7/30/2019 Grievance Handling Mechanism Questionaire

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Berchmans Institute of Management Studies

Anu Jacob

QUESTIONNAIRE:Your Topic NAME

1. Name:

2. Gender:

3. Age:

4. Educational qualification:

5. Are you happy at your work?

A) Always B) Mostly C) Sometimes D) Rarely E) Not at all

6. Have you abstained from work?

A) Always B) Mostly C) Sometimes D) Rarely

E) Not at all

7. Are your superiors and team members satisfied with your effort?

A) Highly satisfied B) Satisfied C) Neither satisfied nor dissatisfied

D) Dissatisfied E) Highly Dissatisfied

8. Are you aware of the various committees that redress the grievance? If yes for

above question, kindly list out the various committees available?

A) YES B) NO

9. Are you aware and attended weekly/monthly meetings of the various

committees which are being held?A) Always B) Mostly C) Sometimes D) Rarely

E) Not at all

10. In case the grievance has to be immediately redressed does the management

support you?

7/30/2019 Grievance Handling Mechanism Questionaire

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Berchmans Institute of Management Studies

Anu Jacob

A) Frequently B) Rarely C) Occasionally

D) Always D) Not at all

11. Is there any informal channel to redress your grievance such as?

A) Co-worker B) Peer

If others, please specify

12. The channel makes sure that the basis of your problem is identified?

A) Strongly agree

C) Agree

B) Disagree

D) Strongly disagree

13. The higher authority listens when your grievance is presented?

A) Strongly agree

C) Agree

B) Disagree

D) Strongly disagree

14. Importance for given to what is right rather than who is right?

A) Strongly agree

C) Agree

B) Disagree

D) Strongly disagree

15. You are constantly updated on what is being done about your grievance?

A) Strongly agree

C) Agree

B) Disagree

D) Strongly disagree

16. There is an atmosphere of cordiality and co-operation facilitated through

mutual discussion and conference?

A) Strongly agree

C) Agree

B) Disagree

D) Strongly disagree

17. There exists a positive and friendly approach during grievance handling?

A) Strongly agree C) Agree

7/30/2019 Grievance Handling Mechanism Questionaire

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Berchmans Institute of Management Studies

Anu Jacob

B) Disagree D) Strongly disagree

18. Importance for discussion and conference is given more priority than executive

authority?

A) Always B) Mostly C) Sometimes D) Rarely

E) Not at all

19. Have you ever felt that the partiality among the grievance handling among

employees?

A) Always B) Mostly C) Sometimes

D) Rarely E) Not at all

23. A temporary relief is provided until proper decision is made so that it does not

raise any adverse effects within the organization?

A) Always B) Mostly C) Sometimes D) Rarely

E) Not at all

24. Do the various committee members actively engage in resolving your problem?

A) Always B) Mostly C) Sometimes D) Rarely

E) Not at all

26. You feel open to share your grievances?

A) Always B) Mostly C) Sometimes D) Rarely

E) Not at all

27. Do you feel that the supervisor possesses necessary human relation skills in

terms of understanding your problem?

A)Very highly skilled B)Moderately skilled

7/30/2019 Grievance Handling Mechanism Questionaire

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Berchmans Institute of Management Studies

Anu Jacob

C)Not skilled D) Neutral28. Are the matters relevant to the grievance kept confidential?

A) Always B) Mostly C) Sometimes

D) Rarely E) Not at all

29. Are the procedures for conveying grievance simple and easy to utilize?

A) Always B) Mostly C) Sometimes

D) Rarely E) Not at all

30. Kindly suggest, ways to develop better Grievance Handling Mechanism

**********************Thank You******************