guest room management solutions_a4

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Guest Room Management SolutionsDeliver exceptional guest satisfaction while optimizing energy and operational efficiency.

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Provide an exceptional guest room environment that improves your bottom line

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It starts with the comfort and experience of your guests

Schneider Electric guest room management solutions are designed to put

your guests in control for an experience they will remember

What makes the perfect guest room? It’s an environment that makes your guests feel at home, whether they’re local travelers or visiting from afar. It’s an environment where you can personalize their experience with a welcome message displayed in their room, in their native language.

It’s a room where your guests are greeted with a comfortable temperature and can enjoy simple room control to create exactly the ambience they want. It’s a room with no complexities, just pure delight and gratification.

It’s a room where every detail has been attended to, where each one of its elements contributes to an exceptional guest experience. This includes enjoying advanced technology such as temperature, lighting, bedside panel, tablet, curtain, and entertainment system control — all with a solution that complements your hotel through elegance, sophistication, and customization.

Schneider Electric guest room management solutions help you deliver

all of this with a powerful Guest Room Management System and smart

room controllers that offer multi-language support and elegantly designed

products that blend beautifully with your decor.

Offered globally, our

guest room management

solutions enable you

to improve operations

and reduce costs while

increasing guests’ control

and comfort.


Typical heating control sequence of a standalone guest room

Occupiedstatus

Standbystatus

Unoccupiedstatus

Example:22 ºC

Example:20 ºC

Example:16 ºC

Occupied until dooropens/closes and nomore movement isdetected insidethe room

Waiting to detect movement in the room

Stay in standby fora con�gurable time

Initial stateat power up

Presence detected bypassive infrared (PIR) device

Unoccupiedtime elapsed

Presence detectedby PIR device

Door closeDoor open

Drive efficiency while your guests are awayOn average, guests spend less than eight hours per day in their rooms. When unoccupied, the guest room is often left with the heating, ventilation, and air conditioning (HVAC) and lights on. That’s wasted energy and money. You can now turn that into an opportunity with Schneider ElectricTM guest room management solutions.

According to ENERGY STAR®, hotels in the United States spend $2,296 (approximately €2,060) per available room each year on energy — this represents 6 per cent of all operating costs. Guest room management solutions help you reduce those costs. Saving 10 per cent would have the same financial effect as increasing the average daily room rate by $0.62 (approximately €0.56) in limited-service hotels and by $1.35 (approximately €1.21) in full-service hotels. These numbers are often even higher in parts of the world where air conditioning is used extensively.

Schneider Electric guest room management solutions use a combination of presence detectors and door status data to automatically detect whenever a room is unoccupied, adjusting room conditions while guests are away and quickly restoring those settings as soon as they return.

Our solutions drive greater hotel efficiency and savings. And it’s all seamless to the guests — they are simply greeted by the finest comfort and guest room experience.

Room conditions adjust

automatically using

presence detectors and

door status data that

determine when guests are

away and when they return.


Bridge the gap between guest rooms and the rest of your hotelDrive further energy and operational efficiency by integrating guest rooms with your property management system (PMS), building management system (BMS), or our Guest Room Management System (GRMS). Connecting the guest room with other systems provides you with more visibility, functionality, and control, while enhancing the guest experience. The main components of our guest room management solutions include the following:

SE8000 Series Room Controller provides occupancy-based HVAC control. Integration with the PMS allows the hotel Operator to:

• Send welcome messages on arrival.

• Set guests’ preferred language, temperature, etc.

• Send targeted commercial messages to rooms.

Hotel Room Controller (HRC) manages multiple lighting circuits, curtains, DND/MUR, bedside panel, and tablet applications in the guest room. It aggregates data from all subsystems and devices in the room, and sends it to the GRMS and PMS.

Guest Room Management System receives data from the HRC and provides centralized visibility and control of guest rooms and other services like BMS, PMS, and door lock. The GRMS enables the Operator to see occupancy and DND/MUR status, monitor and control conditions in the room, and troubleshoot problems remotely.

SmartStruxure Solution is an integrated building management system that includes hardware and software. The main software component is StruxureWare™ Building Operation (SBO). SBO integrates the HRC, GRMS, PMS and door lock system—improving staff productivity, reducing guest complaints, and enabling superior operational efficiency and guest room functionality.

