Group 4:

Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou

Background of MetroPCS

Established in 1994 as General Wireless

5th largest Telecommunications network

First in the world to launch voice over LTE Network

9.5 million subscribers

Currently operated by T-Mobile

Business Problem

Disconnect Between Customer and Sales Records

Customer Service Slow Down

No way to connect employee with their sales

Time is Money!

Problems OurDatabase Solves

Reduce the Time a Customer Waits

Promotes Better Customer Service

Allows Managers to Check Employee Performance

Added Value to MetroPCS

Employee Efficiency will increase

Improved Customer Service Turnover

More Time to Generate Sales

Decreases Negative Employee Attitudes

Keys to Success

Keep it Simple

Interface was Intuitive

Welcome to MetroPCS