guide for the travelling yukon patient · 2020-07-10 · 2 3 the yukon’s travel for medical...

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Introduction ...................................2Medical Travel Program...................... 6Before You Go .......................................11On Your Journey ..................................19At the Hospital ....................................22For First Nations ..................................26Yukon ........................................... 30Travel ........................................................31Accommodation .................................31Hospitals and Health Centres .......32Government of Yukon .......................34Medical Support .................................36First Nations .........................................40Calgary ......................................... 42Travel ........................................................43Accommodation .................................43Hospitals and Health Centres .......46Medical Support .................................46

First Nations .........................................49Edmonton .................................... 50Travel ........................................................51Accommodation .................................52Hospitals and HealthCentres ........54Medical Support .................................55First Nations .........................................57Vancouver .................................... 58Travel ........................................................59Accommodation .................................60Hospitals and Health Centres .......64Medical Support .................................66First Nations .........................................68National ....................................... 69Accommodation .................................70Medical Support .................................70Government of Canada ...................72

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The Yukon’s travel for medical treatment program is available to help eligible residents with the cost of medically necessary transportation.

This guide will help you plan your medical travel, both before you leave and while you are in treatment and recovery. The hints will help you to have a more comfortable experience. The more you plan ahead, the easier your medical travel will be.

It is important that you know that if you have an accident or become ill while you are travelling anywhere outside the Territory, the Yukon Health Care Insurance Plan will not pay for ambulance or evacuation. As well, the plan only covers a basic rate for hospital stays. Prior to travel you should purchase private travel insurance or extended medical benefits to obtain further coverage.

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How to useThe guide is organized by Yukon, Calgary, Edmonton, Vancouver and Government of Canada.

Use the information in these introductory pages for a quick review.

The phone numbers and website addresses in the second part of this guide will help you contact the necessary places you are going. Be aware that this contact information may change over time.

Note that the list of accommodations is not comprehensive. Inclusion here does not indicate that they are recommended over any other accommodation. Anything listed here is generally close to a hospital. Some may have kitchenettes.

In some cases, there are separate or additional health services for First Nations members. These are listed under First Nations in this guide.

In some cities it is now necessary to dial the whole 10-digit phone

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number, even to make local calls. Some 1-800 numbers apply only in their home region.

Social workers at hospitals in British Columbia, Alberta and Yukon can help you find accommodations, resources and support services, but they cannot counsel you or provide social assistance or child protection. You will need to contact the Yukon Department of Health and Social Services for these services.

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The Government of Yukon provides medical travel benefits for Yukon residents registered with the Yukon Health Care Insurance Plan. Residency comes into effect 90 days from the date of establishing your home here.

The program covers the cost of transportation from your home community to the nearest centre where medical services can be provided. This may include vehicle mileage or airfare from your community to the centre where you will receive medical care.

MEDICAL TRAVEL

PROGRAM

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Travel benefits are only provided when diagnosis, treatment or follow-up is not available locally. Note that some treatments are not insured.

The medical travel program covers only those services deemed to be medically necessary.

Applications for medical travel must be certified by a Yukon physician or community health care nurse and sent to the Yukon medical travel program for approval prior to any travel being arranged. Your medical travel must originate in Yukon.

Be sure to take the proper forms with you as you travel (see Expenses Section). They must be signed by attending health care practitioners at all of your appointments or while in the hospital.

If you have to be medevaced from Yukon, you will be covered only if you are a Yukon resident. (It is possible that you may return to Yukon on the medevac plane if it is empty, but the return trip is not guaranteed. Be prepared to pay for your flight back and apply to be reimbursed later.)

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ExpensesSome expenses are not covered, including transportation, other than by ambulance, meals and hotel accommodation.

As an outpatient, you may receive a subsidy of $75 per day for up to 90 days, to cover accommodation, meals and transportation starting on the second day of medical travel. This assistance, along with a set mileage rate, is also available for patients travelling from Yukon communities to Whitehorse or Outside of the Territory for

treatment. This subsidy does not apply to those who are admitted to hospital or a health care facility.

You must be prepared to pay for accommodation, meals and transportation if you receive these services as an out-patient. You will also have to pay some medical costs, including supplies such as crutches or casts.

Keep all of your receipts so you can be reimbursed for those costs eligible for travel assistance.

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EscortsIf you want to have someone travel with you, it must be stated on your travel application.

Eligibility to have an escort accompany you requires a recommendation by your physician and approval by the medical travel program.

Factors taken into account include your physical condition, age and knowledge of English. Approved escorts may be eligible for subsidized travel.

If you need financial assistance for such expenses as housing, contact your local social assistance worker prior to leaving home.

Extended health care plans

Know what your extended health insurance pays for.

Are you or a family member a status First Nation or Inuit, or do you work for the Canadian armed forces, RCMP or federal government? If so, contact the human resources supervisor at Health Canada, Non-Insured Health Benefits (NIHB) to discuss medical travel benefits.

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Your escort is expected to be with you at all reasonable times to assist physically and emotionally with travel and appointments.

If you have an escort, review with them their rights and responsibilities.

If you are medevaced out, the nurse or doctor accompanying you will ensure that you are safely transferred to the hospital but they will not remain with you.

All children under 19 (18 if covered by NIHB) require an escort. Under certain circumstances, if a child

is critically or terminally ill, both parents may be approved as escorts prior to travel. Note that the NIHB policy is that only one person may escort.

BEFORE YOU GO

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Gather as much information as you can about your travel plans and where you will be treated. Your doctor or nurse may be able to help you with that.

Discuss any anxiety or fears about the flight or your medical condition with a health professional.

If you are a member of a First Nation and think you may need assistance while away, let the First Nation health administration know where you are going and when.

BEFORE YOU GO

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Some items to discuss with your nurse or doctor before you leave home:

› your diagnosis and treatment plan

› the reason for tests and treatments, and the risks involved

› what decisions you may have to make about your treatment

› whether you will be an inpatient, an outpatient or both

› the amount of time you can expect to be away

› confirmation letters you will need

› discharge requirements

› follow-up care, both away and at home

If you are diabetic and use insulin needles or are using medication, obtain a letter from your physician stating your condition and requirement to carry insulin needles. This will help avoid any problems at airport security.

Contact information

› Give family and friends the hospital or health centre

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name and phone number if you want them to contact you.

› Decide if you want the hospital to give out any information about you. You can request a “do not announce” if you wish to be left alone; however this may mean no visitors, flowers or mail.

Don’t forget to bring...

Medications and supplies

› all prescription, non-prescription and herbal

medications that you are using, in their original containers

› any medical supplies you use, such as braces, insulin needles and orthotics

› pyjamas or nightgown, bathrobe and slippers

Documents

› Yukon health care insurance card

› a record of your extended medical coverage or private insurance

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› personal identification with photo, such as your driver’s licence, employee card or passport, for yourself and anyone travelling with you, including children

› your physician’s name and phone number

› records of appointment times, phone numbers and addresses

› travel vouchers, flight ticket or proof of an electronic ticket

› forms for reimbursement of expenses

› any relevant x-rays, health records or prescriptions

› records of any disabilities or allergies, food preferences or special needs

› any written personal directives for care in case you are incapacitated

› consent forms needed for a minor’s treatment or transport

› this guide

Personal items

› books and magazines

› toothbrush, hairbrush,

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› Bring brothers and sisters only if necessary

› Bring comfort items such as special blankets and soothers as well as familiar toys, books and special snacks to occupy your child

› Bring your child’s belongings

Clothing

Bring appropriate clothing for outdoors even if you are being medevaced.

toothpaste, shampoo, hand lotion and tissues

› a notepad and pen so you will have a place to write phone numbers, addresses or medical information or questions that you want to remember

› eyeglasses

› feminine hygiene products

If you are travelling with children

› Have all their necessary documents handy

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What shouldn’t you bring?

