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IKEA & Global Compliance

Alex Chen & Alexandra Spiridoulias

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To create a better everyday life for the many people.

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We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.

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All over the world

OUR RANGE9.500 articles developed by IKEA of Sweden.

IKEA GROUPLast year the IKEA Group had operations in 41 countries.29 Trading Service Offices in 25 countries, 27 Distribution Centers and 11 Customer Distribution Centers in 16 countries.

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All over the world

IKEA STORES325 stores in 38 countries. In addition 45 IKEA franchise stores in 26 Countries/territories.

IKEA VISITORSLast year the IKEA Group stores had 626 million visitors and the IKEA websites had 712 million visits.

IKEA SUPPLIERSLast year IKEA had 1,074 suppliers in 55 countries.

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IKEA & Global Compliance

How does IKEA work with global compliance in more than 30 countries?― Product Requirement & Compliance Specialists

Alexandra Spiridoulias – Canada Alex Chen - China

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Agenda Law Information – how IKEA retail countries provide

IKEA of Sweden with local country requirements

Testing – how IKEA of Sweden takes the local country information and implements into IKEA products

Asia article number – to secure the fulfillment of demands in all markets

Market interventions – how IKEA of Sweden/Retail Countries deal with products that do not comply or may present a safety issue

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Law Information

How does it all begin?― Law Information reports coming in from the

Specialists in each country

― Common report is used by all countries— Issuer— Country involved— Law/regulation/standard involved— Summary of the new/upcoming change— Assessment

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Develop IKEA basic product requirements

Laws, standards andrequirements in our sales countries.

Specialists SO/DS NGO´s Consumer Authorities Legislation Standardisation

IKEA of SwedenBusiness Area

IKEA Of SwedenProduct Requirement&Compliance

Trading /Supplier

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IKEA Basic Product Requirements

IKEA Specifications— Material— Product Requirements General— Product Requirements Furniture— Test Methods— IKEA of Sweden Guide— Packaging— Marking

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Standardization

Globally – 11 countries are participating

IKEA Canada Participates in:– CAC - Canadian Advisory Committee…– CSA – Canada Standards Association– ASTM International– ICPHSO

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Standardization

IKEA China Participates in:

−Furniture Standardization Committee (SAC/TC480)

−Textile Standardization Committee (SAC/TC209)

−China Hygiene Inspection Association (Food- contact & Cosmetic)

−Toy/Children Standardization Committee (SAC/TC253)

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Standardization

IKEA Standardization Work in ChinaDirector

Communication member

Secretary-general

Technical member

Deputy DirectorDeputy Director

• Drafting/change standards.

• Voting.

• Give input,• Get early

info.• No voting

IKEA participation

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Testing

IKEA Test Lab (Sweden):− Accredited according ISO 17025 by SWEDAC

− Performing product development and risk assessments

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Testing IKEA Testing Lab & Training Center (China):

−CNAS, CPSC approved

−Continue development of new test methods

−Performing Developing, Production and Verifying tests

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Asian Article Number

One IKEA range on a global market, how do we comply worldwide?− Asian article numbers were developed because to

meet country or regional legislation demands regarding marking

− Used within IKEA since 2008 on Asian markets

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Market Follow-up

How do we report safety deviations to IKEA of Sweden?− Global Alarm Reporting System− Corrective Actions – E.g. Recall

Detect and

describe

Assessme

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Immediate

corrective action

Define

cause

Corrective

action

Follow-up

Take Learning's

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Market intervention

Market Intervention decided and coordinated by IKEA of Sweden− Primary goal is to maximize customer

awareness of a product defect or hazard

− Aim is to warn customers and prevent further incidents

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Market intervention

IKEA of Sweden Decide on action Form the Recall Team Create time plan Prepare the information that

is to be communicated Co-ordinate the action

between all countries Follow-up and evaluate

effectiveness of actions Take learning's and share

within organization

IKEA retail counties Receiving info from IKEA of

Sweden Identifying contact person Assembling team in retail Notification to local authorities Work that needs to be

completed in short period of time

Launching of recall Monthly reporting Follow-up

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Recall

Global IKEA recall− FÖRSTÅ coffee/tea maker

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Recall

Recalls that do not involve all markets− ELGÅ FENSTAD sliding door

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당신을 감사하십시오Tack

Thank you谢谢