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GravityZone

INSTALLATION GUIDE

Bitdefender GravityZoneInstallation Guide

Publication date 2018.05.23

Copyright© 2018 Bitdefender

Legal NoticeAll rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronicormechanical, including photocopying, recording, or by any information storage and retrieval system, withoutwrittenpermission from an authorized representative of Bitdefender. The inclusion of brief quotations in reviews may bepossible only with the mention of the quoted source. The content can not be modified in any way.Warning and Disclaimer. This product and its documentation are protected by copyright. The information in thisdocument is provided on an “as is” basis, without warranty. Although every precaution has been taken in thepreparation of this document, the authors will not have any liability to any person or entity with respect to any lossor damage caused or alleged to be caused directly or indirectly by the information contained in this work.This book contains links to third-party Websites that are not under the control of Bitdefender, therefore Bitdefenderis not responsible for the content of any linked site. If you access a third-party website listed in this document, youwill do so at your own risk. Bitdefender provides these links only as a convenience, and the inclusion of the link doesnot imply that Bitdefender endorses or accepts any responsibility for the content of the third-party site.Trademarks. Trademark namesmay appear in this book. All registered and unregistered trademarks in this documentare the sole property of their respective owners, and are respectfully acknowledged.

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Table of ContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

1. Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

1. About GravityZone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1. GravityZone Security Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.2. GravityZone Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.2.1. Web Console (GravityZone Control Center) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.2.2. Security Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.2.3. Security Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2. Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112.1. Control Center Web Console Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112.2. Endpoint Protection Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.2.1. Security Agent Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112.2.2. Security Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2.3. Exchange Protection Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222.3.1. Supported Microsoft Exchange Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222.3.2. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232.3.3. Other Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2.4. Full Disk Encryption Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232.5. GravityZone Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3. Installing Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263.1. License Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3.1.1. Finding a Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263.1.2. Activating Your License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273.1.3. Checking Current License Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.2. Installing Endpoint Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283.2.1. Installing Security Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283.2.2. Installing Security Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

3.3. Installing Full Disk Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513.4. Installing Exchange Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

3.4.1. Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523.4.2. Installing Protection on Exchange Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

3.5. Credentials Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533.5.1. Adding Credentials to the Credentials Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543.5.2. Deleting Credentials from Credentials Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

4. Integrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564.1. Integrating with Amazon EC2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564.2. Integrating with Microsoft Windows Defender ATP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

4.2.1. Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574.2.2. Creating the integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574.2.3. Editing the integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584.2.4. Deleting the integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

5. Uninstalling Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

iii

5.1. Uninstalling Endpoint Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595.1.1. Uninstalling Security Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595.1.2. Uninstalling Security Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

5.2. Uninstalling Exchange Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

6. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636.1. Bitdefender Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636.2. Asking for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646.3. Using Support Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

6.3.1. Using Support Tool on Windows Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656.3.2. Using Support Tool on Linux Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666.3.3. Using Support Tool on Mac Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

6.4. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696.4.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696.4.2. Local Distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706.4.3. Bitdefender Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

A. Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73A.1. Supported File Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

iv

PrefaceThis guide is intended for IT administrators in chargewith deploying theGravityZoneprotection within their organization's premises. IT managers in search forinformation about GravityZone can find in this guide the GravityZone requirementsand available protection modules.This document aims to explain how to deploy Bitdefender security agents on alltypes of endpoints in your company, and how to configure theGravityZone solution.

1. Conventions Used in This Guide

Typographical ConventionsThis guide uses several text styles for an improved readability. Learn about theiraspect and meaning from the table below.

DescriptionAppearance

Inline command names and syntaxes, pathsand filenames, configuration file outputs,

sample

input text are printed with monospacedcharacters.The URL link is pointing to some externallocation, on http or ftp servers.

http://www.bitdefender.com

E-mail addresses are inserted in the text forcontact information.

[email protected]

This is an internal link, towards somelocation inside the document.

“Preface” (p. v)

All the product options are printed using boldcharacters.

option

Interface options, keywords or shortcuts arehighlighted using bold characters.

keyword

Preface v


mailto:[email protected]

AdmonitionsThe admonitions are in-text notes, graphically marked, bringing to your attentionadditional information related to the current paragraph.

NoteThe note is just a short observation. Although you can omit it, the notes can providevaluable information, such as specific feature or a link to some related topic.

ImportantThis requires your attention and is not recommended to skip over it. Usually, it providesnon-critical but significant information.

WarningThis is critical information you should treat with increased caution. Nothing bad willhappen if you follow the indications. You should read and understand it, because itdescribes something extremely risky.

Preface vi

1. ABOUT GRAVITYZONEGravityZone is a business security solution built from ground-up for virtualizationand cloud to deliver security services to physical endpoints, virtual machines inprivate, public cloud and Exchange mail servers.GravityZone is one product with a unified management console available in thecloud, hosted by Bitdefender, or as one virtual appliance to be installed oncompany's premises, and it provides a single point for deploying, enforcing andmanaging security policies for any number of endpoints and of any type, in anylocation.GravityZone delivers multiple layers of security for endpoints and for MicrosoftExchange mail servers: antimalware with behavioral monitoring, zero day threatprotection, application blacklisting and sandboxing, firewall, device control, contentcontrol, anti-phishing and antispam.

1.1. GravityZone Security ServicesGravityZone provides the following security services:

● Security for Endpoints

● Security for Virtualized Environments

● Security for Exchange

Security for EndpointsProtects unobtrusively any number ofWindows, Linux andmacOS laptops, desktopsand servers by using top-ranked antimalware technologies. Additionally, Windowssystems benefit of evenmore enhanced security with a two-way firewall, intrusiondetection, web access control and filtering, sensitive data protection, applicationand device control. Low system usage ensures performance improvements, whileintegration with Microsoft Active Directory makes it easy to automatically applyprotection to unmanageddesktops and servers. The solution provides an alternativeto legacy antimalware systems by combining industry-acclaimed securitytechnologieswith simplicity of deployment andmanagement through the powerfulGravityZone Control Center. Proactive heuristics is employed to classifymaliciousprocesses based on their behavior, detecting new threats in real time.

About GravityZone 1

Security for Virtualized EnvironmentsSecurity for Virtualized Environments is the first all-encompassing security solutionfor virtualized datacenters, protecting virtualized servers and desktops onWindowsand Linux systems. Powered by cutting-edge caching technologies, the solutiondrives significant performance gains and boosts server consolidation by up to 30%compared to traditional antimalware.

Security for ExchangeBitdefender Security for Exchange provides antimalware, antispam, antiphishing,attachment and content filtering seamlessly integratedwith theMicrosoft ExchangeServer, to ensure a securemessaging and collaboration environment and increaseproductivity. Using award-winning antimalware and antispam technologies, itprotects the Exchange users against the latest, most sophisticated malware, andagainst attempts to steal users' confidential and valuable data.

1.2. GravityZone ArchitectureThe GravityZone solution includes the following components:

● Web Console (GravityZone Control Center)● Security Server● Security Agents

1.2.1. Web Console (GravityZone Control Center)Bitdefender security solutions aremanagedwithin GravityZone from a single pointof management, Control Center web console, which provides easier managementand access to overall security posture, global security threats, and control over allsecurity modules protecting virtual or physical desktops and servers. Powered bya Gravity Architecture, Control Center is capable of addressing the needs of eventhe largest organizations.Control Center, a web-based interface, integrates with the existing systemmanagement and monitoring systems to make it simple to apply protection tounmanaged workstations and servers.

About GravityZone 2

1.2.2. Security ServerTheSecurity Server is a dedicated virtualmachine that deduplicates and centralizesmost of the antimalware functionality of antimalware agents, acting as a scanserver.TheSecurity Servermust be installed on one or several hosts so as to accommodatethe number of protected virtual machines.

1.2.3. Security AgentsTo protect your network with Bitdefender, you must install the appropriateGravityZone security agents on network endpoints.

● Bitdefender Endpoint Security Tools● Bitefender Endpoint Security Tools for Windows Legacy● Endpoint Security for Mac

Bitdefender Endpoint Security ToolsGravityZone ensures physical and virtual machines protection with BitdefenderEndpoint Security Tools, an intelligent environment-aware security agent whichadapts to the endpoint type. Bitdefender Endpoint Security Tools can be deployedon any machine, either virtual or physical, providing a flexible scanning system,being an ideal choice for mixed environments (physical, virtual and cloud).In addition to file system protection, Bitdefender Endpoint Security Tools alsoincludes mail server protection for Microsoft Exchange Servers.Bitdefender Endpoint Security Tools uses one single policy template for physicaland virtualmachines, and one installation kit source for any environment (physicalor virtual) running current Windows editions. A separate kit installs on legacyWindows editions. For details, refer to BEST for Windows Legacy.Bitdefender Endpoint Security Tools is also available for Linux physical endpoints(servers and desktops).Bitdefender Endpoint Security Tools comprises the following components:

● Scanning Engines

● Protection Modules

● Endpoint Roles

About GravityZone 3

Scanning EnginesThe scanning engines are automatically set during Bitdefender Endpoint SecurityTools packages creation, letting the endpoint agent detect the machine'sconfiguration and adapt the scanning technology accordingly.The administrator can also customize the scan engines, being able to choosebetween several scanning technologies:

1. Local Scan, when the scanning is performed on the local endpoint. The localscanning mode is suited for powerful machines, having all signatures andengines stored locally.

2. Hybrid Scan with Light Engines (Public Cloud), with a medium footprint, usingin-the-cloud scanning and, partially, the local signatures. This scanning modebrings the benefit of better resources consumption, while involving off-premisescanning.

3. Central Scan in Public or Private Cloud, with a small footprint requiring a SecurityServer for scanning. In this case, no signature set is stored locally, and thescanning is offloaded on the Security Server.

NoteThere is a minimum set of engines stored locally, needed to unpack thecompressed files.

4. Central Scan (Public or Private Cloud scanning with Security Server) withfallback* on Local Scan (Full Engines)

5. Central Scan (Public or Private Cloud scanning with Security Server) withfallback* on Hybrid Scan (Public Cloud with Light Engines)

*When using a dual engines scanning, if the first engine is unavailable, the fallbackengine will be used. Resource consumption and network utilization will depend onthe used engines.

Protection ModulesThe following protectionmodules are available with Bitdefender Endpoint SecurityTools:

● Antimalware● Advanced Threat Control● Firewall

About GravityZone 4

● Content Control● Device Control● Power User● Volume Encryption● Patch Management

Antimalware

The antimalware protection module is based on signature scanning and heuristicanalysis (B-HAVE, ATC) against: viruses, worms, trojans, spyware, adware,keyloggers, rootkits and other types of malicious software.Bitdefender's antimalware scanning technology relies on the following protectionlayers:

● First, a traditional scanning method is employed where scanned content ismatched against the signature database. The signature database contains bytepatterns specific to known threats and is regularly updated by Bitdefender. Thisscanning method is effective against confirmed threats that have beenresearched and documented. However, no matter how promptly the signaturedatabase is updated, there is always a vulnerability window between the timewhen a new threat is discovered and when a fix is released.

● Against brand-new, undocumented threats, a second layer of protection isprovided byB-HAVE, Bitdefender's heuristic engine. Heuristic algorithms detectmalware based on behavioral characteristics. B-HAVE runs suspicious files ina virtual environment to test their impact on the system and ensure they poseno threat. If a threat is detected, the program is prevented from running.

Advanced Threat Control

For threats that elude even the heuristic engine, a third layer of protection is presentin the form of Advanced Threat Control (ATC).Advanced Threat Control continuously monitors running processes and gradessuspicious behaviors such as attempts to: disguise the type of process, executecode in another process's space (hijack process memory for privilege escalation),replicate, drop files, hide from process enumeration applications, etc. Eachsuspicious behavior raises the process rating. When a threshold is reached, analarm is triggered.

About GravityZone 5

ImportantThis module is available only for supported Windows desktop and server operatingsystems.