› valuable items such as jewellery, large sums of money or extra credit cards

› your cellphone; you will have access to a landline

› radio or laptop computer

› a lot of extra clothing

Learn about where you are going

Call or check the website of the hospital or health centre you are going to for the following information:

› maps of the hospital and surrounding area

› transit information to and from the hospital, including times for travelling

› a list of affordable hotels and medical lodge accommodations close to the hospital

› any accommodation in the hospital or nearby for relatives, if this is appropriate for your situation

When you book your accommodation, ask if there is a

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› Mention any special needs you have. If you require a wheelchair or motorized cart to get on and off the airplane, or if you have special food requirements, book this in advance with the airline. (When checking in, remind the airline about your needs.)

› Pack a carry-on bag with your identification, money, credit cards, medical forms and personal essentials. This includes sleeping clothes and all medications or medical supplies, in case your luggage is lost.

medical rate and, if so, whether you may need a letter from your doctor or the hospital to get this rate.

Print out worthwhile pages as well as any city and area maps you need. It will be easier to do before you leave home.

Planning your travel › Check with your airline about

the amount of luggage and carry-on bags allowed, what substances you can carry onto the plane, and what needs to be in your checked luggage.

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› Make a plan for what you will do when your plane arrives at your destination. Acquaint yourself with the services available.

› Find out where you will pick up your baggage. If you think you will need help getting your luggage or finding transportation at the airport, ask for a “meet and assist” notation to be included in your booking.

› Bring change — usually a loonie — for the coin-operated baggage cart at the airport.

› If someone is meeting you at the airport, find out who that will be, where to meet them and where you will be going after that. Some hotels or medical lodgings will pick you up at the airport.

› Find out about shuttle services which are less expensive than taxis to get you to your hotel.

ON YOUR JOURNEY

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At the departure airport › Arrive at the airport two hours

ahead of time to check in so you can get a comfortable seat and confirm special arrangements.

› Alert the staff if you need a wheelchair or other assistance.

› Spend time walking around the terminal for exercise.

› Eat before you board the plane. Avoid stimulants such as caffeine and depressants such as alcohol.

› Go to the bathroom even if you don’t feel like it.

ON YOUR JOURNEY

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When you land › Stay seated and wait for

assistance from the flight attendant. If necessary, use the buzzer above the seat or advise a passenger if you can’t see the flight attendant or reach the buzzer.

› If you are confused about anything or haven’t heard directions, ask the airline staff or other passengers before leaving the plane.

› If you need help in the airport, use the white courtesy phones

On the plane › Drink juice or water whenever

it is served, not alcohol, to avoid dehydration.

› Chew gum or suck candies if your ears hurt with the changes in air pressure.

› Take something easy but interesting to read.

› Think over your preparations and plans; write down what still needs to be done.

› Don’t hesitate to ask for assistance or advice; other passengers can be helpful.

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marked “?” or “INFO.” This could be to get a taxi, find ground transportation or for help getting a wheelchair.

› To avoid tiring yourself, use the moving sidewalks, escalators and elevators.

› If necessary, ask for help taking your luggage off the carousel. Use a baggage cart or hire a porter. Be prepared to tip the porter.

› If you are taking a shuttle bus, you will have to buy your ticket for the correct service.

Tell the driver your destination before buying a ticket and, if necessary, ask for help with your luggage.

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You can expect to find most of the following services at a hospital and health centre:

› an information desk in the main entrance

› a computer terminal available so you can print out information

› social workers for each ward, available by phone or in person, who can contact other services you may need both inside and outside the hospital

› First Nation liaison workers or social workers conversant in other cultures

AT THE HOSPITAL

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› interpreters for most common languages

› patient resource centres with advice and information about various diseases, treatments and support services

› in children’s hospitals, parent supports such as counsellors, in-hospital accommodation, limited child care for siblings and a school for long-term patients

› volunteers to assist patients and their families

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When you arrive… › Go to the admitting desk,

which is usually at the main entrance.

› Check to see if you will have a private or semi-private room, which are sometimes available for a cost.

› You can eat your own food, within limits.

› You should discuss any special diet you are on with the dietician.

› gift and flower shops and cafeterias

› access to telephones and television

› inter-denominational pastoral services and chapels

Smoking is not allowed except in designated areas.

In Edmonton, Capital Health’s Northern Health Services Network (NHSN), which is a team of four professionals, is notified about your arrival. They will assist you in accessing services and care. You can reach them at 780-735-5761.

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Discharge › Expect to be given a discharge

plan for further treatment or prescribed drugs.

› Share your discharge plan with your home physician or nurse practitioner.

For parents of children in the hospital

› In advance, honestly discuss with your child what will happen to make them well.

› Use a doll or puppet to illustrate treatments.

› Stay with your child and hold them as much as possible.

› Decorate your child’s crib or bed.

› Be honest about when you are coming and going from their room.

› Leave your child with something of yours, such as a picture, piece of clothing, drawing or tape recording of your voice.

› Ask social workers, First Nation child care workers, parent advisors or volunteers for ideas.

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Health Canada, through the First Nation and Inuit Health Branch, Non-Insured Health Benefits (NIHB) program, provides assistance for travel, meals and accommodation for medical transportation for eligible First Nation and Inuit patients and escorts. All medical transportation must be approved in advance through NIHB, including the provision of an escort for medical, legal or interpretive reasons.

FOR FIRST NATIONS

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Travel benefits are provided only when diagnosis, follow-up or treatment are not available locally.

It is important that you inform your First Nation (social program director, community health representative or social assistance administrator) if you are leaving your community for health care purposes. They can assist in the event that you need help with expenses not covered by NIHB.

Whitehorse General Hospital, through the First Nations Health Program, provides personal assistance and support to First

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Nations patients and families while in hospital. The program is staffed by First Nations members. A liaison worker will contact you if you are in the Whitehorse hospital. Interpreters, a First Nations dietician, a healing room and traditional medicine are available.

Most hospitals in Vancouver, Edmonton and Calgary have First Nation liaison workers on staff. There may also be volunteers who can help you with advice, spiritual and healing practices, food preferences and personal problems. You do not have to

be registered with Indian and Northern Affairs Canada to receive this service.

If you know the hospital you are going to, call or check the website for First Nation services. If you are already in the hospital, ask a nurse or social worker to have someone from the First Nations services contact you.

Vancouver, Edmonton and Calgary also have native friendship centres or other First Nation organizations with specialized counsellors and support programs.

3130Photo: Government of Yukon

TravelAir Canada 1-888-247-2262 www.aircanada.com

Air North 1-867-668-2228 Ext. 1, 1-800-661-0407 Ext. 1 www.flyairnorth.com

WestJet (May through October) 1-888-937-8538 (1-888-WesJet) www.westjet.com

Hotel Shuttles from airport to downtown: direct line or contact hotel

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Air North 1-867-668-2228 Ext. 1, 1-800-661-0407 Ext. 1 www.flyairnorth.com

WestJet (May through October) 1-888-937-8538 (1-888-WesJet) www.westjet.com

Hotel Shuttles from airport to downtown: direct line or contact hotel

Accommodation Edgewater Hotel 101 Main Street 1-867-667-2572

Gold Rush Inn 411 Main Street 1-867-668-4500 www.yukonhotels.com

High Country Inn 4051 4th Avenue 1-867-667-4471 www.yukonhotels.com

Stop In Family Hotel kitchenettes 314 Ray Street 1-867-668-5558

Taxis direct lines at the airport, in some hotels and inside hospital main door

Whitehorse Airport 1-867-667-8440, toll free in Yukon only 1-800-661-0408 Ext. 8440 www.gov.yk.ca/yxy

Whitehorse Transit 1-867-668-8394 www.city.whitehorse.yk.ca

Handy Bus book ahead 1-867-668-8394

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Westmark Hotels 1-800-544-0970, 1-867-393-9700, 1- 867-668-4747 www.westmarkhotels.com

