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K.C. Wyatt, President/CEO of Commu- nity National Bank & Trust of Texas, Corsicana, an- nounced that Riley C. Peveto has joined the boards of directors for Community National Bank & Trust and Community Bank Holdings of Texas Inc. Peveto joins the boards with an extensive career in banking spanning over 46 years. Most recently, he served as the chairman/ CEO of Mineral Wells Bancshares Inc. which was acquired by Community Bank Holdings of Texas in 2013. Prior to that, he was the EVP and director of Texas United Bancshares. Before join- ing Texas United Bancshares, he was chairman/CEO of GNB Financial, N. A., Gainsville, for 23 years. Peveto currently is a director for Adfitech Inc. which is a quality control corporation that serves the mortgage industry. He was previously a direc- tor and chairman of the Independent Bankers Assopication of Texas and TIB-The Independent Bankersbank, Dallas. Community National Bank & Trust of Texas has assets of approximately of $525 million, 10 bank office loca- tions, and 150 employees Q Volume 150, No. 23 www.bankersdigest.com Colgate Banker Sims Inducted as Chairman, Okahoma Bankers Association Peveto Joins Boards, Corsicana, Texas Peveto Guy Sims CUSTOMER SERVICE: Is Your Bank Providing Excellent Service?, Part I Feature..............................................3 In This Issue... Published weekly on Mondays except fifth Mondays June 19, 2017 Guy Sims, chairman and president/ CEO of Shamrock Bank in Coalgate, was inducted as chair- man of the Oklahoma Bankers Association (OBA) at the OBA’s 120th Annual Conven- tion and Trade Show held May 23-24 in Nor- man. Sims has served with Shamrock Bank since 1996 and previously worked for banks in Wichita, KS, Oklahoma City, and Crescent. He is a 1984 graduate of Oklahoma State University. Frazier Henke, president/CEO of American Bank and Trust Co., Tulsa, was elected first vice chairman. He will move into the vice chairman’s seat (currently occupied by Sandy Werner, CEO of First National Bank and Trust, Elk City) next year and into the chair- man’s spot in 2019. The OBA member- ship elected bankers to six seats on the asso- ciation’s board of direc- tors. The new directors, who will serve three- year board terms, are: Rick Walker, Liberty National Bank, Law- ton; Amada Alvidrez, City Bank and Trust Co., Guymon; Mark Londa- gin, First National Bank, Grove; Jim Hamby, Vision Bank, Ada; George Drew, Kirkpatrick Bank, Edmond; and Paula Barrington, BOK Financial, Tulsa. For more news of the OBA conven- tio, see related stories on Page 5 Q Boyd Joins IBERIABANK as Executive Credit Officer for Texas Region Jerry Boyd has recently joined Lafay- tette, LA-based IBERIABANK as ex- ecutive credit officer for the Texas Region. He is based in Houston. Boyd is a veteran banker who joined IBERIABANK after 29 years of banking service at JP Morgan Chase Bank. He previously served as ex- ecutive director/credit risk officer for Chase in Houston. Boyd holds an ac- counting degree from Pittsburg State University. IBERIABANK operates banking of- fices in the Houston (seven) and Dal- las (three) markets. Peter M. Yuan serves as Texas state president, while Carmen A. Jordan and Daryl S. Kirkham serve as Houston and Dallas market presidents, respectively. IBERIABANK Corporation, the par- ent company of IBERIABANK, report- ed approximately $20 billion in total assets at yearend 2016. IBERIABANK Corporation ranks in the top 50 larg- est banking companies in the nation in terms of total assets Q Boyd

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Page 1: guided by principles · CRE LENDER. DALLAS. One of the fastest growing and top-performing banks in Texas is looking for a CRE lender in the Dallas market. Must have a current portfolio

K.C. Wyatt, President/CEO of Commu-nity National Bank & Trust of Texas,

Corsicana, an-nounced that Riley C. Peveto has joined the boards of directors for C o m m u n i t y National Bank & Trust and C o m m u n i t y Bank Holdings of Texas Inc. Peveto joins

the boards with an extensive career in banking spanning over 46 years. Most recently, he served as the chairman/CEO of Mineral Wells Bancshares Inc. which was acquired by Community Bank Holdings of Texas in 2013. Prior to that, he was the EVP and director of Texas United Bancshares. Before join-ing Texas United Bancshares, he was chairman/CEO of GNB Financial, N. A., Gainsville, for 23 years. Peveto currently is a director for Adfitech Inc. which is a quality control corporation that serves the mortgage industry. He was previously a direc-tor and chairman of the Independent Bankers Assopication of Texas and TIB-The Independent Bankersbank, Dallas. Community National Bank & Trust of Texas has assets of approximately of $525 million, 10 bank office loca-tions, and 150 employees Q

Volume 150, No. 23www.bankersdigest.com

Colgate Banker Sims Inducted as Chairman, Okahoma Bankers Association

Peveto Joins Boards, Corsicana, Texas

Peveto

Guy Sims

CUSTOMER SERVICE: Is Your Bank Providing Excellent Service?, Part IFeature..............................................3

In This Issue...