Firewall

The Firewall controls applications' access to the network and to the Internet. Accessis automatically allowed for a comprehensive database of known, legitimateapplications. Furthermore, the firewall can protect the system against port scans,restrict ICS and warn when new nodes join a Wi-Fi connection.

ImportantThis module is available only for supported Windows workstations. For moreinformation, refer to “Supported Operating Systems” (p. 16).

Content Control

The Content Control module helps enforce company policies for allowed traffic,web access, data protection and applications control. Administrators can definetraffic scan options and exclusions, scheduleweb accesswhile blocking or allowingcertain web categories or URLs, configure data protection rules and definepermissions for the use of specific applications.

ImportantThis module is available only for supported Windows workstations. For moreinformation, refer to “Supported Operating Systems” (p. 16).

Device Control

The Device Control module allows preventing the sensitive data leakage andmalware infections via external devices attached to endpoints by applying blockingrules and exceptions via policy to a vast range of device types (such as USB FlashDrives, Bluetooth Devices, CD/DVD-Players, Storage Devices, etc.).

ImportantThis module is available only for supported Windows desktop and server operatingsystems. For more information, refer to “Supported Operating Systems” (p. 16).

Power User

Control Center administrators can grant Power User rights to endpoint users viapolicy settings. The Power Usermodule enables administration rights at user level,allowing the endpoint user to access and modify security settings via a local

About GravityZone 6

console. Control Center is being notified when an endpoint is in Power User modeand the Control Center administrator can always overwrite local security settings.

ImportantThis module is available only for supported Windows desktop and server operatingsystems. For more information, refer to “Supported Operating Systems” (p. 16).

Volume Encryption

The Volume Encryption module allows you to provide full disk encryption bymanaging BitLocker onWindowsmachines. You can encrypt and decrypt boot andnon-boot volumes, with just one click, while GravityZone handles the entire process,with minimal intervention from the users. Additionally, GravityZone stores therecovery keys needed to unlock volumes when the users forget their passwords.

NoteThis module is available on certain Windows operating systems. For the Encryptionmodule requirements, refer to “Full Disk Encryption Requirements” (p. 23)The Encryptionmodulemay be available for your GravityZone solutionwith a separatelicense key.

Patch Management

Fully integrated in GravityZone, the Patch Management module keeps operatingsystems and software applications up to date and provides a comprehensive viewon the patch status for your managed Windows endpoints.The GravityZone Patch Management module includes several features, such ason-demand / scheduled patch scanning, automatic / manual patching or missingpatch reporting.You can learnmore about GravityZone PatchManagement supported vendors andproducts from this KB article.

NoteThe Patch Management module is an add-on available with a separate license keyfor all available GravityZone packages.

About GravityZone 7

https://www.bitdefender.com/support/bitdefender-patch-management-supported-vendors-and-products-2060.html

Endpoint Roles

Relay Role

Endpoint agents with Bitdefender Endpoint Security Tools Relay role serve ascommunication proxy and update servers for other endpoints in the network.Endpoint agentswith relay role are especially required in organizationswith isolatednetworks, where all traffic is made through a single access point.In companies with large distributed networks, relay agents help lowering thebandwidth usage, by preventingprotected endpoints and security servers to connectdirectly to the GravityZone appliance.Once a Bitdefender Endpoint Security Tools Relay agent is installed in the network,other endpoints can be configured via policy to communicate with Control Centerthrough the relay agent.Bitdefender Endpoint Security Tools Relay agents serve for the following purposes:

● Discovering all unprotected endpoints in the network.This functionality is essential for the security agent deployment in a cloudGravityZone environment.

● Deploying the endpoint agent inside the local network.

● Updating protected endpoints in the network.

● Ensuring the communication betweenControl Center and connected endpoints.

● Acting as proxy server for protected endpoints.

● Optimizing the network traffic during updates, deployments, scanning and otherresource-consuming tasks.

Patch Caching Server Role

Endpoints with Relay role may also act as a Patch Caching Server. With this roleenabled, Relays serve for storing software patches downloaded from vendor'swebsites, and distributing them to target endpoints in your network. Whenever aconnected endpoint has software with missing patches, it takes them from theserver and not from the vendor's website, thus optimizing the traffic generated andthe network bandwidth load.

ImportantThis additional role is available with a registered Patch Management add-on.

About GravityZone 8

Exchange Protection Role

Bitdefender Endpoint Security Tools with Exchange role can be installed onMicrosoft Exchange Servers with the purpose of protecting the Exchange usersfrom email-borne threats.Bitdefender Endpoint Security Tools with Exchange role protects both the servermachine and the Microsoft Exchange solution.

Bitefender Endpoint Security Tools for Windows LegacyAs security technologies move forward, some features in Bitdefender EndpointSecurity Tools are no longer supported on older editions of Windows. BitefenderEndpoint Security Tools for Windows Legacy is a separate kit designed to protectthese Windows editions without making any compromise for the security of thecurrent ones. For a list of the supported operating systems, refer to GravityZoneInstallation Guide.BEST for Windows Legacy supports the following protection modules:

● Antimalware● Advanced Threat Control● Exchange Protection

Relay role andPower Usermodule are not availablewith BEST forWindows Legacy.Bitefender Endpoint Security Tools for Windows Legacy cannot be remotelydeployed from the GravityZone console. The administrators need to install theBEST for Windows Legacy package manually or by using a third-party tool, suchas Microsoft SCCM.

Endpoint Security for MacEndpoint Security for Mac is a powerful antimalware scanner, which can detectand remove all kinds of malware, including viruses, spyware, Trojan horses,keyloggers, wormsand adware on Intel-basedMacintoshworkstations and laptops.Endpoint Security forMac includes only the Antimalware and Encryptionmodules.The scanning technology available is Local Scan, with all signatures and enginesstored locally. The Encryptionmodule allows you to provide full disk encryption bymanaging FileVault, with GravityZone handling the entire process.

About GravityZone 9

NoteThe Encryptionmodulemay be available in your GravityZone solutionwith a separatelicense key.

About GravityZone 10

2. INSTALLATION REQUIREMENTSAll of the GravityZone solutions are installed and managed via Control Center.

2.1. Control Center Web Console RequirementsTo access the Control Center web console, the following are required:

● Internet Explorer 9+,Mozilla Firefox 14+, Google Chrome15+, Safari 5+,MicrosoftEdge 20+, Opera 16+

● Recommended screen resolution: 1280 x 800 or higher

WarningControl Center will not work / display properly in Internet Explorer 9+ with theCompatibility View feature enabled, which is equivalent with using an unsupportedbrowser version.

2.2. Endpoint Protection RequirementsTo protect your networkwith Bitdefender, youmust install the GravityZone securityagents on network endpoints. For optimized protection, you can also install SecurityServers. For this purpose, you need a Control Center user with administratorprivileges over the services you need to install and over the network endpointsunder your management.

2.2.1. Security Agent Requirements

Hardware Requirements

Intel® Pentium compatible processorWorkstation Operating Systems

● 1 GHz or faster for Microsoft Windows XP SP3 and Windows XP SP2 64 bit

● 2 GHz or faster for Microsoft Windows Vista SP1 or higher (32 and 64 bit),Microsoft Windows 7 (32 and 64 bit), Microsoft Windows 7 SP1 (32 and 64bit),Windows 8, Windows 8.1, Windows 10, Windows 10 TH2, Windows 10Anniversary Update "Redstone"

● 800MHZor faster forMicrosoftWindows Embedded Standard 7 SP1,MicrosoftWindowsPOSReady 7,MicrosoftWindowsPOSReady 2009,MicrosoftWindows

Installation Requirements 11

EmbeddedStandard 2009,MicrosoftWindowsXPEmbeddedwith Service Pack2, Microsoft Windows XP Tablet PC Edition

Server Operating Systems

● Minimum: 2.4 GHz single-core CPU

● Recommended: 1.86 GHz or faster Intel Xeon multi-core CPU

Intel® Core™ compatible processorEndpoints with Relay role

● Up to 300 connected endpoints: minimum Intel® Core™ i3 or equivalentprocessor.

● 300 to 1000 connected endpoints: minimum Intel® Core™ i5 or equivalentprocessor.

Free RAM MemoryRAM Memory Required at Installation (MB)

SINGLE ENGINE

OS Centralized ScanningHybrid ScanningLocal Scanning

FullOptions

AV OnlyFullOptions

AV OnlyFullOptions

AV Only

40025666051212001024Windows25625651251210241024Linuxn/an/an/an/a10241024macOS

RAM Memory for Daily Usage (MB)*

Protection ModulesAntivirus (Single Engine)OS Update

ServerPowerUser

ContentControlFirewall

BehavioralScanCentralizedHybridLocal

+80+29+41+17+13305575Windows-----90180200Linux-------300macOS


* The measurements cover the daily endpoint client usage, without taking intoaccount additional tasks, such as on-demand scans or product updates.

HDD Requirements

Free HDD Space Required at Installation (MB)

● DUAL ENGINESINGLE ENGINE

OS

Centralized +Hybrid

Scanning

Centralized +Local

Scanning

CentralizedScanning

HybridScanning

LocalScanning

FullOptions

AVOnly

FullOptions

AVOnly

FullOptions

AVOnly

FullOptions

AVOnly

FullOptions

AVOnly

7005001200102457035070050012001024Windows4004001024102425025040040010241024Linuxn/an/an/an/an/an/an/an/a10241024macOS

Note– At least 10 GB additional free disk space is required for entities with

Bitdefender Endpoint Security Tools Relay role, as they will store all updatesand installation packages. SSD is highly recommended when the Relay isassigned to more than 100 endpoints.If the Relay is also a Patch Management Cache Server, then 100 GB of freedisk space are required, to store the downloaded patches as well.

– The quarantine for Exchange Servers requires additional hard-disk space onthe partition where the security agent is installed.The quarantine size depends on the number of items stored and their size.By default, the agent is installed on the system partition.

Free HDD Space for Daily Usage (MB)*


Protection ModulesAntivirus (Single Engine)OS Update

ServerPowerUser

ContentControlFirewall

BehavioralScanCentralizedHybridLocal

+10+80+60+5+12140190410Windows-----110200500Linux-------1024macOS

* The measurements cover the daily endpoint client usage, without taking intoaccount additional tasks, such as on-demand scans or product updates.

Traffic Usage

● Product updates traffic between endpoint client and update serverEach periodical Bitdefender Endpoint Security Tools product update generatesthe following download traffic on each endpoint client:

– On Windows OS: ~20 MB

– On Linux OS: ~26 MB

– On macOS: ~25 MB

● Downloaded signature updates traffic between endpoint client and updateserver

Scan Engine TypeUpdate Server Type

CentralizedHybridLocal

555865Relay (MB / day)33.53Bitdefender Update Server (MB / day)

● Central Scan traffic between endpoint client and Security Server

Upload (MB)Download (MB)Traffic TypeScanned Objects

84127First scanFiles*

38213Cached scanN/A621Web trafficFirst scanWebsites**



105054Security ServerN/A654Web traffic

Cached Scan0.50.2Security Server

* The provided data has been measured for 3.49 GB of files (6,658 files), ofwhich 1.16 GB are Portable Executable (PE) files.** The provided data has been measured for the top-ranked 500 websites.

● Hybrid scan traffic between endpoint client and Bitdefender Cloud Services


0.61.7First scanFiles*

0.30.6Cached scanN/A650Web traffic

Web traffic**2.72.6Bitdefender Cloud Services

* The provided data has been measured for 3.49 GB of files (6,658 files), ofwhich 1.16 GB are Portable Executable (PE) files.** The provided data has been measured for the top-ranked 500 websites.

NoteThe network latency between endpoint client and Bitdefender Cloud Server mustbe under 1 second.