Yukon Inn kitchenettes 4220 4th Avenue 1-867-667-2527

Ramada Inn 2288 – 2nd Avenue 1-867-668-4747 www.whitehorseramada.com

Skky Hotel 91622 Alaska Highway 1-867-456-2400, 1-867-866-799-4933 www.skkyhotel.com

Town and Mountain Hotel 401 Main Street 1-867-668-7644 1-800-661-0522 www.townmountain.com

Airport Chalet kitchenettes 91634 Alaska Highway 1-867-668-2166, 1-866-668-2166 www.airportchalet.com

Medical Lodges

Victoria Faulkner Women’s Centre for rural pregnant women 503 Hanson Street 1-867-667-2693 www.vfwc.net

Hospitals and Health Centres

Emergencies

fire, police, ambulance 911

Health Centres

› Community Health Centres community phone prefix plus 4444 (e.g.: Dawson 1-867-993-4444), exception: Carcross: 1-867-821-3333 (ambulance)

› Kwanlin Dun First Nation 1-867-633-7800

› Health Centre 1-867-667- 8864

Hospitals

Watson Lake Hospital 1-867-536-7011

Whitehorse General Hospital 1-867-393-8700 www.whitehorsehospital.ca

› Cancer Care Navigator 1-867-393-8853

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Emergencies


Health Centres

› Community Health Centres community phone prefix plus 4444 (e.g.: Dawson 1-867-993-4444), exception: Carcross: 1-867- 821-3333 (ambulance)

› Kwanlin Dun First Nation 1-867-633-7800

› Health Centre 1-867-667- 8864

Hospitals

Watson Lake Hospital 1-867-536-7011

Whitehorse General Hospital 1-867-393-8700 www.whitehorsehospital.ca

› Cancer Care Navigator 1-867-393-8853

› Mental Health Social Worker 1-867-393-8868

› Physician Clinic Phone Numbers www.yukonmd.ca/clinics

› Poison Control 1-867-393-8700

› Services in French 1-867-667-8260 www.flsd.gov.yk.ca

› Specialist Clinic 1-867-393-8748, 1-867-393-8856

› Therapy Services 1-867-393-8625

› Chemotherapy Suite 1-867-393-8882

› First Nations Health Programs 1-867-393-8758, 1-867-393-8780

› Health Records 1-867-393-8744

› Laboratory 1-867-393-8739

› Mammography 1-867-393-8738

› Medical Imaging 1-867-393-8738

› Medical Social Worker 1-867-393-8787

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Government of Yukon

Government of Yukon

› Enquiries 1-867-667-5811, 1-867-667-5812, toll free in Yukon only 1-800-661-0408 plus extension number www.gov.yk.ca

› Staff phone list www.gov.yk.ca/phone

Community Services

› Homeowners’ Grant 1-867-667-5268

› Property Tax Deferral 1-867-667-5268

French Language Services Directorate

Translation and Interpretation 1-867-668-8260 www.flsd.gov.yk.ca

Health and Social Services

1-867-667-5770 www.hss.gov.yk.ca

› Alcohol and Drug Services Prevention Services

1-867-667-5777, 1-867-667-8318

› Child Abuse Treatment 1-867-667-8227

› Child Care Services 1-867-667-3492

› Chronic Conditions Self-Management Program 1-867-393-7487

› Chronic Disease Program 1-867-667-5092

› Communicable Diseases 1-867-667-8323

› Copper Ridge Place 1-867-393-7500

› Detoxification Services 1-867-667-8470

› Diabetes Education Centre 1-867-393-8711

› Family and Children’s Services 1-867-667-3633

› Family Violence Prevention Unit Sexual Assault/Family Violence 1-800-661-0408, Local 8500

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1-867-667-5777, 1-867-667-8318

› Child Abuse Treatment 1-867-667-8227

› Child Care Services 1-867-667-3492

› Chronic Conditions Self-Management Program 1-867-393-7487

› Chronic Disease Program 1-867-667-5092

› Communicable Diseases 1-867-667-8323

› Copper Ridge Place 1-867-393-7500

› Detoxification Services 1-867-667-8470

› Diabetes Education Centre 1-867-393-8711

› Family and Children’s Services 1-867-667-3633

› Family Violence Prevention Unit Sexual Assault/Family Violence 1-800-661-0408, Local 8500

› Organ Donation 1-867-667-5209

› Palliative Care 1-867-456-6811

› Pharmacare Program 1-867-667-5403

› Pioneer Utilities Grant 1-867-667-5137

› Reporting Child Abuse 1-867-667-3492

› Seniors’ Social Worker 1-867-456-3946

› Health Information Line 811

› Hearing Services 1-867-1-667-5913

› Macaulay Lodge 1-867-667-5955

› McDonald Lodge 1-Dawson City 1-867-993-5345

› Medical Travel Program 1-867-667-5203, fax: 867-393-6486

› Mental Health Services 1-867-667-8346

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› Services for Seniors and Elders 1-867-667-5674

› Social Assistance 1-867-667-5674

› Telehealth 1-867-667-8033

› Victim Services, Dawson City 1-867-993-5831

› Victim Services, Kwanlin Dun 1-867-633-7852

› Victim Services, Watson Lake 1-867-536-2541

› Victim Services, Whitehorse 1-867-667-8500

› Yukon Health Care Insurance Plan 1-867-667-5209 fax: 1-867-393-6486

› Yukon Home Care Program 1-867-667-5774

› Yukon Seniors’ Income Supplement 1-867-667-5137

Justice

› Family Law Information Centre 1-867-456-6721

Ombudsman

1-867-667-8468

Public Service Commission

› Territorial Superannuation 1-867-667-3067

Medical SupportAlanon Family Groups 1-867-667-7142 www.bcyukon-al-anon.org

Alcoholics Anonymous (AA) 24-hour service 1-867-668-5878 www.bcyukonaa.org

Alpine Health Supplies 1-867-393-4967

Arctic Respiratory Services 1-867-667-7120

Association franco-yukonnaise 1-867-668-2663 www.afy.yk.ca

Autism Yukon 1-867-667-6406

Blood Ties Four Directions AIDS, Hepititis C 1-867-633-2447, 1-877-333-2437

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Ombudsman

1-867-667-8468

Public Service Commission

› Territorial Superannuation 1-867-667-3067

Medical SupportAlanon Family Groups 1-867-667-7142 www.bcyukon-al-anon.org

Alcoholics Anonymous (AA) 24-hour service 1-867-668-5878 www.bcyukonaa.org

Alpine Health Supplies 1-867-393-4967

Arctic Respiratory Services 1-867-667-7120

Association franco-yukonnaise 1-867-668-2663 www.afy.yk.ca

Autism Yukon 1-867-667-6406

Blood Ties Four Directions AIDS, Hepititis C 1-867-633-2447, 1-877-333-2437

Carmacks Safe Home 1-867-863-5918

Child Development Centre 1-867-456-8182, 1-866-835-8386

Committee on Abuse in Residential Schools Society (C.A.I.R.S.) 1-867-667-2247

Coronary Health Improvement Program (CHIP) 1-867-821-4338, 1-866-732-2447

Canada Prenatal Nutrition Program 1-867-667-4134

Canadian Cancer Society 1-867-668-6440 www.cancer.ca

Canadian Diabetes Association 1-867-393-2329

Canadian National Institute for the Blind (CNIB) 1-867-456-2407

Canadian Red Cross loans medical equipment 1-800-278-7177 www.redcross.ca

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Crime Stoppers 1-800-222-8477

Crisis Line Peace Liard Region 1-877-442-2828

Dawson City Women’s Shelter 1-867-993-5086

East-West Health Centre acupuncture 1-867-633-6157

Fetal Alcohol Syndrome Society of the Yukon (FASSY) 1-867-393-4948

Golden Age Society 1-867-668-5538

Grandparents’ Rights Association of the Yukon 1-867-821-3821

Help and Hope Transition Home Watson Lake 1-867-536-7233

Hospice Yukon 1-867-667-7429 www.hospiceyukon.net

Kaushee’s Transition Home 1-867-668-5733

Law Line legal information 1-867-668-5297, 1-866-667-4305 www.yplea.com

Learning Disabilities Association of the Yukon (LDAY) 1-867-668-5167 www.ldayyukon.com

