guide to professional success by ravi kumudesh
TRANSCRIPT
Guide to Professional Success
Ravi Kumudesh
SLSMLS| CMLS | 02 December 2017
Get, Set, Go
Management for AHS internship – NIHS, Kaluthara
What can be expected from a Lecture or Presentation?
Three Main Purposes
1. Inform
2. Influence
3. Instruct
Where do we Start today?
Let’s start with your goal and objectives
• Designation at MoH
• Migration
• Financial Stability
• Reputation as a HP
• Respect from society
• Etc …
The only way that we have to achieve all above …?
Professionalism
Professionalism
• What is your idea of
professionalism?
• Close your eyes and think for a
minute. What does come to
your mind when you hear the
word professional?
Professional?
You have to perform at a consistently
higher level than others. That's the
mark of a true professional.”
What do we need to be Professional?
• Skills and Knowledge
• Attitudes & Behavior
• Physical Appearance
• Experience
• Image & Body Language
• Communication
• Self respect
• Time management
Professional Behaviors • Initiative:
– Do you take responsibility for your actions or do you blame others? A problem solving approach is a valuable asset
• Energy Level:
– Can’t function without your coffee? Demonstrate a desire and a capacity to move things ahead
• Positive Attitude:
– How well do you get along with others? This may be a key factor in determining your contribution to the team
Professional Behaviors
• Show up at work everyday, and on time
• Ability to Communicate (verbal and written)
• Skill at grasping ideas
• Good Interpersonal Skills: team player?
• Flexibility: Are you afraid of change?
Behavior
• Greetings
• Names
• Hand-shake
• Smiles
• Courtesy
Your Image and Self-Perception
3 sides to your self image
• As you see yourself
• As others see you
• As you truly are
What NOT to Wear
• If you want to be perceived as
a professional, you need to dress
Accordingly. Enough said.
Self respect
Work reflects your inner character
• Strive for Excellence
• Don’t view it as a job
• Be responsible
• No Gossips
Attitude
• Emit your competence and confidence.
• Keep your personal business personal.
• Be always positive, focused, and energetic.
• Avoid engaging in or repeating gossip.
• Maintains the highest levels of honesty and integrity.
• Do not compromises professionalism by engaging in risky behaviors outside of the work place.
• A professional is a role-model
Professional Status is Not an Inherent Right
IT IS GRANTED BY SOCIETY
It Must Be Constantly Earned by
Meeting the Obligations Expected of a Professional
IF MEDICINE FAILS TO MEET ITS
OBLIGATIONS
SOCIETY WILL CHANGE
ITS STATUS
IT CONFERS
• Prestige and Respect • Trust • Autonomy in Practice • Physician-Led Regulation • Financial Rewards
PROFESSIONAL STATUS IS IMPORTANT TO
“ Neither economic incentives, nor technology, nor administrative control has proved an effective surrogate for the commitment to integrity evoked in the ideal of professionalism ”
Sullivan, 1995
PROFESSIONALISM BENEFITS SOCIETY
• A questioning society
• A complex health care system
• Failure of the professions to meet their obligations
• Professional competition •
PROFESSIONALISM IS THREATENED
Expectations
Obligations
THE MEDICAL PROFESSION
SOCIETY
Individual
Physicians
Medical
Scientist
Patients
Public
Government
Politicians
Civil Servants
Managers
THE SOCIAL CONTRACT
1. Health Care System • State & Private Sector • Curative & Preventive • Line Ministry & Provincial
2. Regulatory Framework • MOH / NMRC / MSD / BMV
3. Licensing Bodies • CMCC / SLMC • PHSRC / SLAB / SLSI
4. Professional Bodies • SLSMLS / CMLS
5. Customers 4. Other Stakeholders
MEDIATORS OF THE SOCIAL CONTRACT
Society’s Expectations
• To fulfill the role of the healer
• Assured competence
• Timely access to care
• Respect for patient autonomy
• Unselfish service
• Morality, integrity, & honesty
• Accountability and transparency
• Team health care
• Source of objective advice
• Promotion of the public good
Our Expectations
• Trust • Autonomy • Reasonable lifestyle • Health care system -adequately funded & staffed - reasonable freedom • Role in public policy • Monopoly • Rewards - financial - non-financial • Respect • Status •
THE SOCIAL CONTRACT
• Mandate
• State sanctioned authority
• Major regulatory role
• Set and maintain standards
• Discipline
• Advise public
They Must • Demonstrate morality and virtue
• Assure competence
• Be open and transparent
• Be governed by an institutional code
LICENSING BODIES AND PROFESSIONAL ASSOCIATIONS
Self-Regulation
Obligations (Individual)
• Maintain competence
• Self regulation
• Support professional associations and regulatory bodies
• Ensure integrity
Obligations (Collective)
• Demonstrate morality and quality
• Assure competence
• Be open and transparent
• Be governed by an institutional code
Professional is judged through:
Qualities of our
Profession
• Our Image
• Our Communication
• Our Competence
• Our Demeanor
Quality of the
Service
• Trustworthy
• Competent
• Empathetic
• Respectful
• Caring
Crossing Professional Boundaries
• Non-therapeutic relationships
• Inappropriate communication
• Inappropriate self-disclosure
• Exploitation – money, gifts
• Breaches of confidentiality
From the Co-Workers Perspective
• Trustworthy
• Competent
• Supportive
• Respectful
• Accountable
Functional Trust - Mutual respect
• All people have an equal need for respect
• Respect is the basic foundation of all healthy personal relationships
• Each team member is equally important
• Each team member’s work is equally important
Ethics: What is right?
• Moral - comes from Latin ‘mos’(mores);
• Ethics - comes from Greek ‘ethos’
• Both have meaning of customs, or generally accepted social norm
• But ‘What is right’ is not just a matter of social norm (e.g. slavery was a social norm at one time)
• Professional norm is not always right, it does revise over time
• What is legally permitted is not always right
Ethical principles
• Commonly quoted ethical principles:
– Autonomy
– Beneficence
– Justice
– Nonmaleficence
• These are useful but by themselves are not adequate for ethical decision making
Patients’ rights
• Right to Medical Treatment
• Right to Information
• Right to Choices
• Right to Privacy
• Right to Complaint
Is your service Professional ???
Duties
• Duty List (DL) and Job Descriptions (JD)
• Chief
• Superintendents
• Managers
Essential Elements of Laboratory Management
• Human Resource Management (HRM)
• Quality Management (QM, TQM)
• Procurement and Supplies Management
• Laboratory Equipment Management
• Laboratory Information Management (LIM, LIS)
• Safety and Waste Management
• Laboratory Finance Management
slsmls.org 39 16.09.2015 @MRI
[email protected] / +94773077717 40
Quality Manager Responsibilities
Monitor quality management system
Assure compliance
Review all records
Conduct, coordinate audits
Investigate deficiencies
[email protected] / +94773077717 42
43 [email protected] / +94773077717