● Signatures download traffic betweenBitdefender Endpoint Security Tools Relayclients and update serverClients with Bitdefender Endpoint Security Tools Relay role download ~16 MB/ day* from update server.* Available with Bitdefender Endpoint Security Tools clients starting from6.2.3.569 version.

● Traffic between endpoint clients and Control Center web consoleAn average traffic of 618 KB / day is generated between endpoint clients andControl Center web console.


Supported Operating Systems

Windows Operating Systems

Desktop Operating Systems

Full Support

● Windows 10 April 2018 Update (Redstone 4)

● Windows 10 Fall Creators Update (Redstone 3)

● Windows 10 Creators Update (Redstone 2)

● Windows 10 Anniversary Update (Redstone 1)

● Windows 10 November Update (Threshold 2)

● Windows 10

● Windows 8.1

● Windows 8

● Windows 7

Limited SupportOn these operating systems, the security agent has only Antimalware andAdvanced Threat Control. Power User and Relay are not supported.

● Windows Vista with Service Pack 1

● Windows XP with Service Pack 2 (64 bit)

● Windows XP with Service Pack 3 (32 bit)

Warning

Tablet and Embedded Operating Systems

Full Support

● Windows Embedded 8.1 Industry

● Windows Embedded 8 Standard

● Windows Embedded Standard 7

● Windows Embedded Compact 7


● Windows Embedded POSReady 7

● Windows Embedded Enterprise 7

Limited SupportOn these operating systems, the security agent supports only Antimalwareand Advanced Threat Control. Power User and Relay are not supported.

● Windows Embedded POSReady 2009

● Windows Embedded Standard 2009

● Windows XP Embedded with Service Pack 2(1)

● Windows XP Tablet PC Edition(1)

Warning(1) These specific embedded operating system components must be installed:

● TCP/IP Networking with Client For Microsoft Networks● Base Support Binaries● Filter Manager● DNS Cache Support● Windows Installer● WMI Windows Installer Provider● Workstation Service● WinHTTP● Windows XP Service Pack 2 Resource DLL● Windows Logon (Standard)● Explorer shell● NTFS format

Server Operating Systems

Full Support

● Windows Server 2016

● Windows Server 2016 Core

● Windows Server 2012 R2


● Windows Small Business Server (SBS) 2011



Limited SupportOn these operating systems, the security agent supports only Antimalwareand Advanced Threat Control. Power User and Relay are not supported.

● Windows Server 2008(5)



● Windows Small Business Server (SBS) 2008(5)

● Windows Small Business Server (SBS) 2003

● Windows Home Server

ImportantBitdefender Endpoint Security Tools supports the Windows Server FailoverCluster (WSFC) technology.

Linux Operating Systems

● Red Hat Enterprise Linux / CentOS 6.0 or higher● Ubuntu 12.04 or higher

ImportantPlease note that the Ubuntu 12.04 repositories are unavailable since end of April2017. We strongly advise upgrading to latest version available.

● SUSE Linux Enterprise Server 11 or higher● OpenSUSE 11 or higher● Fedora 16 or higher● Debian 7.0 or higher● Oracle Linux 6.3 or higher

Active Directory Prerequisites

When integrating Linux endpoints with an Active Directory domain via the SystemSecurity Services Daemon (SSSD), ensure that the ldbsearch tool is installed.

On-access Scanning Support

On-access scanning is available for all supported guest operating systems. OnLinux systems, on-access scanning support is provided in the following situations:


On-access RequirementsLinux DistributionsKernelVersions

Fanotify (kernel option) must beenabled.

Red Hat Enterprise Linux /CentOS 6.0 or higher

2.6.38 orhigher*

Ubuntu 12.04 or higher*SUSE Linux Enterprise Server11 or higherOpenSUSE 11 or higherFedora 16 or higherDebian 7.0 or higherOracle Linux 6.3 or higher

Fanotify must be enabled and setto enforcing mode and then thekernel package must be rebuilt.

Debian 82.6.38 orhigher

For details, refer to this KB article.Bitdefender provides support viaDazukoFS with prebuilt kernelmodules.

CentOS 6.xRed Hat Enterprise Linux 6.x

2.6.18 - 2.6.37

The DazukoFS module must bemanually compiled. For more

All other supported systemsAll otherkernels

details, refer to “Manually compilethe DazukoFS module” (p. 46).

* With certain limitations described below.

On-access Scanning Limitations

DetailsLinuxDistributionsKernelVersions

On-access scanning monitors mountednetwork shares only under these conditions:

All supportedsystems

2.6.38 orhigher

● Fanotify is enabled on both remote andlocal systems.


https://www.bitdefender.com/support/bitdefender-endpoint-security-tools-compatibility-with-debian-8-1482.html

DetailsLinuxDistributionsKernelVersions

● The share is based on theCIFS andNFS filesystems.

NoteOn-access scanning does not scan networkshares mounted using SSH or FTP.

On-access scanning is not supported onsystems with DazukoFS for network shares

All supportedsystems

All kernels

mounted on paths already protected by theOn-access module.On-access scanning is not supported.Ubuntu 12.043.2 - 3.10

NoteFanotify and DazukoFS enable third-party applications to control file access on Linuxsystems. For more information, refer to:

● Fanotify man pages:http://www.xypron.de/projects/fanotify-manpages/man7/fanotify.7.html.

● Dazuko project website: http://dazuko.dnsalias.org/wiki/index.php/About.

macOS Operating Systems

● macOS High Sierra (10.13.x)

● macOS Sierra (10.12.x)

● OS X El Capitan (10.11.x)

● OS X Yosemite (10.10.5)

● OS X Mavericks (10.9.5)

NoteOS XMountain Lion (10.8.5) is no longer supported, but the existing installationswillcontinue to receive signature updates.

Supported File SystemsBitdefender installs on and protects the following file systems:


http://www.xypron.de/projects/fanotify-manpages/man7/fanotify.7.html

http://dazuko.dnsalias.org/wiki/index.php/About

AFS, BTRFS, ext2, ext3, ext4, FAT, FAT16, FAT32, VFAT, exFAT, NTFS, UFS, ISO9660 / UDF, NFS, CIFS/SMB, VXFS, XFS.

NoteOn-access scanning support is not provided for NFS and CIFS/SMB.

Supported BrowsersEndpoint browser security is verified to be working with the following browsers:

● Internet Explorer 8+

● Mozilla Firefox 30+

● Google Chrome 34+

● Safari 4+

● Microsoft Edge 20+

● Opera 21+

2.2.2. Security Server RequirementsSecurity Server is a preconfigured virtual machine running on an Ubuntu Server12.04 LTS (3.2 kernel).Bitdefender Security Server canbe installed on the following virtualizationplatforms:

● VMware vSphere 6.5, 6.0, 5.5, 5.1, 5.0, 4.1 with VMware vCenter Server 6.5, 6.0,5.5, 5.1, 5.0, 4.1

● VMware Horizon/View 7.1(*), 6.x, 5.x

● VMware Workstation 11.x, 10.x, 9.x, 8.0.6

● VMware Player 7.x, 6.x, 5.x

● Citrix XenServer 7.x, 6.5, 6.2, 6.0, 5.6 or 5.5 (including Xen Hypervisor)

● Citrix XenDesktop 7.9, 7.8, 7.7, 7.6, 7.5, 7.15, 7.1, 7, 5.6, 5.5, 5.0

● Citrix XenApp 7.9, 7.8, 7.6, 7.5, 6.5

● Citrix VDI-in-a-Box 5.x

● Microsoft Hyper-V Server 2008 R2, 2012, 2012 R2 or Windows Server 2008 R2,2012, 2012 R2 (including Hyper-V Hypervisor)

● Red Hat Enterprise Virtualization 3.0 (including KVM Hypervisor)


● Oracle VM 3.0

● Oracle VM VirtualBox 5.2, 5.1

● Nutanix Prism with AOS 5.5, 5.6 (Enterprise Edition)

● Nutanix Prism version 2018.01.31 (Community Edition)

Note● (*) Supported in GravityZone version 6.1.1-4 or higher.

● Support for other virtualization platforms may be provided on request.

Memory andCPU resource allocation for theSecurity Server dependson the numberand type of VMs running on the host. The following table lists the recommendedresources to be allocated:

CPUsRAMNumber of protected VMs

2 CPUs2 GB1-50 VMs4 CPUs2 GB51-100 VMs6 CPUs4 GB101-200 VMs

Other requirements:

● Although not mandatory, Bitdefender recommends installing Security Serveron each physical host for improved performance.

● You must provision 8 GB disk space on each Security Server host.

2.3. Exchange Protection RequirementsSecurity for Exchange is delivered through Bitdefender Endpoint Security Tools,which is able to protect both the file system and the Microsoft Exchange mailserver.

2.3.1. Supported Microsoft Exchange EnvironmentsSecurity for Exchange supports the following Microsoft Exchange versions androles:

● Exchange Server 2016 with Edge Transport or Mailbox role

● Exchange Server 2013 with Edge Transport or Mailbox role


● Exchange Server 2010 with Edge Transport, Hub Transport or Mailbox role

● Exchange Server 2007 with Edge Transport, Hub Transport or Mailbox role

Starting January 30th 2017, Security for Exchange no longer supports MicrosoftExchange 2007 installations onWindowsServer 2003, 2003R2 andSmall BusinessServer 2003. If you still need to use Microsoft Exchange 2007, please considermigrating your installation to Windows Server 2008.Security for Exchange is compatiblewithMicrosoft ExchangeDatabaseAvailabilityGroups (DAGs).

2.3.2. System RequirementsSecurity for Exchange is compatible with any physical or virtual 64-bit server (Intelor AMD) running a supported Microsoft Exchange Server version and role. Fordetails regarding the Bitdefender Endpoint Security Tools system requirements,refer to “Security Agent Requirements” (p. 11).Recommended server resource availability:

● Free RAM memory: 1 GB

● Free HDD space: 1 GB

2.3.3. Other Software Requirements● For Microsoft Exchange Server 2013 with Service Pack 1: KB2938053 from

Microsoft.

● For Microsoft Exchange Server 2007: .NET Framework 3.5 Service Pack 1 orhigher

2.4. Full Disk Encryption RequirementsGravityZone Full Disk Encryption allows you to operate BitLocker Drive Encryptionon Windows endpoints and FileVault on Mac endpoints via Control Center.To ensure data protection, this module provides full disk encryption for boot andnon-boot volumes, on fixed disks, and it stores the recovery keys in case the usersforget their passwords.The Encryption module uses the existing hardware resources in your GravityZoneenvironment.


http://support.microsoft.com/kb/2938053

From the software perspective, the requirements are almost the same as forBitLocker and FileVault and most of the limitations refer to these two tools.

On WindowsGravityZone Encryption supports BitLocker on machines with Trusted PlatformModule (TPM) chip, starting with version 1.2, and on non-TPM machines.GravityZone supports BitLocker on the endpoints with the following operatingsystems:

● Windows 10 Education

● Windows 10 Enterprise

● Windows 10 Pro

● Windows 8.1 Enterprise

● Windows 8.1 Pro

● Windows 8 Enterprise

● Windows 8 Pro

● Windows 7 Ultimate (with TPM)

● Windows 7 Enterprise (with TPM)

● Windows Server 2016*

● Windows Server 2012 R2*

● Windows Server 2012*

● Windows Server 2008 R2* (with TPM)

*BitLocker is not included on these operating systems and must be installedseparately. For more information about deploying BitLocker on Windows Server,refer to these KB articles provided by Microsoft:

● https://technet.microsoft.com/en-us/itpro/bitlocker-how-to-deploy-on-windows-server

● https://technet.microsoft.com/en-us/library/cc732725(v=ws.10).aspx

ImportantGravityZonedoesnot support encryptiononWindows7andWindows2008R2withoutTPM.


https://technet.microsoft.com/en-us/itpro/windows/keep-secure/bitlocker-how-to-deploy-on-windows-server

https://technet.microsoft.com/en-us/library/cc732725(v=ws.10).aspx

For detailed BitLocker requirements, refer to this KB article provided by Microsoft:https://technet.microsoft.com/en-us/library/cc766200(v=ws.10).aspx

On MacGravityZone supports FileVault on Mac endpoints running the following operatingsystems:

● macOS High Sierra (10.13)

● macOS Sierra (10.12)

● OS X El Capitan (10.11)

● OS X Yosemite (10.10)

● OS X Mavericks (10.9)

NoteOn Mac OS X Mountain Lion (10.8), you can install the Bitdefender agent, but theEncryption module will not be available.