Line of Life Association 1-867-667-6945 www.bclifeline.ca

Magedi Safe Home, Ross River 1-867-969-2722

Many Rivers Counselling and Support www.manyrivers.yk.ca

› Dawson City 1-867-993-6455

› Haines Junction 1-867-634-2111

› Watson Lake 1-867-536-2330

› Whitehorse 1-867-667-2970

Medichair Yukon 1-867-393-4967

Narcotics Anonymous BC Northern Area 1-888-543-2499 www.canaacna.org

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Law Line legal information 1-867-668-5297, 1-866-667-4305 www.yplea.com

Learning Disabilities Association of the Yukon (LDAY) 1-867-668-5167 www.ldayyukon.com

Line of Life Association 1-867-667-6945 www.bclifeline.ca

Magedi Safe Home, Ross River 1-867-969-2722

Many Rivers Counselling and Support www.manyrivers.yk.ca

› Dawson City 1-867-993-6455

› Haines Junction 1-867-634-2111

› Watson Lake 1-867-536-2330

› Whitehorse 1-867-667-2970

Medichair Yukon 1-867-393-4967

Narcotics Anonymous BC Northern Area 1-888-543-2499 www.canaacna.org

Yukon Child Care Association 1-867-668-5130 www.yukonchildcare association.com

Yukon Council on Aging Seniors Information Centre 1-867-668-3383 www.yukon-seniors-and-elders.org

Yukon Council on Disability 1-867-668-6703 www.ycod.yk.ca

Yukon Lung Association 1-867-668-6974

Northern Hospital Supplies 1-867-668-5083

Second Opinion Society psychiatric alternative 1-867-667-2037

Signpost Seniors, Watson Lake 1-867-536-2929

VictimLink 24-hour service toll free in B.C. 1-800-563-0808 www.victimlinkbc.ca

Yukon Association for Community Living 1-867-667-4606

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Yukon Medical Council complaints 1-867-667-3774 www.yukonmedical council.ca

Yukon Wholistic Health Network www.ywhn.org

Yukon Workers’ Compensation Health and Safety Board 1-867-667-5645, toll free 1-800-661-0443 www.wcb.yk.ca [email protected]

First NationsCommittee on Abuse in Residential Schools Society (C.A.I.R.S.) 1-867-667-2247

Council of Yukon First Nations 1-867-668-8820 www.cyfn.ca

› Health and Social Department 1-867-393-9200

› Home and Community Care 1-867-668-7289

Government of Canada

Indian Residential Schools Resolution

› Health Support Program 1-800-509-1769, 1-867-393-6781

› Crisis Line 1-866-925-4419

Health Canada, First Nation and Inuit Health Branch

› Non-Insured Health Benefits (NIHB) 1-867-667-3942, 1-866-362-6716 www.hc-sc.gc.ca, www.canada.gc.ca

› Non-Insured Health Benefits, Dental Program 1-867-393-6866

Indian and Northern Affairs Canada (INAC)

1-867-667-3888, 1-800-661-0451 www.aadnc-aandc.gc.ca

Kwanlin Dun First Nation (KDFN)

› Community Wellness 1-867-668-7289 Ext. 248

› Home Adult Care 1-867-668-7858

YUKO

N

4140

Government of Canada

Indian Residential Schools Resolution

› Health Support Program 1-800-509-1769, 1-867-393-6781

› Crisis Line 1-866-925-4419

Health Canada, First Nation and Inuit Health Branch

› Non-Insured Health Benefits (NIHB) 1-867-667-3942, 1-866-362-6716 www.hc-sc.gc.ca, www.canada.gc.ca

› Non-Insured Health Benefits, Dental Program 1-867-393-6866

Indian and Northern Affairs Canada (INAC)

1-867-667-3888, 1-800-661-0451 www.aadnc-aandc.gc.ca

Kwanlin Dun First Nation (KDFN)

› Community Wellness 1-867-668-7289 Ext. 248

› Home Adult Care 1-867-668-7858

Skookum Jim Friendship Centre 1-867-633-7680 www.skookumjim.com

Whitehorse General Hospital

› First Nations Health 867-393-8758 www.whitehorse hospital.ca/firstnations healthprogram/

Yukon Aboriginal Women’s Council 1-867-667-6162 www.yawc.ca

YUKO

N

4342


Air North 1-800-661-0407 www.flyairnorth.com

Calgary Airport 1-403-735-1200, 1-877-254-7427 www.yyc.com

Calgary Transit Information including C-Train 1-403-262-1000 www.calgarytransit.com

4342



Calgary Airport 1-403-735-1200, 1-877-254-7427 www.yyc.com

Calgary Transit Information including C-Train 1-403-262-1000 www.calgarytransit.com

Volunteer drivers

› Alberta Cancer Foundation for cancer patients, 48 hours notice 1-403-521-3433 www.albertacancer.ca

› Canadian Red Cross 1-403-541-100 www.redcross.ca

Accommodation www.discovercalgary.com/ hotelsmotels

www.booking.com/Calgary

www1.travelalberta.com

Handi Bus book ahead 1-403-537-7777 www.calgaryhandibus.com

Hotel shuttles from airport to downtown: direct line or contact hotel

Taxis direct lines at airport, in some hotels, and inside hospital main doors www.discovercalgary.com/Transportation/ Taxis

CALG

ARY

4544

www.bbcalgary.com

www.informalberta.ca

Near Alberta Children’s Hospital

Delta Bow Valley 1-403-266-1980, 1-888-890-3222 www.deltahotels.com

International Hotel Suites of Calgary 1-403-265-9600, 1-800-661-8627 www.internationalhotel.ca

Sandman Hotel Downtown 1-403-237-8626, 1-800-266-4684 www.sandmanhotels.com

Near Foothills Hospital

Best Western Village Park Inn 1-403-289-0241, 1-888-774-7716 bestwesternalberta.com

Calgary North Travelodge 1-403-289-0211, 1-800-525-4055 www.travelodge.com

Econo Lodge Banff Trail 1-403-289-1921, 1-800-917-7779 www.econolodgecalgary.com

Ramada Ltd. 1-403-289-5571 www.ramada.com

Royal Wayne Motor Inn 1-403-289-6651

Super 8 Motel 1-800-454-3213 www.super8.com

Near Peter Lougheed Centre

Best Western Port O’ Call Inn 1-403-291-4600, 1-800-661-1161 www.bestwestern alberta.com

Pointe Inn 1-403-291-4681, 1-800-661-8164 www.pointeinn.com

Travelodge Hotel YYC Airport 1-403-291-1260 www.travelodge.com

CALG

ARY

4544

Econo Lodge Banff Trail 1-403-289-1921, 1-800-917-7779 www.econolodgecalgary.com

Ramada Ltd. 1-403-289-5571 www.ramada.com

Royal Wayne Motor Inn 1-403-289-6651

Super 8 Motel 1-800-454-3213 www.super8.com

Near Peter Lougheed Centre

Best Western Port O’ Call Inn 1-403-291-4600, 1-800-661-1161 www.bestwestern alberta.com

Pointe Inn 1-403-291-4681, 1-800-661-8164 www.pointeinn.com

Travelodge Hotel YYC Airport 1-403-291-1260 www.travelodge.com

Medical Lodges

Accessible Housing Society disabilities 1-403-282-1872 www.ahscalgary.ca

Foothills Hospital residence 1-403-944-1110 www.albertahealth services.ca

Ronald McDonald House 1-403-240-3000 www.ahomeawayfrom home.org

Comfort Inn + Suites Airport 1-403-735-1966 www.choicehotels.ca

Sheraton Cavalier Calgary 1-403-291-0107 www.sheratoncavalier calgary.com

Other

YMCA Calgary 1-403-256-5533 www.ymcacalgary.org

YWCA Calgary 1-403-263-1550 www.ywcaofcalgary.com

CALG

ARY

4746

Alberta Alcohol and Drug Addiction Commission helpline 1-866-332-2322 www.aadac.com