Published weekly on Mondays except fifth Mondays

June 19, 2017

Guy Sims, chairman and president/CEO of Shamrock Bank in Coalgate, was inducted as chair-man of the Oklahoma Bankers Association (OBA) at the OBA’s 120th Annual Conven-tion and Trade Show held May 23-24 in Nor-man. Sims has served with Shamrock Bank since 1996 and previously worked for banks in Wichita, KS, Oklahoma City, and Crescent. He is a 1984 graduate of Oklahoma State University. Frazier Henke, president/CEO of American Bank and Trust Co., Tulsa, was elected first vice chairman. He will move into the vice chairman’s seat (currently occupied by Sandy Werner,

CEO of First National Bank and Trust, Elk City) next year and into the chair-

man’s spot in 2019. The OBA member-ship elected bankers to six seats on the asso-ciation’s board of direc-tors. The new directors, who will serve three-year board terms, are: Rick Walker, Liberty National Bank, Law-ton; Amada Alvidrez, City Bank and Trust Co., Guymon; Mark Londa-gin, First National

Bank, Grove; Jim Hamby, Vision Bank, Ada; George Drew, Kirkpatrick Bank, Edmond; and Paula Barrington, BOK Financial, Tulsa. For more news of the OBA conven-tio, see related stories on Page 5 Q

Boyd Joins IBERIABANK as Executive Credit Officer for Texas RegionJerry Boyd has recently joined Lafay-tette, LA-based IBERIABANK as ex-

ecutive credit officer for the Texas Region. He is based in Houston. Boyd is a veteran banker who joined IBERIABANK after 29 years of banking service at JP Morgan Chase

Bank. He previously served as ex-ecutive director/credit risk officer for

Chase in Houston. Boyd holds an ac-counting degree from Pittsburg State University. IBERIABANK operates banking of-fices in the Houston (seven) and Dal-las (three) markets. Peter M. Yuan serves as Texas state president, while Carmen A. Jordan and Daryl S. Kirkham serve as Houston and Dallas market presidents, respectively. IBERIABANK Corporation, the par-ent company of IBERIABANK, report-ed approximately $20 billion in total assets at yearend 2016. IBERIABANK Corporation ranks in the top 50 larg-est banking companies in the nation in terms of total assets Q

Boyd

Page 2: guided by principles · CRE LENDER. DALLAS. One of the fastest growing and top-performing banks in Texas is looking for a CRE lender in the Dallas market. Must have a current portfolio

Page 2 BANKERS DIGEST June 19, 2017

CrossFirst Bank in Dallas has reported recent new hires to serve customers

at the new Dallas headquarters of-fice at McKinney & Olive in Uptown Dallas, 2021 McK-inney Ave., Ste. 800. With 28 years experience in commercial real estate banking,

Kent Howard joins as a partner and managing director, Dallas real estate banking. He joins CrossFirst after more than five years with U.S. Bank. His background includes service with Wells Fargo, Bank of America, and First City Bank in Houston. He holds an MBA degree in finance from the University of Houston and a bach-elor’s degree from Baylor University.

Gordon J. Dobner, CPA, has been named a partner in Houston for BKD

National Financial Services Group, according to Deb-bie S. Scanlon, CPA, partner, in Houston. He has more than 13 years of experi-ence providing au-dit and consulting services to financial

services companies, and assists clients with U.S. Securities and Exchange Com-mission and other regulatory filings. Dobner actively participates in the Texas Bankers Association, Indepen-dent Bankers Association of Texas, and Texas Mortgage Bankers Associa-tion. He is a graduate of Eastern Illi-nois University, Charleston, with a BS degree in accounting Q

P E O P L E TEXAS

Bankers Digest®

Established 1942A Weekly Bank News Magazine

(USPS 041180)Published weekly on Monday except fifth Mondays

at 9516 Bill Browne Lane, Dallas, Texas 75243Copyright 2017 Bankers Digest®

BONNIE JAMISON BLACKMAN, Publisher/EditorR. GILBERT BLACKMAN JR., Managing Editor

P. O. BOx 743006Dallas, Texas 75374-3006

Phone 214/221-4544Fax 214/221-4546

E-mail: [email protected]: www.bankersdigest.com

One year subscription rate:Print $39.00, Online $28.00; Both $52.00. Single copy $1.00

Opinions expressed by writers of bylined articles are not necessarily those of Bankers Digest. We make no representations or war-ranties for information, products, or services contained in any advertisement in this maga-zine or on our website. Editorial guidelines may be obtained upon request. Articles and photos may be submitted to above address.