2.5. GravityZone Communication PortsGravityZone is a distributed solution, meaning that its components communicatewith each other through the use of the local network or the Internet. Eachcomponent uses a series of ports to communicate with the others. You need tomake sure these ports are open for GravityZone.For detailed information regarding GravityZone ports, refer to this KB article.


https://technet.microsoft.com/en-us/library/cc766200(v=ws.10)#BKMK_HSRequirements.aspx

http://www.bitdefender.com/support/gravityzone-(cloud-console)-communication-ports-1256.html

3. INSTALLING PROTECTIONTo protect your networkwith Bitdefender, youmust install the GravityZone securityagents on endpoints.The following table shows the types of endpoints each service is designed toprotect:

EndpointsService

Physical computers (workstations, laptops andservers) running on Microsoft Windows, Linuxand macOS (previously named OS X)

Security for Endpoints

Microsoft Windows or Linux virtual machinesSecurity for VirtualizedEnvironments

Microsoft Exchange ServersSecurity for Exchange

3.1. License ManagementGravityZone is licensed with a single key for all security services, except for FullDisk Encryption, which for yearly license comes with a separate key.You can try GravityZone for free for a period of 30 days. During the trial period allfeatures are fully available and you canuse the service on any number of computers.Before the trial period ends, if you want to continue using the services, you mustopt for a paid subscription plan and make the purchase.To purchase a license, contact a Bitdefender reseller or contact us by email [email protected] subscription is managed by Bitdefender or by the Bitdefender partner whosells you the service. Some Bitdefender partners are security service providers.Depending on your subscription arrangements, GravityZone day-to-day operationmay be handled either internally by your company or externally by the securityservice provider.

3.1.1. Finding a ResellerOur resellers will assist you with all the information you need and help you choosethe best licensing option for you.To find a Bitdefender reseller in your country:

Installing Protection 26


1. Go to the Partner Locator page on Bitdefender website.2. Select the country you reside in to view contact information of available

Bitdefender partners.3. If you do not find a Bitdefender reseller in your country, feel free to contact us

by email at [email protected].

3.1.2. Activating Your LicenseWhen you purchase a paid subscription plan for the first time, a license key isissued for you. The GravityZone subscription is enabled by activating this licensekey.

WarningActivating a license does NOT append its features to the currently active license.Instead, the new license overrides the old one. For example, activating a 10 endpointslicense on top of a 100 endpoints license will NOT result in a subscription for 110endpoints. On the contrary, it will reduce the number of covered endpoints from 100to 10.

The license key is sent to you via email when you purchase it. Depending on yourservice agreement, once your license key is issued, your service provider mayactivate it for you. Alternately, you can activate your licensemanually, by followingthese steps:

1. Log in to Control Center using your account.

2. Click your username in the upper-right corner of the console and choose MyCompany.

3. Check details about the current license in the License section.

4. In the License section, select the License type.

5. In the License Key field, enter your license key.

6. Click theCheck button andwait until Control Center retrieves information aboutthe entered license key.

7. In the Add-on key field, enter the key for a specific add-on, such as Encryption.

8. Click Add. The add-on details appear in a table: type, license key and the optionto remove the key.

9. Click Save.


http://www.bitdefender.com/partners/partner-locator.html


10. To be able to use the add-on, youmust log out from the Control Center and thenre-log in. This will make the add-on features visible in GravityZone.

3.1.3. Checking Current License DetailsTo view your license details:

1. Log in to Control Center using your email and password received by email.2. Click your username in the upper-right corner of the console and choose My

Company.3. Check details about the current license in the License section. You can also

click the Check button and wait until Control Center retrieves the latestinformation about the current license key.

3.2. Installing Endpoint ProtectionDepending on the machines configuration and on the network environment, youcan choose to install only the security agents or to also use a Security Server. Inthe latter case, you need to first install the Security Server and then the securityagents.It is recommended to use the Security Server if the machines have little hardwareresources.

ImportantOnly Bitdefender Endpoint Security Tools supports connection to a Security Server.For more information, refer to “GravityZone Architecture” (p. 2).

3.2.1. Installing Security ServerSecurity Server is a dedicated virtual machine that deduplicates and centralizesmost of the antimalware functionality of antimalware clients, acting as a scanserver.You must install Security Server on one or more hosts so as to accommodate thenumber of virtual machines to be protected.You must consider the number of protected virtual machines, resources availablefor Security Server on hosts, as well as network connectivity between SecurityServer and protected virtual machines.The security agent installed on virtual machines connects to Security Server overTCP/IP, using details configured at installation or via a policy.


TheSecurity Server package is available for download fromControl Center in severaldifferent formats, compatible with the main virtualization platforms.

Downloading Security Server Installation PackagesTo download Security Server installation packages:

1. Go to the Network > Packages page.

2. Select the Default Security Server Package.

3. Click the Download button at the upper side of the table and choose thepackage type from the menu.

4. Save the selected package to the desired location.

Deploying Security Server Installation PackagesOnce you have the installation package, deploy it to the host using your preferredvirtual machine deployment tool.After deployment, set up the Security Server as follows:

1. Access the appliance console from your virtualization management tool (forexample, vSphere Client). Alternatively, you can connect to the appliance viaSSH.

2. Log in using the default credentials.

● User name: root

● Password: sve

3. Run the sva-setup command. You will access the appliance configurationinterface.


Security Server configuration interface (main menu)

To navigate throughmenus and options, use the Tab and arrow keys. To selecta specific option, press Enter.

4. Configure the network settings.The Security Server uses the TCP/IP protocol to communicate with the otherGravityZone components. You can configure the appliance to automaticallyobtain network settings from the DHCP server or you can manually configurenetwork settings, as described herein:

a. From the main menu, select Network configuration.

b. Select the network interface.

c. Select the IP configuration mode:

● DHCP, if you want the Security Server to automatically obtain networksettings from the DHCP server.

● Static, if a DHCP server is absent or an IP reservation for the appliancehas been made on the DHCP server. In this case, you must manuallyconfigure the network settings.

i. Enter the hostname, IP address, network mask, gateway and DNSservers in the corresponding fields.

ii. Select OK to save the changes.

NoteIf you are connected to the appliance via a SSH client, changing the networksettings will immediately terminate your session.


5. Configure the proxy settings.If a proxy server is used within the network, youmust provide its details so thatthe Security Server can communicate with GravityZone Control Center.

NoteOnly proxies with basic authentication are supported.

a. From the main menu, select Internet proxy configuration.

b. Enter the hostname, username, password and the domain in thecorresponding fields.

c. Select OK to save the changes.

6. Configure the Communication Server address.

a. From the main menu, select Communication server configuration.

b. Enter one of the following addresses for the Communication Server:

● https://cloud-ecs.gravityzone.bitdefender.com:443

● https://cloudgz-ecs.gravityzone.bitdefender.com:443

ImportantThis address must be the same as the one that appears in Control Centerpolicy settings. To check the link, go to the Policies page, add or open acustom policy, navigate to the General > Communication > EndpointCommunication Assignment section and enter the Communication Servername in the columnheader field. The correct serverwill show in search results.


7. Configure the client ID.

a. From the main menu, select Configure the client ID.

b. Enter the company ID.The ID is a string of 32 characters, which you can find by accessing thecompany details page in Control Center.



3.2.2. Installing Security AgentsTo protect your physical and virtual endpoints, you must install a security agenton each of them. Besides managing protection on the local endpoint, the securityagent also communicates with Control Center to receive the administrator'scommands and to send the results of its actions.To learn about the available security agents, refer to “Security Agents” (p. 3).On Windows and Linux machines, the security agent can have two roles and youcan install it as follows:

1. As a simple security agent for your endpoints.

2. As a Relay, acting as a security agent and also as a communication, proxy andupdate server for other endpoints in the network.

Warning● The first endpoint on which you install protection must have the Relay role,

otherwise you will not be able to remotely install the security agent on otherendpoints in the same network.

● The Relay endpointmust be powered-on and online in order for the connectedagents to communicate with Control Center.

You can install the security agents on physical and virtual endpoints by runninginstallation packages locally or by running installation tasks remotely fromControlCenter.It is very important to carefully read and follow the instructions to prepare forinstallation.In normal mode, the security agents have a minimal user interface. It only allowsusers to check protection status and run basic security tasks (updates and scans),without providing access to settings.If enabled by the network administrator via installation package and security policy,the security agent can also run in Power User mode onWindows endpoints, lettingthe endpoint user view andmodify policy settings. Nevertheless, the Control Centeradministrator can always control which policy settings apply, overriding the PowerUser mode.By default, the display language of the user interface on protected endpoints is setat installation time based on the language of your account. To install the userinterface in another language on certain endpoints, you can create an installation


package and set the preferred language in its configuration options. For moreinformation on creating installation packages, refer to “Creating InstallationPackages” (p. 35).

Preparing for InstallationBefore installation, follow these preparatory steps to make sure it goes smoothly:

1. Make sure the target endpoints meet the minimum system requirements. Forsome endpoints, you may need to install the latest operating system servicepack available or free up disk space. Compile a list of endpoints that do notmeet the necessary requirements so that you can exclude them frommanagement.

2. Uninstall (not just disable) any existing antimalware, firewall or Internet securitysoftware from target endpoints. Running the security agent simultaneouslywith other security software on an endpoint may affect their operation andcause major problems with the system.Many of the incompatible security programs are automatically detected andremoved at installation time. To learn more and to check the list of detectedsecurity software, refer to this KB article.

Important● No need to worry about Windows security features (Windows Defender,

Windows Firewall), as they will be turned off automatically before installationis initiated.

● If you want to deploy the security agent on a computer with BitdefenderAntivirus forMac 5.X, you firstmust remove the lattermanually. For the guidingsteps, refer to this KB article.

3. The installation requires administrative privileges and Internet access. Makesure you have the necessary credentials at hand for all endpoints.

4. Endpoints must have connectivity to Control Center.5. It is recommended to use a static IP address for the relay server. If you do not

set a static IP, use the machine's hostname.6. When deploying the agent through a Linux relay, the following additional

conditions must be met:

● The relay must have installed the Samba package (smbclient) version4.1.0 or above, so that it can deploy Windows agents.


http://www.bitdefender.com/support/Removing-security-software-incompatible-with-GravityZone-Security-for-Endpoints-1123.html

https://www.bitdefender.com/support/How-to-deploy-Endpoint-Security-for-Mac-on-a-machine-with-Bitdefender-Antivirus-for-Mac-5-X-1966.html

● Target Windows endpoints must have Administrative Share and NetworkShare enabled.

● Target Linux and Mac endpoints must have SSH enabled and firewalldisabled.

Local InstallationOne way to install the security agent on an endpoint is to locally run an installationpackage.You can create andmanage installation packages in theNetwork > Packages page.

The Packages page

Warning● The firstmachine onwhich you install protectionmust have Relay role, otherwise

youwill not be able to deploy the security agent on other endpoints in the network.● The Relay machine must be powered-on and online in order for the clients to

communicate with Control Center.

Once the first client has been installed, it will be used to detect other endpoints inthe same network, based on the Network Discovery mechanism. For detailedinformation on network discovery, refer to “HowNetwork DiscoveryWorks” (p. 48).To locally install the security agent on an endpoint, follow the next steps:

1. Create an installation package according to your needs.

NoteThis step is not mandatory if an installation package has already been createdfor the network under your account.

