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Emergency Guidelines and Business Continuity Employee Guide March 2018

In case of an incident, call the BDC Emergency Line:

1-877-293-4593

www.bdc.ca/emergency

http://www.bdc.ca/emergency

PUBLIC Emergency Guidelines & Business Continuity Employee Guide | March 2018 | 2

Contents

Introduction ............................................................................................................................. 4

1. General Information ...................................................................................................... 5

1.1 Report an incident using BDC’s Emergency Line ............................................................................................................. 5

1.2 Protect yourself at work ..................................................................................................................................................... 5

1.3 Building evacuation procedure .......................................................................................................................................... 6

1.4 Assembly points in the event of an evacuation ................................................................................................................. 7

1.5 Activation of the BCP ........................................................................................................................................................ 8

2. Emergency Key Contacts ............................................................................................. 9

3. Types of Emergencies ................................................................................................ 10

1. Medical emergency / workplace accident ................................................................................................................ 10

2. Pandemic.................................................................................................................................................................. 10

3. Fire ........................................................................................................................................................................... 11

4. Critical infrastructure failure ...................................................................................................................................... 12

5. Flood or water damage ............................................................................................................................................ 13

6. Earthquake ............................................................................................................................................................... 13

7. Suspicious or toxic fumes, oil or gas leak, or release of toxic substances .............................................................. 14

8. Suspicious mail / packages ...................................................................................................................................... 14

9. Bomb threats ............................................................................................................................................................ 15

10. Threats of violence in the workplace ........................................................................................................................ 17

11. Active shooter (refer also to lockdown in next section) ............................................................................................ 18

12. Lockdown ................................................................................................................................................................. 18

13. Civil disturbances, riots, demonstrations .................................................................................................................. 19

14. Cybersecurity threats ............................................................................................................................................... 20

15. Motor vehicle Incidents ............................................................................................................................................. 20

16. Other emergencies ................................................................................................................................................... 21

4. Business Continuity Plan (BCP) ................................................................................ 22

4.1 Businss continuity plan objectives .................................................................................................................................. 22

4.2 If the BCP is activated ..................................................................................................................................................... 22


4.2.1 When incidents occur outside of regular work hours............................................................................................. 22

4.2.2 When incidents occur during regular work hours .................................................................................................. 23

5. Instructions – how to access solutions and applications ....................................... 24


Introduction

Every employee deserves to work in a safe and healthy environment. This guide describes the basic steps to follow in the

event of an incident that could impact your safety or health at work. It complements your local emergency response plan,

which has detailed procedures specific to your facility.

Stay informed and be prepared!

Take the time to familiarize yourself with this document and leave it somewhere accessible at home and at work.

It is also posted on the BDC Zone Emergency page: BDC Emergency Page.

ALWAYS report hazards, incidents or suspicious activities to your leader AND;

Use the BDC Emergency Line 1-877-293-4593 to report urgent incidents or suspicious activity that may put

employees at risk or that may interrupt operations.

Keep your BDC Emergency Line card with you at all times. We recommend you add the number to your cell

phone contacts (business and/or personal).

Business Continuity Plan (BCP)

Unanticipated major situations can arise that could negatively affect BDC’s reputation, employees, clients, activities,

facilities or equipment. For this reason, BDC also has a Business Continuity Plan (BCP) that outlines how these critical

situations will be managed. It describes the decision-making structure, the basis upon which decisions will be made, and

possible mitigation measures to be put in place to ensure that BDC can continue to operate.

Using BDC’s BCP as the foundation, each business unit and business centre has added their respective operational

specifications to create their own BCP. In the event the BCP is activated, you will be informed by your leader.

Note: The masculine gender is used for readability purposes; no discrimination is intended.

Is your contact information up to date? In the case of an emergency, it is important for BDC to be able to contact you outside of work hours. Please go into Direct Access and update your personal and emergency contact information.

http://bdcnet.bdc.ca/EN/corporate_information/health_safety/Pages/default.aspx

https://pshr.bdc.ca/psp/BDCHRDIR/EMPLOYEE/ERP/h/?tab=DEFAULT&languageCd=ENG


1. General Information

1.1 Report an incident using BDC’s Emergency Line

If an employee’s personal safety is at risk, please call 911 first.

Use the BDC Emergency Line to report urgent incidents or suspicious activity that may put employees at risk, or that may

interrupt operations.

