guests expectations have shifted in a big way 2021
TRANSCRIPT
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 16
19 May 2021
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INDUSTRY UPDATE
PRESS RELEASE
2021 Housekeeping And Hygiene Study RevealsGuests Expectations Have Shifted In A Big WaySurvey results show guests ready to travel again but opting for touch-free
services and enhanced health and safety protocols in a new report by
Hospitality Net Knowingli and Knowcross
4 min
2021 Housekeeping and Hygiene Study Reveals Guests Expectations Have Shifted in a Big Way mdash 2021 Housekeeping and Hygiene Study Reveals Guests Expectations Have Shifted in a Big Way mdash PhotoPhoto
Hospitality NetHospitality Net
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 26
Netherlands DC and Toronto CA ndash Hospitality Net the most
trusted source for hospitality industry news and Knowingli
Market Research today revealed the results of an exclusive
Housekeeping and Hygiene survey sponsored by Knowcross
The ndings compiled in a comprehensive new report titled
The New Landscape of Housekeeping and Hygiene
Communications and Protocols are Key to Gain Travelers
Condence examine the perspective of guest expectations
and reveal key indicators of the industrys success and
recovery
Advertisements
DOWNLOAD THE FREE REPORT
Based on over 400 survey responses hospitalitys long-awaited comeback hinges predominantly
on safety trust and transparency Over 93 of those surveyed say that they expect each hotel to
outline its safety measures When it comes to areas of concern elevators and guest rooms are at
the top of the list with doors gyms and restaurants not far behind Occupancy limits and touch-
free tech are also priorities when it comes to building condence
Henri Roelings the founder of Hospitality Net said It seems that the denition of loyalty has really
changed amidst the pandemic Its now as much about communication and safety Once more guests
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 36
get a taste of that theres a whole baseline that is set for hotels and travel that well see moving
forward
Other notable trends that emerged in the research
Over 86 of respondents plan to book a hotel stay in the next 12 months
More than 50 are satised with how the hotel industry has addressed sanitation
cleanliness and hygiene
91 are more likely to stay at a hotel that took the initiative to help their employees who
permanentlytemporarily lost their jobs during the COVID-19 outbreak
This shift in guest expectations is not like a rubber band Its not going to snap back any time soon
even when we get through COVID explains Alan Young co-founder of Knowingli Of those planning
to travel over the next 12 months over 80 intend to look at health and safety protocols before
choosing a hotel Moreover over 57 would pay more for a room that is certied clean
Understanding these expectations enables hoteliers to anticipate and respond to the enduring changes
that will transform our industry
ldquoRethinking operations and re-designing housekeeping operations using technology is the only way to
achieve the productivity and quality that is requiredrdquo said Nikhil Nath the Founder and Chief
Executive Ocer of Knowcross a leader in SaaS technology for the global hotel industry ldquoAt
Knowcross we focus on three central housekeeping areas sta productivity cleaning quality and guest
experience We have moved swiftly to enhance our products to adapt to the negative impact COVID-19
has had on each of these areasrdquo
To download the report The New Landscape of Housekeeping and Hygiene Communications
and Protocols are Key to Gain Travelers Condence click here
About KnowingliKnowingli is a market research agency focused on delivering intelligence that fuels smart
business strategies content marketing and sales With access to over 40000 data points 18
million panelists 4000 brands across over 46 countries as well as custom survey-led research
capabilities we help companies across all industries to grow their business with better insights
into their customers prospects trends and emerging market demands
Our data partners are the global gold standard used by companies like Google Slack Facebook
LinkedIn Spotify CDC Sutter Health Goldman Sachs BMW NBA StubHub Cirque du Soleil
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 46
Emirates Hello Fresh and eMarketer Knowingli has reimagined the idea of integrated market