2. Download the installation package on the target endpoint.


You can alternately send the installation package download links by email toseveral users in your network.

3. Run the installation package on the target endpoint.

Creating Installation PackagesTo create an installation package:

1. Connect and log in to Control Center.


3. Click the Add button at the upper side of the table. A configuration windowwill appear.

Create Packages - Options

4. Enter a suggestive name and description for the installation package you wantto create.

5. From the Language field, select the desired language for the client's interface.

6. Select the protection modules you want to install.

NoteOnly the supportedmodules for each operating systemwill be installed. Formoreinformation, refer to “Protection Modules” (p. 4).


7. Select the target endpoint role:

● Relay, to create the package for an endpoint with Relay role. For moreinformation, refer to “Relay Role” (p. 8)

WarningRelay role is not supported on legacy operating systems. Formore information,refer to “Supported Operating Systems” (p. 16).

● Patch Management Cache Server, to make the Relay an internal server forsoftware patches. This role is displayed when Relay role is selected. Formore information, refer to “Patch Caching Server Role” (p. 8)

● Exchange Protection, to install the protection modules for MicrosoftExchangeServers, including antimalware, antispam, content and attachmentfiltering for the Exchange email traffic and on-demand antimalware scanningof the Exchange databases. For more information, refer to “InstallingExchange Protection” (p. 52).

8. Scan Mode. Choose the scanning technology that best suits your networkenvironment and your endpoints' resources. You can define the scan mode bychoosing one of the following types:

● Automatic. In this case, the security agent will automatically detect theendpoint's configuration andwill adapt the scanning technology accordingly:

– Central Scan in Public or Private Cloud (with Security Server)with fallbackonHybrid Scan (Light Engines), for physical computerswith lowhardwareperformance and for virtual machines. This case requires at least oneSecurity Server deployed in the network.

– Hybrid Scan (with Light Engines) for physical computers with lowhardware performance and for virtual machines.

– Local Scan (with Full Engines) for physical computerswith high hardwareperformance.

NoteLow performance computers are considered to have the CPU frequency lessthan 1.5 GHz, or RAM memory less than 1 GB.

● Custom. In this case, you can configure the scanmode by choosing betweenseveral scanning technologies for physical and virtual machines:


– Central Scan in Public or Private Cloud (with Security Server), which canfall back* on Hybrid Scan (with Light Engines) or on Local Scan (withFull Engines)

– Hybrid Scan (with Light Engines), which can fall back* on Local Scan(with Full Engines)

– Local Scan (with Full Engines)* When using a dual engines scanning, if the first engine is unavailable, thefallback enginewill be used. Resource consumption and network utilizationwill be based on used engines.For more information regarding available scanning technologies, refer to“Scanning Engines” (p. 4)

WarningEndpoint Security (legacy agent) supports only Local Scan.

9. When customizing the scan engines using Public or Private Cloud (SecurityServer) scanning, you are required to select the locally installed Security Serversyouwant to use and to configure their priority underSecurity Server Assignmentsection:

a. Click the Security Server list in the table header. The list of detected SecurityServers is displayed.

b. Select an entity.

c. Click the Add button from the Actions column header.The Security Server is added to the list.

d. Follow the same steps to add several security servers, if available. In thiscase, you can configure their priority using the up and down arrowsavailable at the right side of each entity. When the first Security Server isunavailable, the next one will be used and so on.

e. To delete one entity from the list, click the corresponding Delete buttonat the upper side of the table.

You can choose to encrypt the connection to Security Server by selecting theUse SSL option.


10. SelectScan before installation if youwant tomake sure themachines are cleanbefore installing the client on them. An on-the cloud quick scanwill be performedon the target machines before starting the installation.

11. On Windows endpoints, Bitdefender Endpoint Security Tools is installed in thedefault installation directory. Select Use custom installation path if you wantto install Bitdefender Endpoint Security Tools in a different location. In thiscase, enter the desiredpath in the corresponding field. UseWindowsconventionswhen entering the path (for example, D:\folder). If the specified folder doesnot exist, it will be created during the installation.

12. If you want to, you can set a password to prevent users from removingprotection. Select Set uninstall password and enter the desired password inthe corresponding fields.

13. If the target endpoints are in Network Inventory under Custom Groups, you canchoose to move them in a specified folder immediately after the security agentdeployment finishes.Select Use custom folder and choose a folder in the corresponding table.

14. Under Deployer section, choose the entity to which the target endpoints willconnect for installing and updating the client:

● Bitdefender Cloud, if youwant to update the clients directly from the Internet.In this case, you can also define the proxy settings, if target endpointsconnect to the Internet via proxy. Select Use proxy for communication andenter the required proxy settings in the fields below.

● Endpoint Security Relay, if you want to connect the endpoints to a relayclient installed in your network. All machineswith relay role detected in yournetwork will show-up in the table displayed below. Select the relay machinethat you want. Connected endpoints will communicate with Control Centeronly via the specified relay.

ImportantPort 7074 must be open for the deployment through Bitdefender EndpointSecurity Tools Relay to work.

15. Click Save.

The newly created package will be added to the list of packages.


NoteThe settings configured within an installation package will apply to endpointsimmediately after installation. As soon as a policy is applied to the client, the settingsconfigured within the policy will be enforced, replacing certain installation packagesettings (such as communication servers or proxy settings).

Downloading Installation PackagesTo download the installation packages of the security agents:

1. Log in to Control Center from the endpoint on which you want to installprotection.


3. Select the installation package you want to download.

4. Click the Download button at the upper side of the table and select the typeof installer you want to use. Two types of installation files are available:

● Downloader. The downloader first downloads the full installation kit fromthe Bitdefender cloud servers and then starts the installation. It is small insize and it can be run both on 32-bit and 64-bit systems (which makes iteasy to distribute). On the downside, it requires an active Internet connection.

● Full Kit. The full installation kits are bigger in size and they have to be runon the specific operating system type.The full kit is to be used to install protection on endpoints with slow or noInternet connection. Download this file to an Internet-connected endpoint,then distribute it to other endpoints using external storage media or anetwork share.

NoteAvailable full kit versions:

– Windows OS: 32-bit and 64-bit systems

– Windows OS Legacy: 32-bit and 64-bit systems

– Linux OS: 32-bit and 64-bit systems

– macOS: only 64-bit systemsMake sure to use the correct version for the system you install on.

5. Save the file to the endpoint.


WarningThe downloader executable must not be renamed, otherwise it will not be ableto download the installation files from Bitdefender server.

6. Additionally, if you have chosen the Downloader, you can create anMSI packagefor Windows endpoints. For more information, refer to this KB article.

Send Installation Packages Download Links by EmailYoumay need to quickly informother users that an installation package is availableto download. In this case, follow the steps described hereinafter:


2. Select the installation package that you want.

3. Click the Send download links button at the upper side of the table. Aconfiguration window will appear.

4. Enter the email of each user you want to receive the installation packagedownload link. Press Enter after each email.

Please make sure that each entered email address is valid.

5. If you want to view the download links before sending them by email, click theInstallation links button.

6. Click Send. An email containing the installation link is sent to each specifiedemail address.

Running Installation PackagesFor the installation towork, the installation packagemust be run using administratorprivileges.The package installs differently on each operating system as follows:

● On Windows and macOS operating systems:

1. On the target endpoint, download the installation file from Control Centeror copy it from a network share.

2. If you have downloaded the full kit, extract the files from the archive.

3. Run the executable file.

4. Follow the on-screen instructions.


https://www.bitdefender.com/support/how-to-create-a-msi-package-from-the-best-windows-downloader-1695.html

● On Linux operating systems:


2. Download or copy the installation file to the target endpoint.

3. If you have downloaded the full kit, extract the files from the archive.

4. Gain root privileges by running the sudo su command.

5. Change permissions to the installation file so that you can execute it:

# chmod +x installer

6. Run the installation file:

# ./installer

7. To check that the agent has been installed on the endpoint, run thiscommand:

$ service bd status

Once the security agent has been installed, the endpoint will show up asmanagedin Control Center (Network page) within a few minutes.

Remote InstallationControl Center allows you to remotely install the security agent on endpointsdetected in the network by using installation tasks.Once you have locally installed the first client with relay role, it may take a fewminutes for the rest of the network endpoints to become visible in the ControlCenter. From this point, you can remotely install the security agent on endpointsunder your management by using installation tasks from Control Center.Bitdefender Endpoint Security Tools includes an automatic network discoverymechanism that allows detecting other endpoints in the same network. Detectedendpoints are displayed as unmanaged in the Network page.To enable network discovery, you must have Bitdefender Endpoint Security Toolsalready installed on at least one endpoint in the network. This endpointwill be used


to scan the network and install Bitdefender Endpoint Security Tools on unprotectedendpoints.For detailed information on network discovery, refer to “How Network DiscoveryWorks” (p. 48).

NoteRemote installation is not available for Bitefender Endpoint Security Tools forWindowsLegacy.

Remote Installation RequirementsFor remote installation to work:

● Bitdefender Endpoint Security Tools Relay must be installed in your network.

● Each target endpoint must allow remote connection as described herein:

– On Windows OS: the admin$ administrative share must be enabled.Configure each target workstation to use advanced file sharing.

– On Linux OS: SSH must be enabled.

– On macOS: remote login must be enabled.

● Temporarily turn off User Account Control on all endpoints running Windowsoperating systems that include this security feature (Windows Vista, Windows7, Windows Server 2008 etc.). If the endpoints are in a domain, you can use agroup policy to turn off User Account Control remotely.

● Disable or shutdown firewall protection on endpoints. If the endpoints are in adomain, you can use a group policy to turn off Windows Firewall remotely.

● Remote deployment works only on modern operating systems, for whichBitdefender provides full support. For more information, refer to “SupportedOperating Systems” (p. 16).

Running Remote Installation TasksTo run a remote installation task:


2. Go to the Network page.

3. Select the desired group from the left-side pane. The entities contained in theselected group are displayed in the right-side pane table.


NoteOptionally, you can apply filters to display unmanaged endpoints only. Click theFiltersmenu and select the following options: Unmanaged from the Security taband All items recursively from the Depth tab.

4. Select the entities (endpoints or groups of endpoints) on which you want toinstall protection.

5. Click the Tasks button at the upper side of the table and choose Install.The Install Client wizard is displayed.

Installing Bitdefender Endpoint Security Tools from the Tasks menu

6. Under Options section, configure the installation time:

● Now, to launch the deployment immediately.

● Scheduled, to set up the deployment recurrence interval. In this case, selectthe time interval that you want (hourly, daily or weekly) and configure itaccording to your needs.

NoteFor example, when certain operations are required on the target machinebefore installing the client (such as uninstalling other software and restartingthe OS), you can schedule the deployment task to run every 2 hours. The taskwill start on each target machine every 2 hours until the deployment issuccessful.


7. If you want target endpoints to automatically restart for completing theinstallation, select Automatically reboot (if needed).

8. Under the Credentials Manager section, specify the administrative credentialsrequired for remote authentication on target endpoints. You can add thecredentials by entering the user and password for each target operating system.

ImportantFor Windows 8.1 stations, you need to provide the credentials of the built-inadministrator account or a domain administrator account. To learn more, referto this KB article.

To add the required OS credentials:

a. Enter the user name and password of an administrator account in thecorresponding fields from the table header.If computers are in a domain, it suffices to enter the credentials of the domainadministrator.Use Windows conventions when entering the name of a user account:

● For Active Directory machines use these syntaxes:[email protected] and domain\username. To make sure thatentered credentials will work, add them in both forms([email protected] and domain\username).

● ForWorkgroupmachines, it suffices to enter only the user name, withoutthe workgroup name.

Optionally, you can add a description that will help you identify each accountmore easily.

b. Click the Add button. The account is added to the list of credentials.

