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Guide For Deployment Engineers For Central VideoManager withRemote Sites Using DC-200 or Microservers

CS-002-012-002 Guide For Deployment Engineers For Central VideoManager with Remote Sites Using DC-200 or MicroserversTom Rattray

History:

Version Date Authors Notes0.2 2017-Feb-22 TR Updated for v701 2017-Jan-10 TR First Draft

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Table of ContentsTarget Audience............................................................................................................................................................. 3

Introduction.................................................................................................................................................................................... 3

Project Leads.................................................................................................................................................................................. 3

Tasks For Deployment Day......................................................................................................................................... 4My Deployment checklist........................................................................................................................................................... 4

How Many Plug Points Do I Need?........................................................................................................................................... 5

How Many Network Ports Do I Need?..................................................................................................................................... 5

How Much Space Do I Need To Provide?............................................................................................................................... 5

14 VideoBadge system..................................................................................................................................................................................... 5

RFID Reader And Cards.................................................................................................................................................... 6

How To Configure DC-200 or Microserver........................................................................................... 6Which One To Use?.............................................................................................................................................................. 6

Configuring DC-200 or Microserver....................................................................................................................................... 7

Configuring DC-200 in an Customer Site..................................................................................................................................................7

How To Configure User Accounts For Local Site Users...................................................................................10Configure Central VideoManager with user accounts for local Site users..............................................................10

Register Site Staff-members ID cards for self-assigning a VideoBadge...................................................................12

Define who can see videos from this site............................................................................................................................ 14

Configuring a Microserver in an Customer Site................................................................................................. 18Configure this Microserver to point to the Central VideoManager...........................................................................19

Configure Central VideoManager to know about this Microserver...........................................................................20

Configure this Microserver with user accounts for local Site users..........................................................................21

Register Site users RFID Tags for self-assigning a VideoBadge..................................................................................21

After We've Gone......................................................................................................................................................... 22How to get support.......................................................................................................................................................................................... 22

Manuals and Installer Software for Edesix VideoManager............................................................................................................22

Internal Training.............................................................................................................................................................................................. 22

VideoManager Walkthrough.......................................................................................................................................................................22

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Target Audience

NOTE: This is a generic document intended as an example for customisation. [TR]Deployment staff responsible for deploying Edesix VideoBadge systems in Customer stores. Deployment staff are responsible for:

Preparing environment in target store, Deploying VideoBadge system, Providing initial internal point of contact for support.

IntroductionIn 2016, Edesix VideoBadge Body Worn Video (BWV) was successfully deployed as stand-alone systems at 4 pilot stores in a bid to reduce the rate of verbal and physical assaults. A further trial established a connected version of the BWV system – videos were automatically uploaded from the store to the Central VideoManager (located at Customer HQ).Customer intends to proceed with deployment of the connected version to fifty stores – this work will be conducted by deployment staff following training at Customer premises from the manufacturer Edesix Ltd.This document includes key elements from that training day at Customer premises and points to several additional references.

How to prepare for deployment day (section ), What we need from you to make the deployment day as smooth as possible (section ), What you can expect from Edesix on the day (section Error: Reference source not found), and How to get support after we’ve gone (section ).

Please note that this technical document does not include any Customer operational policy for BWV.

Project LeadsYour Customer Project Lead contact is:

John Smith, [email protected]

Your Deployment Lead contact is: John Jones, [email protected]

Your Edesix Project Lead contact is: Tom Rattray, [email protected]

If you have any questions on this document, or the deployment process, please contact one of the above Project Leads.

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Tasks For Deployment DayMy Deployment checklist

✓ Customer Site deployment checklist for VideoBadge BWV SectionIdentify System Owner – local manager responsible for BWV system, liaison with supplier, holder of the training materialsIdentify manager in charge of assigning VideoBadges - Team Leader – day-to-day running of the system, has login to VideoManager BWV system, can create new usersIdentify device operators at this site – members of Local Team – may self-assign BWV cameras, wear them during shift, recording according to Customer operational policy then dock cameras at end of shift.Identify area for equipment, with enough desk space and mains plug sockets and network sockets with connection to Security Network.

Error:Referencesource notfound 2.3

Procure Static IP address for the DC-200/MicroserverProcure temporary Static IP address for deployment trouble-shooting laptopPlace DOCK7 + VideoBadge cameras in location, connect to mains and start chargingEITHER - Place DC-200 in location, do not power up yet, do not connect Ethernet yet.OR - Place Microserver in location, connect Ethernet to security network, connect monitor, speakers, keyboard, mouse. Power up Microserver.