Periodical postage paid at Dallas, TexasPOSTMASTER: Send address changes to Bankers Digest®, P.O. Box 743006, Dallas,

Texas 75374--3006

Dobner

In This Issue...CUSTOMER SERVICE: Is Your Bank Providing Excellent Service?, Part I Feature..............................................3

Newswatch................................6,7,8

Charter Activity..............................9

Classified.......................................10

Bankers Digest 75th Anniversary....12

Dobner Named Partner, BKD Bank Group, Houston

CrossFirst Bank, Dallas, Taps Howard Managing Director/Real Estate Banking; Etter, Kile, and Hanna

Howard

Jeff Etter joins as a commercial real estate banker with more than 25 years of lending experience. He is a graduate of Baylor University. Jamie Kile joins as a treasury ser-vices banker with more than 20 years of banking experience. Kile provides customized deposit and commercial payment solutions for business cli-ents. She previously served as a sales representative with Texas Capital Bank in Dallas. Brooke Hanna joins as a personal banker and director of first impres-sions. She has a background in mar-keting and public relations. She is a graduate of Kansas State University Q

Roberts Wash

Broadway Bank Names Roberts and Wash in Austin AreaSan Antonio-based Broadway Bank has recently named Brad Roberts

financial center leader at the Aus-tin Midtown and Congress Ave. lo-cations, 911 W. 38th St., Ste. 100, and 506 Congress Ave., Ste. 100, respectively. He has served with Broadway for six

years.

Glen Wash was named assistant vice president and financial center

manager in Drip-ping Springs at 320 E. US Hwy. 290. He pos-sesses 20 years of retail banking experience and has served with Broadway for three years, most recently as assis-

tant market manager Q

Page 3: guided by principles · CRE LENDER. DALLAS. One of the fastest growing and top-performing banks in Texas is looking for a CRE lender in the Dallas market. Must have a current portfolio

June 19, 2014 BANKERS DIGEST Page 3

back it up. This was brought to mind recently when my company went through a grueling and tedious five year process to achieve the Arkansas Governor’s Quality Award, modeled after the Malcolm Baldridge Awards for Quality. In that process I learned one very important thing: If you stake claim to something and say that it is true, PROVE IT. So if your bank touts the best customer service, the friend-liest tellers in town, the most respon-sive loan officers, the best online banking, etc., can you prove it? In most cases as bankers we don’t really know…we just think we know. If you don’t have processes in place to measure what you’re doing, it’s im-possible to know. Case in point: in a recent shoppers experience conduct-ed for a client, I went into each of their branches with the scenario of being interested in opening a checking ac-count. I said I was moving to town, and I also casually mentioned a $200 thousand dollar CD coming due at an-other bank in a month. What do you think happened?

Is your bank providing ex-cellent ser-vice? If you say it’s so, prove it! In 40+ years in banking, my experience has been that the term “ex-cellent cus-tomer service” is often times

a buzz phrase, used by marketing de-partments without much evidence to

The results were not what they wanted or expected. Although their employ-ees were very friendly, only a few (ap-proximately 10%) asked for my name. There was NO attempt to gather infor-mation so that they could follow up with me or ask me for my business. This is not unusual. What normally happens is that employees will tell me what they offer, (without really under-standing my needs) and when I say I want to think about it, they smile and say ‘thank you, here’s my card, call me if I can help you…” Given that this appears to be the norm, how many millions of dollars have walked into your lobby and back out the door? These are lost opportunities for the bank because management doesn’t know what’s really happening. This isn’t the case at your bank, you say? I say PROVE IT. You might be unpleas-antly surprised. So what are the steps for PROVING your bank provides excellent service? To begin the process you should:

F E AT U R E

Debi Barnes, PrincipalDDF Consulting

Little Rock, AR

CUSTOMER SERVICE

Is Your Bank Providing Excellent Service?

If You Say It’s So, Prove It!Part I

(continued on Page 8)

Debi Barnes

guided by principles

Page 4: guided by principles · CRE LENDER. DALLAS. One of the fastest growing and top-performing banks in Texas is looking for a CRE lender in the Dallas market. Must have a current portfolio

Page 4 BANKERS DIGEST June 19, 2017

Jeff Wyatt has joined Texas Bank and Trust Com-pany, Longview, as senior vice president and as-sistant chief in-formation officer in the technology division, accord-ing to Chairman Rogers Pope. Wyatt most

P E O P L E TEXAS

Wyatt Joins Texas B&T as Senior VP, Assistant CIO

Wyatt

C e n t e n n i a l BANK, Lubbock, President/CEO Gregg Appel an-nounced the re-cent hiring of Sallie Wilha Ro-driguez as vice president and di-rector of human resources. Rodri-

guez will office out of the bank’s cor-porate location in downtown Lubbock and manage all aspects of human re-sources. A native of San Angelo, Rodriguez earned a BBA degree in accounting from Texas State University. She be-gan her career as an accountant and gradually moved into a human re-sources role. She and her family have lived in Lubbock since 2015. Centennial BANK offers over 80 years of banking expertise to custom-ers across three regions of TX - the Hill Country, Lubbock and the Pan-handle/South Plains. The $729 million community bank operates 14 banking centers statewide, including Lubbock (3), Plainview (2), Tulia, Hart, Post and Slaton with Hill Country locations in Kerrville (2), Fredericksburg, Boerne, and New Braunfels Q

Rodriguez

Rodriguez Is VP/Dir of HR, Centennial BANK, Lubbock

recently served with Coastal States Bank as an IT systems consultant and previously served the bank as its CIO and information security officer from 2004 until moving to Dallas in 2012. He holds a BS degree in industrial and systems engineering from Georgia Tech and an MS degree in information security and assurance from Western Governors University. He is a Certi-fied Information Systems Security Professional (CISSP), a Certified Ethi-

SEP / 11–13 / 2017 PONTE VEDRA BEACH, FL

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cal Hacker, and a Certified Computer Hacking Forensic Investigator. Pope also announced Sheriann Peart has joined as administrative officer and operations manager in the Tyler Broadway location. She has served in banking for over 13 years, most recently as lobby manager for Prosperity Bank in Tyler Q

NEED A SUBSCRIPTION?