NoteSpecified credentials are automatically saved to your Credentials Managerso that you do not have to enter them the next time. To access the CredentialsManager, just point to your username in the upper-right corner of the console.

ImportantIf the provided credentials are invalid, the client deployment will fail on thecorresponding endpoints. Make sure to update the entered OS credentials inthe Credentials Manager when these are changed on the target endpoints.


http://www.bitdefender.com/support/how-to-troubleshoot-endpoint-security-deployment-on-windows-8-1-stations-1289.html

9. Select the check boxes corresponding to the accounts you want to use.

NoteAwarningmessage is displayed as long as you have not selected any credentials.This step is mandatory to remotely install the security agent on endpoints.

10. Under Deployer section, configure the relay to which the target endpoints willconnect for installing and updating the client:

● All machines with relay role detected in your network will show-up in thetable available under the Deployer section. Each new client must beconnected to at least one relay client from the same network, that will serveas communication and update server. Select the relay that you want to linkwith the target endpoints. Connected endpoints will communicate withControl Center only via the specified relay.

ImportantPort 7074 must be open, for the deployment through the relay agent to work.

● If target endpoints communicate with the relay agent via proxy, you alsoneed to define the proxy settings. In this case, select Use proxy forcommunication and enter the required proxy settings in the fields below.

11. You need to select one installation package for the current deployment. ClicktheUse package list and select the installation package that youwant. You canfind here all the installation packages previously created for your account andalso the default installation package available with Control Center.


12. If needed, you can modify some of the selected installation package's settingsby clicking the button Customize next to the Use package field.The installation package's settings will appear below and you can make thechanges that you need. To find out more about editing installation packages,refer to “Creating Installation Packages” (p. 35).If you want to save the modifications as a new package, select the Save aspackage option placed at the bottom of the package settings list, and enter aname for the new installation package.

13. Click Save. A confirmation message will appear.

You can view and manage the task in the Network > Tasks page.

Preparing Linux Systems for On-access ScanningBitdefender Endpoint Security Tools for Linux includes on-access scanningcapabilities that work with specific Linux distributions and kernel versions. Formore information, refer to system requirements.Next you will learn how to manually compile the DazukoFS module.

Manually compile the DazukoFS moduleFollow the steps below to compile DazukoFS for the system's kernel version andthen load the module:

1. Download the proper kernel headers.

● On Ubuntu systems, run this command:

$ sudo apt-get install linux-headers-`uname -r`

● On RHEL/CentOS systems, run this command:

$ sudo yum install kernel-devel kernel-headers-`uname -r`

2. On Ubuntu systems, you need build-essential:

$ sudo apt-get install build-essential


3. Copy and extract the DazukoFS source code in a preferred directory:

# mkdir temp# cd temp# cp /opt/BitDefender/share/modules/dazukofs/dazukofs-source.tar.gz# tar -xzvf dazukofs-source.tar.gz# cd dazukofs-3.1.4

4. Compile the module:

# make

5. Install and load the module:

# make dazukofs_install

Requirements for using on-access scanning with DazukoFS

For DazukoFS and on-access scanning to work together, a series of conditionsmust be met. Please check if any of the statements below apply to your Linuxsystem and follow the guidelines to avoid issues.

● The SELinux policy must be either disabled or set to permissive. To check andadjust the SELinux policy setting, edit the /etc/selinux/config file.

● Bitdefender Endpoint Security Tools is exclusively compatiblewith theDazukoFSversion included in the installation package. If DazukoFS is already installedon the system, remove it prior to installing Bitdefender Endpoint Security Tools.

● DazukoFS supports certain kernel versions. If the DazukoFS package shippedwith Bitdefender Endpoint Security Tools is not compatible with the system'skernel version, the module will fail to load. In such case, you can either updatethe kernel to the supported version or recompile the DazukoFSmodule for yourkernel version. You can find the DazukoFS package in the Bitdefender EndpointSecurity Tools installation directory:/opt/BitDefender/share/modules/dazukofs/dazukofs-modules.tar.gz

● When sharing files using dedicated servers such as NFS, UNFSv3 or Samba,you have to start the services in the following order:


1. Enable on-access scanning via policy from Control Center.For more information, refer to GravityZone Administrator's Guide.

2. Start the network sharing service.For NFS:

# service nfs start

For UNFSv3:

# service unfs3 start

For Samba:

# service smbd start

ImportantFor the NFS service, DazukoFS is compatible only with NFS User Server.

How Network Discovery WorksBesides integration with Active Directory, GravityZone also includes an automaticnetwork discovery mechanism intended to detect workgroup computers.GravityZone relies on the Microsoft Computer Browser service and NBTscan toolto perform network discovery.The Computer Browser service is a networking technology used byWindows-basedcomputers to maintain updated lists of domains, workgroups, and the computerswithin themand to supply these lists to client computers upon request. Computersdetected in the network by theComputer Browser service can be viewedby runningthe net view command in a command prompt window.


The Net view command

TheNBTscan tool scanscomputer networksusingNetBIOS. It queries eachendpointin the network and retrieves information such as IP address, NetBIOS computername, and MAC address.To enable automatic network discovery, you must have Bitdefender EndpointSecurity Tools Relay already installed on at least one computer in the network.This computer will be used to scan the network.

ImportantControl Center does not use network information from Active Directory or from thenetwork map feature available in Windows Vista and later. Network map relies on adifferent network discovery technology: the Link Layer Topology Discovery (LLTD)protocol.

Control Center is not actively involved in the Computer Browser service operation.Bitdefender Endpoint Security Tools only queries the Computer Browser servicefor the list of workstations and servers currently visible in the network (known asthe browse list) and then sends it to Control Center. Control Center processes thebrowse list, appending newly detected computers to its Unmanaged Computerslist. Previously detected computers are not deleted after a new network discoveryquery, so youmust manually exclude & delete computers that are no longer on thenetwork.The initial query for the browse list is carried out by the first Bitdefender EndpointSecurity Tools installed in the network.

● If the relay is installed on a workgroup computer, only computers from thatworkgroup will be visible in Control Center.

● If the relay is installed on a domain computer, only computers from that domainwill be visible in Control Center. Computers fromother domains can be detectedif there is a trust relationship with the domain where the relay is installed.


Subsequent network discovery queries are performed regularly every hour. Foreach newquery, Control Center divides themanaged computers space into visibilityareas and then designates one relay in each area to perform the task. A visibilityarea is a group of computers that detect each other. Usually, a visibility area isdefined by a workgroup or domain, but this depends on the network topology andconfiguration. In some cases, a visibility area might consist of multiple domainsand workgroups.If a selected relay fails to perform the query, Control Center waits for the nextscheduled query, without choosing another relay to try again.For full network visibility, the relay must be installed on at least one computer ineach workgroup or domain in your network. Ideally, Bitdefender Endpoint SecurityTools should be installed on at least one computer in each subnetwork.

More about the Microsoft Computer Browser ServiceQuick facts about the Computer Browser service:

● Works independent of Active Directory.

● Runs exclusively over IPv4 networks and operates independently within theboundaries of a LAN group (workgroup or domain). A browse list is compiledand maintained for each LAN group.

● Typically uses connectionless server broadcasts to communicate betweennodes.

● Uses NetBIOS over TCP/IP (NetBT).

● Requires NetBIOS name resolution. It is recommended to have a WindowsInternet Name Service (WINS) infrastructure up and running in the network.

● Is not enabled by default in Windows Server 2008 and 2008 R2.

For detailed information on the Computer Browser service, check the ComputerBrowser Service Technical Reference on Microsoft Technet.

Network Discovery RequirementsTo successfully discover all the computers (servers and workstations) that will bemanaged from Control Center, the following are required:

● Computersmust be joined in aworkgroup or domain and connected via an IPv4local network. Computer Browser service does not work over IPv6 networks.


http://technet.microsoft.com/en-us/library/cc778351%28v=ws.10%29

http://technet.microsoft.com/en-us/library/cc778351%28v=ws.10%29

● Several computers in each LAN group (workgroup or domain) must be runningthe Computer Browser service. Primary Domain Controllers must also run theservice.

● NetBIOS over TCP/IP (NetBT) must be enabled on computers. Local firewallmust allow NetBT traffic.

● If using a Linux relay to discover other Linux or Mac endpoints, youmust eitherinstall Samba on target endpoints, or join them in Active Directory and useDHCP. This way, NetBIOS will be automatically configured on them.

● File sharing must be enabled on computers. Local firewall must allow filesharing.

● A Windows Internet Name Service (WINS) infrastructure must be set up andworking properly.

● For Windows Vista and later, network discovery must be turned on (ControlPanel > Network and Sharing Center > Change Advanced Sharing Settings).To be able to turn on this feature, the following services must first be started:– DNS Client– Function Discovery Resource Publication– SSDP Discovery– UPnP Device Host

● In environments with multiple domains, it is recommended to set up trustrelationships between domains so that computers can access browse listsfrom other domains.

Computers from which Bitdefender Endpoint Security Tools queries the ComputerBrowser service must be able to resolve NetBIOS names.

NoteThe network discovery mechanism works for all supported operating systems,including Windows Embedded versions, provided the requirements are met.

3.3. Installing Full Disk EncryptionFull Disk Encryption requires activation based on license key.For detailed information about license keys, refer to “License Management” (p.26).


The Bitdefender security agents support Full Disk Encryption starting with version6.2.22.916 on Windows and 4.0.0173876 on Mac. To make sure that the agentsare fully compatible with this module, you have two options:

● Install the security agents with the Encryption module included.

● Use the Reconfigure task.

For detailed information about using Full Disk Encryptionwithin your network, referto the Security Policies > Encryption chapter in the GravityZone Administrator’sGuide.

3.4. Installing Exchange ProtectionSecurity for Exchange automatically integrates with the Exchange Servers,depending on the server role. For each role only the compatible features areinstalled, as described herein:

Microsoft Exchange 2010/2007Microsoft Exchange2016/2013

MailboxHubEdgeMailboxEdgeFeatures

Transport Levelxxxx

xxxx

xxxx

xxxx

Antimalware FilteringAntispam FilteringContent FilteringAttachment FilteringExchange Store

xxOn-demandantimalware scanning

3.4.1. Preparing for InstallationBefore installing Security for Exchange, make sure all requirements are met,otherwise Bitdefender Endpoint Security Tools might be installed without theExchange Protection module.For the Exchange Protection module to run smoothly and to prevent conflicts andunwanted results, remove any antimalware and email filtering agents.


Bitdefender Endpoint Security Tools automatically detects and removes most ofthe antimalware products and disables the antimalware agent built in ExchangeServer since the 2013 version. For details regarding the detected security softwarelist, refer to this KB article.You can manually re-enable the built-in Exchange antimalware agent at any time,nevertheless it is not recommended to do so.

3.4.2. Installing Protection on Exchange ServersTo protect your Exchange Servers, you must install Bitdefender Endpoint SecurityTools with Exchange Protection role on each of them.Youhave several options to deployBitdefender Endpoint Security Tools onExchangeServers:

● Local installation, by downloading and running the installation package on theserver.

● Remote installation, by running an Install task.

● Remote, by running theReconfigure Client task, if Bitdefender Endpoint SecurityTools already offers file system protection on the server.

For detailed installation steps, refer to “Installing Security Agents” (p. 32).

3.5. Credentials ManagerThe Credentials Manager helps you define the credentials required for remoteauthentication on different operating systems in your network.To open the Credentials Manager, click your username in the upper-right corner ofthe page and choose Credentials Manager.