This document will detail how to (section ) configure DC-200 Dock Controller (for sites with good network connectivity to Central VideoManager at HQ) and (section ) Microserver (for stores with limited network connectivity). Once the DC-200/Microserver has been successfully configured, finish the deployment with the following steps:

Create VideoManager user accounts for site staff-members (on Central VideoManager and/or local Microserver)Verify all staff-members can self-assign a VideoBadge BWV camera[possible] Provide initial system operator training in using the equipment

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How Many Plug Points Do I Need?

- One for the DOCK7- Plus

o one for DC-200 Dock Controller OR

o three for Microserver + monitor + speakers

How Many Network Ports Do I Need?

- One for the DC-200/Microserver- Plus

o one (temporary) for DEPLOYMENT engineer laptop

How Much Space Do I Need To Provide?To give you a sense of how much space is required, here is a photograph of the components.

- DC-200 Dock Controller (and PSU) is top-right and about the size of a paperback- Microserver on the left is size of a desktop tower PC, with a 22” monitor, keyboard, mouse, speakers.- Sites will have one DC-200 or one Microserver (depending on network bandwidth to Central VideoManager).- Sites will have a DOCK7 (picture shows a slightly wider DOCK14) for charging cameras.

14 VideoBadge system

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RFID Reader And CardsEvery use of a VideoBadge camera is automatically noted alongside the name of the staff-member who assigned themselves that camera. The check-out and check-in procedure is quick and simple and does not need a login to a computer. Staff-members allocate themselves a camera by swiping an RFID Reader with an RFID tag (which must be pre-registered with the VideoManager).

The system will then assign that staff-member the most appropriate tested camera (the assigned camera will flash and beep for fifteen seconds to make itself known).

How To Configure DC-200 or MicroserverWhich One To Use?The DC-200 Dock Controller and Microserver serve the same purpose – to connect a cluster of VideoBadges across the Customer Network with the Central VideoManager (HQ).

Some sites may have have low bandwidth connections to HQ, so need to use “store and forward” for the accumulation of videos (1GB per hour of recorded footage). This is provided by a Microserver. The Microserver has almost 7TB of internal file footage storage space. Videos are not automatically transferred to the Central VideoManager – they are uploaded in response to a manual request (clicking on cloud symbol) at the Central VideoManager. This greatly reduces the demand on low bandwidth network connections.Most sites (maybe all) will use a DC-200 Dock Controller – this transfers videos from docked VideoBadge cameras directly back to Central VideoManager. The DC-200 has no internal storage,

Customer Management decide the list of sites and work with deployment team to determine which sites receive a DC-200 or a Microserver (a site will use one or other, not both).

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Configuring DC-200 or MicroserverThese sections follow on from the Deployment Checklist in section and assume you have performed the previous steps successfully. If not, go back and do them!

Configuring DC-200 in an Customer Site- Login into Central VideoManager (192.168.0.224:9080)- Navigate to Devices->DockControllers- Click on the right-hand cog icon and select Generate DockController Config- You’ll see this dialog box:

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Fill in the details. In the example below- Serial for the DC-200 for Birkenhead is 303587 as shown on sticker on DC-200 (this is a fake example)- The site is Birkenhead, so call the device name after the store- Host is filled in automatically – 192.168.0.224:9080 is the location of the Central VideoManager- The Static IP for the DC-200 is to be 10.194.333.200 (this is a fake example!)- The Gateway at Birkenhead is 10.194.333.254 (this is a fake example!)

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- Then press GENERATE. This will cause a file (in this case DC303587.cfg) to be downloaded to your computer.- Copy that file (in this case DC303587.cfg) to a FAT32 USB stick- Insert that USB stick into the unpowered DC-200 (use one of the pair of USB ports next to the Ethernet port)- Connect the DC-200 to the Security network with an Ethernet cable- Connect the DC-200 to the mains and power up- Connect the RFID Reader to the DC-200 (one of the two ports next to the Ethernet port)

On powering up, the DC-200 will look for a configuration file with its name on the USB stick. On finding this file, it will apply the configuration and point to the Central VideoManager.

