grow your sales with global tour resellers, travel agencies & hotels · 2019-12-02 · while...

19
GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS

Upload: others

Post on 14-Jul-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

GROW YOUR SALES WITH GLOBAL TOUR

RESELLERS, TRAVEL AGENCIES & HOTELS

Page 2: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

JESSICA RESTOCK

Director of Sales & Marketing

Skyline Sightseeing

MIDGI MOOREOwner

Juneau Food Tours

GROW YOUR SALES WITH GLOBAL TOUR

RESELLERS, TRAVEL AGENCIES & HOTELS

Page 3: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a
Page 4: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

While direct bookings are incredibly valuable,

indirect distribution can help you

sell to a much broader audience!

Direct vs. Indirect

Page 5: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

Spread your Indirect Distribution!

“Don’t put all your eggs in one basket!”

Page 6: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

● Get ahead of your competition

● They do the work for you!

● Advanced Bookings

● Locking in Market Share

● Branding & Awareness

● Reach Offline Audience

WHY?

Page 7: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

Pre-Sales In-Market-Sales

Wholesaler

Inbound Operator

Retail Travel Agent

Cruise Lines

Direct

OTAs

Attraction Passes

Non-Travel Channels

Concierges / Hotels

Visitor Centers / DMOs

Local Supplier Partners

Direct

OTAs (through in-market mobile app)

Attraction Pass

Non-Travel Channels (bakery, camera store)

Traditional

Distribution

Page 8: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

Wholesaler

Customer

Supplier

Inbound Operator

Retail Travel Agent

Traditional Distribution

Page 9: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

New Distribution

Supplier

Inbound Operator

Wholesaler

Retail Travel Agent

Customer

Channel Manager (Marketplace)

Online Travel Agent

Page 10: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

● 1.9 million customers

● 10,000 employees

● 20+ brands

● 2800 retail stores

● 20,200 employees

● 30+ brands

$19 bn annual turnover● 30 million customers

● 1,600 retail stores

● 70,000 employees

● 30+ brands

$2.9 bn annual turnover

$3 bn annual turnover● 53,000 Travel Agents

● +5,000 employees

● 10+ brands

$2 bn annual turnover

Page 11: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a
Page 12: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

Who is right for me?

RESEARCH

Page 13: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

● Contracting Requirements

● Payment Options (“Direct Billing”)

● Booking Procedures

● Voucher Redemption Process

● Commit for the Long Term

BE PREPARED

Page 14: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

Note: Information only intended as a guidance

PRICING

Inbound Operator

Page 15: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

✓ Advanced Pricing for up to 18 Months

✓ From April 1 to March 31

✓ Steady Throughout the Season

ꭕ Provide Same Commission Across All Channels

ꭕ Consider Commission as a ‘Discount’

ꭕ Be Afraid of Negotiating (!)

DOs & DON‘Ts

Page 16: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

● Be Available & Respond (!)

● Communicate Actively

● Easy Access to Great Content

● Create Valuable Sales Material

Make it Easy to Work With You

Page 17: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

ENGAGE

● Product Training (Webinars)

● Incentives & Promotions

● Invite Agents & Concierges

● Attend Local Partner Events

Page 18: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

● Prepare Your Documents

● Get Your Pricing Right

● Be Easy to Work With

● Be Responsive

● Provide Great Content

● Engage with Distributors

● Commit for the Long Term

Page 19: GROW YOUR SALES WITH GLOBAL TOUR RESELLERS, TRAVEL AGENCIES & HOTELS · 2019-12-02 · While direct bookings are incredibly valuable, indirect distribution can help you sell to a

#arivalevent