1-877-293-4593

The emergency line service is offered by an outside service provider. When the number is dialed, you will be prompted as

follows:

Press 1: to report an incident.

Press 2: for information and updates.

The service provider will also send email and SMS (text) messages with alerts and updated information as required.

Reporting incidents through the BDC Emergency Line will ensure that incidents are handled quickly and effectively based

on BDC prepared scripted responses. Once reported, incidents are transmitted to BDC responders for handling.

In the event of an incident, updates are recorded on the Emergency Line and posted on our emergency website:


1.2 Protect yourself at work

Familiarize yourself with:

o The type of fire alarm system in your building.

o Emergency contact numbers (landlord / building security service).

o Floor wardens and members of the evacuation team.

o Location of emergency equipment (fire extinguishers, panic buttons, fire alarm / pull station, etc.).

o The location of your first aid kit.

o Know your evacuation assembly areas.

o Know your exit locations.

Always be prepared:



o Keep your basic personal belongings (e.g. transport pass, money and cards, house and car keys) with you. These

will help you get home safely in the event of an evacuation.

o Carry your building access card at all times; if evacuated, you will need it to re-enter the building.

o Keep your personal and emergency contact information up-to-date in Direct Access. We need to be able to reach

you to check on your safety (or call your emergency contact in the event you are injured), and communicate

information if a call cascade is initiated.

1.3 Building evacuation procedure

Alarm tones:

There is no single standard for fire alarms in commercial buildings.

That said, most large commercial buildings are equipped with a two-stage alarm system:

o 1st stage – Alert tone: 20 beats per minute, indicates to wait for further information.

o 2nd stage – Evacuation tone: 120 beats per minute, indicates that you should evacuate.

Smaller commercial buildings may only have a single stage alarm system. In that case, you must evacuate at the sound of

the alarm.

Evacuate as follows:

1. Follow the instructions you are given by the fire marshal / evacuation team and make your way to the assembly

area. Stay calm and do not panic. Do not use elevators.

2. If evacuated from the building:

a. Take your coat / purse / bag / and car keys with you if it is safe to do so.

b. Do not carry unnecessary or bulky items, such as shopping or gym bags, which could cause an obstruction.

c. Do not carry paper files that could create a dangerous situation if dropped during an evacuation.

d. Eliminate safety hazards such as carrying hot beverages, talking on the phone, texting or eating during an

evacuation.

3. If an evacuation announcement is made while you are on a different floor, do not go back to your desk.

4. Ensure that visitors evacuate with you.

5. Get the attention of people with a hearing impairment by touch or eye contact. Clearly state the problem using

gestures and pointing. Be prepared to write a brief statement if the person doesn’t seem to understand. Offer

visual instructions regarding the safest route for evacuation by pointing toward the nearest exit or evacuation

maps.

6. Let family and friends know that you are OK (if necessary).

7. If it is a major incident and there is media onsite, direct all press and media enquiries to the Media Relations

team.


8. Remain in the assembly area until advised to return to the office or asked to go home. If told to go home, please

call the Emergency Line for updates or check the emergency website.

Evacuation procedure for mobility-impaired people – advance planning is required!

A mobility-impaired person is anyone with a temporary or permanent disability that prevents them from evacuating a

facility on their own without endangering themselves or others.

The following are some examples of mobility-impaired persons:

o A person using a wheelchair, a cane, crutches, or a walker.

o A person with serious physical impairments (back, knees, elderly person).

o A person suffering from cardiac disease.

o A person in the late stages of pregnancy.

If you are temporarily or permanently mobility impaired, you must inform your leader and the floor warden of the

evacuation team of your presence to ensure your safety in case of an emergency and/or evacuation. They will ensure that

appropriate procedures for evacuation are included in the local emergency plan.

You must also plan to have two designated companions assist you during an emergency situation.

Evacuate as follows:

1. If you are on the ground floor and are able to evacuate, prepare to do so.

2. If you are not on the ground floor, wait at your workstation for your designated companion(s). If they are absent,

notify a member of the evacuation team.

3. If you are not at your workstation but still on the same floor as the alert, proceed to your workstation to meet with

your companion(s).

4. With the help of your companion(s), proceed to the designated emergency exit and report to the floor warden or

exit monitor.

5. Let all other occupants evacuate first, including the evacuation team.

6. Wait with your companions next to the emergency exit (and the red emergency telephone if there is one) and wait

for further instructions via the emergency communication system.