research and content marketing services to make them accessible and aordable for companies
and budgets of all sizes
Knowingli has reimagined the idea of integrated market research and content marketing services
to make them accessible and aordable for companies and budgets of all sizes To learn more
visit knowinglico
About KnowcrossFounded in 2002 Knowcross is a global leader in hotel operations optimization software
developing proven service quality management solutions to maximize eciency productivity and
elevate guest service - with a direct impact on increasing the bottom‐line
The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications
including KNOW Service KNOW Housekeeping KNOW Glitch KNOW Mobile KNOW Inspection
KNOW Tenant and KNOW Maintenance All Knowcross solutions support multiple languages can
be fully customized and seamlessly interface to the leading PMS systems in-room control
systems sta safety devices messaging gateways and re alarm systems
With a global customer base across 40+ countries Knowcross is a trusted partner to some of the
worldrsquos most well-known global brands including Aqua-Aston Hospitality Capella Hotels amp
Resorts Cheval Residences Generator Hoxton Hyatt Hilton IHG Kempinski Minor Hotel Group
Oberoi Hotels amp Resorts Radisson Hotels Rosewood Sydell Group Taj Hotels The Doyle
Collection Sutton Place Hotels Shangri-La and Sydell Group as well as marquee independents
such as Angad Arts Hotel Dolder Grand Zurich Inn at Perry Cabin The Greenbrier Le
Bartheacutelemy Hotel amp Spa Le Bristol Paris Mandarin Orchard Singapore Ojai Valley Inn The
Curtain London The Mark New York The Ned London and The William Vale Brooklyn
To learn more visit knowcrosscom
RELATED VIEWPOINT
Outsourced housekeeping - the panacea to all our housekeeping woesOutsourcing companies are tipped to be benetting from the current arduous environment characterised by
occupancy uctuations and labour shortages Yet the problems are no dierent for external parties and some
of the economies of scale inherent in the hotel are delegated down the line
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 56
VIEW VIEWPOINT
READ MORE
RELATED NEWS
New Study Reveals Some Surprising New Insights Into GuestExpectations in a Changed World | By Henri Roelings25 May 2021 mdash A year ago any hotelier might have told you that it was all about guest personalization
Another hotelier might have insisted that the key to a happy guest was striking the balance between high-
touch and high-tech service Another might have argued for unparalleled guest convenience
About Hospitality NetHospitality Net powered by Hsyndicate is the 1 ranked website for the global hospitality community
Recognized as the most inuential industry trade publication Hospitality Net attracts the largest number of
unique visitors page views and targeted subscribers through its unparalleled network of sites and partners
Since its inception in 1999 Hospitality Net has been regarded as the most trusted source for industry leaders
and experts to connect share and learn Content is distributed to a network of partner sites and associations
including HFTP HSMAI and HITEC and supports all facets of the business including opinion articles press
releases appointments events job openings webinars reports sponsored content and digital advertising
Hospitality Net has the most innovative publishing and distribution technology as well as robust reporting
capabilities to ensure clients can maximize their marketing ROI and measure their success To learn more visit
hospitalitynetorg
CONTACT
Jill Dassen
Sales amp Marketing Manager
Send email
LATEST NEWS
MORE FROM HOSPITALITY NET
Cancellations Rates Where Do They Stand And How Can You Overcome Them
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 66
Media Kit middot Newsletter middot RSS Feeds middot Post Content middot Contact Us
1995-2020 Hospitality Nettrade All rights reserved Hospitality Net is powered by Hsyndicate
OPINION ARTICLE
US Travel Praises Administration Steps To Reopen Intrsquol Travel
PRESS RELEASE
WTTC Research Reveals Travel amp Tourism Sectorrsquos Contribution To Japanrsquos GDP Dropped By $138
Billion In 2020
PERFORMANCE
ITC Hotels Opens The Welcomhotel Tavleen Chail
NOW OPEN
Courtyard By Marriott Brand Will Debut To Sri Lanka
PIPELINE
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 26