CHANGE ANADDRESS OR NAME?

Visit www.bankersdigest.comTelephone: 214/221-4544

Page 5: guided by principles · CRE LENDER. DALLAS. One of the fastest growing and top-performing banks in Texas is looking for a CRE lender in the Dallas market. Must have a current portfolio

June 19, 2014 BANKERS DIGEST Page 5

Tiffany Hatcher has recently joined CrossFirst Bank as director, Tulsa pri-vate banking, re-ported Billy Shaf-fer, Tulsa market president. In her new pos-tion, Hatcher will lead the private banking team as they provide ser-vice to CrossFirst Bank clients at the bank’s Tulsa location at 7120 S. Lewis. Hatcher has 24 years of banking experience. She most recently served as a private banker at Arvest Bank in Tulsa. CrossFirst Bank, with $2.2 billion in assets, is based in Wichita, KS Q

P E O P L E

Eduardo Aleman has been promoted to branch manager of First Fidelity Bank in Oklahoma City at the Nichols Hills location at 1144 NW 63rd. Aleman had served as assistant branch manager for the Nichols Hills office since he joined First Fidelity in early 2016. He previously served more than 10 years at Chase Bank as a per-sonal banker and assistant branch manager Q

Nine longtime bankers were inducted into the OBA’s 50-Year-Club at the Oklahoma Bankers Association (OBA) 120th Annual Convention and Trade Show held May 23-24 in Norman. These individuals have devoted 50 years or more of their lives to their banking careers. Inductees include:• Clyde Estes, First National Bank & Trust Co., Okmulgee;• Jack Harlan, First National Bank & Trust Co., Okmulgee;• Deanna Hogue, BancFirst, Okla-homa City;• Wanda Jett, BancFirst, Stratford;• Edward Keller, Commerce Bank, Tulsa;• Betty Kennemer, First National Bank, Wewoka;• G.W. Lowry Jr., Oklahoma Bank & Trust Co., Clinton;• Perry Nemecek, McClain Bank, Purcell; and• Yuvonne Watt, First National Bank of Vinita, Vinita Q

OKLAHOMA

Hatcher

Hatcher Joins CrossFirst as Director of Private Banking

OBA Honors Nine 50-Year Bankers at May Convention

First Fidelity Names Aleman Nichols Hills Brch Manager

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Four bankers were honored for their service as chairpersons of the com-mittees and boards that drive the OBA’s programs. The bankers were recognized at the Oklahoma Bankers Association (OBA) 120th Annual Con-vention and Trade Show held May 23-24 in Norman. These individuals have devoted considerable time and effort to ensure a quality trade association. Honored were:• Larry DeWitt, Farmers Exchange Bank, Cherokee – Agriculture Com-mittee;• Larry Briggs, First National Bank, Shawnee – PAC Committee;• Guy Sims, Shamrock Bank, Coal-gate – Government Relations Council; and• Beth Parrett, The Bankers Bank, Oklahoma City — Women In Banking Committee Q

OBA Honors Four for Chair Service at May Convention

Rising Star or New Hire at Your Bank?

Send Us Your Bank News No Charge to Report!

[email protected]

Page 6: guided by principles · CRE LENDER. DALLAS. One of the fastest growing and top-performing banks in Texas is looking for a CRE lender in the Dallas market. Must have a current portfolio

Page 6 BANKERS DIGEST June 19, 2017

P E O P L E

Ken Hedberg has been promoted to VP and relationship manager at HomeStreet Bank in Phoenix. He joined the bank in 2015 at its home office in Seattle, WA, and earlier, served with US Bank. He has an MBA degree from DeVry University and a BS degree from the University of Oregon Q

Larry Fredette has been hired as vice president of treasury management at

Enterprise Bank & Trust in Phoenix. He most recently served as com-mercial payments executive with Central Bancom-pany in Columbia, MO, and earlier, in treasury man-agement with US

Bank and as a business development officer with Midwest Bankers Bank. He is a graduate of the Missouri School of Banking Q