Alberta Cancer Board 1-780-643-4640 www.cancerboard.ab.ca

Alberta Child and Youth Health Network 403-955-2297 www.sacyhn.ca

Alberta Health Services 1-866-408-5465 www.albertahealth services.ca


Emergencies


Hospitals

Alberta Children’s Hospital 1-403-955-7211 www.crha-health.ab.ca/ACH

Foothills Medical Centre 1-403-944-1110 www.albertahealth services.ca

Office of Patient Concerns 1-855-550-2555

Peter Lougheed Centre 1-403-943-4555 www.calgaryhealth region.ca

Rockyview General Hospital 1-403-943-3000 www.calgaryhealth region.ca

Tom Baker Cancer Centre 1-403-521-3723 www.cancerboard.ab.ca

Medical Social Workers 1-403-521-3723 www.cancerboard.ab.ca/Treatment

Medical Support211 Calgary provides information, including crisis information 211

AIDS Calgary 1-403-508-2500 www.aidscalgary.org

CALG

ARY

4746

Alberta Alcohol and Drug Addiction Commission helpline 1-866-332-2322 www.aadac.com

Alberta Cancer Board 1-780-643-4640 www.cancerboard.ab.ca

Alberta Child and Youth Health Network 403-955-2297 www.sacyhn.ca

Alberta Health Services 1-866-408-5465 www.albertahealth services.ca

Calgary Health Region 1-866-408-5465 www.albertahealthservices.ca

Cancer Information Centre Tom Baker Centre 1-403-521-3723 www.albertacancer.ca

Candlelighters Childhood Cancer 1-403-293-7009 www.albertahealthservices.ca

City of Calgary

› Services 311 dial 311 in Calgary 1-403-268-2489 www.calgary.ca

Alberta Seniors Information Line 1-403-705-3246, 1-800-642-3853

Alcoholics Anonymous (AA) #2, 4015 1st St S.E. 1-403-777-1212 www.calgaryaa.org

Calgary Community Services Directory www.informcalgary.org

Calgary Counselling Centre 1-403-691-5991, 1-403-265-4980 www.calgarycounselling.com

Medical Social Workers 1-403-521-3723 www.cancerboard.ab.ca/Treatment

Medical Support211 Calgary provides information, including crisis information 211

AIDS Calgary 1-403-508-2500 www.aidscalgary.org

CALG

ARY

4948

Meals on Wheels 1-403-243-2834 www.mealsonwheels.com

Men’s Line 1-403-234-8973

Narcotics Anonymous 1-403-991-3427 www.chinookna.org

Out is OK line (LGBTQ) 1-403-234-8973

Senior’s line 403-264-7700

Seniors information line 1-403-265-0661

Suicide line 1-403-266-4357

City Services www.calgary.ca

Community Resource Team 1-403-299-9699, 1-800-563-6106 www.woodshomes.com

Crisis Line 1-403-266-4357

Health Link 1-403-943-5465

Calgary Patients Concerns 1-855-550-2555 www.albertahealth services.ca

Calgary Pregnancy Care Centre 24-hour hotline 1-403-269-3110 www.pregcare.com

Calgary Regional Health Authority 1-866-408-5465 albertahealthservices.ca

Calgary Seniors Resource Society 1-403-266-6200 www.calgaryseniors.org



Distress Centre Calgary 24-hour mobile response team 1-403-266-4357 www.distresscentre.com

Family Violence Information 1-403-310-1818 www.myhealth.alberta.ca

Health Link Alberta 1-403-943-5465, 1-866-408-5465

CALG

ARY

4948

Meals on Wheels 1-403-243-2834 www.mealsonwheels.com

Men’s Line 1-403-234-8973

Narcotics Anonymous 1-403-991-3427 www.chinookna.org

Out is OK line (LGBTQ) 1-403-234-8973

Senior’s line 403-264-7700

Seniors information line 1-403-265-0661

Suicide line 1-403-266-4357

Awo Taan Healing Lodge family violence crisis line: 1-403-531-1972 Main Line: 1-403-531-1970 www.awotaan.org

Calgary Aboriginal Agencies and Services Guide www.calgary.ca/CSPS

Native Addictions Services 1-403-261-7921 www.nass.ca

Native Counselling Services of Alberta 1-780-451-4002 www.ncsa.ca

Teen crisis 1-403-264-8336

We Care Home Health Services 1-403-225-1222, 1-877-225-1227 www.wecare.ca

First NationsAboriginal Health Liaison www.albertahealth services.ca

Alberta Native Friendship Centres Association 1-780-423-3138 www.anfca.com/health


Distress Centre Calgary 24-hour mobile response team 1-403-266-4357 www.distresscentre.com

Family Violence Information 1-403-310-1818 www.myhealth.alberta.ca

Health Link Alberta 1-403-943-5465, 1-866-408-5465

CALG

ARY

5150



Edmonton Airport 1-780-890-8900, 1-800-268-7134 www.flyeia.com

Handi Bus book ahead 1-780-496-4567 www.takeETS.com

5150



Edmonton Airport 1-780-890-8900, 1-800-268-7134 www.flyeia.com

Handi Bus book ahead 1-780-496-4567 www.takeETS.com

Taxis direct lines at airport, in some hotels, and inside hospital main doors www.flyeia.com/coming-and-going

Volunteer Drivers

› Canadian Red Cross 1-780-423-2680 www.redcross.ca

› Cross Cancer Institute appointments only 1-780-432-8771

Health Link Capital Health for general information about travel 1-780-408-5465, 1-866-408-5465

Public Transit Information 1-780-442-5311 www.takeETS.com

Shuttle Service (airport/hotel) 1-800-268-7134, 1-780-890-8553 www.flyeia.com/coming-and-going

› free shuttles › hotel shuttles

from airport to downtown: direct line or contact hotel

EDM

ON

TON

5352

Accommodationwww.discoveredmonton.com/Edmonton/ hotelsmotels

www.booking.com/Edmonton

www.travelalberta.com

www.informalberta.ca

Hotels Near Cross Cancer Institute

Campus Tower Suite Hotel Edmonton 1-800-916-4339 www.reservations.com

University of Alberta Guest Accommodation www.booking.com

Knights Inn Edmonton South Side 1-780-434-8741 www.knightsinn.ca

Days Inn Edmonton South 1-780-430-0011 www.daysinnedmonton south.ca

Hi Edmonton Hostel 1-780-988-6836 www.hihostels.ca

Holiday Inn Express Downtown Edmonton 1-780-423-2450 www.IHG.com

Near Royal Alexandra Hospital and Glenrose

Chateau Louie 1-780-452-7770, 1-800-661-9843 www.chateaulouis.com

Comfort Inn and Suites 1-780-423-5611 www.comfortinnsuites edmonton.com

Ramada Edmonton Hotel 1-780-454-5454 www.ramada.com

Sutton Place Hotel 1-780-428-7111 www.edmonton.suttonplace.com

Near University Hospital

Campus Tower Suite Hotel Edmonton 1-800-916-4339 www.campustower.com

University of Alberta Guest Accommodation www.asinfo.ualberta.ca

Delta Edmonton Centre South 1-780-429-3900 www.deltahotels.com


EDM

ON

TON

5352

Near Royal Alexandra Hospital and Glenrose

Chateau Louie 1-780-452-7770, 1-800-661-9843 www.chateaulouis.com

Comfort Inn and Suites 1-780-423-5611 www.comfortinnsuites edmonton.com

Ramada Edmonton Hotel 1-780-454-5454 www.ramada.com

Sutton Place Hotel 1-780-428-7111 www.edmonton.suttonplace.com

Near University Hospital

Campus Tower Suite Hotel Edmonton 1-800-916-4339 www.campustower.com

University of Alberta Guest Accommodation www.asinfo.ualberta.ca

Delta Edmonton Centre South 1-780-429-3900 www.deltahotels.com


Larga Ltd. 1-780-477-6284 www.largaweb.com

Ronald McDonald House 1-780-439-5437, 1-800-387-8808 www.rmhnorthernalberta.org

Rotary House 1-780-735-7316 www.albertahealth services.ca

University, Cross Cancer Institute & Stollery Outpatients’ Residence 1-780-432-8772 www.albertahealth services.ca

