gsa it strategic planning with the balanced scorecard...gsa it balanced scorecard customer...
TRANSCRIPT
GSA IT Strategic Planning with the Balanced Scorecard
March 8, 2018
Our Approach❏
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What is the Balanced Scorecard?❏
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How Do We Connect the IT Strategic Plan to Our People...
… so it doesn’t become shelfware?
Getting On the Same Page
The Process: Part 1 - GSA IT Development
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Facilitated Strategy Sessions to Build Engagement
Strategy Session Outcomes
40IT Initiatives
Strategic Objectives
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IDENTIFIED
IT Visioning + 2 Strategic Initiative Reviews GSA IT LEADERSHIP SESSIONS3
GSA IT
Employees78
DEFINED
11STRATEGIC
METRICS
OPERATIONAL
METRICS
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The Process: Part 2 - Customer Input
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Customer Engagement and Community Awareness
Cascading and Linking Performance❏
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GSA IT Strategic PlanFY 2018-2020
GSA IT Strategic Framework
GSA IT Balanced Scorecard
CUSTOMER SATISFACTION
INDEXCustomer
Internal Processes
Stewardship
Organizational Growth
FITARA COMPLIANCE INDEX
WORKFORCE ENGAGEMENT AND DEVELOPMENT INDEX
FAS IT VALUE SCORE
CYBERSECURITY POSTURE INDEX
PBS IT VALUE SCORECORPORATE IT VALUE SCORE
COST TRANSPARENCY INDEX
IT GOVERNANCE INDEX
INNOVATION AND DATA ANALYTICS INDEX
STRATEGIC METRICSPERSPECTIVES
GSA IT Performance Dashboard (D2D)
What’s Next?
GSA IT Operating Plan❏
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Questions?