In the case of immediate danger (fire, gas leak, explosion, etc.), descend to the closest re-entry floor via the emergency

stairwell and report your new position to security using the red emergency telephone so that emergency crews can

evacuate you if required. Following an evacuation operation, report to your group at the designated outdoor assembly

point.

1.4 Assembly points in the event of an evacuation

For Place Ville Marie and 800 Réné-Levesque:


o The primary assembly location for Head Office is Mary Queen of the World Cathedral (regroup outside

in front of the cathedral).

o If it is unavailable, the secondary assembly location is Windsor Station on Avenue des Canadiens-de-

Montréal (next to the Bell Centre).

For 380 St-Antoine:

o The primary assembly location is Place Riopelle, across St. Antoine Street.

o The secondary assembly location is Basilique St-Patrick at St-Alexandre and René-Levesque.

For business centres with an assembly area:

o Wait for the instructions issued by the building manager and follow evacuation procedures.

o Head to the assembly area for your location.

For business centres that do NOT have an assembly area:

For employees located in business centres that do NOT require an assembly area due to the imited number of

employees:

o Refer to evacuation instructions from your landlord.

o Make your way home and remain contactable and on 'stand-by.'

1.5 Activation of the BCP

If you cannot return to the building and the BCP is activated after an evacuation:

Make your way home when instructed to do so.

The Business Continuity Director will notify members of the Business Continuity Management Team who will go

to the recovery site.

Employees with essential functions will report to the main recovery site, one of the secondary recovery sites, or

work from home. The work location (recovery site) for essential function employees is specified in the business

unit and business centre / area BCP’s.

On arrival at the recovery site / work location, employees with essential functions will carry out any immediate

actions specified in their Business Continuity Plan.

If the BCP is NOT activated after an evacuation:

If the BCP is not activated after the severity of an incident is assessed, all employees continue to work in

accordance with the instructions of their immediate leader.


If you cannot access the building when you arrive in the morning:

If the building is not accessible upon arrival at work in the morning, go to your assembly area immediately and

wait for instructions. If you are instructed to go back home, you must remain contactable and on 'stand-by'.

If the business centre does not have an assembly area and recovery site, make your way home when you receive

instructions to do so from your team’s business continuity coordinator. You should remain contactable and on

'stand-by.'

In either event, call the BDC Emergency Line for updates and monitor www.bdc.ca/emergency on a regular basis.

2. Emergency Key Contacts

Public Emergency Services

Emergency Services Name Emergency

Telephone

Business

Telephone

Fire Department

Medical Emergency Services

Police Department

Hospital

Electrician

Plumber

Landlord / Property Manager

Emergency Restoration

Note: This chart should be completed by the leader / manager of each business centre and posted in common

areas such as the employee kitchens.



3. Types of Emergencies

1. Medical emergency / workplace accident

Knowing what to do when faced with medical emergencies can decrease response time and potentially save lives. In the

event of a medical situation:

o Stabilize the injured person, move only if absolutely necessary.

o Call 911.

o Contact the building security service and first responders if available.

o Notify the injured person’s leader

o Dispatch someone to the building entrance where emergency services will arrive. This person will lead the

response team to the proper location.

o Stay with the injured person until emergency services arrive.

o If the injured person must be removed from the premises, have an employee accompany them

o If you have first aid training and feel comfortable doing so, perform first aid to the extent of your abilities. If the

person is conscious, obtain consent before you administer first aid.

o Report the incident to the BDC Emergency Line at 1-877-293-4593 at the earliest opportunity.

2. Pandemic

In the event of a flu or infectious disease pandemic:

o Wash your hands frequently, scrubbing with warm water for at least 30 seconds.

o Cover your nose and mouth when coughing or sneezing by using your inner elbow or a tissue. Do not use your

hands.

o Always dispose of your tissues in a proper waste bin.

o Wash your hands after coughing, sneezing or disposing of a tissue.

o Avoid touching your eyes, nose or mouth.

o Keep surfaces clean and disinfected.

o Try to limit your activities in public areas. Use teleconferences or videoconferences if possible.

o Advise your leader if you are exhibiting symptoms.



3. Fire

Fires can lead to serious injuries and/or total asphyxiation in a short period of time. Be prepared. Familiarize yourself with

fire extinguisher locations, fire alarm pull station locations and designated emergency exits near your work station.