Other

YMCA 1-780-421-9622 www.northernalberta.ymca.ca

YWCA 1-780-423-9922 www.ywcaofedmonton.org

Medical Lodges

Compassion House breast cancer 1-780-425-7224, 1-888-425-7474 www.compassionhouse.org

EDM

ON

TON

5554


Emergencies


Hospitals

Alberta Hospital Edmonton 1-780-342-5555 www.albertahealth services.ca

Cross Cancer Institute 1-780-432-8771 www.albertacancer.ca www.albertahealth services.ca

Glenrose Rehabilitation Hospital 1-780-735-7999 www.albertahealth services.ca

Grey Nuns Community Hospital 1-780-735-7000 www.caritas.ab.ca

Misericordia Hospital 1-780-735-2600 www.covenanthealth.ca

Office of Patient Concerns 1-855-550-2555

Royal Alexandra Hospital 1-780-477-4111 www.albertahealth services.ca

Stollery Children’s Hospital 1-780-407-8822 www.albertahealth services.ca

University of Alberta Hospital 1-780-407-8822 www.albertahealth services.ca

Medical SupportAIDS Network of Edmonton 1-780-488-5742, 1-877-388-5742 www.hivedmonton.com

Alberta Alcohol and Drug Addiction Commission Helpline 1-866-332-2322 www.albertahealth services.ca/addiction.asp

Alberta Cancer Foundation 1-780-653-4400 www.albertacancer.ca

EDM

ON

TON

5554

Royal Alexandra Hospital 1-780-477-4111 www.albertahealth services.ca

Stollery Children’s Hospital 1-780-407-8822 www.albertahealth services.ca

University of Alberta Hospital 1-780-407-8822 www.albertahealth services.ca

Medical SupportAIDS Network of Edmonton 1-780-488-5742, 1-877-388-5742 www.hivedmonton.com

Alberta Alcohol and Drug Addiction Commission Helpline 1-866-332-2322 www.albertahealth services.ca/addiction.asp

Alberta Cancer Foundation 1-780-653-4400 www.albertacancer.ca

Canadian Red Cross short-term equipment loans program 1-888-939-333 www.redcross.ca

Cancer Information Centre 1-780-432-8771, 1-888-939-3333 www.albertahealth services.ca

Capital Health Region Information www.capitalhealth.ca

› Capital Health Information line 1-780-407-1010 www.capitalhealth.ca

Alberta Health Services www.albertahealth services.ca

Alberta Seniors Information Line 1-877-644-9992

Alcoholics Anonymous (AA) 1-780-424-5900 www.edmontonaa.org

Canadian Cancer Society 1-780-455-7181, 1-800-661-2262 www.cancer.ca/alberta-nwt

EDM

ON

TON

5756

› Health LINK 24-hour Health Information 1-866-408-5465 www.albertahealth services.ca

› Northern Health Services Network (NHSN) a team of four professionals is notified about your travel and provides assistance for accessing services and care 1-780-735-5761

City services www.edmonton.ca

Distress Line 1-780-482-4357 www.crisissupport centre.com

informAlberta.ca www.informalberta.ca

Kids Kottage Foundation 1-780-944-2888 www.kidskottage.org

Lurana Shelter Domestic Violence Shelter for Women 1-780-424-5875 www.canacal.com/lurana

Meals on Wheels 1-780-429-2020 www.mealsonwheels edmonton.org

Medical social workers call the main phone number at each hospital

Narcotics Anonymous 1-780-421-4429, 1-877-463-3527 www.eana.ca

ParaMed home care 1-866-512-5629 www.paramed.ca

Pilgrim’s Hospice 1-780-413-9801 www.pilgrimshospice.ca

Salvation Army Crisis Line 1-780-424-9223 www.suicideprevention.ca

Sexual Assault Centre of Edmonton (SACE) 1-780-423-4121 www.sace.ab.ca

Win House Women’s Shelter 1-780-471-6709 www.winhouse.org

EDM

ON

TON

5756

Meals on Wheels 1-780-429-2020 www.mealsonwheels edmonton.org

Medical social workers call the main phone number at each hospital

Narcotics Anonymous 1-780-421-4429, 1-877-463-3527 www.eana.ca


Pilgrim’s Hospice 1-780-413-9801 www.pilgrimshospice.ca

Salvation Army Crisis Line 1-780-424-9223 www.suicideprevention.ca

Sexual Assault Centre of Edmonton (SACE) 1-780-423-4121 www.sace.ab.ca

Win House Women’s Shelter 1-780-471-6709 www.winhouse.org

Capital Health Aboriginal Health Program 1-780-735-5326 www.capitalhealth.ca/aboriginalhealth

Native Counselling Services of Alberta 1-780-451-4002 www.ncsa.ca

Royal Alexandra Hospital

› Aboriginal Health Program 1-780-735-5326

First NationsAboriginal Care Co-ordinators ask for the Aboriginal hospital liaison in all hospitals

Alberta Native Friendship Centres Association 1-780-423-3138 www.anfca.com/health

Canadian Native Friendship Centre 1-780-760-1900

EDM

ON

TON

5958



Handy-Dart book ahead, need to register 1-604-575-6600

Public Transit Information 1-604-953-3333 www.translink.ca

VAN

COU

VER

5958



Handy-Dart book ahead, need to register 1-604-575-6600

Public Transit Information 1-604-953-3333 www.translink.ca

Taxis direct lines at the airport, in some hotels, and inside hospital main doors

Wheelchair Accessible Taxis 1-604-831-1111

Vancouver Airport 1-604-207-7077 www.yvr.ca

Volunteer Drivers

› Canadian Cancer Society cancer patients, 24-hour notice www.bc.cancer.ca

Shuttle Service between hospitals, Broadway/Cambie area doctor referral 1-604-875-4118

SkyTrain Take the elevator in the main terminal to the fourth floor and follow the signs to the Canadaline ticket machines. You will need to purchase two zones to go downtown. Excellent signs and announced destinations outside and inside the train. 1-604-953-3333 www.translink.ca

VAN

COU

VER

6160

› Vancouver, Burnaby, New Westminster, Richmond 1-604-872-2034, 1-800-663-2524

› Coquitlam, Port Coquitlam, Port Moody 1-604-215-5462

› Maple Ridge 1-604-215-5462

› New Westminster Surrey Clinic 1-604-215-5462

› North Vancouver 1-604-904-2361

› West Vancouver 1-604-872-2034

› Canadian Red Cross 1-604-301-2566

AccommodationVancouver Coastal Health www.vch.ca

to make reservations www.booking.com/Vancouver

www.bchotels.org/Vancouver

BC Accommodations and Reservations www.hellobc.com

BC Bed & Breakfasts www.hellobc.com

Centre for Patients www.vch.ca

Hostelling International www.hihostels.ca www.hellobc.com

Delta/Richmond

Best Western Richmond 1-604-270-7576 www.bestwestern.com

Executive Inn airport 1-888-388-3932 www.executivehotels.net

Holiday Inn 1-604-273-8080 www.holidayinn.com/vancouver

Ramada Inn 1-604-207-9000 www.ramada.com

Near St. Paul’s

Best Western

› Chateau Granville 1-604-669-7070, 1-800-663-0575 www.chateaugran ville.com

Bosman’s Hotel/Motor Inn 1-604-682-3171, 1-888-267-6267

VAN

COU

VER

6160

Centre for Patients www.vch.ca

Hostelling International www.hihostels.ca www.hellobc.com

Delta/Richmond

Best Western Richmond 1-604-270-7576 www.bestwestern.com

Executive Inn airport 1-888-388-3932 www.executivehotels.net

Holiday Inn 1-604-273-8080 www.holidayinn.com/vancouver


Near St. Paul’s

Best Western Chateau Granville 1-604-669-7070, 1-800-663-0575 www.chateaugranville.com

