group interaction skill

8/9/2019 Group Interaction Skill

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GroupGroup

InteractionInteraction

SkillsSkills


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Successful group interaction requires active

group participation Every member has a role to play However, one person usually manages the

discussion while other members are requiredto make suggestions, forward points andarguments, rebuff , clarify, negotiate meaning


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Asking and responding toAsking and responding to

questionsquestions

As part of the group, you may need to ask

and respond to questions, after the groupleader has introduced the topic or subject ofdiscussion


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Types of Questions


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Wh-Questions t is common to ask !h"questions when

you wish to get more information or seekclarification about an issue#

$ !hy are there many failures in the e%am& $ How can we improve their performance&


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Yes / No Questions 'here are some questions that we respond

with a ()es* or (+o*# !hen replying orally, you need not

answer in complete sentences# $ Are they poor& $ !as the amount given correct&


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Using Polite For s 'he forms below help you to get

information in a polite way# $ ould you please-#

$ .ay know##


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Purpose o! Questions and "espondingPurpose o! Questions and "esponding

to #heto #he

asking for information

responding to question/ asking foragreement

asking for clarification responding to question0 asking for

agreement


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$%pressing opinions& agreeing and$%pressing opinions& agreeing and

disagreeingdisagreeing 'here are times that you are required to

give your opinion or respond to another# 'o make your opinions sound logical and

credible, cite reasons and facts# 1pinions can be prejudiced so listen

critically to be able to spot this#


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Use!ul e%pressionsUse!ul e%pressions

think 2that3 ### n my opinion ### agree#

)ou4re right don4t agree# don4t think so# !hat do you think of5about ###& !hat is your opinion of ###&


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Anal'sing the (on)ersationAnal'sing the (on)ersation

)ou need to analyse the purpose of theconversation such as/ $ States an opinion $ 6isagrees# 7ives reason to support opinion# $ Supports opinion with a question


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NegotiatingNegotiating

n a discussion, where there are two opposingsides, we need to present alternativesuggestions and arguments supported byreasons

'he group needs to reach a compromise +egotiation is aimed at resolving conflict

among people#


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an we do this another way &

!hat about #### 5 How about### & All right then ### 1kay, then###

Are you sure &


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Arguing and concedingArguing and conceding

n a discussion, one person states an opinion andthe other disagrees#

8oth speakers support their positions with facts

and reasons# Sometimes, one speaker concedes that the other

speaker is right after much discussion#

t appears that the other person has (won* theargument


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.aybe you4re right, but ### )ou )ou have a point there, but ### give up#

)ou4re right# respect your opinion, but don4t agree# !e just don4t see eye to eye on this#


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#urn-taking#urn-taking

the fundamental rule of turn"taking is thatspeakers should take turns to hold the floor#

'his means that no two speakers should speak

at the same time# 'here are also two other rules to be observed,

which are that/

$ 9ong silences are to be avoided, $ listen when others speak#


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recognising the appropriate moment to get a

turn0 signalling the fact that you want to speak0 holding the floor while you have your turn0

recognising when other speakers are signallingto speak0

yielding the turn0

signalling the fact that you are listening


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SignalsSignals

!hen speaking, people normally raise theirhands

Sometimes, certain phrases and words are used

to indicate intention to speak/ $ 'hat reminds me - $ 8y the way-

$ !ell, anyway- $ 9ike say- $ )es, but -


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*aking $)er'+od' Acti)e*aking $)er'+od' Acti)e

'he chairperson can invite other people to givetheir views and participates in the discussion ormeeting#


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$%planation and ,usti!ication$%planation and ,usti!ication

Sometimes, we are asked to e%plain and justifywhat we have said#

!e should have sound reasons or e%planations before we e%press our opinions#


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Phrases to Support and usti!' 'ourto Support and usti!' 'our

.pinions.pinions

:or e%ample ###

:or instance ### 9et me give you an e%ample# say this because ###

'he reason for my opinion is ###


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Interrupting and e%pressingInterrupting and e%pressingdisagree entdisagree ent

in a meeting or discussion, we do not agree withwhat is said#

Some may interrupt and voice theirdisagreement# t would have been more convincing to listeners

if your disagreement is supported by facts#


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Use!ul e%pressions to interruptUse!ul e%pressions to interrupt

E%cuse me but ### .ay interrupt please&

Sorry, but may say something&


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Use!ul e%pressions to e%pressUse!ul e%pressions to e%pressdisagree entdisagree ent

don4t agree# don4t believe that#

don4t think so at all# +o, definitely not# 'hat4s a joke# 'hat4s a laugh; )ou4ve got to be kidding;

group interaction skill

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