If you hear the fire alarm:

o Refer to the Building Evacuation section for detailed procedures.

If you discover a fire or smoke:

o Warn people nearby.

o Leave the area of danger.

o Close all doors behind you to confine the fire and smoke.

o Activate any available fire alarm pull station.

o Call 911.

o Promptly evacuate the area using the nearest emergency exit and head towards your designated assembly area.

o DO NOT use the elevators.

o Leaders and members of the Business Continuity Sub-Committees must account for all employees and visitors at

the assembly area.


If a person is on fire

o Have them drop to the floor, cover their face and roll on the floor to extinguish the flames.

If the fire is small enough to be controlled by fire extinguishers, follow these simple instructions to operate the

extinguisher:

o Remember PASS:

Pull out the safety pin from the handle.

Aim the nozzle at base of the fire.

Squeeze the handle.

Spray from side to side at the base of the fire.


Shelter-in-place

o If you cannot leave your office or have returned to it because of fire or heavy smoke, you may be required to

“shelter-in-place”.

o Move to the most protected room or area available, away from fire, smoke or the emergency condition. Preferably

an area easy to identify, such as a washroom.

o Close doors, do not lock.

o Call 911; give your location and the number of people.

o Rescue will be initiated. REMAIN CALM. Don’t panic.

o Keep low to the floor, when heat and toxic gases are present. If possible, seal the door with duct tape or place

articles of clothing (wet if possible) at the base of the door.

o Listen for instructions over the building’s internal speaker system.

You can attempt to put out a small fire if your safety is not threatened and if you are not alone. NEVER RISK

YOUR LIFE OR THE LIVES OF OTHERS.

4. Critical infrastructure failure

In the event of a critical infrastructure failure (power, telecommunications, network, heating, air conditioning, and

ventilation):

During office hours:

o Remain in place, or if you are in an unlit area, proceed cautiously to an area where there is emergency lighting.

o Notify your leader and try to determine the cause of the failure, and expected duration.

o Follow the instructions from the building security service (if available).

o Determine if business can be maintained in your present location. If not, this may require activation of the

Business Continuity Plan. Advise BDC management / business centre manager (or his/her alternate) and

escalate as required.

o Report the situation to the BDC Emergency Line at 1-877-293-4593.

Outside office hours:

In the event of a major incident, call the BDC Emergency Line (1-877-293-4593) and visit www.bdc.ca/emergency

frequently to obtain updates and further instructions. You will also be informed and kept up-to-date by your business

continuity team.



5. Flood or water damage

Broken water pipes, sewer back-up and extreme weather are examples of events that can cause water damage and

flooding.

In the event of flooding or water damage within the premises that could affect operations:

o Advise the landlord or building maintenance.

o Report the incident to the BDC Emergency Line at 1-877-293-4593. Exercise caution if there are electrical

appliances or outlets near the leak / water.

o Determine the source, and if possible implement controls and damage mitigation measures if it is safe to do so.

o Evacuate the premises immediately if advised to do so or if employees’ safety is threatened.

You can attempt to mitigate damages, protect electronics, paper files, etc. if your safety is not at risk. NEVER

RISK YOUR LIFE OR THE LIVES OF OTHERS.

6. Earthquake

Several BDC facilities are located in high seismic zones. Earthquakes are difficult to predict and happen with little or no

warning; action must therefore be taken at the first indication of the tremor.

During a major shock:

o Stay inside until the shaking stops.

o Stay away from windows, shelves and heavy objects which may fall.

o DROP under heavy furniture such as a table, desk or any solid furniture.

o COVER your head, face and torso to prevent being hit by falling objects.

o HOLD ON to the object until the shaking has finished.

o Expect the fire alarm and sprinklers (if any) to go off.

o DO NOT rush out of the building if you are inside.

o If fire occurs, operate the nearest fire alarm and evacuate.

o Head towards your designated assembly area.

o Expect aftershocks

If an evacuation is ordered:

o Watch out for falling and fallen glass, brick, electric wires or other hazardous objects.


o Once evacuated, proceed to your designated assembly area.

o DO NOT re-enter the building unless otherwise instructed by building security or local authorities.


7. Suspicious or toxic fumes, oil or gas leak, or release of

toxic substances

Some substances may pose a real threat to human health or the environment depending on their quantity, concentration,

or physical characteristics. Whether they are released inside or outside the building, it is important to follow directions

form the building security / first responders to minimize the risk of health problems or injuries.

