group members: teng mei ling031857x chan ren hui031771g siti raudhah031569q r.laarvanya030886r ong...

Group Members:

Teng Mei Ling 031857X

Chan Ren Hui 031771G

Siti Raudhah 031569Q

R.Laarvanya 030886R

Ong Woan Wen 030954P

Final Presentation!!

The purpose of this report is to find out if the longer the number of years the employees work, the higher the level of dissatisfaction.

A feasibility study would be conducted by Nanyang Polytechnic (NYP) to help TNT identify, strategize and devise new improvement programs.

In doing this, TNT Express Southeast Asia will gain a better understanding of how each Country management team is working and what are the employees’ opinions of the company in general.

Objectives of Project

Scope of Project

Although the report outlines the main objective whether employees’ seniority affects their level of satisfaction they have for TNT, the study will also look into the performance of each country management team.

Consequently, this allows TNT to plan and implement sound improvement programs and improve communication and leadership.

From here, it will enhance the teams and the company’s overall performance. In addition, the study will also cover each employee’s opinion of the company in general.

Findings & Analysis (Indonesia)Provides Direction

16.3% 22.8% 13.0%

8.7%

83.7%

67.4%

80.4% 80.4%

9.8% 7.6% 6.5%3.3%0.0% 0.0%0.0%0.0%

0%

20%

40%

60%

80%

100%

Sets clear goals anddirection for the

company

Gets people to seeexciting possibilities

for the future

Sets challengingobjectives

Sets realisticexpectations

Strongly Agree Agree Disagree Strongly Disagree

Leads by Example

0.0% 0.0%

13.0%16.3%13.0%

82.6%75.0%

69.6%

12.0%

4.3%

14.1%

0.0%0%

20%

40%

60%

80%

100%

Sets a good example forpeople to follow

Demonstrates TNT standardsin their actions

Operates with integrity


Communication

10.9%

21.7%21.7%20.7%

65.2%71.7%

77.2%73.9%

17.4%

1.1%

13.0%

5.4%0.0%0.0%0.0%0.0%

0%

20%

40%

60%

80%

Keeps us informed onthe company's plans

and progress

Communicates to uson matters affecting

employees

Communicatesregularly and in a

timely manner

Listens to the people


Leadership

• From the chart, most of the employees agree that the management have accomplished in setting clear goals and direction for the company and set realistic expectations at an equal level

• The chart show how well the manager leads by example. In general, the chart reflected that the majority of the employees agree that the manager leads by example

• The chart measures how well the management could communicate with their employees. The management is able to communicate the most effectively in the term of keeping their employees informed on the company’s plans and progress

Findings & Analysis (Indonesia)Recognises and Reward Contribution

6.5%2.2% 5.4%

0.0% 0.0% 0.0%

20.7%25.0%22.8%

70.7% 73.9%72.8%

0%

20%

40%

60%

80%

Recognises the contributionsthat individuals or teams make

Celebrates accomplishmentsof the country

Respects people at all levels


Committed to people development

8.7% 6.5% 4.3%0.0% 0.0% 0.0%

14.1%28.3%

19.6%

79.3%

67.4%71.7%

0%

20%

40%

60%

80%

100%

Committed to employees'training and development

Encourages employees togive feedback and share their

views

Encourages employees tostrive for good performance


Overall

18.5%

78.3%

3.3%0.0% 0.0% 0.0%

15.2%5.4%

82.6%83.7%

10.9%2.2%

0%

20%

40%

60%

80%

100%

My CGM is an effective leader Trust in country's Managementteam towards growth and

profitability

Respect for country'sManagament team


• The chart shows 25.0% strongly agree that the management do celebrates accomplishments of the company, 22.8% strongly agree that the management recognizes the contributions that individuals or teams make and 20.7% strongly agree that the management respects people at all levels

• The chart show how committed the management is to their employees development. Employees strongly agree that the management is committed to people development and the highest percentage comes from encouragement of employees to strive for the good performance

• From the chart, we can conclude that the employees were satisfied with the management. Most of the employees agree that they do trust in the company management team towards growth and profitability and also have respect for company’s management team

Findings & Analysis (Indonesia)

Employee Engagement (Overall)

71.7%

0.2%

21.5%

6.7%

0%

15%

30%

45%

60%

75%

90%

Strongly Agree Agree Disagree StronglyDisagree

Internal Communication (Overall)

25.2%

3.6%0.0%

71.3%

0%

20%

40%

60%

80%

Strongly Agree Agree Disagree StronglyDisagree

• The chart shows that employees of TNT Express have quite a fair opinion of the company in general. There is still room for improvement for the company to consider if the opinions of the employees are not as expected

