gradient 201004
TRANSCRIPT
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Copyright 2010 All Rights ReservedTechnology Partners International, Inc
TPI's Summary of Glo
Sourcing N
April 2
Reflecting data throughMarch 2
Industrywide Awards ($B) > US$50M (Monthly View)
ITO Market ShareTCV: Industrywide Awards US$25M
BPO Market ShareTCV: Industrywide Awards US$25M
$7.23$7.65
$5.87
$9.86
$15.43
$6.40
$3.59
$8.84
$10.12
$9.61 $7.15
$4.44
$11.87
0
10
20
30
40
50
60
0
5
10
15
20
Mar-09 Apr-09 May-09 J un-09 J ul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 J an-10 Feb-10 Mar-10
NSIDE THIS ISSUE
Summary of Volume and
Market Share
Americas-Based Service
Provider News
Asia-Pacific-Based Service
Provider News
EMEA-Based Service Provider
NewsBPO Transaction Processing
and Operations
BPO General and
Administrative Functions
0 Geographic Expansion
2 Mergers and Acquisitions
5 Corporate Sourcing Roles
Service Providers
J apan SP consists of Fujitsu, Hitachi, NEC, etc. All market share data is for 2010 YTD.
AmericasSP50%
A/P SP9%
EMEA SP41% Americas
SP50%
A/P SP15%
EMEA SP35%
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April 20
Americas Market Share
TCV: Industrywide Awards US$25M
EMEA Market Share
TCV: Industrywide Awards US$25M
Asia-Pacific Market Share
TCV: Industrywide Awards US$25M
Market Share by Industry
TCV US$25M
AmericasSP74%
A/P SP17%
EMEA SP9%
AmericasSP52%
A/P SP4%
EMEA SP44%
Americas
SP6%
A/P SP9%
EMEA SP85%
BS/O7%
Energy2%
FS16%
HC6%
Mfg.17%Retail4%
Telecom& Media
27%
T & T21%
J apan SP consists of Fujitsu, Hitachi, NEC, etc. Industries:
o BS/O Business Services/Other
o Energy
o FS Financial Services
o HC Healthcareo Mfg. Manufacturing
o Retail
o Telecom & Media
o T & T Travel & Transportation
All market share data is for 2010 YTD.
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April 20
AMERICAS-BASED SERVICE
PROVIDERNEWS(Contract Signings, Alliances, etc.)
CGI
Tufts Health Plan Selects CGI to ProvideApplication Development, Support Services
Seven-year agreement coversapplication development,modernization and support services
CSC
BlueScope Steel Renews IT ServicesContract with CSC
Will continue to manage and deliver ITservices such as consulting,applications development and support,disaster recovery, systems integrationand end-user services on a variety oftechnology platforms for the Australia-based manufacturer of steel products
CSC Signs Five-Year IT Services ContractExtension with United Technologies
Extension adds more than $1.5B invalue to current contract, which nowruns until December 2019, andprovides opportunity to expand intonew geographies with a potential newbusiness value of an additional $300M
Under the extension, will continue toprovide IT infrastructure support forUTC in 22 countries, supporting110,000 desktops as well as UTC'sserver and mainframe requirements
Original contract was awarded in 1999for IT infrastructure and applicationsservices for approximately 50,000desktops in North America, and itcurrently supports 110,000 desktops in22 countries
IBM
IBM Signs IT Services Contract Extensionwith Carlsberg
Will continue to provide IT services for10 subsidiaries in Europe and willsupport the Danish company in furthercentralizing IT operations and servicesdelivery
Will build a new SAP infrastructureincorporating IBM POWER7 hardware,XIV storage and System x servers
New contract extends originalagreement signed in 2005 until the endof 2016
Maritime Commercial Bank Signs Contractwith IBM Vietnam
Will provide bank with new services,solutions and products relating tobanking technology information
Will also send experts to support bankin building and developing IT plansand in strengthening IT humanresources
TechTeam
TechTeam Renews Outsourcing Contractwith American Community
Will continue to provide network andserver monitoring and management,desktop management, help deskservices and asset management
Also implementing the CA ServiceDesk Manager toolset, which supportsIT Infrastructure Library processesincluding incident, request, problem,
change and configurationmanagement
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April 20
AMERICAS-BASED SERVICE
PROVIDERNEWS(Contract Signings, Alliances, etc.)