Netherlands DC and Toronto CA ndash Hospitality Net the most
trusted source for hospitality industry news and Knowingli
Market Research today revealed the results of an exclusive
Housekeeping and Hygiene survey sponsored by Knowcross
The ndings compiled in a comprehensive new report titled
The New Landscape of Housekeeping and Hygiene
Communications and Protocols are Key to Gain Travelers
Condence examine the perspective of guest expectations
and reveal key indicators of the industrys success and
recovery
Advertisements
DOWNLOAD THE FREE REPORT
Based on over 400 survey responses hospitalitys long-awaited comeback hinges predominantly
on safety trust and transparency Over 93 of those surveyed say that they expect each hotel to
outline its safety measures When it comes to areas of concern elevators and guest rooms are at
the top of the list with doors gyms and restaurants not far behind Occupancy limits and touch-
free tech are also priorities when it comes to building condence
Henri Roelings the founder of Hospitality Net said It seems that the denition of loyalty has really
changed amidst the pandemic Its now as much about communication and safety Once more guests
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 36
get a taste of that theres a whole baseline that is set for hotels and travel that well see moving
forward
Other notable trends that emerged in the research
Over 86 of respondents plan to book a hotel stay in the next 12 months
More than 50 are satised with how the hotel industry has addressed sanitation
cleanliness and hygiene
91 are more likely to stay at a hotel that took the initiative to help their employees who
permanentlytemporarily lost their jobs during the COVID-19 outbreak
This shift in guest expectations is not like a rubber band Its not going to snap back any time soon
even when we get through COVID explains Alan Young co-founder of Knowingli Of those planning
to travel over the next 12 months over 80 intend to look at health and safety protocols before
choosing a hotel Moreover over 57 would pay more for a room that is certied clean
Understanding these expectations enables hoteliers to anticipate and respond to the enduring changes
that will transform our industry
ldquoRethinking operations and re-designing housekeeping operations using technology is the only way to
achieve the productivity and quality that is requiredrdquo said Nikhil Nath the Founder and Chief
Executive Ocer of Knowcross a leader in SaaS technology for the global hotel industry ldquoAt
Knowcross we focus on three central housekeeping areas sta productivity cleaning quality and guest
experience We have moved swiftly to enhance our products to adapt to the negative impact COVID-19
has had on each of these areasrdquo
To download the report The New Landscape of Housekeeping and Hygiene Communications
and Protocols are Key to Gain Travelers Condence click here
About KnowingliKnowingli is a market research agency focused on delivering intelligence that fuels smart
business strategies content marketing and sales With access to over 40000 data points 18
million panelists 4000 brands across over 46 countries as well as custom survey-led research
capabilities we help companies across all industries to grow their business with better insights
into their customers prospects trends and emerging market demands
Our data partners are the global gold standard used by companies like Google Slack Facebook
LinkedIn Spotify CDC Sutter Health Goldman Sachs BMW NBA StubHub Cirque du Soleil
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 46
Emirates Hello Fresh and eMarketer Knowingli has reimagined the idea of integrated market
research and content marketing services to make them accessible and aordable for companies
and budgets of all sizes
Knowingli has reimagined the idea of integrated market research and content marketing services
to make them accessible and aordable for companies and budgets of all sizes To learn more
visit knowinglico
About KnowcrossFounded in 2002 Knowcross is a global leader in hotel operations optimization software
developing proven service quality management solutions to maximize eciency productivity and
elevate guest service - with a direct impact on increasing the bottom‐line
The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications
including KNOW Service KNOW Housekeeping KNOW Glitch KNOW Mobile KNOW Inspection
KNOW Tenant and KNOW Maintenance All Knowcross solutions support multiple languages can