• Considering the information gathered for internal communication within TNT Express, most employees do have a positive attitude during conversations held. Employees in TNT Express receive fair and accurate feedback on a regular basis which helps them do their job better

Findings & Analysis (Malaysia)Provides Direction

13.2%

5.7%7.5%5.7%

67.9%67.9%75.5%79.2%

17.0% 24.5% 13.2% 18.9%

1.9%1.9% 0.0% 0.0%0%

20%

40%

60%

80%


company

Gets people to seeexciting possibilities for

the future




Leads by Example

3.8%11.3%9.4%

58.5%

71.7%67.9%

15.1%

30.2% 28.3%

1.9%0.0%1.9%0%

20%

40%

60%

80%

Sets a good example for people tofollow

Demonstrates TNT standards in hisactions



Communication

9.4%7.5%

15.1% 17.0%

71.7%

60.4%

77.4%

69.8%

13.2%

30.2%

13.2% 13.2%1.9%0.0% 0.0% 0.0%

0%

20%

40%

60%

80%

Keeps us informed on thecompany's plans and

progress

Communicate to us onmatters affecting

employees

Commmunicatesregularly and in a timely

manner



• From the chart, majority of TNT employees agree that the company do provide direction for them. Majority of the employees feel that the company provides direction through setting up of challenging objectives

• This chart shows a large percentage of the employees who agree that TNT management team do show a good example to their employees

• The chart shows that a big fraction of the employees agree that TNT implement satisfactory communication network. Most of the employees agree that the company communicates regularly and in a timely manner

Findings & Analysis (Malaysia)Recognises and Reward Contributions

20.8%18.9%

9.4%

58.5%64.2%64.2%

18.9%

11.3%

24.5%

1.9% 1.9%5.7%

0%

20%

40%

60%

80%

Recognises the contributions thatindividuals or teams make

Celebrates accomplishments ofthe company




1.9%

18.9%15.1%

20.8%

77.4% 73.6%75.5%

7.5% 7.5%0.0%0.0% 1.9%

0%

20%

40%

60%

80%

Committed to employees' trainingand development

Encourages employees to givefeedback and share their views

Encourages employees to strive forgood performance


Overall

60.4%

20.8% 18.9%20.8%

71.7%64.2%

5.7%11.3%

15.1%

3.8%3.8% 3.8%

0%

20%

40%

60%

80%

My CGM is an effective leader Trust country's management teamto steer the company towards

growth & profitability

Respect for country's Managementteam


• With reference to the chart, a large of proportion of TNT employees agree that the firm recognizes and reward contributions to them

• Majority of TNT employees agree that the company is committed to people development through providing training and development, encourages employees to give feedback and share their views, and by encouraging them to strive for good performance

• A large percentage of TNT employees agree that the firm is performing at a satisfying level of leadership. Majority of the employees respect their country’s management team proving that the management team is effective in gaining respect from its employees.

Findings & Analysis (Malaysia)


59.5%

12.9%

2.9%

24.7%

0%

15%

30%

45%

60%



60.6%

1.9%

10.5%

27.0%

0%

15%

30%

45%

60%

75%


• The chart shows that the responses for agree and above is 84.2% while the remaining is15.8%. This shows that, the employees are rather satisfied with the company. TNT employees are contented with the company as they feel that, they have enough freedom to do their job in the best possible way and they believe that their effort will contribute to the company’s success

• The result shows that 87.6% had a reply of agree and above. With good internal communication, the company will be able to achieve their goals more effectively.

Findings & Analysis (Vietnam)Provides Direction

6.7%

26.7%13.3%17.8%

84.4%

68.9%64.4%

71.1%

8.9%4.4%

22.2%11.1%

0.0%0.0%0.0%0.0%0%

20%

40%

60%

80%

100%


company

Gets people to seeexciting possibilities

for the future




Leads by Example

68.9%

24.4%13.3%

24.4%

71.1%77.8%

6.7%8.9%4.4% 0.0%0.0%0.0%0%

20%

40%

60%

80%

Sets a good example forpeople to follow

Demonstrates TNT standardsin their actions



Communication

66.7%

6.7% 11.1% 13.3%15.6%

66.7%73.3%73.3%

17.8%20.0% 15.6% 20.0%

0.0%0.0% 0.0% 0.0%0%

20%

40%

60%

80%

Keeps us informed onthe company's plans

and progress

Communicates to us onmatters affecting

employees

Communicatesregularly and in a timely

manner



• From the chart, the majority of the employees strongly agree that the management sets challenging objectives while only minority of the employees strongly agree that the management sets realistic expectations

