guerilla usability in government

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Guerilla usability in government Any means, any how

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Post on 26-Jun-2015

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A presentation by a trio of developers on how to get usability done by hook or by crook in a large and slow moving environment. Getting people on your side, maintaining interest, and aiming for outcomes that produce stability. William Donovan is an extroverted usability expert who channels Chuck from, well, Chuck. Ceredwyn Ealanta is a graphic designer and web developer, and if she was a Timelord, she would definitely be Matt Smith. Stefan Willoughby is a web developer and accessibility champion who believes that Han shot first.

TRANSCRIPT

Page 1: Guerilla Usability in Government

Guerilla usability in government

Any means, any how

Page 2: Guerilla Usability in Government
Page 3: Guerilla Usability in Government

1. What is Guerrilla Usability?

• Fighting for the users• Getting it done• Aim for stability

Page 4: Guerilla Usability in Government

1. Why does Government need it?

• Get consensus

• Our audience

Page 5: Guerilla Usability in Government

1. What are the challenges?

• Education

• Time-poor

• TRAP - Total Risk Assessment Paralysis

• Re-inventing the wheel

Page 6: Guerilla Usability in Government
Page 7: Guerilla Usability in Government

Overcoming Barriers

Criticism

Rejection Assholes

 Pressure

As Richard St. John's TED talk

reminds us...

Page 8: Guerilla Usability in Government

Using...Tools

• People

• Processes

• Sneakiness

Page 9: Guerilla Usability in Government

People

• Get people on sideo Hire friends if you have to

• Maintain interesto Reduce documentation

Page 10: Guerilla Usability in Government

Reduce Documentation

Gapminder example serving as project documentation.

Page 11: Guerilla Usability in Government

Processes

• Leverage existing processes

• Get in early!

• Aim for outcomes that produce stability

Page 12: Guerilla Usability in Government

Stability - Wireframes to...

Page 13: Guerilla Usability in Government

...a polished product

Page 14: Guerilla Usability in Government

Sneakiness

• Do it anyway!

• Call it something else

• When processes are not followed, jump on it.

Page 15: Guerilla Usability in Government

Some Useful Tactics

• Go external

• Conversations

• Get help

• Showcase

Page 16: Guerilla Usability in Government

Showcasing...

Page 17: Guerilla Usability in Government
Page 18: Guerilla Usability in Government

Yes we can!

Usability in large organisations is difficult but possible.

• Prepare for challenges

• Support the people, work and outcomes

• Tools and tactics, find the free

• Promote tactics to others

Page 19: Guerilla Usability in Government

GUX Code

• Getting it done - create the process

• Do the hard yards

• Be sneaky, be invisible if necessary

• Maintain the fun

• It helps to have friends!