be fully customized and seamlessly interface to the leading PMS systems in-room control
systems sta safety devices messaging gateways and re alarm systems
With a global customer base across 40+ countries Knowcross is a trusted partner to some of the
worldrsquos most well-known global brands including Aqua-Aston Hospitality Capella Hotels amp
Resorts Cheval Residences Generator Hoxton Hyatt Hilton IHG Kempinski Minor Hotel Group
Oberoi Hotels amp Resorts Radisson Hotels Rosewood Sydell Group Taj Hotels The Doyle
Collection Sutton Place Hotels Shangri-La and Sydell Group as well as marquee independents
such as Angad Arts Hotel Dolder Grand Zurich Inn at Perry Cabin The Greenbrier Le
Bartheacutelemy Hotel amp Spa Le Bristol Paris Mandarin Orchard Singapore Ojai Valley Inn The
Curtain London The Mark New York The Ned London and The William Vale Brooklyn
To learn more visit knowcrosscom
RELATED VIEWPOINT
Outsourced housekeeping - the panacea to all our housekeeping woesOutsourcing companies are tipped to be benetting from the current arduous environment characterised by
occupancy uctuations and labour shortages Yet the problems are no dierent for external parties and some
of the economies of scale inherent in the hotel are delegated down the line
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 56
VIEW VIEWPOINT
READ MORE
RELATED NEWS
New Study Reveals Some Surprising New Insights Into GuestExpectations in a Changed World | By Henri Roelings25 May 2021 mdash A year ago any hotelier might have told you that it was all about guest personalization
Another hotelier might have insisted that the key to a happy guest was striking the balance between high-
touch and high-tech service Another might have argued for unparalleled guest convenience
About Hospitality NetHospitality Net powered by Hsyndicate is the 1 ranked website for the global hospitality community
Recognized as the most inuential industry trade publication Hospitality Net attracts the largest number of
unique visitors page views and targeted subscribers through its unparalleled network of sites and partners
Since its inception in 1999 Hospitality Net has been regarded as the most trusted source for industry leaders
and experts to connect share and learn Content is distributed to a network of partner sites and associations
including HFTP HSMAI and HITEC and supports all facets of the business including opinion articles press
releases appointments events job openings webinars reports sponsored content and digital advertising
Hospitality Net has the most innovative publishing and distribution technology as well as robust reporting
capabilities to ensure clients can maximize their marketing ROI and measure their success To learn more visit
hospitalitynetorg
CONTACT
Jill Dassen
Sales amp Marketing Manager
Send email
LATEST NEWS
MORE FROM HOSPITALITY NET
Cancellations Rates Where Do They Stand And How Can You Overcome Them
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 66
Media Kit middot Newsletter middot RSS Feeds middot Post Content middot Contact Us
1995-2020 Hospitality Nettrade All rights reserved Hospitality Net is powered by Hsyndicate
OPINION ARTICLE
US Travel Praises Administration Steps To Reopen Intrsquol Travel
PRESS RELEASE
WTTC Research Reveals Travel amp Tourism Sectorrsquos Contribution To Japanrsquos GDP Dropped By $138
Billion In 2020
PERFORMANCE
ITC Hotels Opens The Welcomhotel Tavleen Chail
NOW OPEN
Courtyard By Marriott Brand Will Debut To Sri Lanka
PIPELINE
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 36
get a taste of that theres a whole baseline that is set for hotels and travel that well see moving
forward
Other notable trends that emerged in the research
Over 86 of respondents plan to book a hotel stay in the next 12 months
More than 50 are satised with how the hotel industry has addressed sanitation
cleanliness and hygiene
91 are more likely to stay at a hotel that took the initiative to help their employees who
permanentlytemporarily lost their jobs during the COVID-19 outbreak
This shift in guest expectations is not like a rubber band Its not going to snap back any time soon
even when we get through COVID explains Alan Young co-founder of Knowingli Of those planning
to travel over the next 12 months over 80 intend to look at health and safety protocols before
choosing a hotel Moreover over 57 would pay more for a room that is certied clean
