grapevine informal channel of communication no set lines no rules
DESCRIPTION
Grapevine Informal channel of communication No set lines No rules Spreads in any direction, any where fast Primarily Horizonta People in same level of hierarchy contact with ease Sometimes vertical &diagonal. Situation is responsible /Not person Insecurity of service - PowerPoint PPT PresentationTRANSCRIPT
GrapevineInformal channel of communicationNo set linesNo rulesSpreads in any direction, any where fast
Primarily HorizontaPeople in same level of hierarchy contact with ease
Sometimes vertical &diagonal
Situation is responsible /Not person› Insecurity of service› Un certainty over promotion
Biased increments New strategies/technology affecting job
prospects› Activates GV leaders› Workers have one set of GV› Authorities
Types of GVProf. Keith Davies classifies GV into four
typesSingle strand D C B A
A
B
C
D
E
GOSSIP
One tells everybody
Clustersmoves through selected groups
A • B• C
D
E • F• G
Probability[ random]information move from anybody to anybody
Safety Valve◦ Does not alleviate fear yet gives emotional relief
Organisational Solidarity and cohesion◦ Brings workers together◦ Express concern for their associates◦ Raise their morale
Supplement to other channels◦ Certain information officially cannot be
communicated can be sent as GV
Importance of GV
Quick transmission Feedback
Management gets feedback about what subordinates think about organisation; policies etc.
DEMERITS Distortion
Noble may be affected Harmful to the employees
Incomplete information So may be misunderstood /misinterpreted
Damaging swiftness Cause irrepairable damage
To use effectively managers should◦Spot the leaders[gossip mongers]and observe
them◦Use to get feedback ◦Contradict rumours◦Involve workers in decision-making process
ConsensusIt is the process of arriving at
agreement through consultationDoes not mean unanimity but
majority agree to the decision for the sake of the institution
Problem identified◦critically analysed◦Additional details collected◦Ways to solve identified
Process of consultation◦Members are contacted◦Solution discussed◦Decision arrived at
◦AdvantagesDecisions are easy to acceptPromotes harmonyConflicts are avoided
DisadvantagesMembers are forced to participate
and give their views
Participants express personal interests with regard to themselves or others
Turn out to be conspiracySuperiors loose respect if workers
are discussed with