If you were travelling a 1,000 mile journey through rough uncharted terrain would you try it without a map?

Now hotels have such a map for success

The Medallia Guest Feedback

+0.7

+2.1

+3.4

+2.6

+2.9

+1.2

+2.1

GOING FOR A 10ASK ME ABOUT IT

“When you get a Guest Survey we hope you’ll give us a 10”

Most travelers take the TripAdvisor Reviews with a grain of salt. Responding and showing concern of a hotelier helps “lift” the hotel’s professionalism and public image.

TripAdvisor and other Social Networking Sites are here to stay◦ FaceBook◦ YouTube◦ MySpace◦ Many others