If hazardous material is released outside your building:

o Call 911.

o Contact the building security service if any.

o Stay inside an office without windows, if possible. Close all windows and inside doors to create extra barriers.

o Seal cracks around the doorway, if possible.

o Do not leave the building until instructed to do so by first responders.

o If you are outside of the building, stay upwind from the source and move away.

o Report the incident to the BDC Emergency Line at 1-877-293-4593.

If hazardous material is released inside your building:

o Call 911.

o Contact the building security service if any and first responders if available.

o Isolate spill by closing doors or barricading if safe to do so.

o Leave the area immediately if spill or toxic fumes are not readily controlled or if potentially dangerous.

o Notify others in surrounding areas and your leader.


8. Suspicious mail / packages

If you have received or see any envelope or suspicious package such as a bag, briefcase or parcel that you suspect may

contain a suspicious object or a potentially hazardous substance:


o Under no circumstances should you move or touch it.

o Do not use a mobile device.

o Call 911.

o Contact the building security service if any.

o Ask everyone nearby to move away from the package and establish a security perimeter.

o If there is imminent danger, evacuate the area immediately.

o Upon their arrival, the first responders / authorities will determine the proper course of action.


Potentially hazardous substances

If you have opened a package or have come into contact with what you suspect may be a hazardous substance, avoid

touching anything else, especially your face. Wash your hands with soap and hot water immediately. Advise everyone to

stay clear of the area and call 911. Advise the first responders, they will provide instructions and assist you.

9. Bomb threats

Bomb threats can be received by email message, in the form of a chat, by telephone call or in person. All bomb threats

must be taken seriously and handled as though an explosive were in the building.

Bomb threat received by telephone:

o Remain calm. Listen carefully, be courteous and permit the caller to say as much as possible without interruption.

o Take note of the caller’s telephone number on the caller ID window if possible.

o Question the caller; try to obtain as much information as possible by asking the questions and identifying the

characteristics listed in the following table.

After the call:

o Advise the occupants of your office of the situation and instruct them to refrain from using any wireless

communication devices (which could potentially trigger a detonator).

o Call 911.

o Contact the building security service if any and provide the details given by the caller.

o Upon their arrival, the first responders / authorities will determine the proper course of action.

o If the authorities order an evacuation, look for any suspicious packages while you make your way out. Do not

touch or approach it. Notify the authorities with the description and location of the suspicious package.



Bomb threats received by email:

o Call 911.

o Contact the building security service if any and provide the details given by the caller.

o Upon their arrival, the first responders /authorities will determine the proper course of action.


TELEPHONE BOMB THREAT CHECKLIST

Listen carefully, be calm and courteous, allow the caller to say as much as possible without

interruption. If possible, ask the following questions:

Where is the bomb located? (e.g. building, floor, room, etc.)

What does it look like?

What will make it explode?

Where are you calling from?

Why did you place the bomb?

What is your name?

Identifying the caller: Gender, accent, approximate age (young, middle, older)? Is the voice familiar? If

so, who does it sound like?

CHARACTERISTICS

VOICE: SPEECH: LANGUAGE: MANNER: BACKGROUND:

Loud Fast Excellent Calm Factory / machines

Soft Slow Good Angry Street traffic

High pitched Distinct Fair Emotional Animals

Deep Distorted Poor Rational / Irrational Voices

Raspy Stutter Vulgar Coherent / Incoherent Music

Pleasant Nasal Laughing TV

Lisp Crying Static

Slurred Insulting


10. Threats of violence in the workplace

Threats may be indirect expressions of frustration or anger directed toward a person / office, or direct statements of intent

to harm. These situations are complex and individuals are not expected to assess whether the threat is serious and might

actually lead to harm. Take seriously any behaviours or words implying a threat and consult your leader and/or an HR

representative.

If you witness or experience violence at work:

o Stay calm and remove yourself from the situation if you can.

o Inform your leader or business centre manager or seek assistance from a co-worker immediately.

o If your physical security or well-being is threatened, call 911 or activate a nearby panic button. Once the

circumstances permit, report the situation to the BDC Emergency Line at 1-877-293-4593.

