DONALD GRAYBathurst, NB E2A 2J7

attor@rogers.com 506.548.5641

RETAIL STORE MANAGER | CONSTRUCTION SERVICE MANAGER

Improve Store Operations | Increase Top Line Sales | Reduce Costs

Comprehensive background in customer relations, sales and inventory control. Resolution-focused Construction Service Manager successful at finding cost-effective solutions to challenges that arise during residential construction. Experienced Construction Laborer with expertise using tools, materials and methods for residential construction. Effective team-building, analytical, organizational and problem-solving skills. Excellent Driving Record.

Retail Inventory Management Accurate Cash Handling Store Operations MS Office Proficient Power and Hand Tool Operation Advanced Mathematical Aptitude

Regulatory Compliance WHIMIS Trained

Residential Construction Construction Machinery Operation

Demolition Forklift Certified

Staff Training / Development / Scheduling

PROFESSIONAL EXPERIENCE

WALMART 3003, Bathurst, NB 2001 – 2014

Back Room Manager 2012 – 2014Managed staff of 13+ including interviewing candidates, training, developing, evaluating and promoting staff; scheduled workflow. Generated daily, weekly, monthly, and annual inventory reports. Determined merchandise flow schedules and Receiving Department unload goals. Resolved customer complaints by exchanging merchandise, refunding money and

adjusting bills. Shared product knowledge with customers while making personal recommendations. Promoted company programs, helping boost staff morale. Trained associates on Inventory Management program in "SMART" POS retail

system. Built picnic tables for Wal-Mart associates and was recognized by winning 1 st

“Shining Star of Month” Award and twice more over 2 consecutive years.

Inventory Control Specialist 2003 – 2012Placed special merchandise orders for customers. Received and processed cash and credit payments for in-store purchases. Demonstrated that customers come 1st by providing customer service with a sense

of urgency, as team member fostering highest level of service to customers.

Verified all merchandising standards were maintained on daily basis.

DONALD GRAY attor@rogers.com PAGE TWO

WALMART 3003 (Continued)

Overnight Stocking Associate 2001 – 2003Partnered in gathering and moving materials and equipment for assigned displays. Printed labels and tags for all merchandise. Organized and located inventory and updated store spreadsheets. Designed displays, making store experience interactive and engaging. Displayed

appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of store for optimal sales. Upheld stock levels and proper pricing for multiple product lines. Selected merchandise based on most favorable price and quality. Established and maintained proper high-traffic displays, resulting in increased sales. Built effective relationships with each store, supporting superior customer

satisfaction.

MATTAMY HOMES CONSTRUCTION, Oakville, ON 1990 – 2000

Service PersonLed Service team in repairing deficiencies to residential homes, covered by warranty for up to and including 1 year from purchase date. Scheduled Trades staff to make residential home repairs timely and cost effectively. Ensured customer satisfaction and completion of service contract with benefits to

both company and customer by problem solving with customer and bringing costs in under budget.

Resolved issues and exceeded homeowners’ expectations by partnering with Trades staff.

Verified completed new home construction met customer specifications, according to “schedule A” contracts.

EDUCATION AND PROFESSIONAL DEVELOPMENT

High School Diploma, Bathurst High School, Bathurst, ONBusiness Development Training, Wal-Mart, Bathurst

Courses in Business, Communication, Organizational Psychology, Marketing, and Advertising

Forklift TrainingJohnson Equipment Training Course

SMART System Training Course