ARKANSAS

NEW MEXICO

LOUISIANA ARIZONAGabriele Joins Grand Savings as AVP/LO in Rogers

JD Bank Welcomes James as Mortgage LO in Lake Charles

HomeStreet Bank, Phoenix, Names Hedberg VP/Rel Mgr

Fredette Joins Enterprise B&T, Phoenix, as Vice Pres

Western Heritage Bank, Las Cruces, Names Directors

Fredette

Hedberg

JD Bank, Jennings, welcomes Lara James as mortgage loan originator in the Morgan Field Branch Office (4989 E. McNeese St.) in Lake Charles. James will develop and maintain relationships with realtors, builders ,and area developers, and also pro-vide individualized service to custom-ers applying for mortgage loans. Her background includes servicing the financing for conventional, FHA, VA, USDA, and Rural Development loans, as well as helping first-time homebuy-ers. Prior to joining JD Bank, James served as a mortgage loan officer with over 10 years of experience in South-west Louisiana. She has lived in the Lake Charles area for over two decades and attended McNeese State. She is active in the community as a mem-ber of Kiwanis of Contraband and as a former member of the Junior League of Lake Charles. James has also been involved in a variety of projects help-ing the community as an affiliate of the Southwest Louisiana Association of Realtors. Founded in 1947 and celebrat-ing 70 years, JD Bank offers personal and business banking services across Southwest LA and Acadiana Q

Jared Gabriele has been hired as an assistant vice president and loan offi-cer at Grand Savings Bank for the Rog-ers market. He previously served as a mortgage closer at Arvest Bank Q

Home BancShares Inc Stock Added to S&P MidCap 400

ARKANSAS

N E W S W A T C H

Home BancShares Inc., parent com-pany of Centennial Bank, both of Conway, announced recently that its common stock was added to the S&P MidCap 400 and removed from the S&P SmallCap 600 before the market opened on June 2. The S&P MidCap 400 provides investors with a benchmark for mid-sized companies. Index constituents are classified according to the Glob-al Industry Classification Standard. Home BancShares common stock was added to the S&P MidCap 400 GICS Regional Banks Sub-Industry index. Home BancShares Inc. common stock trades under the ticker symbol HOMD Q

Western Heritage Bank, Las Cruces, has announced that it has expanded its board of directors, said Jim Volk, chairman. New members of the board, joining current directors Volk, West-ern Heritage President/CEO Greg Cory, Stormy Adams, Dr. Joe Aday, and Jim Hill, are Scott Bannister, Dr. Bishnu Rauth, Ralph Richards, Dr. Paul Saiz, and Dr. Mario Samaniego. Bannister is a local entrepreneur and managing partner and director of Amistad Family Services. Rauth is an oncologist and hema-(continued on Page 7)

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Page 7: guided by principles · CRE LENDER. DALLAS. One of the fastest growing and top-performing banks in Texas is looking for a CRE lender in the Dallas market. Must have a current portfolio

June 19, 2014 BANKERS DIGEST Page 7

N E W S W A T C H TEXAS

Vista Bancshares Inc., the holding company for Vista Bank, Ralls, an-nounced that it completed its acqui-sition of The Hamlin Financial Cor-poration and its subsidiary, Hamlin National Bank, on June 2. After the transaction, Vista Banc-shares Inc. reported total assets of ap-proximately $515 million. Vista Bank now operates 16 loca-tions all across TX, including loan production offices in Dallas and Fort Worth. Vista Bank gained two full-ser-vice locations in Hamlin and Rule by acquiring Hamlin National Bank. Formed in 1912 and operating as a true community bank, Vista Bank of-fers a variety of traditional loan and deposit products to its customers, which consist primarily of small and medium sized businesses and con-sumers. The company’s website is www.vista-bank.com Q

Texas Banking Commissioner Charles G. Cooper announced that First Com-munity Bank, N. A., headquartered in San Benito, completed its conversion to a Texas state-chartered bank. Effec-tive June 2, the bank will operate under the name of First Community Bank. First Community Bank is a subsid-iary of First San Benito Bancshares Corporation and reports $364 million in assets. The bank opened its doors for business in October 1979 as a com-munity- oriented bank under the name of First National Bank of San Benito. The bank has nine locations in the Rio Grande Valley: Brownsville, Harlingen, Los Fresnos, San Benito, South Padre Island, McAllen, and Raymondville. “First Community Bank is impor-tant to the economic vitality of the Rio Grande Valley market it serves. We are pleased to welcome First Community Bank to the state system. We look for-ward to working with the bank and its staff,” said Cooper. First Community Bank is lead by Leonard Simmons, chairman of the board of directors, and C. Michael Scott, president/CEO Q

First Community San Benito Newest State Bank Charter

Vista Bancshares Inc Closes Hamlin Financial Acquisition

NEW MEXICO

tologist, serving patients of Southern New Mexico for over forty years. Richards is vice president and gen-eral counsel of Jobe Materials, L.P., and has served as in-house general counsel for the Jobe family’s compa-nies since 1998. Saiz is president of Las Cruces Or-thopedic Associates. Samaniego, D.D.S., has been presi-dent/CEO of Las Cruces Dental Asso-ciates and Alamogordo Dental Group since 1985. Adams has 30 years of experience in the agricultural industry and is president/CEO of Shiloh Produce Inc. Aday, D.D.S., has served with B. Joe Aday Orthodontics in Las Cruces since 1979. Hill is president of Hill Farms and a Mesilla Valley farmer since 1967 Q