Bosman’s Hotel/Motor Inn 1-604-682-3171, 1-888-267-6267

Landis luxury suites 1-604-681-3555, 1-877-291-6111 www.landissuites vancouver.com

Sandman Hotel Downtown 1-604-681-2211 www.sandmanhotels.ca

YMCA 955 Burrard 1-604-689-9622 www.vanymca.org

YWCA 733 Beatty 1-604-895-5830 www.ywcahotel.com

Burrard Motor Inn 1-604-681-2331, 1-800-663-0366 www.theburrard.com

Century Plaza Hotel 1-604-687-0575, 1-800-663-1818 www.century-plaza.com

Holiday Inn Downtown 1-604-684-2151, 1-800-663-9151 www.holidayinnvancouver downtown.com

Comfort Inn Downtown 1-604-605-4333 www.choicehotels.ca

VAN

COU

VER

6362

Near Vancouver General Hospital, BC Children’s Hospital and BC Women’s Hospital

Hampton Inn & Suites 1-604-602-1008 www.hamptoninn vancouver.com

Holiday Inn Vancouver Centre 1-604-879-0511, 1-877-660-8550 www.hivancouver.com

Hyatt Regency Vancouver 1-604-683-1234 www.vancouver.hyatt.com

Park Inn and Suites Vancouver Broadway 1-604-872-8661 www.parkinn.com

Plaza 500 Hotel 1-604-873-1811, 1-888-210-2543 www.Plaza500Hotel.ca

Shaughnessy Village B&B 1125 West 12th Avenue 1-604-736-5511 www.shaughnessy village.com

New Westminster

Arundel Mansion Next to Skytrain. Kitchens & furnished suites 1-604-524-9498 www.arundelmansion.com

Best Western 1-604-525-7777, 1-866-525-7779 1-604-524-0069 www.bestwesternchelsea inn.com

Inn at Westminster Quay 1-604-520-1776, 1-800-663-2001 www.innatwestminster quay.com

The Met Hotel 1-604-520-3815 www.themethotel.com

Royal Towers Hotel and Casino 1-604-524-3777

North Vancouver

www.north-vancouvertravel.bc.ca/ accommodations

www.bchotels.org/

Best Western Capilano Inn & Suites 1-604-987-8185 www.bestwestern capilano.com

VAN

COU

VER

6362

New Westminster

Arundel Mansion Next to Skytrain. Kitchens & furnished suites 1-604-524-9498 www.arundelmansion.com

Best Western 1-604-525-7777, 1-866-525-7779 1-604-524-0069 www.bestwesternchelsea inn.com

Inn at Westminster Quay 1-604-520-1776, 1-800-663-2001 www.innatwestminster quay.com

The Met Hotel 1-604-520-3815 www.themethotel.com

Royal Towers Hotel and Casino 1-604-524-3777

North Vancouver

www.north-vancouvertravel.bc.ca/ accommodations

www.bchotels.org/

Best Western Capilano Inn & Suites 1-604-987-8185 www.bestwestern capilano.com

Vancouver Lions Gate Travelodge 1-604-985-5311, 1-800-578-7878 www.lionsgatetravelodge.com

Surrey

Days Inn 1-604-588-9511, 1-800-663-0660 www.gtahotels.com

Holiday Inn Express & Suites 1-604-930-8510 www.ihg.com

Comfort Inn and Suites 1-604-988-3181, 1-888-988-3181 www.vancouvercomfort.com

Grand Manor B&B 1-604-988-6082 www.grandmanor.ca

Holiday Inn 1-877-985-3111 www.hinorthvancouver. com

Londsdale Quay 1-604-986-6111, 1-800-836-6111 www.londsdalequay hotel.com

VAN

COU

VER

6564

King George Inn & Suites 1-604-502-9000 www.bestwesternsurrey.com

Sheraton Vancouver 1-604-582-9288 www.sheratonguild ford.com

UBC Campus

Triumf House 5835 Thunderbird Blvd 1-604-222-7633 www.triumfhouse.ca

West Coast Suites at UBC 1-604-822-1000 www.ubcconferences.com

Medical Lodges

Aboriginal Patients Lodge 1-604-707-9191 www.lnhs.ca/patients_lodge

Jean C Barber Cancer Lodge 1-604-879-9131 www.cancer.ca

Easter Seals House 1-604-736-3475, 1-800-818-4483 www.lionsbc.ca/programs

Heather House Hostel 1-604-875-2298 www2.vpl.vancouver

Ronald McDonald House 1-604-736-2957, 1-800-387-8808 www.rmhbc.ca

Hospitals and Health CentresEmergencies


Hospitals

Abbotsford Regional Hospital 1-604-851-4700 www.fraserhealth.ca/hospitalservices

BC Children & Women’s Health Centre 1-604-875-2000 www.cw.bc.ca

BC Children’s Hospital 1-604-875-2000, 1-888-300-3088 www.bcchf.ca

BC Women’s Hospital 1-604-875-2424, 1-888-300-3088 www.bcwomens.ca

Burnaby Hospital 1-604-434-4211 www.fraserhealth.ca

VAN

COU

VER

6564

Ronald McDonald House 1-604-736-2957, 1-800-387-8808 www.rmhbc.ca

Hospitals and Health CentresEmergencies


Hospitals

Abbotsford Regional Hospital 1-604-851-4700 www.fraserhealth.ca/hospitalservices

BC Children & Women’s Health Centre 1-604-875-2000 www.cw.bc.ca

BC Children’s Hospital 1-604-875-2000, 1-888-300-3088 www.bcchf.ca

BC Women’s Hospital 1-604-875-2424, 1-888-300-3088 www.bcwomens.ca

Burnaby Hospital 1-604-434-4211 www.fraserhealth.ca

Richmond Hospital 1-604-278-9711 www.vch.ca

Royal Columbian Hospital New Westminster 1-604-520-4253 www.fraserhealth.ca

St. Paul’s, Mt. St. Joseph, Holy Family, St. Vincent’s hospitals 1-604-682-2344 www.providencehealth care.org

Sunny Hill Health Centre for Children disabilities 1-604-453-8300 www.bcchf.ca

Eagle Ridge Hospital Port Moody 1-604-461-2022 www.fraserhealth.ca/hospitalservices

GF Strong Rehabilitation Centre 1-604-734-1313 www.vch.ca

Langley Hospital 1-604-514-4121 www.fraserhealth.ca/hospitalservices

Lion’s Gate Hospital North Vancouver 1-604-988-3131 www.vch.ca

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Surrey Memorial Hospital 1-604-581-2211 www.fraserhealth.ca

University of BC Hospital 1-604-822-7121 www.vch.ca

Vancouver General Hospital 1-604-875-4111 www.vch.ca

Medical SupportAIDS Vancouver 1-604-893-2201 www.aidsvancouver.org

Prideline BC lesbian, gay 1-800-566-1170

Service BC www.servicebc.gov.bc.ca

Vancouver Cancer Lodge 1-604-879-9131

Vancouver City’s Four Pillars Drug Strategy www.vancouver.ca/fourpillars

Vancouver Coastal Health 1-604-736-2033, 1-866-884-0888 www.vch.ca

Alcohol/Drug Information 1-604-780-8315, 1-855-999-4488 www.angelscommunity.com

Alcoholics Anonymous (AA)

› Greater Vancouver Intergroup Society 1-604-434-3933 www.vancouveraa.ca

BC Cancer Agency 1-604-877-6000, 1-800-663-3333 www.bccancer.bc.ca

BC Crisis Lines outside lower Mainland 1-604-872-3311, 1-866-661-3311

BC-Yukon Canadian Cancer Society 1-604-872-4400 www.cancer.ca

BC Mental Health and Addictions Services 1-604-310-6789 www.bcmhas.ca

Narcotics Anonymous 1-604-873-1018, 1-866-683-6819 www.canaacna.org


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Prideline BC lesbian, gay 1-800-566-1170

