, even before they are reported.

“At Gulftainer, we prioritize efficiency and security compliance in our Global

IT operations,” said Ramesh Shivakumaran, Group Director Business Services.

“To consistently achieve best-in-class performance, our IT infrastructure and

endpoints must be permanently available to ensure the continuity of business

services delivered to our end-users and customers around the world.”

“Real-time analytics of the Nexthink solution have brought significant

benefits to Gulftainer and facilitated the establishment of a proactive IT

support system which we did not have before,” said Vinay Sharma, Group IT

Manager. “We are able to implement compliance standards, IT governance,

application standardization, application usages and real-time visibility of

our IT infrastructure and endpoints. Nexthink’s solution has allowed us to

strengthen internal security, identify problems quickly and support teams to

provide a faster response, lower-costs while improving end-user satisfaction.”

“Nexthink is a valuable asset in improving our IT Security,” said Jurageswaran

Shetty, IT Security Manager at Gulftainer. “We have enhanced our IT operations

and support, reducing the number of incidents whilst simultaneously

resolving problems faster. Nexthink’s solution has given us better control

over our IT infrastructure, so we can ensure our business performance and

security compliance remain at a high level.”

“Nexthink is a valuable asset

in improving our IT security

posture. We have enhanced

our IT operations and support,

reducing the number of incidents

and simultaneously resolving

problems faster.”

Jurageswaran Shetty

IT Security Manager, Gulftainer

Smarter IT through analytics www.nexthink.com

ABOUT ANZEMA

Anzema is a leading UAE based technology service provider delivering business

solutions and providing comprehensive IT solutions for enterprises across the

Middle East and North Africa.

Established in Dubai-UAE in 2009, Anzema offers a wide range of technical

business solutions that help modern-day establishments fulfill their needs of

professional e-services and business processes.

In a very moving and competitive business environment, especially when it

comes to the corporate Internet market and infrastructure security, Anzema

has been constantly successful in growing its reputation for innovation,

efficiency, commitment and most importantly, quality.