Transform Your Business through CRM:

Introducing Oracle CRM On Demand

Usability That Drives User Adoption

• Maximize User Adoption

• Easy to use, “Yahoo-like” interface

• Free extensive built-in tutorials and

context-sensitive help

• Reduced number of clicks

• Rapid access to information

• Faster performance of tasks

• Ensure Continued Success

• Free online Support Available 24x7

• Free unlimited 12x5 phone support

• Free role-based web training

• Additional on-site training available

• Gold Customer Care available

“Give me real insight without a lot of clicks”

Industry Leading Hosting Services

Oracle Hosting

• AFCOM and Network world - Data Center of the Year 2005

• Operations based on industry-standard frameworks and certified by SAS70

• Over 500 Enterprise customers with most rigorous requirements

Benefits

• Single vendor commitment

• Operational excellence

• Responsiveness

• Investment in future services

The Only On-Demand Solution with

Analytics Built on a Data Warehouse

• Hosted Data Warehouse

• Real-time & historical analytics

• Snapshots comparing business

performance over time

• Benefits:

• Drive more informed decisions at

all levels

• Convert insight into action via

interactive dashboards

• Identify key business trends

• Deepen business insight with

custom reports

Reporting Advantages: Data Warehouse included

Why is this important?• It is included as a standard

feature of Oracle CRM ($)• Trending over time is

critical to make business decisions

• Allows for full historical reporting

• Allows outer joins (Campaign recipients without appointments)

Competitive Limitations

• No Data Warehouse or requires partner ($$$$)

• Cannot trend based on time

• Can only report on activities, etc. within the last year

• Limit records returned on report

Customer Examples:

• TBD

“Tell me how many of my opportunities that were in X stage last month and closed this month”

7

History of Rapid Innovation16 Releases in 6 Years

Release 3• Offline

• Outlook

Sync

• Partners &

Competitors

Release 2• Attachments

• Advanced

Import

Release 1• Sales

• Marketing

• Service

• Analytics

Release 5•Web

Services

enablement

Release 7• Call

Center On

Demand

Release 9• Branding

• Lotus Notes

integration

Release 4• Outlook

Email

Integration

• Products &

Assets

• Globalization

Release 6• Industry

Editions

• Sales Process

Coach

• Desktop

integration

Release 8• Advanced

Calendar

• Group

Sharing

• Segmentatio

n Wizard

Release 10• Custom

Tabs &

Tables

• Multiple

sales

processes

• Intelligent

scripting

• Data mgmt

Release 11• Email

campaigns

• Forecasting

multi-

currency

rollups

Release 12• Analytics

enhancements

• Forecast

visibility

Release 14• Next-generation

usability

• Advanced

customization

and

administration

• Enterprise

integration

• Expanded CRM

2003

2004

2005

2006

2007

2008

Release 15• Collaborative

features

• Widgets/RSS feeds

Release 13• Prebuilt

integration to

Oracle EBS

Release 16• Partner

relationship

management

• More advanced

customization

• More usability

• Expanded CRM

• Enhanced

industries

• More Languages

2009

Achieve the Lowest TCO

Why Oracle?Only Oracle CRM On Demand…

Continuous CRM Innovation

On premise AND on demand

Unmatched value

Single vendor point of control

Packaged integrations

Industry solutions

Packaged analytics

CRM On Demand Customer Breadth

<Insert Picture Here> Demonstration:

Oracle CRM On Demand