Dealing with an angry, violent or hostile individual:

o Remain calm, listen attentively and try to calm the person or diffuse the situation.

o Acknowledge the person’s feeling. Indicate that you understand that they are upset.

o Be respectful of their personal space and keep an arm’s length distance from them.

o Do not glare or stare, which may be perceived as a challenge.

o Do not make sudden movements that can be perceived as threatening.

o If the behaviour persists, end the conversation.

o Advise the person that you will leave the work area or ask him/her to do so.

o If the situation persists, inform your leader or seek assistance from a co-worker immediately.

Threats with a weapon:

o Stay calm, maintain eye contact.

o Stall for time, keep talking, but follow instructions from the person who has the weapon.

o Don’t risk harm to yourself or others. Never try to grab the weapon.

o Watch for a possible chance to escape to a safe area.

Post-incident:

If the threat is serious and could endanger someone else:

o Call 911.

o Immediately call security (if applicable) and inform them of the details of your 911 call.

o Advise your leader or business centre manager of the incident.



11. Active shooter (refer also to lockdown in next section)

Active shooter refers to a situation where an individual appears to be actively engaged in killing or attempting to kill

people. If you see a situation taking place, remain calm.

If you are in the vicinity of a panic button and are not putting yourself in danger, activate the panic button.

If you are not directly involved and are able to exit the building:

o Remain calm and exit the building immediately, if you can safely do so.

o Tell anyone you encounter to exit the building immediately.

o Call 911.

If you are unable to take cover or move away:

o Remain calm and act as naturally as possible.

o Do not attract attention to yourself.

o Follow the suspect’s instructions.

o Do not argue with the suspect(s), do not complain or make sudden, unexpected or hostile gestures.

o Remain alert and observant.

o If possible, try to keep a low position (lay on the floor) and stay away from doors and windows.

o Do not stare at the suspect(s) so as to avoid provocation.

Report the situation to the BDC Emergency Line at 1-877-293-4593 at the earliest opportunity.

12. Lockdown

Should an act of violence occur without warning, or if loud “pops” are heard and gunfire is suspected, you should:

o Try to identify the source and location of the threat so that you don’t put yourself in harm’s way while trying to flee.

o Flee the building if there is a safe exit route.

Shelter-in-place

If you must remain in the building:

o Take cover and remain silent.

o Seek refuge in a room, close and lock the door, and barricade the door if it can be done quickly.

o Do not hide in washrooms, stay out of hallways.


o Hide under a desk, or in the corner of a room away from doors and windows.

o Turn off all lights, if possible.

o Have all mobile devices on full silent, including no vibrate.

o Disregard the fire alarm unless you detect any signs of fire.

o Wait for instructions from police. They are the only ones who can order evacuation.

o Stay put until the all clear is given by the police.

If able to do so, call 911 first and alert the building security service if any.

Give the following information to 911

o Your name and phone number

o Your specific location (where you are sheltered)

o Where the incident is occurring

o Number of suspects and their description

o Description of weapons used

o Number of persons injured, etc. and their location

o Demands, context

Report the situation to the BDC Emergency Line at 1-877-293-4593 at the earliest opportunity.

13. Civil disturbances, riots, demonstrations

In the event of a civil disturbance such as a riot or demonstration that may threaten the safety of employees:

o Call 911 and the building security service immediately if any, and take the following actions:

o Avoid the area.

o Alert all people in the area of the disturbance.

o Lock all doors and windows.

o Close blinds to prevent flying glass.

o Move to an interior or windowless room, if possible.

o If an evacuation is necessary, follow directions from the building security service or first responders /

authorities.

Report the situation to the BDC Emergency Line at 1-877-293-4593.


14. Cybersecurity threats

There are various ways to gain access to information in cyberspace. Attackers can exploit vulnerabilities in software and

hardware. They can also attempt to exploit security vulnerabilities via a phone call by tricking people and asking to access

corrupted websites or by opening infected e-mails (including the attachments). The limits and creativity of cyber criminals

are pushed every day and we must all remain vigilant.

The IT Service Desk is the main point of contact in case of cybersecurity-related incidents.

Call the IT Service Desk at 514-283-4225 if you:

o Receive a suspicious e-mail / attachment / web link.

o Believe your computer has been infected with a virus or malware.

o Are the victim of identity theft or fraud.

o Have your computer or mobile device stolen or lost.

o Think your password has been compromised.

15. Motor vehicle Incidents

If you’re involved in a motor vehicle incident while driving for BDC business:

o Call 911 (if required).

o Provide assistance to injured person’s if it’s safe to do so.

o Remain in a safe location.

o Contact your leader (if unable to reach your leader, contact the BDC Emergency Line at 1-877-293-4593).