Verizon
Verizon Builds Borderless EnterpriseNetwork for Aon
Under the three-year $70M agreement,will provide a modern, managed IPnetwork to support integratedcommunications and IT services toequip 36,000 Aon colleagues across500 locations
Services will include VoIP, data centerservices, application hosting andremote application hosting, and IP-based contact center services
Also as part of the contract, willprovide strategic planning, networkdesign and security assessmentservices
Xerox
Fiat Group Awards Worldwide Managed
Print Services Contract to Xerox
Contract runs five years and will beginin Belgium France, Germany, Italy andthe U.S.
Next phase includes managing theprinting tasks of other countries inwhich the Fiat Group operates
ASIA/PACIFIC-BASED SERVICE
PROVIDERNEWS(Contract Signings, Alliances, etc.)
Genpact
Genpact Wins Five-Year Contract fromBengal Aerotropolis Projects Limited
Will provide a hosted IT applicationand infrastructure services model
Will further help design and implementa pay-as-you-go business platform(based on Oracles R12 platform) thatwill provide BAPL with land
management, sourcing and financialmanagement functionality
Genpact Signs Multi-Year Contract in China
Will provide Hello Communications, asubsidiary of Hikari Tsushin, withcustomer relationship management,F&A, IT infrastructure support andback-office processing from deliverycenters in China
Involving 100 200 people initially, theagreement will run for a period of 3 5
years and is estimated to be worthbetween $20M and $40M
Currently has a headcount of 3,500 atthree centers in China
HCL
HCL Signs Three-Year Contract with U.K.-Based Utility
Will provide end-to-end businessacquisition and support services for its
boiler, insulation services and energysaver products business
Estimated value is about $30M
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April 20
ASIA-PACIFIC-BASED SERVICE
PROVIDERNEWS
(CONTRACTSIGNINGS,ALLIANCES,
ETC.)
NIIT Tech
NIIT Tech Wins Vietnam IT Contract
Secured contract to support the cargo-handling operations at Vietnam's TanSon Nhat International Airport
TCS
Malaysia Airlines and TCS Sign Agreementfor IT Infrastructure Services
Will undertake management of datacenters, IT networks and IT securityunder a five-year contract
Will also set up an ITIL V3 compliantservice management organizationunder a unique Build, Operate and
Transfer methodology
Tech Mahindra
Mahindra Satyam Signs New Four-YearOffshore Contract with KMD
Extension with Danish IT company isworth approximately $48M
Scope of contract is applicationdevelopment, testing and supportservices
Application development work willprimarily include SAP plus othertechnologies such as Mainframeapplications, .NET, J ava, BizTalk,WebLogic, PL/1, SharePoint and MQSeries
Wipro
Wipro Enters into Strategic Partnership withMain Street America
Seven-year agreement to provideapplications development,maintenance and quality assuranceusing CMMi Level 5 quality services
Will support Main Street AmericasPersonal Lines business on its MainStreet Station and legacy platforms
In addition, will also support MainStreet Station commercial lines andbond-processing systems and bringservice level improvements
EMEA-BASED SERVICEPROVIDER
NEWS(Contract Signings, Alliances, etc.)
Accenture
NBN Awards Accenture Five-Year, $23MHR Services Contract
Will provide company established to
deliver the national broadband networkin Australia with HR administration,records management, recruitmentadministration and performance, andrewards administration
Alcatel-Lucent
Orange Austria Signs Extension withAlcatel-Lucent to Manage Network
Three-year contract has an option for
five additional years and will take effecton J anuary 1, 2011
Services include management,operation and maintenance of theentire multivendor mobile network ofOrange Austria, which serves morethan 2.1 million subscribers
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April 20
EMEA-BASED SERVICEPROVIDER
NEWS
(CONTRACTSIGNINGS,ALLIANCES,
ETC.)
B-Source
Generali Group Switzerland Extends ITOutsourcing Agreement with B-Source
Under extension, which runs until2014, will operate and maintain ITservices for the insurance group andtake over related IT processes
BT
BT Wins Services Transaction withCameron International Corporation
Under the three-year, $12M renewal,will provide Cameron which makesflow control equipment for the oil andgas industries and is based inHouston, Texas with a range ofservices, including support for video,voice, data and high-speed Internet
systems In addition, will continue to manage
MPLS backbone network spanningmore than 130 sites in the U.S., theU.K., the Middle East and Asia Pacific
Will also help integrate the businessoperations of a recently completedacquisition, the NATCO Group, onto asingle IT network platform
BT, Deutsche Post DHL Sign Agreement forCommunications Services in Asia Pacific
Under a five-year agreement, valued indouble-digit millions of pounds, will
provide a managed services solutionfor telecommunications infrastructurein 15 countries and more than 1,000sites across Asia Pacific
Includes regional operations of theDHL Global Forwarding, DHL Express,DHL Supply Chain, Global Mail andGlobal Business Services divisions
Will implement a fully managednetwork with central help desk, third-party vendor management, managedsecurity services, fixed voice and dataservices, and end-to-end service levelagreements
Capgemini
Largest Dutch Non-Food Retailer AwardsCapgemini Major Extension
Collaborating on the implementation ofa new SAP platform and will continueto provide IT services
Extends the relationship until 2015
Virgin Trains Renews Contract withCapgemini UK
IT contract covering mainframe-to-desktop is worth multimillion poundsfor the three-year period to 2013
Will manage entire IT infrastructuresupporting core business systems,including financial and key operationalsystems such as train and crewscheduling and rostering, and the
catering management system Systems are based on more than 100
network servers now located in twodata centers in Rotherham, Yorkshire
Contract also includes desktop andlaptop management and supportservices for approximately 1,000 staffat 42 locations across the U.K.