Understanding these expectations enables hoteliers to anticipate and respond to the enduring changes
that will transform our industry
ldquoRethinking operations and re-designing housekeeping operations using technology is the only way to
achieve the productivity and quality that is requiredrdquo said Nikhil Nath the Founder and Chief
Executive Ocer of Knowcross a leader in SaaS technology for the global hotel industry ldquoAt
Knowcross we focus on three central housekeeping areas sta productivity cleaning quality and guest
experience We have moved swiftly to enhance our products to adapt to the negative impact COVID-19
has had on each of these areasrdquo
To download the report The New Landscape of Housekeeping and Hygiene Communications
and Protocols are Key to Gain Travelers Condence click here
About KnowingliKnowingli is a market research agency focused on delivering intelligence that fuels smart
business strategies content marketing and sales With access to over 40000 data points 18
million panelists 4000 brands across over 46 countries as well as custom survey-led research
capabilities we help companies across all industries to grow their business with better insights
into their customers prospects trends and emerging market demands
Our data partners are the global gold standard used by companies like Google Slack Facebook
LinkedIn Spotify CDC Sutter Health Goldman Sachs BMW NBA StubHub Cirque du Soleil
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 46
Emirates Hello Fresh and eMarketer Knowingli has reimagined the idea of integrated market
research and content marketing services to make them accessible and aordable for companies
and budgets of all sizes
Knowingli has reimagined the idea of integrated market research and content marketing services
to make them accessible and aordable for companies and budgets of all sizes To learn more
visit knowinglico
About KnowcrossFounded in 2002 Knowcross is a global leader in hotel operations optimization software
developing proven service quality management solutions to maximize eciency productivity and
elevate guest service - with a direct impact on increasing the bottom‐line
The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications
including KNOW Service KNOW Housekeeping KNOW Glitch KNOW Mobile KNOW Inspection
KNOW Tenant and KNOW Maintenance All Knowcross solutions support multiple languages can
be fully customized and seamlessly interface to the leading PMS systems in-room control
systems sta safety devices messaging gateways and re alarm systems
With a global customer base across 40+ countries Knowcross is a trusted partner to some of the
worldrsquos most well-known global brands including Aqua-Aston Hospitality Capella Hotels amp
Resorts Cheval Residences Generator Hoxton Hyatt Hilton IHG Kempinski Minor Hotel Group
Oberoi Hotels amp Resorts Radisson Hotels Rosewood Sydell Group Taj Hotels The Doyle
Collection Sutton Place Hotels Shangri-La and Sydell Group as well as marquee independents
such as Angad Arts Hotel Dolder Grand Zurich Inn at Perry Cabin The Greenbrier Le
Bartheacutelemy Hotel amp Spa Le Bristol Paris Mandarin Orchard Singapore Ojai Valley Inn The
Curtain London The Mark New York The Ned London and The William Vale Brooklyn
To learn more visit knowcrosscom
RELATED VIEWPOINT
Outsourced housekeeping - the panacea to all our housekeeping woesOutsourcing companies are tipped to be benetting from the current arduous environment characterised by
occupancy uctuations and labour shortages Yet the problems are no dierent for external parties and some
of the economies of scale inherent in the hotel are delegated down the line
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 56
VIEW VIEWPOINT
READ MORE
RELATED NEWS
New Study Reveals Some Surprising New Insights Into GuestExpectations in a Changed World | By Henri Roelings25 May 2021 mdash A year ago any hotelier might have told you that it was all about guest personalization
Another hotelier might have insisted that the key to a happy guest was striking the balance between high-
touch and high-tech service Another might have argued for unparalleled guest convenience
About Hospitality NetHospitality Net powered by Hsyndicate is the 1 ranked website for the global hospitality community
Recognized as the most inuential industry trade publication Hospitality Net attracts the largest number of