The Credentials Manager menu


http://www.bitdefender.com/support/Removing-security-software-incompatible-with-GravityZone-Security-for-Endpoints-1123.html

3.5.1. Adding Credentials to the Credentials ManagerWith the Credentials Manager you can manage the administrator credentialsrequired for remote authentication during installation tasks sent to computers andvirtual machines in your network.To add a set of credentials:

Credentials Manager

1. Enter the user name and password of an administrator account for each targetoperating system in the corresponding fields at the upper side of the tableheading. Optionally, you can add a description that will help you identify eachaccount more easily. If computers are in a domain, it suffices to enter thecredentials of the domain administrator.Use Windows conventions when entering the name of a user account:

● For ActiveDirectorymachines use these syntaxes:[email protected] domain\username. To make sure that entered credentials will work,add them in both forms ([email protected]\username).

● For Workgroup machines, it suffices to enter only the user name, withoutthe workgroup name.

2. Click the Add button at the right side of the table. The new set of credentialsis added to the table.

NoteIf you have not specified the authentication credentials, you will be required toenter themwhen you run installation tasks. Specified credentials are automatically


saved to your Credentials Manager so that you do not have to enter them thenext time.

3.5.2. Deleting Credentials from Credentials ManagerTo delete obsolete credentials from the Credentials Manager:

1. Point to the row in the table containing the credentials you want to delete.

2. Click the Delete button at the right side of the corresponding table row. Theselected account will be deleted.


4. INTEGRATIONSGravityZone provides the possibility to integrate Control Center with third partysolutions.You can configure your third-party solutions integration in the Integrations page,which you can access by pointing to your username in the upper-right corner ofthe console and choosing Integrations.

From this page, you can add, edit or remove the integrations according to yourneeds.

4.1. Integrating with Amazon EC2If your company has a Bitdefender Security for AWS service license, or you arerunning a trial Bitdefender Security for AWS subscription, you can configure theintegration with this service from GravityZone Control Center and centrally deploy,manage and monitor Bitdefender security on their instance inventory. Proprietaryscanning servers are hosted by Bitdefender in the AWS Cloud to ensure an optimalfootprint on the protected instances and to eliminate the scanning overheadoccurring with traditional security software.For complete information about the Bitdefender Security for AWS architecture,prerequisites, subscription mode, creating and managing the integration withAmazon EC2, refer to the Amazon EC2 integration guide.

Integrations 56

https://download.bitdefender.com/SMB/Cloud/GravityZone/en_US/Bitdefender_GravityZone_AmazonAWSIntegrationGuide_enUS.pdf

4.2. Integrating with Microsoft Windows Defender ATPThe integration betweenGravityZone andMicrosoft’sWindowsDefender AdvancedThreat Protection enables Microsoft customers to manage the security of theirmacOS and Linux-based endpoints within the Windows Defender Security Centermanagement console.With this integration, GravityZonewill send information aboutmalware and productstatus events from its managed macOS and Linux-based endpoints to WindowsDefender Security Center.

4.2.1. Prerequisites● Access token. To create this integration in GravityZone Control Center, you will

need an access token, which is unique for each customer company. You canobtain this token from Windows Defender Security Center, as described in thisKB article.

● Company administrator account in GravityZone Control center.

4.2.2. Creating the integration1. Log in to GravityZone Control Center using your company administrator

credentials.

2. Click the user menu at the upper-right corner of the console and selectIntegrations.

3. Click the Add button and choose Add Microsoft Windows Defender ATPIntegration. A configuration window will appear.

Integrations 57

securitycenter.windows.com/

https://www.bitdefender.com/support/integrating-gravityzone-cloud-with-microsoft-windows-defender-security-center-1987.html


4. Enter the token obtained as described in this KB Article in the input area of thewindow.

5. Click Save. The integration will be created and added in the Integrations page.

NoteThe integration is configured only once for the same company, and it is visible forall its company administrator user accounts.

4.2.3. Editing the integrationIf you need to update the integration token, just click the Microsoft WindowsDefender ATP entry in the Integrations page, enter the new token and click Save.

4.2.4. Deleting the integrationYou can delete the Microsoft Windows Defender ATP integration as follows:

1. In GravityZone Control Center, go to the Integrations page available from theuser menu in the upper-right corner of the console.

2. Select the Microsoft Windows Defender ATP integration.

3. Click the Delete button at the upper side of the table.You will need to confirm the deletion in the new window that shows up.

All data related to this integration will be removed from the GravityZone databaseand the integration will be inactivated for your company.

Integrations 58


5. UNINSTALLING PROTECTIONYou can uninstall and reinstall GravityZone components in such cases as whenyou need to use a license key for anothermachine, to fix errors orwhen you upgrade.To correctly uninstall Bitdefender protection from endpoints in your network, followthe instructions described in this chapter.

● Uninstalling Endpoint Protection

● Uninstalling Exchange Protection

5.1. Uninstalling Endpoint ProtectionTo safely remove Bitdefender protection, you have first to uninstall security agents,then Security Server, if needed. If you want to uninstall only the Security Server,make sure to connect its agents to another Security Server first.

● Uninstalling Security Agents

● Uninstalling Security Server

5.1.1. Uninstalling Security AgentsYou have two options to uninstall the security agents:

● Remotely in Control Center

● Manually on the target machine

WarningThe security agents and Security Servers are essential for keeping the endpointssafe from any kind of threats, thus uninstalling them may put the entire network indanger.

Remote UninstallationTo uninstall Bitdefender protection from any managed endpoint remotely:

1. Go to Network page.

2. Select the container you want from the left-side pane. All computers from theselected container are displayed in the right-side pane table.

3. Select the endpoints fromwhich you want to uninstall the Bitdefender securityagent.

Uninstalling Protection 59

4. Click Tasks at the upper-side of the table and choose Uninstall client. Aconfiguration window is displayed.

5. In the Uninstall agent task window you can choose whether to keep thequarantined files on the endpoint or to delete them.

6. Click Save to create the task. A confirmation message appears.

You can view and manage the task in Network > Tasks.If you want to reinstall security agents, refer to “Installing Endpoint Protection” (p.28).

Local UninstallationTo manually uninstall the Bitdefender security agent from a Windows machine:

1. Depending on your operating system:

● In Windows 7, go to Start > Control Panel > Uninstall a program underPrograms category.

● In Windows 8, go to Settings > Control Panel > Uninstall a program underProgram category.

● In Windows 8.1, right-click on Start button, then choose Control Panel >Programs & features.

● In Windows 10, go to Start > Settings > System > Apps & features.

2. Select the Bitdefender agent from the programs list.

3. Click Uninstall.

4. Enter the Bitdefender password, if enabled in the security policy. Duringuninstallation, you can view the progress of the task.

To manually uninstall the Bitdefender security agent from a Linux machine:

1. Open the terminal.

2. Gain root access using the su or sudo su commands.

3. Navigate using the cd command to the following path:/opt/BitDefender/bin

4. Run the script:


# ./remove-sve-client

5. Enter the Bitdefender password to continue, if enabled in the security policy.

To manually uninstall the Bitdefender agent from a Mac:

1. Go to Finder > Applications.

2. Open the Bitdefender folder.

3. Double-click Bitdefender Mac Uninstall.

4. In the confirmation window, click both Check and Uninstall to continue.

If you want to reinstall security agents, refer to “Installing Endpoint Protection” (p.28).

5.1.2. Uninstalling Security ServerYou can uninstall Security Server the same way it was installed, either in ControlCenter or in the command-line interface (CLI) of the GravityZone virtual appliance.To uninstall Security Server in Control Center:


2. Choose Virtual Machines from the views selector.

3. Select the datacenter or folder containing the host onwhich the Security Serveris installed. The endpoints are displayed in the right-side pane.

4. Select the check box corresponding to the host on which the Security Serveris installed.

5. In the Tasksmenu, select Uninstall Security Server.

You can view and manage the task in Network > Tasks.When Security Server is installed on the same virtual appliance as the otherGravityZone roles, you can remove it using the command-line interface of theappliance. To do so:

1. Access the appliance console from your virtualization management tool (forexample, vSphere Client).Use the arrow keys and the Tab key to navigate through menus and options.Press Enter to select a specific option.


2. In the Appliance Optionsmenu, go to Advanced Settings.

3. Select Uninstall Security Server. A confirmation window is displayed.

4. Press theY key, or pressEnterwhile having theYesoption selected to continue.Wait until the uninstallation finishes.

5.2. Uninstalling Exchange ProtectionYou can remove Exchange Protection from anyMicrosoft Exchange Server havingBitdefender Endpoint Security Tools with this role installed. You can perform theuninstallation in Control Center.


2. Select the container you want from the left-side pane. The entities will bedisplayed in the right-side pane table.

3. Select the endpoint you want to uninstall the Exchange Protection from.

4. Click Reconfigure Client in the Tasksmenu, in the upper-side pane of the table.A configuration window is displayed.

5. Under the General section, clear the Exchange Protection check box.

WarningIn the configuration window, make sure you have selected all the other roleswhich are active on the endpoint. Otherwise, they will be uninstalled as well.

6. Click Save to create the task.

You can view and manage the task in Network > Tasks.If youwant to reinstall ExchangeProtection, refer to “Installing ExchangeProtection”(p. 52).


6. GETTING HELPBitdefender strives to provide its customers with an unparalleled level of fast andaccurate support. If you experience any issue with or if you have any questionabout your Bitdefender product, go to our online Support Center. It provides severalresources that you can use to quickly find a solution or an answer. Or, if you prefer,you can contact the Bitdefender Customer Care team. Our support representativeswill answer your questions in a timely manner and they will provide you with theassistance you need.

NoteYou can find out information about the support services we provide and our supportpolicy at the Support Center.

6.1. Bitdefender Support CenterBitdefender Support Center is the place where you will find all the assistance youneed with your Bitdefender product.You can use several resources to quickly find a solution or an answer:

● Knowledge Base Articles

● Bitdefender Support Forum

● Product Documentation

You can also use your favorite search engine to find out more information aboutcomputer security, the Bitdefender products and the company.

Knowledge Base ArticlesThe Bitdefender Knowledge Base is an online repository of information about theBitdefender products. It stores, in an easily accessible format, reports on the resultsof the ongoing technical support and bugfixing activities of the Bitdefender supportand development teams, along with more general articles about virus prevention,the management of Bitdefender solutions with detailed explanations, and manyother articles.The Bitdefender Knowledge Base is open to the public and freely searchable. Theextensive information it contains is yet another means of providing Bitdefendercustomers with the technical knowledge and insight they need. All valid requestsfor information or bug reports coming fromBitdefender clients eventually find their

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http://www.bitdefender.com/support/business.html


way into the Bitdefender Knowledge Base, as bugfix reports, workaroundcheatsheets or informational articles to supplement product helpfiles.The Bitdefender Knowledge Base for business products is available any time athttp://www.bitdefender.com/support/business.html.

Bitdefender Support ForumThe Bitdefender Support Forum provides Bitdefender users with an easy way toget help and to help others. You can post any problem or question related to yourBitdefender product.Bitdefender support techniciansmonitor the forum for new posts in order to assistyou. Youmay also get an answer or a solution fromamore experiencedBitdefenderuser.Before posting your problem or question, please search the forum for a similar orrelated topic.The Bitdefender Support Forum is available at http://forum.bitdefender.com, in 5different languages: English, German, French, Spanish and Romanian. Click theBusiness Protection link to access the section dedicated to business products.

Product DocumentationProduct documentation is the most complete source of information about yourproduct.The easiest way to reach the documentation is from the Help & Support page ofControl Center. Click your username in the upper-right corner of the console, chooseHelp & Support and then the link of the guide you are interested in. The guide willopen in a new tab of your browser.You can also check and download the documentation at Support Center, in theDocumentation section available on each product support page.

6.2. Asking for AssistanceYou can ask for assistance through our online Support Center. Fill in the contactform and submit it.

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http://forum.bitdefender.com


https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory

https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory

6.3. Using Support ToolThe GravityZone Support Tool is designed to help users and support technicianseasily obtain the information needed for troubleshooting. Run the Support Tool onaffected computers and send the resulting archive with the troubleshootinginformation to the Bitdefender support representative.