Sanity Check: All 3 green lights on top of the DC-200 will go solid green when network connection established.Trouble-shooting step: Insert FAT32 USB stick to DC-200 and power-cycle. A networking logging file will be written to the stick in plain text format. This is invaluable in tracing the problem (e.g. bad routing, mistyped configuration, firewall port blockage).IMPORTANT NOTE: With careful planning, a USB stick (and copies for multiple teams) can be generated in advance for ALL Customer sites and greatly simplify the DC-200 deployment process.

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This requires you to know in advance:1. The serial number for DC-200 going into a particular site2. The Static IP address allocated in that site for that DC-2003. The IP Gateway used for that site

How To Configure User Accounts For Local Site UsersThere are three important items to set up for each user in each site:

1. A user account for each user on VideoManager 2. RFID serial number for each user who is to self-assign a VideoBadge camera (using Customer ID)3. Define who can see videos from this site

Configure Central VideoManager with user accounts for local Site usersAdd user accounts to the Central VideoManager for local staff-members using VideoBadges or Videomanager software. Each user will have the Role: “System Operator” (to self-assign and record with Videobadges)Team Leaders must also be enabled for the Role: “Security Section Leader” (this custom Role should be renamed based on customer’s choice of job titles)

So the settings for a device operator staff-member should look like this:

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The settings for a team leader should look like this:

Register Site Staff-members ID cards for self-assigning a VideoBadgeAdd RFID serial number for each local staff-member who is to self-assign a camera – this uses staff-member’s RFID tag.To Enter the TOUCH ASSIGN ID (i.e. the RFID card serial)

- wave the staff-member’s RFID tag over the RFID reader- it will cause a red light and a “sad” beep (as it is an unrecognised card)- Click on the question mark (Search for recently failed RFID scans)

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- Copy the USB id (here, it’s 84D2A012)- Paste it into the TOUCH ASSIGN ID field in the user account settings- Press Save User

Confirm that this card now allows staff-member to self-assign a VideoBadge.

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Define who can see videos from this siteYou must configure which staff get to see which videos for this site (or else they will see none!). [NOTE: these rules will vary from customer to customer depending on their choice of workflow].The important rules for who can see videos captured at each site:

1. Non-supervisory device operator staff-members capture video but do not see it2. Team Leaders have a VideoManager login to see videos and process evidence.3. Team Leaders are only allowed to see videos generated by staff at their own site.

Steps:1. Identify list of VideoManager users at this store2. Find out who is the Team Leader (some stores might name more than one)3. Create user accounts in VideoManager4. Configure all store user accounts to AUTO SHARE with the Team Leader5. Configure the Team Leader user account to show other users at that site as SUPERVISED USERS.

Example 1: At Customer Dalkeith site (fictional):

Team Leader: Imran, in charge of three device operator staff-members: Bill, Bob and Benny

You must configure Bill, Bob and Benny’s user accounts so that all video they capture is automatically shared with Imran. You must also configure Imran’s user account so it shows he supervises Bill, Bob and Benny. Once you’ve done this, Imran will be the only Team Leader anywhere that can view videos for Customer Dalkeith.

So you would create then set up the four user accounts like this: Imran

SYSTEM OPERATOR = ON SECURITY SECTION LEADER = ON AUTO SHARE - none SUPERVISED USERS Bill, Bob and Benny

Bill SYSTEM OPERATOR = ON AUTO SHARE with Imran SUPERVISED USERS – none!

Bob SYSTEM OPERATOR = ON AUTO SHARE with Imran SUPERVISED USERS – none!

Benny SYSTEM OPERATOR = ON AUTO SHARE with Imran SUPERVISED USERS – none!

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For Imran:

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For Bill:

For Bob:

For Benny:

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Example 2: As Customer Newbattle (fictional), there are two Team Leaders, Aaron and Andrew plus two device operator staff-members Colin and Charlie.You would set up:

Four VideoManager user accounts Aaron

SYSTEM OPERATOR = ON SECURITY SECTION LEADER = ON AUTO SHARE with Andrew SUPERVISED USERS Colin and Charlie

Andrew SYSTEM OPERATOR = ON SECURITY SECTION LEADER = ON AUTO SHARE with Aaron SUPERVISED USERS Colin and Charlie

Colin SYSTEM OPERATOR = ON AUTO SHARE with Aaron and Andrew SUPERVISED USERS – none!

Charlie SYSTEM OPERATOR = ON AUTO SHARE with Aaron and Andrew SUPERVISED USERS – none!