Guest rooms often

represent more than 70

per cent of the floor space

of a hotel — now you can

have visibility into all of that

space and more.


Choose the right solution for your hotel

Limited Service Standalone Guest Room Management Solution

This solution is perfect for limited service hotels that want to control energy use in guest rooms, and need a simple solution with easy installation and fast ROI. Our Standalone solution allows you to optimize guest room energy consumption based on occupancy detection. The SE8000 Series Room Controller is the core of the solution; it determines occupancy and other room parameters from various sensors to reduce energy consumption during unoccupied periods.

Standalone guest room management architecture for limited service hotels

Limited Service Integrated Guest Room Management Solution

This solution builds upon the occupancy-based Standalone solution to include native integration with our GRMS. From this single-user interface, you can view and manage individual rooms, or the entire network of rooms, to drive energy efficiency, monitor alarms and events, and perform proactive maintenance. Take it one step further by integrating with PMS to activate rooms upon check-in, send personalized and promotional messages to guests, and set preferred language, temperature, and unit of measure on in-room devices.

Schneider Electric offers a range of guest room management solutions to suit

your needs, objectives, and budget. Whether you require a standalone guest

room management solution for easy installation and fast ROI, a solution that

integrates guest rooms with our Guest Room Management System (GRMS) and

BMS/PMS, or one that provides advanced guest room functionality, comfort,

and ambience — our guest room management offers are designed to enhance

the guest experience while driving energy and operational efficiency.

Room 101

Room 102

Room 103

Common Areas

BMS/GRMS

PMS Automation Server

MPM-GW

Integrated guest room management architecture for limited service hotels Note: MPM-GW is optional; used for wireless applications.

= wireless

HVAC

Master lighting

Cardreader

Door contact

Window contact

Motionsensor

HVAC

Masterlighting

Cardreader

Door contact

Motion sensor

Window contact


Integrated guest room management architecture for full service and luxury hotels

Allow Schneider Electric to

customize a solution that

fits the unique needs of

your hotel and budget.

Full Service & Luxury Integrated Guest Room Management Solution

For full service and luxury hotels that want to provide the ultimate in-room experience for their guests, this solution builds upon the technology of the Standalone and Integrated solutions by adding a Hotel Room Controller (HRC) to each guest room.

The HRC manages multiple lighting circuits, curtains, DND/MUR, bedside panel, and tablet applications in the guest room. It can also be integrated with the entertainment system to enable control from an in-room tablet or from your guests’ own devices. Our HRC builds a robust, added-value solution that ensures your guests enjoy a unique experience and pleasing ambience, enticing them to revisit your hotel in the future.

The HRC aggregates data from all the subsystems and devices in the room, including the SE8000 and 3rd party systems like door lock. This data is then served up to the GRMS and BMS/PMS for full visibility and control of the guest room, including occupied status, energy use, service requests, and maintenance needs.

PMS

Room 101 Room 102

Automation Server

HRC

BMS/GRMS

HRC

Guest Room Management System

The GRMS provides centralized, holistic visibility and control of guest rooms, and integrates with other services like BMS, PMS and door lock. Hotel staff can easily view room conditions such as occupancy, energy use, temperature, humidity, and maintenance needs, along with HVAC, curtain, DND/MUR, door, and window status. Now you can manage individual rooms, or the entire network of rooms, to drive energy efficiency, monitor alarms and events, and perform proactive maintenance.


Discover benefits you can measure

With a powerful GRMS, intelligent room controllers, and seamlessly integrated solutions, Schneider Electric guest room management solutions enable you to realize significant financial savings throughout the installation, operation, and maintenance of your hotel. Further savings can be achieved by adding advanced services such as building analytics and optimization.

> Typical 12- to 24-month payback period

> Energy savings of 25% to 44% through occupancy detection and temperature standby

> A 10% energy reduction is equivalent to an increase in the daily room rate by 0.62 USD (0.56 EUR) in limited-service hotels and by 1.35 USD (1.21 EUR) in full-service hotels (ENERGY STAR report for the US market)


Optimize your hotel’s performance

Enhance guest services

Guest room management improves staff productivity on behalf of your guests. Staff can easily see when rooms are unoccupied. The front desk can prepare room settings while guests are checking in and understand the room environment when they receive a call from the guest.