WESTERN (continued from Page 6)

LOUISIANALouisiana Community to Consolidate Subsidiary BanksLouisiana Community Bancorp (LCB), Houma, announced plans to consoli-date its five subsidiary banks into one bank in the first quarter of 2018. The existing charters of the LA-based banks: City Savings Bank, De-Ridder; Coastal Commerce Bank, Houma; Kaplan State Bank, Kaplan; Teche Bank and Trust, St. Martinville; and Tri-Parish Bank, Eunice, will com-bine into one charter with a new bank name. LCB plans to announce the bank name and introduce a new com-pany brand throughout its market ar-eas in early 2018. “This transition does not involve any change of ownership, but merely combines our five banks into one,” said Mark Folse, CEO of Louisiana Community Bancorp. Once combined the bank will be one of the 10 largest banks in the state with assets over $1.2 billion and 25 locations serving 11 parishes Q

Page 8: guided by principles · CRE LENDER. DALLAS. One of the fastest growing and top-performing banks in Texas is looking for a CRE lender in the Dallas market. Must have a current portfolio

Page 8 BANKERS DIGEST June 19, 2017

1. Establish a service baseline with with a little research to find out what is really happening in your branches, on the phone, through your online bank-ing services and social media with your customers. I personally like shoppers’ research for phone and in person as-sessments. Although considered to be subjective, a good shopper can provide you with tangible and objec-tive information about what is, and is not happening. With this understand-ing, you will be able to identify your strengths and weaknesses and ad-dress them through employee train-ing, or make adjustments to proce-dures that are not customer friendly. Online research can be as simple as having someone open an online ac-count and monitor the process and response times, as well as evaluat-ing the tone and content of messag-

ing and the ease of using the service. Similarly, social media policies, and comments and responses should be regularly monitored and evaluated.

2. Know what your competition is do-ing and how you stack up. As much as most bankers would like to think they are better than the competition, in many cases they are all about the same when it comes to providing service. Shopping your competition provides useful information. Are they providing about the same level of ser-vice that you are? Or are they better? Worse? Competitive information will help you to think about what you can do to improve and exceed the norm of service that you and your competitors currently offer. This will assist you in the effort to exceed the expectations of customers and prospective customers.

3. Define standards of behavior you want from your employees and make sure employees understand your ex-pectations. If you don’t have written standards that are clearly and con-sistently communicated, trained on, and monitored, you are leaving it up to your employees to decide how they provide service, which is NOT a good idea. Written standards should clearly define behaviors that you expect from your employees AND that can be eas-ily monitored. For example, “answer the phone by the 3rd ring” and “identi-fy yourself to the caller” are things that can be monitored. “Ask for the name” or “use the customer’s name during the conversation” can be monitored. “Provide friendly customer service” is vague and open to interpretation, and difficult to evaluate. In Part 2 of this article for next week, I will outline the final four steps your bank can take to ensure excellent service and prove it! Be sure to stay tuned. Q About the author: Debi Barnes is a Prin-cipal with DD&F Consulting Group and veteran bank marketer with over 40 years of experience in marketing to community banks. To contact her call 501-374-2600 or email [email protected]. DD&F Consulting Group (www.ddfconsulting.com) is a full service consulting service for commu-nity banks.

F E A T U R E CUSTOMER SERVICE (continued from Page 3)

N E W S W A T C HLOUISIANA

IBERIABANK’s Sabadell United Acquisition OkayedIBERIABANK Corporation (the Com-pany), holding company for IBERIA-BANK (www.iberiabank.com), Lafayette, reported the receipt of regulatory ap-provals from the Board of Governors of the Federal Reserve System (Fed) and the Louisiana Office of Financial Institutions (OFI) for its previously an-nounced pending acquisition of Sab-adell United Bank, N. A. (“Sabadell United”), Miami, FL, a wholly-owned subsidiary of Banco de Sabadell, S.A. (“Banco Sabadell”). On February 28, 2017, the Company announced the signing of a definitive agreement to acquire Sabadell Unit-ed. At March 31, 2017, Sabadell United had total assets of $5.8 billion, gross loans of $4.2 billion, and total depos-its of $4.4 billion. On May 31, 2017, the Company re-ceived the regulatory approvals to acquire Sabadell United. Upon expi-ration of the required waiting period and satisfaction of all closing condi-tions, The Company anticipates it will close the Sabadell United acquisition by the end of the third quarter of 2017. Under terms of the purchase agree-ment, the Company will provide to Banco Sabadell at closing $803 mil-lion in cash consideration plus 2.61 million shares of the the Company’s common stock. To finance the cash

consideration, The Company will use $764 million in net proceeds associ-ated with the issuance and sale of its common stock in transactions that were completed on December 7, 2016, and March 7, 2017, with the remainder using cash on hand. Branch and operating system con-versions are scheduled to be complet-ed in the middle of October 2017. After the completion of the Sab-adell United acquistion, the Company projects proforma assets of approxi-mately $27 billion Q

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June 19, 2014 BANKERS DIGEST Page 9