unique visitors page views and targeted subscribers through its unparalleled network of sites and partners
Since its inception in 1999 Hospitality Net has been regarded as the most trusted source for industry leaders
and experts to connect share and learn Content is distributed to a network of partner sites and associations
including HFTP HSMAI and HITEC and supports all facets of the business including opinion articles press
releases appointments events job openings webinars reports sponsored content and digital advertising
Hospitality Net has the most innovative publishing and distribution technology as well as robust reporting
capabilities to ensure clients can maximize their marketing ROI and measure their success To learn more visit
hospitalitynetorg
CONTACT
Jill Dassen
Sales amp Marketing Manager
Send email
LATEST NEWS
MORE FROM HOSPITALITY NET
Cancellations Rates Where Do They Stand And How Can You Overcome Them
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 66
Media Kit middot Newsletter middot RSS Feeds middot Post Content middot Contact Us
1995-2020 Hospitality Nettrade All rights reserved Hospitality Net is powered by Hsyndicate
OPINION ARTICLE
US Travel Praises Administration Steps To Reopen Intrsquol Travel
PRESS RELEASE
WTTC Research Reveals Travel amp Tourism Sectorrsquos Contribution To Japanrsquos GDP Dropped By $138
Billion In 2020
PERFORMANCE
ITC Hotels Opens The Welcomhotel Tavleen Chail
NOW OPEN
Courtyard By Marriott Brand Will Debut To Sri Lanka
PIPELINE
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 46
Emirates Hello Fresh and eMarketer Knowingli has reimagined the idea of integrated market
research and content marketing services to make them accessible and aordable for companies
and budgets of all sizes
Knowingli has reimagined the idea of integrated market research and content marketing services
to make them accessible and aordable for companies and budgets of all sizes To learn more
visit knowinglico
About KnowcrossFounded in 2002 Knowcross is a global leader in hotel operations optimization software
developing proven service quality management solutions to maximize eciency productivity and
elevate guest service - with a direct impact on increasing the bottom‐line
The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications
including KNOW Service KNOW Housekeeping KNOW Glitch KNOW Mobile KNOW Inspection
KNOW Tenant and KNOW Maintenance All Knowcross solutions support multiple languages can
be fully customized and seamlessly interface to the leading PMS systems in-room control
systems sta safety devices messaging gateways and re alarm systems
With a global customer base across 40+ countries Knowcross is a trusted partner to some of the
worldrsquos most well-known global brands including Aqua-Aston Hospitality Capella Hotels amp
Resorts Cheval Residences Generator Hoxton Hyatt Hilton IHG Kempinski Minor Hotel Group
Oberoi Hotels amp Resorts Radisson Hotels Rosewood Sydell Group Taj Hotels The Doyle
Collection Sutton Place Hotels Shangri-La and Sydell Group as well as marquee independents
such as Angad Arts Hotel Dolder Grand Zurich Inn at Perry Cabin The Greenbrier Le
Bartheacutelemy Hotel amp Spa Le Bristol Paris Mandarin Orchard Singapore Ojai Valley Inn The
Curtain London The Mark New York The Ned London and The William Vale Brooklyn
To learn more visit knowcrosscom
RELATED VIEWPOINT
Outsourced housekeeping - the panacea to all our housekeeping woesOutsourcing companies are tipped to be benetting from the current arduous environment characterised by
occupancy uctuations and labour shortages Yet the problems are no dierent for external parties and some
of the economies of scale inherent in the hotel are delegated down the line
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 56
VIEW VIEWPOINT
READ MORE
RELATED NEWS
New Study Reveals Some Surprising New Insights Into GuestExpectations in a Changed World | By Henri Roelings25 May 2021 mdash A year ago any hotelier might have told you that it was all about guest personalization
Another hotelier might have insisted that the key to a happy guest was striking the balance between high-
touch and high-tech service Another might have argued for unparalleled guest convenience
About Hospitality NetHospitality Net powered by Hsyndicate is the 1 ranked website for the global hospitality community
Recognized as the most inuential industry trade publication Hospitality Net attracts the largest number of