Improve maintenance efficiency and response times

The engineering team can start managing the entire property, whether they are on-site or off-site. With alarm notification, they become much more responsive and can act before the guest is even aware of a problem. With trending and reporting, they can be more proactive with equipment maintenance and ensure the best continuity of services for the property.

Achieve simplicity and sustainability at the same time

Full visibility of your energy use will enable you to improve operations and reduce costs while increasing guest control and comfort. Through our simple yet powerful guest room management solutions, you can remotely monitor and control HVAC, lighting, and metering systems to ensure your hotel is always operating at peak performance.

Improve revenue and brand awareness

Leverage the intelligent features of our solution to increase sales as well as your brand recognition. For example, display an invitation on the room controller in each guest room for happy hour in the lounge. Or proudly display your logo as the standby image to promote your hotel’s brand.

Schneider Electric guest room

management solutions allow

you to focus on what matters

most — your guests.


Global expertise you can rely on


Proven in hotels worldwide

As the architects of efficiency, Schneider Electric delivers intelligent energy management solutions to thousands of hotels around the world. Here are a few examples:

Hilton Copenhagen Airport, Copenhagen, Denmark Hilton trusted Schneider Electric to install sophisticated monitoring and control tools to keep its automation subsystems running smoothly. The integrated HVAC solution triggers the hotel’s booking system to adjust temperatures appropriately when guests check in and out. The solution provides Hilton with an efficient way to continually control energy costs for unoccupied rooms.

Hilton Americas-Houston, Texas, United States The Hilton Americas-Houston hotel is the area’s largest convention hotel and one of the most energy-efficient in the world. The contemporary 24-storey facility offers 1,200 guest rooms and over 8,000 m2 of meeting space. The Schneider Electric solution integrates with the hotel’s PMS and GRMS, and provides occupancy-based energy management in guest rooms, as well as building management throughout the hotel. ‘Schneider Electric’s ability to seamlessly communicate to third-party manufacturers and the full programmability of all levels of its controllers allowed us to meet Hilton’s interoperability requirements’, said Dan Travis from ENCO, the Schneider Electric partner that implemented this solution for Hilton Americas.

InterContinental Hanoi Landmark 72, Hanoi, Vietnam The tallest building in Vietnam uses Schneider Electric SE7000 Series room controllers to manage its 800 guest rooms and service apartments. All are connected to a Schneider Electric building management system that drives efficiency in the 46,000 m2 of the building. Information is exchanged with the property management system to ensure optimized energy savings.

Westin Washington National Harbor Hotel, Maryland, United States Westin Washington National Harbor Hotel utilizes Schneider Electric solutions for pump and fan applications used in heating, ventilation, and air conditioning that communicate with a building management system. These solutions save the Westin Washington National Harbor Hotel 26 per cent in energy costs.

Westin Resort, Macau The Westin Resort, Macau, a 33,000 m2 property, is operated by a Schneider Electric building management system. Westin’s Chief Engineer, JoJo Estrada, said that ‘every dollar that I save in energy use goes right into the gross operating profit. Hotel occupancy is very dynamic … the occupancy of the hotel changes. Sometimes there are floors that don’t have guests. If 60 per cent of the hotel is vacant, I don’t need to run the HVAC there.’ Thanks to the Schneider Electric system, the hotel saved 1.5 million USD in 6 years due to occupancy-based energy adjustments, and reduced staff by 3, due to greatly improved operational efficiency.

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Schneider Electric Americas

Boston ONE Campus800 Federal StreetAndover, MA 01810-1067Tel: +1-978-794-0800

www.schneider-electric.com

June 2016

Schneider Electric EMEA

Jägershillgatan 18 SE-213 75, Malmö, Sweden Tel: +46 (40) 38 68 50

Schneider Electric Hong Kong Ltd

11/F, Kerry Centre 683 King’s Rd Quarry Bay, Hong KongTel:+853 2875 1738

© 2016 Schneider Electric. All Rights Reserved. Schneider Electric, Life Is On Schneider Electric, and The global specialist in energy management, are trademarks and the property of Schneider Electric SE, its subsidiaries and affiliated companies. All other trademarks are the property of their respective owners. • www.schneider-electric.com BR-HO-GUESTROOMMGT-A4

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