ArkansasBRANCHES The ARKANSAS STATE BANK DE-PARTMENT has approved an applica-tion by First Community Bank, Batesville, for a branch at 11 Prospect Ct., Cabot. The ARSBD has approved an ap-plication by Arvest Bank, Fayetteville, for a branch relocation: from 405 N. Walton Blvd. to 602 N. Walton Blvd., Bentonville.HOME OFFICE RELOCATION The ARSBD has approved an ap-plication by Bank of the Ozarks, Little Rock, for a home office relocation: from 17901 Chenal Pkwy. to the NWC of Cantrell Rd. (Hwy. 10) and Chenon-ceau Blvd., Little Rock.MERGERS AND ACQUISTIONS The ARSBD has approved an ap-plication by Southern Bancorp Bank, Arkadelphia, to merge with target: Farmers Bank, Hamburg. The ARSBD has filed an applica-tion by Centennial Bank, Conway, to merge with target: Stonegate Bank, Pompano Beach, FL.TexasCHARTERS The TEXAS DEPARTMENT OF BANKING has reported First Commu-nity Bank, N. A., San Benito, has con-verted to a state charter effective June 2 under the name First Community Bank. The TXDB announced an applica-tion by TIB The Independent Bankers-Bank, Farmers Branch, to convert to a national charter under the name TIB The Independent BankersBank, N. A., was effective May 31.MERGERS AND ACQUISITIONS The FEDERAL RESERVE BOARD OF GOVERNORS has approved an application by Sun Capital Bancorp (formerly Sunflower Reincorporation Sub, Inc.), Salina, KS -- (1) to become a bank holding company by merging with Sunflower Financial Inc., Salina, and thereby indirectly acquiring Sun-flower Bank, National Association; (2) to acquire Strategic Growth Bank Incorporated, El Paso, and Strategic Growth Bancorp Incorporated, and thereby indirectly acquire Capital

Bank, SSB, and First National Bank of Santa Fe, Albuquerque, NM; and (3) election to become a financial hold-ing company Q

President Donald Trump will nomi-mate Joseph Otting as Comptroller

of the Currency, the White House said on June 5, ac-cording to The Wall Street Journal. The nomination must be confimed by the US Senate. Otting, if con-firmed, would replace Keith

Noreika, the acting comptroller, who has been on the job since May. According to the WSJ article, not much is known about Otting’s regula-tory views. His recent banking experi-ence was serving as CEO from 2010-2015 of One West Bank, now part of CIT Bank, N. A., where he worked with then One West Chairman Steven Mnuchin, now US Secretary of Trea-sury. Before this position, he served as vice chairman of $445 billion-asset U. S. Bancorp Inc., the Minneapolis, MN-headquartered parent of U. S. Bank, N. A. Q

R E G U L A T O R S

C h a r t e r

a c t i v i t yTrump to Nominate Otting Comptroller of the Currency

OCC Names Thorton and Baker to Supervisory Posts

P E O P L E

The Office of the Comptroller of the Currency has announced two new deputy comptrollers in community bank and midsize supervision. Troy Thorton was selected to be deputy comptroller for the agency’s Southern district based in Dallas. He succeeds Gilbert D. Baker who re-tired in November 2016 after a 31-year career with the agency beginning as a field examiner in the Lubbock office. Thorton’s appointment was effective in June. Thorton will oversee the supervi-sion of more than 390 national banks, federal savings associations, trust companies, and 28 technology service providers over nine states from TX to FL. He will oversee the 21 field and satellite offices in the Southern dis-trict. Scott Schainost was selected deputy comptroller for midsize bank (from $5 billion to $60 billion in as-sets) supervision as well a number of nationally chartered institutions. He has held a variety of positions at the agency during his 33-year career which began as an assistant examiner in Kansas City. His appointment was effective in May Q

Otting

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Page 10 BANKERS DIGEST June 19, 2017

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FOR SALE OR LEASE: Almost new CENTRAL TEXAS BANK BUILDING in great condition at 11840 North IH-35, Jarrell, TX. In the heart of the IH-35 corridor explosive growth area near Georgetown, Temple, and Fort Hood. For information, please visit: www.elliottpropertiesinc.com or contact us at 512-452-2553 or [email protected].

POSITIONS AVAILABLE

CRE LENDER. DALLAS. One of the fastest growing and top-performing banks in Texas is looking for a CRE lender in the Dallas market. Must have a current portfolio and con-tacts in the DFW market. Average deal sizes are typically $5-15 mm. [email protected], 214-515-7606.

COMMERCIAL LENDERS, DALLAS, needed for Regional Bank expand-ing into the DFW market. 5+ years experience and current C&I, CRE,

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June 19, 2014 BANKERS DIGEST Page 11

C L A S S I F I E D SBA Production. Base Salary DOE plus Generous Bonus Structure. Send resume to Anthony Potenti, [email protected] or call 214-515-7609.

CEO $1B BANK: Rare opportunity due to retirement. Must have track record of stability, strong commu-nity involvement, and increasing re-sponsibility from commercial lender through lending management. Lo-cation may not initially be disclosed. Mark Mitchell, Lone Star Search. 972-335-9009.

