Guarantee Procedure

In

Regional Office (12)

Scrap Parts Warehouse (10)

Scrap Parts Testing (5)

Dea

ler

Outlook Express

Dealer System FacilitiesAuthorization( some parts) from regional office

Astai

www.isaco.ir

IKSA EPC ITA

Authorization( some parts) from Renault pars

Authorization( some parts) from

peugeot

Guarantee Instructions , Guarantee info. ,Technical info. ,Scrap Parts

Specifications , Service Bulletins , Dealers Personnel Info. Search Parts no.

Technical Consultation

Technical Consultation

Unix (off line)

Tel Net (on line)Online Reports

Reception , Invoice , …

http://unix.isaco.irUpdating

Unix(off line)

ORACLE

www.ikco.com

Vehicle Stop

AuthorizationParts Procurement

Parts Special Procurement

(VOR)

Rescue Vehicle SystemRecalls , Repair

Insurance

Car Purchase

Dealer Regional Offices

•Open Repair Order

•Vehicle Information

•Claim Process –Warranty Codification

•Part References

•Labour Codification

•Defect Codification

•Pre-authorization E-mail

•Send Replaced parts

•Close Ro

(Claims)

Guarantee System

Pre-approval request for repair (If it’s required according to Guarantee Policy)

Guarantee Department

•Capture

•Correction

•Follow-up (Claims and Parts Demand)

Confirmation of doc.

Guarantee Process in Iran Khodro

Financial Department

Payment

Claim

Car Manufacturer (Renault, Peugeot, Suzuki )

Astai

ITA

Pre-approval in special cases when more verification is needed ( ENGINE)

Reading data for Report , Analysis and

claim Procurement Department

ISACO SuppliersClaim

Scrap Parts Warehouse

Reports of Scrap Parts

Send Scrap Parts

IKCOSAPCO

Guarantee Process in Iran Khodro

Dealer Regional Offices Guarantee

DepartmentFinancial

Department

Completing Repairs

Recording Claim in Dealer System

Keeping and Delivering Guarantee Scrap Parts

Receiving Guarantee Scrap Parts & Sending

Confirmed Reports

Sending Claims via IKCO

Warranty System

Claim Correction in Dealer System

Capturing Claim’s Data

Final control & Approve

Credit RequestsPre validation Payment

Special CasesWork Order OpeningAsking for

Pre-authorizationApproval Approval

Warranty System

Y

N