guess who’s coming to dinner
DESCRIPTION
Guess Who’s Coming to Dinner. Not. ^. The Demographic Time-Bomb Jeffrey B. Catrett Dean, Ecole h ôtelière de Lausanne. The Generations. War Generation Born ca. 1920 - 1945 Post-WWII Baby Boomers Born ca. 1946-1963 Generation X (Baby Busters) Born ca. 1964 - 1980 - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/1.jpg)
![Page 2: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/2.jpg)
Guess Who’s Coming to Dinner^
Not
The Demographic Time-Bomb
Jeffrey B. CatrettDean, Ecole hôtelière de Lausanne
![Page 3: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/3.jpg)
The Generations• War Generation
– Born ca. 1920 - 1945• Post-WWII Baby Boomers
– Born ca. 1946-1963• Generation X (Baby Busters)
– Born ca. 1964 - 1980• Generation Y (Baby Boom Echo)
– Born ca. 1981 - ...• Europe = app. 4 years later ?
![Page 4: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/4.jpg)
Some Statistics
Source: Economist
![Page 5: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/5.jpg)
Some Statistics
Source: Economist
![Page 6: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/6.jpg)
Some Statistics
40’s 50’s 60’s 70’s 80’s
- $
![Page 7: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/7.jpg)
Some Statistics
Facing Near-Permanent Workforce Shortages
![Page 8: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/8.jpg)
Some StatisticsPopulation Distribution
Asia Europe / Ex USSR
Africa
Latin AmericaNorth
AmericaOceania
Source: WTO
![Page 9: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/9.jpg)
Some Statistics
Outsourced
Insourced
Hospitality Globalization
7 %37 %
Source: US Dept. of Labor
![Page 10: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/10.jpg)
Some Statistics
49% of Unemployed in US Unemployed > 10 Years
Source: US Dept. of Labor
![Page 11: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/11.jpg)
![Page 12: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/12.jpg)
![Page 13: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/13.jpg)
![Page 14: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/14.jpg)
![Page 15: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/15.jpg)
![Page 16: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/16.jpg)
![Page 17: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/17.jpg)
![Page 18: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/18.jpg)
An Inherent Problem Analyzing Generations
Life
Stage
G e n e r a t i o n
![Page 19: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/19.jpg)
Baby Boomers as Workers
• Idealistic; believe in working their way up• Relatively loyal; slow to change• Interested in benefits, including travel benefits, although
other benefits more important• Moving from formality to comfort because of advancing
age; still ambitious; finance and marketing savvy• Some indications of a yearning for earlier idealism• Hold positions in hierarchy and therefore trust in it
Source: Compiled Observations, EHL Degree Dissertation: Tony Chen
![Page 20: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/20.jpg)
Generation X as Workers
• Distrustful• Opportunistic / disloyal• Interested in free time and money more than position and
travel, meals, etc. : seeking work / life balance• Informal, comfortable, with a short attention span;
technologically savvy but childish• Power and hierarchy leave them unimpressed
Source: Compiled Observations, EHL Degree Dissertation: Tony Chen
![Page 21: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/21.jpg)
The Emerging Generation Y
• Young and still developing; very little spending power, very hard to generalize
• Possess some of their parent’s early idealism – “retro”• Share work / life balance issues with Gen. X• Even greater identity and recognition issues than Gen. X :
interested in position and advancement more than Gen. X• Much of the same impatience as Gen. X, but somewhat
more confident• Coming of age during an economic recession: more willing
to accept economic realities than Gen. X for nowSource: Research conducted by the Caterer & Hotelkeeper, Chess Partnerships and EHL
![Page 22: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/22.jpg)
The War for TalentThe Old Reality
People need companiesMachines, capital, and geography
are the competitive advantageBetter talent makes some
differenceJobs are scarceEmployees are loyal and jobs are
securePeople accept the standard package
they are offered
The New RealityCompanies need peopleTalented people are the
competitive advantageBetter talent makes a huge
differenceTalented people are scarcePeople are mobile and their
commitment is short termPeople demand much more
Source: Michaels, Handfield-Jones, Axelrod, The War for Talent
![Page 23: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/23.jpg)
Can Hospitality Meet the Needs of the Emerging (Smaller) Generations ?
![Page 24: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/24.jpg)
How Will We Address the Issues ?
IM Profitability
ProcessHR Practice
![Page 25: Guess Who’s Coming to Dinner](https://reader035.vdocuments.us/reader035/viewer/2022062222/5681633e550346895dd3cf51/html5/thumbnails/25.jpg)