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Computer Services & Telecommunications November 19, 2010 GroupWise Archive Migration Instructions Migration Machine Setup 1. Install GroupWise Client 2. Copy GroupWise archives you wish to migrate locally or to a network location you have access to from the migration machine. 3. Install Outlook Outlook Client 2007 or 2010 ** for Microsoft Windows systems only** 4. Download and unzip Self-Service Desktop Migrator Software (SSDM) from www.ucf2exch.ucf.edu. 5. Make sure virus scanning software is up to date and running (you will see virus alerts is the software decrypts a message that contained a virus). 6. Set up Outlook Mail Profile. This is a requirement of the SSDM. Any POP3 or IMAP4 mail account will work (Knight’s Email, Hotmail, Gmail, etc.) You will not need to log into this using Outlook but a profile must exist to satisfy the requirements of the archive migration software. Below are instructions for setting up your Outlook mail profile. You may skip the Archive Migration Instructions section if you already have a mail profile configured. Select Show Profiles Open Control Panel Select > Mail

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Page 1: groupwise archive

Computer Services & Telecommunications November 19, 2010

GroupWise Archive Migration Instructions

Migration Machine Setup 1. Install GroupWise Client

2. Copy GroupWise archives you wish to migrate locally or to a network location you have access to from the

migration machine.

3. Install Outlook Outlook Client 2007 or 2010 ** for Microsoft Windows systems only**

4. Download and unzip Self-Service Desktop Migrator Software (SSDM) from www.ucf2exch.ucf.edu.

5. Make sure virus scanning software is up to date and running (you will see virus alerts is the software decrypts a

message that contained a virus).

6. Set up Outlook Mail Profile. This is a requirement of the SSDM. Any POP3 or IMAP4 mail account will work

(Knight’s Email, Hotmail, Gmail, etc.) You will not need to log into this using Outlook but a profile must exist to

satisfy the requirements of the archive migration software. Below are instructions for setting up your Outlook

mail profile. You may skip the Archive Migration Instructions section if you already have a mail profile

configured.

Select Show Profiles

Open Control Panel

Select > Mail

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Computer Services & Telecommunications November 19, 2010

Click Add

Type Desired Profile Name

Manually Configure the

Account

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Select Internet E-mail

Fill in your Knights E-Mail

accounts information

with the server settings

demonstrated Left.

Click More Settings

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Click Outgoing Server Tab

Select> My outgoing server requires

authentication

Click> Advanced Tab

Change Advanced server settings as

show Left

Click> OK

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Computer Services & Telecommunications November 19, 2010

Archive Migration Instuctions using GroupWise and SSDM 1. Log into GroupWise as the user to be migrated.

a. Click Tools>Options>Environment

i. Click Cleanup Tab

1. Change all archive options to Manual

ii. Click File Location Tab.

iii. Browse and select the user’s current archive location.

iv. Click OK.

v. Logout of GroupWise (Close GroupWise)

2. Create a destination folder for the migrated archive (this must be created before running the migrator).

3. Open the location where you unzipped the Self-Service Desktop Migrator Software (SSDM)

4. Run gwdtapp.exe

Change dvanced server settings as

showLeft

Click> OK

You’re Outlook profile setup is

complete!

Click> Finish

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Computer Services & Telecommunications November 19, 2010

Click > Next

Type the

GroupWise User

ID and Password

for the archive

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Computer Services & Telecommunications November 19, 2010

Select the Profile

you created to do

the migration

Click > Next

Select a location to

save the PST file for

the converted

GroupWise Archive

Click > Next

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Computer Services & Telecommunications November 19, 2010

Review the Summary

information.

Click Back to make

changes if necessary

Click > Next to start the

migration.

Migration times will vary

according to archive size

and speed of machine.

**Note** You may see virus warnings as the GroupWise archive decrypted!!!

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Computer Services & Telecommunications November 19, 2010

How to open the converted archive in Outlook

1. Open Outlook Client 2007 or 2010

2. In Outlook 2007 go to File Menu > Open > Outlook Data File. See screen shots below.

3. Next you will choose the location of your Outlook archive you just created from the conversion or any other

Outlook archive you choose to open.

Most archive will complete with error due to database corruption over time. Don’t be alarmed! Large archive can have 100+ errors.

Feel free to view the Error Report Log.

Archives will increase in size after migration. The amount of the increase will fluctuate according to archive size and number of attachments.

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Computer Services & Telecommunications November 19, 2010

4. It will then show up in the Outlook Client below your current mailbox.

Outlook 2010. See Screen Shots below

1. Go to File and then Account Settings.

2. Go to Data Files Tab and then choose Add.

New Archive File

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Computer Services & Telecommunications November 19, 2010

3. Choose the file(PST) Outlook archive file you want to open in Outlook.

4. Close Account Settings window.

5. The Archive will show up under your current mailbox in Outlook Client similar to Outlook 2007. See Outlook

2007 Screen shots for visual.

6. Archives can only be opened using the full client they cannot be opened on the web client for Outlook.

The web client is Outlook Web App.

Trouble Shooting

1. If the Quest Desktop Migration Tool “gwdtapp.exe” fails after you type in ID and Password verify the Archive

location of your GroupWise acrchive was correct. You can verify this by Loging into GroupWise , go to Tools,

then options and then File Location tab. Make sure to check the location path. Then go on your computer and

make sure the archive folder is not hidden and is in that location.

2. If the archive still can’t migrate, it may be corrupt. Try the following to check the archive:

a. Make sure you are able to assess the archive using the GroupWise Client. Try to open new and old

archive items. Try unarchiving a couple items.

b. Even if the archive is accessible, it may still have corrupt items. Make a copy of the archive. From the

main window of the GroupWise Client, hold down CTRL & SHIFT and click FILE>Open Archive. This will

force the archive to rebuild which may fix the corruption. Once complete, log out of GroupWise and re-

run the SSDM.

c. If the migration is still unsuccessful, e-mail [email protected] for additional assistance.