At the scene of an accident, employees should complete an accident report or exchange information without discussing

responsibility. In the event of injuries, major damage or theft of a vehicle, the police must be called to complete a report.

Obtain names and details of witnesses, if possible.


16. Other emergencies

In the event of a transit strike / major disruption of service / severe weather or any other emergency situation:

If a transit strike, serious disruption of service or severe weather event results in an inability to get to and from work:

o Inform your leader.

o If possible, find an alternate means of transportation.

o Call the BDC Emergency Line at 1-877-293-4593 and visit www.bdc.ca/emergency frequently to obtain updates

and further instructions.

In the event of any other emergency situation that may put employees at risk or potentially interrupt operations:

o Call the BDC Emergency Line at 1-877-293-4593.



4. Business Continuity Plan

(BCP)

Depending on the severity, scope and duration of an incident, the BCP may be activated by the EVP and Chief Risk

Officer in his role as Business Continuity Director.

He will coordinate business continuity operations with the help of a Business Continuity Management Team (BCMT),

which consists of members of the Senior Management Committee and other roles deemed necessary.

For incidents that occur in the field, Regional Business Continuity Directors have been identified who can activate the

business unit or business centre / area BCP in a low-risk situation. Each business unit and business centre / area has

identified the members of its respective Business Continuity Subcommittee, who play a similar role to those individuals

on the corporate BCMT.

Both the BCMT and the Business Continuity Subcommittees have Coordinators who coordinate Business Continuity

Team resources and liase with other Coordinators.

If the BCP is activated, either at a national or local level, certain policies, procedures or forms could be modified. Consult

your immediate leader to find out which ones.

4.1 Businss continuity plan objectives

The objectives of the BCP (whether corporate, business unit, business centre or area) are to:

1. Protect employees

2. Maintain essential activities and re-establish normal operations as quickly as possible

3. Maintain client confidence

4. Safeguard facilities and equipment

5. Uphold BDC’s reputation

4.2 If the BCP is activated

4.2.1 When incidents occur outside of regular work hours

For incidents occurring outside of regular work hours, call the BDC Emergency Line or visit the emergency website for

general information and official employee updates. Email and SMS messages will also be sent out by BDC’s Emergency

Line service provider as required.

1 877 293-4593


http://www.bdc.ca/urgence


For specific information and instructions, wait until you are contacted by one of your team’s business continuity

coordinators. Part of their role is to account for staff, communicate key messages and tell employees what to do during an

incident.

4.2.2 When incidents occur during regular work hours

If required, evacuate facilities and make your way to your assembly area following the process outlined in

Sections 1.3 -1.5.

If you are part of the Business Continuity Sub-Committee, report to your Business Continuity Sub-Committee Coordinator.


5. Instructions – how to access

solutions and applications

The following procedures are available in the BDC Zone and will prove useful in the event of the activation of the BCP.

1. Office 365

Access to your emails and team sites is available through Office 365, Microsoft’s suite of cloud-based services that

you can access anywhere from any device during a BCP event. The suite includes the web version of Office 2016

(Word, Excel, PowerPoint, OneNote and Outlook) as well as Yammer, our internal social media tool.

http://login.microsoftonline.com/

(Use BDC email address and password)

2. Communication tools

BDC’s communications tools represent a set of interconnected videoconference tools that allow you to collaborate

face-to-face with colleagues and clients. This includes:

o Videophone (in recovery sites)

o Softphone (computer)

o Instant messaging (Jabber or BDC cell phones)

o Videoconference

o WebEx

Procedures for Office 365 and the communication tools are available in BDC Zone.

3. Virtual Desktop Infrastructure (VDI)

In the event of activation of the BCP, employees that require applications or solutions that are specific to their jobs

(other than what is available in Office 365) will need a Virtual Desktop Infrastructure (VDI) connection.

Instructions on how to access the VDI User Guide will be communicated by email.

IMPORTANT: The IT team reserves the right to restrict VPN access to certain employees in the event of a serious

issue forcing the activation of the BCP in order to ensure that certain key critical functions have the bandwidth

they need to perform their roles. This is due to the limited number of VDI connections available to enable VPN

access. If this occurs, you will receive information on what to do.

http://login.microsoftonline.com/

http://bdcnet.bdc.ca/EN/departments/information_technology/communication_1/Pages/default.aspx

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