unique visitors page views and targeted subscribers through its unparalleled network of sites and partners
Since its inception in 1999 Hospitality Net has been regarded as the most trusted source for industry leaders
and experts to connect share and learn Content is distributed to a network of partner sites and associations
including HFTP HSMAI and HITEC and supports all facets of the business including opinion articles press
releases appointments events job openings webinars reports sponsored content and digital advertising
Hospitality Net has the most innovative publishing and distribution technology as well as robust reporting
capabilities to ensure clients can maximize their marketing ROI and measure their success To learn more visit
hospitalitynetorg
CONTACT
Jill Dassen
Sales amp Marketing Manager
Send email
LATEST NEWS
MORE FROM HOSPITALITY NET
Cancellations Rates Where Do They Stand And How Can You Overcome Them
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 66
Media Kit middot Newsletter middot RSS Feeds middot Post Content middot Contact Us
1995-2020 Hospitality Nettrade All rights reserved Hospitality Net is powered by Hsyndicate
OPINION ARTICLE
US Travel Praises Administration Steps To Reopen Intrsquol Travel
PRESS RELEASE
WTTC Research Reveals Travel amp Tourism Sectorrsquos Contribution To Japanrsquos GDP Dropped By $138
Billion In 2020
PERFORMANCE
ITC Hotels Opens The Welcomhotel Tavleen Chail
NOW OPEN
Courtyard By Marriott Brand Will Debut To Sri Lanka
PIPELINE
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 56
VIEW VIEWPOINT
READ MORE
RELATED NEWS
New Study Reveals Some Surprising New Insights Into GuestExpectations in a Changed World | By Henri Roelings25 May 2021 mdash A year ago any hotelier might have told you that it was all about guest personalization
Another hotelier might have insisted that the key to a happy guest was striking the balance between high-
touch and high-tech service Another might have argued for unparalleled guest convenience
About Hospitality NetHospitality Net powered by Hsyndicate is the 1 ranked website for the global hospitality community
Recognized as the most inuential industry trade publication Hospitality Net attracts the largest number of
unique visitors page views and targeted subscribers through its unparalleled network of sites and partners
Since its inception in 1999 Hospitality Net has been regarded as the most trusted source for industry leaders
and experts to connect share and learn Content is distributed to a network of partner sites and associations
including HFTP HSMAI and HITEC and supports all facets of the business including opinion articles press
releases appointments events job openings webinars reports sponsored content and digital advertising
Hospitality Net has the most innovative publishing and distribution technology as well as robust reporting
capabilities to ensure clients can maximize their marketing ROI and measure their success To learn more visit
hospitalitynetorg
CONTACT
Jill Dassen
Sales amp Marketing Manager
Send email
LATEST NEWS
MORE FROM HOSPITALITY NET
Cancellations Rates Where Do They Stand And How Can You Overcome Them
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 66
Media Kit middot Newsletter middot RSS Feeds middot Post Content middot Contact Us
1995-2020 Hospitality Nettrade All rights reserved Hospitality Net is powered by Hsyndicate
OPINION ARTICLE
US Travel Praises Administration Steps To Reopen Intrsquol Travel
PRESS RELEASE
WTTC Research Reveals Travel amp Tourism Sectorrsquos Contribution To Japanrsquos GDP Dropped By $138
Billion In 2020
PERFORMANCE
ITC Hotels Opens The Welcomhotel Tavleen Chail
NOW OPEN
Courtyard By Marriott Brand Will Debut To Sri Lanka
PIPELINE
SEARCH
6122021 2021 Housekeeping And Hygiene Study Reveals Guests Expectations Have Shifted In A Big Way
httpswwwhospitalitynetorgnews4104382html 66
Media Kit middot Newsletter middot RSS Feeds middot Post Content middot Contact Us
1995-2020 Hospitality Nettrade All rights reserved Hospitality Net is powered by Hsyndicate
OPINION ARTICLE
US Travel Praises Administration Steps To Reopen Intrsquol Travel
PRESS RELEASE
WTTC Research Reveals Travel amp Tourism Sectorrsquos Contribution To Japanrsquos GDP Dropped By $138
Billion In 2020
PERFORMANCE
ITC Hotels Opens The Welcomhotel Tavleen Chail
NOW OPEN
Courtyard By Marriott Brand Will Debut To Sri Lanka
PIPELINE
SEARCH