6.3.1. Using Support Tool on Windows Operating Systems

Running the Support Tool application1. Download the Support Tool and distribute it to the affected computers. To

download the Support Tool:

a. Connect to Control Center using your account.

b. Click your username in the upper-right corner of the console and chooseHelp & Support.

c. The download links are available in the Support section. Two versions areavailable: one for 32-bit systems and the other for 64-bit systems. Makesure to use the correct versionwhen running the Support Tool on a computer.

2. Run the Support Tool locally on each of the affected computers.

a. Select the agreement check box and click Next.

b. Complete the submission form with the necessary data:

i. Enter your email address.

ii. Enter your name.

iii. Choose your country from the corresponding menu.

iv. Enter a description of the issue you encountered.

v. Optionally, you can try to reproduce the issue before starting to collectdata. In this case, proceed as follows:

A. Enable the option Try to reproduce the issue before submitting.

B. Click Next.

C. Select the type of issue you have experienced.

D. Click Next.

Getting Help 65

E. Reproduce the issue on your computer.When done, return to SupportTool and select the option I have reproduced the issue.

c. ClickNext. TheSupport Tool gathers product information, information relatedto other applications installed on themachine and the software andhardwareconfiguration.

d. Wait for the process to complete.

e. Click Finish to close the window. A zip archive has been created on yourdesktop.

Using the command lineOn the affected computer:

1. Open Command Prompt.

2. Runwith administrator privileges Product.Support.Tool.exe, followed bythe parametercollect. The executable file is located in the product installationfolder.Example:

C:\Program Files\Bitdefender\Endpoint Security>Product.Support.Tool.exe collect

A newwindows appears, showing the progress.With command line, you gatherthe same data as with the Support Tool application. The result appears in a ziparchive on your desktop.

3. Inside the archive, open the problem.txt file and complete it with thenecessary data.

Send the zip archive together with your request to the Bitdefender supportrepresentative using the email support ticket form available in the Help & Supportpage of the console.

6.3.2. Using Support Tool on Linux Operating SystemsFor Linux operating systems, the Support Tool is integrated with the Bitdefendersecurity agent.To gather Linux system information usingSupport Tool, run the following command:

Getting Help 66

# /opt/BitDefender/bin/bdconfigure

using the following available options:

● --help to list all Support Tool commands

● enablelogs to enable product and communication module logs (all serviceswill be automatically restarted)

● disablelogs to disable product and communicationmodule logs (all serviceswill be automatically restarted)

● deliverall to create:– Anarchive containing the product and communicationmodule logs, delivered

to the /tmp f o l de r i n t he fo l l ow ing fo rma t :bitdefender_machineName_timeStamp.tar.gz.

After the archive is created:

1. You will be prompted if you want to disable logs. If needed, the services areautomatically restarted.

2. You will be prompted if you want to delete logs.

● deliverall -default delivers the same information as with the previousoption, but default actionswill be taken on logs, without the user to be prompted(the logs are disabled and deleted).

You can also run the /bdconfigure command right from the BEST package (fullor downloader) without having the product installed.To report a GravityZone issue affecting your Linux systems, follow the next steps,using the options previously described:

1. Enable product and communication module logs.

2. Try to reproduce the issue.

3. Disable logs.

4. Create the logs archive.

5. Open an email support ticket using the form available on the Help & Supportpage of Control Center, with a description of the issue and having the logsarchive attached.

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The Support Tool for Linux delivers the following information:

● The etc, var/log, /var/crash (if available) and var/epag folders from/opt/BitDefender, containing the Bitdefender logs and settings

● The /var/log/BitDefender/bdinstall.log file, containing installationinformation

● The network.txt file, containing network settings / machine connectivityinformation

● The product.txt file, including the content of all update.txt files from/opt/BitDefender/var/lib/scan and a recursive full listing of all filesfrom /opt/BitDefender

● The system.txt file, containing general system information (distribution andkernel versions, available RAM and free hard-disk space)

● The users.txt file, containing user information

● Other information concerning the product related to the system, such as externalconnections of processes and CPU usage

● System logs

6.3.3. Using Support Tool on Mac Operating SystemsWhen sumbitting a request to the Bitdefender Technical Support Team, you needto provide the following:

● A detailed description of the issue you are encountering.

● A screenshot (if applicable) of the exact error message that appears.

● The Support Tool log.

To gather Mac system information using Support Tool:

1. Download the ZIP archive containing the Support Tool.

2. Extract the BDProfiler.tool file from the archive.

3. Open a Terminal window.

4. Navigate to the location of the BDProfiler.tool file.For example:

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http://www.bitdefender.com/files/KnowledgeBase/file/Support_Tool_MACOS.zip

cd /Users/Bitdefender/Desktop;

5. Add execute permissions to the file:

chmod +x BDProfiler.tool;

6. Run the tool.For example:

/Users/Bitdefender/Desktop/BDProfiler.tool;

7. Press Y and enter the password when asked to provide the administratorpassword.Wait for a couple of minutes until the tool finishes generating the log. You willfind the resulted archive file (Bitdefenderprofile_output.zip) on your Desktop.

6.4. Contact InformationEfficient communication is the key to a successful business. During the past 15years Bitdefender has established an unquestionable reputation by constantlystriving for better communication so as to exceed the expectations of our clientsand partners. Should you have any questions, do not hesitate to contact us.

6.4.1. Web AddressesSales Department: [email protected] Center: http://www.bitdefender.com/support/business.htmlDocumentation: [email protected] Distributors: http://www.bitdefender.com/partnersPartner Program: [email protected] Relations: [email protected] Submissions: [email protected] Submissions: [email protected] Abuse: [email protected]: http://www.bitdefender.com

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http://www.bitdefender.com/partners







6.4.2. Local DistributorsThe Bitdefender local distributors are ready to respond to any inquiries regardingtheir areas of operation, both in commercial and in general matters.To find a Bitdefender distributor in your country:

1. Go to http://www.bitdefender.com/partners.

2. Go to Partner Locator.

3. The contact information of theBitdefender local distributors should be displayedautomatically. If this does not happen, select the country you reside in to viewthe information.

4. If you do not find a Bitdefender distributor in your country, feel free to contactus by email at [email protected].

6.4.3. Bitdefender OfficesThe Bitdefender offices are ready to respond to any inquiries regarding their areasof operation, both in commercial and in generalmatters. Their respective addressesand contacts are listed below.

United StatesBitdefender, LLCPO Box 667588Pompano Beach, Fl 33066United StatesPhone (sales&technical support): 1-954-776-6262Sales: [email protected]: http://www.bitdefender.comSupport Center: http://www.bitdefender.com/support/business.html

FranceBitdefender49, Rue de la Vanne92120 MontrougeFax: +33 (0)1 47 35 07 09Phone: +33 (0)1 47 35 72 73Email: [email protected]: http://www.bitdefender.fr

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http://www.bitdefender.com/partners






http://www.bitdefender.fr

Support Center: http://www.bitdefender.fr/support/business.html

SpainBitdefender España, S.L.U.Avda. Diagonal, 357, 1º 1ª08037 BarcelonaEspañaFax: (+34) 93 217 91 28Phone (office&sales): (+34) 93 218 96 15Phone (technical support): (+34) 93 502 69 10Sales: [email protected]: http://www.bitdefender.esSupport Center: http://www.bitdefender.es/support/business.html

GermanyBitdefender GmbHTechnologiezentrum SchwerteLohbachstrasse 12D-58239 SchwerteDeutschlandPhone (office&sales): +49 (0) 2304 94 51 60Phone (technical support): +49 (0) 231 98 92 80 16Sales: [email protected]: http://www.bitdefender.deSupport Center: http://www.bitdefender.de/support/business.html

UK and IrelandGenesis Centre Innovation WayStoke-on-Trent, StaffordshireST6 4BFUKPhone (sales&technical support): (+44) 203 695 3415Email: [email protected]: [email protected]: http://www.bitdefender.co.ukSupport Center: http://www.bitdefender.co.uk/support/business.html

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http://www.bitdefender.fr/support/business.html


http://www.bitdefender.es

http://www.bitdefender.es/support/business.html


http://www.bitdefender.de

http://www.bitdefender.de/support/business.html



http://www.bitdefender.co.uk

http://www.bitdefender.co.uk/support/business.html

RomaniaBITDEFENDER SRLDV24 Offices, Building A24 Delea Veche Street024102 Bucharest, Sector 2Fax: +40 21 2641799Phone (sales&technical support): +40 21 2063470Sales: [email protected]: http://www.bitdefender.roSupport Center: http://www.bitdefender.ro/support/business.html

United Arab EmiratesBitdefender FZ-LLCDubai Internet City, Building 17Office # 160Dubai, UAEPhone (sales&technical support): 00971-4-4588935 / 00971-4-4589186Fax: 00971-4-44565047Sales: [email protected]: http://www.bitdefender.comSupport Center: http://www.bitdefender.com/support/business.html

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http://www.bitdefender.ro

http://www.bitdefender.ro/support/business.html




A. Appendices

A.1. Supported File TypesThe antimalware scanning engines included in the Bitdefender security solutionscan scan all types of files that may contain threats. The list below includes themost common types of files that are being analyzed.{*; 386; 3g2; 3gg; 7z; a6p; ac; accda; accdb; accdc; accde;accdr; accdt; accdu; acl; acm; acr; action; ade; adp; ain;air; app; ar; arc; arj; as; asd; asf; asp; au; avi; awk; ax;bas; bat; bin; bmp; boo; bz; bz2; bzip2; cab; cal; cgi; chm;cla; class; cmd; cnv; com; cpio; cpl; cru; crush; csc; csh;dat; dcx; deb (with gzip, bzip2, xz); dek; dld; dll; dmg (withHFS); doc; docm; docx; dot; dotm; dotx; drv; drw; ds; ds4;dtd; ebm; emf; eml; eps; esh; exe; ezs; fky; frs; fxp; gadget;gif; grv; gx2; gz; gzip; hap; hlp; hms; hta; htm; html; htt;iaf; icd; ico; img; inf; ini; inx; ipf; iso; isu; jar; jfif;jpe; jpeg; jpg; js; jse; jsx; kix; laccdb; lha; lzh; lnk; maf;mam; maq; mar; mat; mcr; mda; mdb; mde; mdt; mdw; mem; mhtml;mid; mmf; mov; mp3; mpd; mpeg; mpg; mpp; mpt; mpx; ms; msg;msi; mso; msp; mst; msu; nws; oab; obd; obi; obs; obt; ocx;odt; oft; ogg; ole; one; onepkg; osci; ost; ovl; pa; paf; pak;pat; pci; pcx; pdf; pex; pfd; pgm; php; pif; pip; png; pot;potm; potx; ppa; ppam; pps; ppsm; ppsx; ppt; pptm; pptx; ppz;prc; prf; prg; ps1; psd; psp; pst; pub; puz; pvd; pwc; pwz;py; pyc; pyo; qpx; qt; qxd; ra; ram; rar; rbx; rgb; rgs; rm;rox; rpj; rpm (with cpio, gzip, bzip2, xz); rtf; scar; scr;script; sct; sdr; sh3; shb; shs; shw; sit; sldm; sldx; smm;snp; snt; spr; src; svd; swf; sym; sys; tar; tar.z; tb2; tbz2;td0; tgz; thmx; tif; tiff; tlb; tms; tsp; tt6; u3p; udf; ufa;url; vb; vbe; vbs; vbscript; vwp; vxd; wav; wbk; wbt; wcm;wdm; wiz; wks; wll; wmf; wml; wpc; wpf; wpg; wpk; wpl; ws;ws2; wsc; wsf; wsh; xar; xl; xla; xlam; xlb; xlc; xll; xlm;

Appendices 73

xls; xlsb; xlsm; xlsx; xlt; xltm; xltx; xlw; xml; xqt; xsf;xsn; xtp; xz; z; zip; zl?; zoo

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