Service BC www.servicebc.gov.bc.ca

Vancouver Cancer Lodge 1-604-879-9131

Vancouver City’s Four Pillars Drug Strategy www.vancouver.ca/fourpillars

Vancouver Coastal Health 1-604-736-2033, 1-866-884-0888 www.vch.ca


Canadian Red Cross loans medical equipment 1-604-301-2566, 1-800-565-8000 www.redcross.ca

City Information www.vancouver.ca

City Services www.vancouver.ca/services

Dial-a-Dietitian 1-604-732-9191, 1-800-667-3438


BC Mental Health and Addictions Services 1-604-310-6789 www.bcmhas.ca

Narcotics Anonymous 1-604-873-1018, 1-866-683-6819 www.canaacna.org


First Nations Breast Cancer 1-800-875-3677 www.fnbreastcancer.bc.ca

Health and Seniors Information Line 1-800-465-4911

Health Link BC 811 www.HealthLinkBC.ca

Meals on Wheels 1-604-733-6614 www.carebc.ca

Medical social workers call the main phone number at each hospital www.vch.ca

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Centre for Patients and Family 1-604-875-5887 www.vch.ca/centreforpatients

Vancouver Hospitals www.vch.ca

Vancouver Mental Health Hotline 1-604-736-4404

Vancouver Rape Relief and Women’s Centre 1-604-872-8212 www.rapereliefshelter.bc.ca

First NationsAboriginal Patients Lodge 1-604-707-9191 www.lnhs.ca/patients_lodge

First Nations Breast Cancer 1-800-561-4311 www.fnbreastcancer.bc.ca

First Nations Health Council 1-250-830-1139, 1-866-913-0033 www.fnhc.ca

First Nations Patient Advocate 1-604-913-2080, 1-866-913-0033

Pacific Association of First Nation Women 1-604-873-1833 [email protected]

Vancouver Coastal Health Aboriginal Health 1-604-675-2551 www.aboriginalhealth.vch.ca

Vancouver Native Health Society 1-604-254-9949 www.vnhs.net

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First Nations Patient Advocate 1-604-913-2080 or 1-866-913-0033

Pacific Association of First Nation Women 1-604-873-1833 [email protected]

Vancouver Coastal Health Aboriginal Health 1-604-675-2551 www.aboriginalhealth.vch.ca

Vancouver Native Health Society 1-604-254-9949 www.vnhs.net

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Accommodationwww.tripadvisor.com

www.reviewblue

www.realtravel.com

www.canadianhotelguide.com

www.travelocity.ca

www.expedia.ca

Best Western 1-800-780-7234 www.BestWestern.com

Days Inn 1-800-329-7466 www.daysinn.com

Holiday Inn 1-800-439-4745 www.HolidayInn.com


Travelodge 1-800-578-7878 www.travelodge.ca

Medical Supportcontact details and maps of all hospitals, medical centres and health clinics www.hospitalsworld wide.com

Al-Anon Canada www.al-anon.org

Alateen Canada 1-613-723-8484 al-anon.alateen.org

Alcoholics Anonymous (AA) www.aacanada.com

ALS Society of Canada www.als.ca

Alternative Medicine Complementary Medicine www.canadianwellness.com, www. cchh.org

Alzheimer Society of Canada www.alzheimer.ca

Arthritis Telephone Information Service 1-800-321-1433 www.arthritis.ca

Canadian Adult Congenital Heart Network www.cachnet.org

Canadian Association of Gastroenterology www.cag-acg.org

Canadian Association of Retired People (CARP) 1-800-363-9736 www.carp.ca


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Al-Anon Canada www.al-anon.org

Alateen Canada 1-613-723-8484 al-anon.alateen.org

Alcoholics Anonymous (AA) www.aacanada.com

ALS Society of Canada www.als.ca

Alternative Medicine Complementary Medicine www.canadianwellness.com, www. cchh.org

Alzheimer Society of Canada www.alzheimer.ca

Arthritis Telephone Information Service 1-800-321-1433 www.arthritis.ca

Canadian Adult Congenital Heart Network www.cachnet.org

Canadian Association of Gastroenterology www.cag-acg.org

Canadian Association of Retired People (CARP) 1-800-363-9736 www.carp.ca


Cangrands kinship care support 1-613-474-0035 www.cangrands.com

Centre for Addictions and Mental Health 1-416-535-8501 www.camh.net

Childhood Cancer Foundation

› Candlelighters Canada 1-800-363-1062 www.childhoodcancer.ca

Drug and Alcohol Addiction Recovery www.addictionrecovery guide.org

Canadian Centre on Substance Abuse 1-613-235-4048 www.ccsa.ca

Canadian Diabetes Association 1-800-226-8464 www.diabetes.ca

Canadian Health Links for Seniors www.senioryears.com

Canadian Lung Association www.lung.ca

Canadian Red Cross 1-613-740-1900, 1-866-291-8979 www.redcross.ca

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Elderhostel 1-800-745-1690 www.roadscholar.org

Heart and Stroke Foundation www.heartandstroke.ca

Kidney Foundation of Canada 1-800-461-9063 www.kidney.ca

Kids Help Phone 1-800-668-6868 www.kidshelpphone.ca

MS Society 1-866-991-0577 www.mssociety.ca

Narcotics Anonymous Canadian Assembly meetings search www.canaacna.org

National Clearinghouse on Family Violence 1-800-267-1291 www.phac-aspc.gc.ca/ncfv-cnivf

Parkinson Society of Canada www.parkinson.ca

Problem Gambling 1-800-230-3505 www.problemgambling.ca

Thyroid Foundation of Canada www.thyroid.ca

Government of Canadawww.gc.ca

› Indian Residential Schools Resolution

› Crisis Line Health Support Program 1-866-925-4419

Health Canada

› First Nation and Inuit Health Branch, Non-Insured Health Benefits (NIHB) 1-866-362-6717 1-866-362-6719 www.hc-sc.gc.ca, www.canada.gc.ca, www.hc-sc.gc.ca

› Non-Insured Health Benefits, Dental Program 1-867-393-6866, 1-867-667-3942

› Northern Region, Whitehorse 1-867-393-6770 www.hc-sc.gc.ca

Human Resources and Skills Development Canada

› CPP Disability Benefits 1-800-277-9914 www.servicecanada. gc.ca

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Government of Canadawww.gc.ca

› Indian Residential Schools Resolution

› Crisis Line Health Support Program 1-866-925-4419

Health Canada

› First Nation and Inuit Health Branch, Non-Insured Health Benefits (NIHB) 1-866-362-6717 1-866-362-6719 www.hc-sc.gc.ca, www.canada.gc.ca, www.hc-sc.gc.ca

› Non-Insured Health Benefits, Dental Program 1-867-393-6866, 1-867-667-3942

› Northern Region, Whitehorse 1-867-393-6770 www.hc-sc.gc.ca

Human Resources and Skills Development Canada

› CPP Disability Benefits 1-800-277-9914 www.servicecanada. gc.ca

Service Canada CPP, OAS, Disability 1-800-277-9914 www.servicecanada.gc.ca, www.canada. gc.ca

Treasury Board of Canada Secretariate

› Federal Superannuation 1-800-561-7930 www.fsna.com

Veterans Affairs Canada 1-866-522-2122 www.veterans.gc.ca

› Employment Insurance Sick Benefits 1-800-206-7218 www.servicecanada.gc.ca

Indian and Northern Affairs Canada (INAC) 1-867-667-3888, 1-800-661-0451 www.aadnc-aandc.gc.ca

Public Health Agency of Canada www.phac-aspc.gc.ca

Seniors Canada www.seniors.gc.ca

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NOTES

76Printed March 2015