Configuring a Microserver in an Customer Site- Connect speakers, mouse, keyboard, monitor, - Connect Microserver to Customer Network (you might need to lay in extra cable depending on positioning of

switch and your chosen location for Microserver).- Power up Microserver

The Microserver runs Windows 10 Pro and a local instance of VideoManager software. You need to ensure that:1. Configure this Microserver to point to the Central VideoManager2. Configure Central VideoManager to know about this Microserver3. Configure this Microserver with user accounts for local store users

a. Register site users’ RFID tags for self-assigning a VideoBadge

Configure this Microserver to point to the Central VideoManager- Log into the Microserver Windows account for EdesixAdmin (check with Edesix for password)- Start VideoManager administrator- Launch VideoManager web

o Log into VideoManager on the Microserver

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User recorderadmin, no passwordo Navigate to Admin and create a user account for yourself with full permissionso Logout from recorderadmin, log back in as yourselfo Disable the recorderadmin account

- Start VideoManager administratoro Navigate to Settings->Site Manager o Fill in details for this store to point to Central VideoManager, e.g. for Customer Beeston:

Tick the box Connect to a server? Enter Server address: as 192.168.0.224, Port: 9080 (this is the Central VideoManager)

[NOTE: this IP address will change from customer to customer] For This site’s password, copy the Basestation Id: (here it’s 3afc2a2a) and note it. Press OK to save.

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You will see that Site Server shows as a warning triangle – this means you do not yet have connection with the Central VideoManager (when you do, this will become a white tick in a green circle).

Configure Central VideoManager to know about this Microserver- Open browser to VideoManager on Microserver (127.0.0.1:9080)- Navigate to Status->Sites

- Click on the icon for Create site- Fill in the details for this store, e.g. for Customer Beeston:

o Note that the PASSWORD and CONFIRM PASSWORD must match This site’s password as you set it

on the Central VideoManager IDENTIFIER must match This site’s identifier as you set it on the Central VideoManager

- Press CREATE SITE to save

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You will now have a trusted connection between this Microserver and the Central VideoManager.

Configure this Microserver with user accounts for local Site usersAdd user accounts for local staff-member to the local VideoManager.

Register Site users RFID Tags for self-assigning a VideoBadgeFor each staff-member who will self-assign then use a VideoBadge:

1. Find out the RFID serial number of that staff-member’s RFID tag (using the procedure in section Error: Reference source not found)

2. Enter that RFID serial into the Touch ID field for the User account for that user and save your changes.3. Test by self-assigning a VideoBadge using that staff-member’s RFID tag.

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After We've GoneHow to get support

Contact/go through your local Technical System Owner Check Edesix Support website: http://www.edesix.com/support Email Edesix technical support (raises a support ticket): [email protected] Call Edesix technical support desk: 0131 510 0232 (note escalated Tier2 support is available Monday-Friday 9-

5).

Manuals and Installer Software for Edesix VideoManagerThe software installer and supporting manuals can be downloaded from the following link using the provided user-name and password:- http://www.edesix.com/login- Username: edesix- Password: videomanager7

Internal TrainingYou can adapt our training materials to meet your staff-members’ specific needs. The following sections provide links for you to download source documents.

VideoManager Walkthrough

This is a gentle 10-minute walk through the v7 VideoManager – it provides an easy overview of how to use the software, including advanced features such as redaction. This is useful as a preview before live training and as a reminder after live training.

https://www.dropbox.com/s/9hl3thtrw8g96jh/Toms-VideoManager-Walkthrough.mp4?dl=0

PowerPoint Slides - “VideoBadge Operation and Set-up”This is a slide pack covering how to record with the VideoBadge and how to manage the subsequent creation of evidential incidents. It uses Microsoft PowerPoint 2016 format.

https://www.dropbox.com/s/yajna7iv1jh1vga/CS-26%20VideoManager%20v6%20Training%20for%20CUSTOMER%20v2.pptx?dl=0

Instruction sheetsSee your Training Department for latest versions.

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https://www.dropbox.com/s/yajna7iv1jh1vga/CS-26%20VideoManager%20v6%20Training%20for%20ASDA%20v2.pptx?dl=0

https://www.dropbox.com/s/yajna7iv1jh1vga/CS-26%20VideoManager%20v6%20Training%20for%20ASDA%20v2.pptx?dl=0

https://www.dropbox.com/s/9hl3thtrw8g96jh/Toms-VideoManager-Walkthrough.mp4?dl=0


http://www.edesix.com/support

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