Great Expectations:

The Key to Successful Student Hires

• Well written Job Descriptions• Consistent Hiring Practices• Screen for desired Competencies• New Employee Orientation• Articulate Work Expectations • Provide routine Feedback

Factors for Success

Job Descriptions• Job Summary – job’s purpose and goals

•Tasks – brief and concise action verbs and include “other responsibilities may be assigned within the scope of position

•Skills, expertise and knowledge necessary to perform tasks (i.e., technology and software skills)

•Experience Required (i.e., customer service experience)•Work Conditions – hours, absences

allowed, training required to retain job

Consistent Hiring

Consistent Hiring• Access & Information Services Team (AIST)

Many units = inconsistent hiring practices

(i.e., shelving, circulation, paging for ILL/Doc Del, equipment lending, Special Collections, CCP Gallery, reference/information commons)

• Now - one person hires for all areas within AIST Efficiencies gained in hiring

CompetenciesCompetencies:set of defined knowledge, skills and behaviors that provide a structured guide enabling the identification, evaluation and development/improvement of individual employees.

Having the ability to demonstrate and perform key skills and behaviors.

Consistent OrientationFive New Employee Training Sessions

Required – included elements: Job Description Review and Library Tours

Student Work Related Expectations

Scheduling Hours & Absences/ Seeking Coverage

Library Polices & Code of Conduct http://www.library.arizona.edu/about/policies/codeofconduct

Security & Emergency Procedures Customer Service Training Campus mandated online training

Work ExpectationsGeneration Y: The Millennials Pros and Cons

http://intranet.library.arizona.edu/teams/hroe/emppolicies/EmpPol.html

Development of

Library-Wide Student Work Expectations

Provide Routine Feedback• Interactive Tutorials & Training Quizzes

• Formal Observations each semester

• Daily Feedback from AIST staff – input to supervisor on student evaluation

• Quality Checks (shelving, paging and book check-in)

• Feedback on meeting Competencies and Work Expectations

Accountability of Student Supervisors

• Goals

• Milestones

• Quality Standards

• Work expectations

QUESTIONS?

Robyn Huff-Eibl, Team Leader

Access & Information Services Team (AIST)University of Arizona Librarieshuffr@u.library.arizona.edu