• From the chart, we can see that the management does lead by example through demonstrating TNT standards in their actions as 77.8% of the employees agree to it while only 68.9% agree that the management operates with integrity

• From the chart, a big fraction of the employees agree that TNT implement satisfactory communication network

Findings & Analysis (Vietnam)Recognises and Reward Contributions

13.3%24.4%

33.3%

66.7%64.4%71.1%

8.9%2.2%

15.6%

0.0%0.0%0.0%0%

20%

40%

60%

80%

Recognises the contributionsthat individuals or teams

make

Celebrates accomplishmentsof the country




57.8%

24.4% 24.4%

33.3%

66.7%57.8%

8.9%17.8%

8.9%0.0% 0.0% 0.0%

0%

20%

40%

60%

80%

Committed to employees'training and development

Encourages employees togive feedback and share their

views

Encourages employees tostrive for good performance


Overall

24.4% 24.4% 26.7%

71.1%66.7%

71.1%

4.4%8.9%

2.2%0.0% 0.0% 0.0%0%

20%

40%

60%

80%

My CGM is an effectiveleader

Trust in country'sManagement team towards

growth and profitability

Respect for country'sManagement team


• The chart shows a large proportion of TNT employees agree that the firm recognizes and reward contributions to them. A large proportion of the employees strongly agree that TNT celebrates accomplishments of the company

• With reference to the chart, large proportion of TNT Express employees are committed to people development. With a large proportion of committed employees around, TNT Express will be able to maintain the striving spirit in every individual as their years of service increase in the company.

• On the overall, most of the employees agreed that trust and respect their country’s management team and that their CGM is an effective leader. It shows that TNT Express in Vietnam is able to lead the employees with respect in return.

Findings & Analysis (Vietnam)


22.4%

61.4%

15.6%

0.7%0%

15%

30%

45%

60%

75%



59.0%

14.0%

0.3%

26.7%

0%

15%

30%

45%

60%


• 61.4% of the employees are able to agree that employee engagement is positive and 22.4% strongly agreed towards the same comment. The rest have strongly disagreed and disagreed towards overall employee engagement

• Internal communication within TNT Express in Vietnam is excellent considering 85.7% replied agree and above. Good communication skills are required to prosper and have continuous smooth working environment

Recommendations After analyzing the data for TNT, we propose to the company a few

suggestions on improving their current work structure. With these recommendations, we hope that TNT will be able to have a better understanding of building relationships within the company and across the Southeast Asia branches.

With the intention of encouraging employees to strive for better performance and increase their commitment level, we propose implementing a reward program system. In doing so, this motivates them to put in more effort and perform even better.

We also suggest TNT to send employees for further upgrading, training and development courses, allowing them to acquire new skills. To increase employee engagement, TNT could provide employees more rooms for freedom in expressing their views and opinions.

The management team should also set good example for employees to emulate and look up to. Therefore, we advise the CGM to attend leadership course or workshop to enhance his leadership skills.

Another of our propositions to TNT is to allow and offer opportunities for employees to perform cross-functional roles. Thus, employees could work well as a team and improve the coordination among the employees.

Recommendations

Next Steps Since majority of the employees are rather discontented with their current

pay, TNT should revised on each of the employees’ salary. Other than revising the salary, TNT should embark on a series of rewarding program to motivate and increase their enthusiasm in their work. Through this reward program, TNT can present ‘Best Model Worker’ award to employees with outstanding performance. TNT can also give incentives or salary increment as one of the rewards.

After that, TNT ought to send CGM and employees for training programs such as leadership and upgrading courses respectively. This will allow both CGM and the employees to fully utilize their skills and knowledge; hence increasing company’s overall productivity. Subsequently, employees will become more diverse and would be able to see exciting possibility for their future.

The company should set up an intranet as well where only employees can access. This website includes a forum and FAQ section allowing employees to provide constructive feedbacks. In conclusion, TNT should get employees to work with colleagues from other departments. Having this hybrid functional collaboration, it enables them to familiarize with other functional teams and get involved in what they are doing.

Next Steps

The End

group members: teng mei ling031857x chan ren hui031771g siti raudhah031569q r.laarvanya030886r ong...

Documents

employees development

employees opinions

employees of tnt express

majority of tnt employees

employees work

employees seniority

encouragement of employees

employees fee