BANKING OFFICER POSITIONS: LONE STAR SEARCH is a Texas Re-tained Search Firm specializing in finding strong fit for banks and bank-ers. Please see lonestarsearch.net for current opportunities. Mark Mitchell, Lone Star Search. 972-335-9009.

$230 million dollar independent lo-cally-owned West Texas community bank seeks a GENERAL LENDER to join our management team. The right individual will be involved in the community, have 3-5 years banking experience, and be a team player that would be a part of our executive team, board secretary, and investment committee member. Please respond to [email protected], Subject Line Box M-3.

CREDIT ANALYST POSITION for First National Bank, Spearman, TX. A college degree and banking expe-rience are preferable. This position requires strong organizational and analytical skills. Send resume to [email protected].

Herring Bank is looking for an expe-rienced SVP, HEAD OF TRUST in our Amarillo, TX, office. The position of SVP, Head of Trust is responsible for the overall strategies, execu-tion and operations of the Personal Trust Department. For more infor-mation or to apply: https://recruit-ing.ultipro.com/HER1008HBANK/JobBoard/f92d1247-5156-4a04-20ef-270a33668b9b/OpportunityDetail?opportunityId=afde4c0d-3e37-4b44-8db3-9a08311f4fec

COMMERCIAL AND AG LENDER with First National Bank, Dumas, TX. College degree and bank-ing experience required. Respon-

sibilities would include business development. Position requires strong underwriting , business de-velopment, and organizational skills. Send resume to [email protected].

COLLATERAL FIELD EXAMINER Wanted in DFW area – full or part time. Good accounting skills and C&I banking background preferred. Will train. Some limited overnight travel required. Email resume to [email protected].

SR LOAN OFFICER, KINGWOOD & SUGARLAND (HOUSTON). Sea-soned lender with strong relation-ships and experience in residential mortgage & commercial real estate. Join a 100-year-old community bank that’s here to stay, looking to ex-pand presence in the Greater Hous-ton area through loan production offices in Kingwood and Sugarland. If you’re ready to get out of the of-fice and back to what you do best – producing – give us a call. Competi-tive salary with compensation and bonus based on experience and vol-ume. Contact Van Swift at SouthStar Bank, [email protected].

COMMERCIAL LENDER for $2.4B financial institution in El Paso area. Minimum of 2 years of commercial lending experience. Strong un-derwriting and cash flow analysis skills desired. Formal credit train-ing preferred. Competitive benefits and salary. Submit resume to [email protected].

Midland/Odessa Bank seeks a COM-MERCIAL LOAN OFFICER. 5+ years of experience. Examiner or strong credit background required. Send responses to [email protected], Subject Line Box J-1.

Pinnacle Bank is hiring a LOAN OF-FICER. Position manages a portfolio of loan and depository accounts, prospects new customers, and cross sells banking services. Prefer col-lege degree. Previous real estate and commercial lending experi-ence preferred. Apply on line at www.pinnbanktx.com and click on the career link.

$400 million dollar Tarrant County community bank seeks an experi-enced COMMERCIAL LENDER with

strong relationships. Email confi-dential resume and salary require-ments to [email protected].

COMMERCIAL CREDIT ANALYST for $2.4B financial institution in El Paso area. Bachelor’s degree in Account-ing/ Finance preferred. Minimum of 6 months of commercial analysis ex-perience. Strong underwriting and cash flow analysis skills desired. Competitive benefits and salary. Submit resume to [email protected].

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For information on all of our services, please contact:

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Page 12 BANKERS DIGEST June 19, 2017

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Bankers Digest Celebrates 75th Anniversary Reporting News of Banks and Bankers in the Southwest RegionBankers Digest magazine made its debut 75 years ago on June 15, 1942, report-ing news of bankers and banks in the Southwest from its editorial offices in downtown Dallas, TX. The publication was founded by J.W. Pinson and continued by his son and daughter-in-law, Robert M. (Bob) and Rosemary Pinson, until their retirement in 1988 when the cur-rent owners, Bonnie Jamison Black-

man (who had served as editor for 12 years) and R. Gilbert (Gib) Blackman Jr., took the reins. J. W. Pinson’s original mission statement said he planned to pro-vide “comprehensive coverage of bank news, especially of news likely to be of particular interest here in Texas and the Southwest” and that goal has proven to be a worthy vision for Bank-ers Digest for the past 75 years.

The banking business has certainly changed over time, but the kind of individuals who serve the banking industry are still the pillars of their communities. The banking industry attracts smart, caring people who give far more than financial transactions to their customers. For that reason, the heart of this publication is still pri-marily to provide news of people in banking in the Southwest region. Today, Bankers Digest magazine is available in digital as well as print format. The website, www.bankersdigest.com, offers still more information, in-cluding a digital archive of previous issues. It is Bankers Digest’s great privilege to serve as a source of information for bankers and banks in the Southwest. As J.W. and Bob Pinson did, we wel-come suggestions and contributions in our effort to report news of interest to our readers Q

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