greg nichelsen, suncorp group- masterclass b, presentation at chief data & analytics officer...
TRANSCRIPT
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DATA STORY TELLING
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GREG NICHELSEN EM, CUSTOMER DATA AND ANALYTICS SUNCORP GROUP + CO-FOUNDER DATA SPEAKS UP! WITH KEVIN MORRELL“ After a long time in data . . . It’s time to give something back”
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BUT WE STILL HEAR. . .WE NEED MORE INSIGHTS THAT ARE... ACTIONABLE... STRATEGIC... BETTER
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TECH + SKILLSGREAT TECH – IS IT HOLDING US BACK?IN-HOUSE +PARTNERS = IMPRESSIVE SKILLS
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A HISTOR
Y LESSO
N
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DATA TECHNOL
OGY
PEOPLE
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EMOTIONAL INTELLIGEN
CE
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VITAL SOFT SKILLSSTAKEHOLDERS, PERSONALITIES & MOTIVATIONS
POLITICS
WHAT ISHOLDING
US BACK?
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DQ = IQ +EQTHE MORE DATA SMART WE GET
THE HARDER IT IS TO HAVE AN IMPACT
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SOFT SKILLS
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CONVERSATIONSWHAT IS THE QUALITY OF THE CONVERSATION WITH YOUR STAKEHOLDERS?
DEEP STAKEHOLDER RELATIONSHIPBUILT ON MUTUAL RESPECTPERSPECTIVES AND SKILLSDIFFICULT CONVERSATIONS
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SMALL TALKLOW VALUE TO GETTING JOB DONENECESSARY PART OF RELATIONSHIP
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RELATIONSHIPS
cc: kirk lau - https://www.flickr.com/photos/54427463@N00
BUILDS TRUSTGIVES DATA TEAMS GREATER VISIBILITYMORE RESILIENCE AND FLEXIBILITYINCREASES UNDERSTANDING OF CHALLENGES
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COLLABORATION
cc: Jordi Payà Canals - https://www.flickr.com/photos/24630636@N03
AGILESHAREDTEAMSPARTNERSINCREMENTAL
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NO EMAIL!YOU CANT:
DELIVER INSIGHT VIA EMAILBUILD COLLABORATIVE ENGAGEMENT VIA EMAILFOSTER A NON-TRANSACTIONAL RELATIONSHIP VIA EMAIL
DON’T DO IT!
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CONFIDENCECONFIDENT IN WORKKNOW THE NUMBERS BETTERDON’T BACK DOWNFOCUS ON WHAT WE ARE GOING TO DO
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CLOSERRELATIONSHIPS LEAD TO OUTCOME FOCUS
GET CLOSER TO REAL BUSINESS CHALLENGE
DEEPER ANALYTICS HIT MARK BETTER
STRATEGIC ANALYTICS MORE BROADLY APPLIED
OPEN DISCUSSION ON SUCCESS CRITERIA
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CUSTOMER EXPERIENCE PRINCIPLES
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HOW WOULD YOU TREAT YOUR REAL CUSTOMERS?MEET THEIR NEEDS
MAKE IT EASYBE ENGAGING
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HUMAN CENTRED-DESIGN
INTERVIEWSTRAWMANPROTOTYPEEMBEDCO-CREATE
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AGILITY
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SURE ENOUGHNO OVER-COMPLICATED ANALYSISKNOW WHEN ENOUGH IS ENOUGHTHINK ABOUT CONTEXT FOR RESULTSDON’T GET OVERLY TECHNICAL WHEN CHALLENGED
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ANALYSIS PARALYSISDON’T CONTINUE TO ANALYSE BEYOND THE VALUELET ANALYSIS GO EVEN WHEN NOT PERFECTFOCUS ON OPPORTUNITY NOT ACCURACY
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COMPELLING STORIES
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STORYTELLINGDON’T WASTE WORKDON’T LOSE OPPORTUNITIES
ALL DATA TEAMS MUST BE ABLE TO:• TELL COMPELLING STORIES WITH NUMBERS• PRESENT TO A GROUP OF STAKEHOLDERS• GET COMMITMENT TO MOVE FORWARD
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PIXAR’s GUIDE http://www.slideshare.net/powerfulpoint/pixar-22rulestophenomenalstorytellingpowerfulpointslideshare
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NOONE
CARES
HOW HARD YOUR JOB ISWHERE YOU PULLED THE DATA FROMHOW MANY SYSTEMS THAT TOOKWHAT YOU DID TO CLEAN IT UP
IN FACT – IF YOU LEAD WITH THAT:THE AUDIENCE DOUBTS THE ACCURACY OF WHAT YOU ARE SAYING
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FOCUSDON’T USE EVERYTHINGJUST ONE NUMBERHAVE AN OPINIONPRESENT SOME OPTIONSSET BUSINESS CONTEXT
FOCUS
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COMPELLING OPPORTUNITIES
GO FURTHER THAN FACTSDON’T LEAVE AUDIENCE TO JOIN THE DOTSDON’T DIVE INTO HOW YOU DID THE ANALYSISSTICK TO THE SIZE OF THE OPPORTUNITYWHAT IT COULD MEAN TO THE ORGANISATIONHOW IT COULD BE TESTEDHOW WE COULD DO IT WITHIN EXISTING PRIORITIES
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PEOPLE-LESS ANALYTICS
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INSIGHTS SEAMLESSLY PART OF WAYS OF WORKING
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ANALYTICS DIRECTLY DRIVING OPERATIONAL SYSTEMS
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http://www.dataspeaksup.comhttps://www.linkedin.com/in/gregnichelsen