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April 20
EMEA-BASED SERVICEPROVIDER
NEWS(Contract Signings, Alliances, etc.)
Ericsson
Ericsson Wins $1.3B Outsourcing Projectwith Bharti Airtel
Manages Bhartis networks in 15 of 22telecom circles in India
Agreement will enable Airtel to put inplace a converged network andexpanded coverage in rural India
Ericsson Nikola Tesla and BH Telecom Sign
$9.8M Contract
Will provide support services andmaintain entire network over the nexttwo years for Bosnia-Herzegovina'stelecommunications company
Orange
TechTeam Global and Orange BusinessServices Sign New Five-Year, Multimillion-Dollar Contract
Scope covers global contact centerand Business Talk Global services,both based on Business VPN, a fullymanaged, secure, global IPinfrastructure
In addition, will provide audioconferencing, Web conferencing,Network Interactive Voice Responseand IS Maintenance services, and willsupport customer reporting and billing
Swisscom
J ura Holding Signs IT Outsourcing Contractwith Swisscom IT Services
Five-year, full outsourcing agreementcovers the operation of all ITworkstations, data center, basic SAPservices as well as application hostingand is worth more than $9.5M
Will operate 440 IT workstations,including printers, at 40 locationsacross Switzerland
Will also operate both the service deskand the data center, and will providebasic SAP and application hostingservices
Swisscom Switzerland will providelocal and wide area networks
Swisscom IT Services Wins Unia Contract
Takes over responsibility for 1,160 ITstations plus service desk and printingservices for the Swiss trade union
Worth about $16M, the contract willrun until 2014
T-Systems
T-Systems Wins Contract from MAN
Three-year contract from utilityvehicles manufacturer to enhancetelematics applications via operatingmaintenance data portal and servers
SBB Signs IT Services Extension withT-Systems
Extends IT services contract withSwiss railways operator until 2015
Under the agreement, continues tomanage and support SBB's central ITservice
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April 20
EMEA-BASED SERVICEPROVIDER
NEWS
(CONTRACTSIGNINGS,ALLIANCES,
ETC.)
Xchanging
Xchanging Signs $77M Three-YearProcurement Outsourcing Contract withSelex Galileo
Will manage an annual spend of about$26M on behalf of the defenseelectronics manufacturer's business inthe U.K.
Will consolidate spend managementand help reduce overall noncoreprocurement costs
Will be responsible for sourcing anumber of spend categories includingresourcing, learning and development,travel, protective clothing, officesupplies, furniture, couriers and freight
BPOTRANSACTIONPROCESSING
AND OPERATIONS
BNY Mellon
BNY Mellon Trust & Depositary (UK)Appointed by CB Richard Ellis Investors
Will act as custodian to CB RichardEllis Investors' newly launchedProperty Authorized Investment Fund
SEI
SEI Chosen by AlphaOne Capital Partnersto Provide Operations Outsourcing
Will provide a full range of services forAlphaOne's institutional and hedgefund accounts, including tradeprocessing, investment accounting,daily cash and position reconciliationswith custodians, daily and month-endperformance measurement, and end-client reporting and billing
Will also host and maintain the firm'sorder management system
Additionally, will provide back-officeservices, including fund administration,
accounting and investor servicing fortwo hedge funds
Services also include full businesscontinuity and disaster recoverycapabilities
State Street
British Airways Pension Trustees RetainState Street to Provide Investment Services
Under the agreement, which coversmore than $21.5B in assets, willprovide custody, accounting,performance measurement, securitieslending, trade matching and cashmanagement
Has provided a range of investmentservices to British Airways since 1997
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April 20
BPOGENERAL ANDADMINISTRATIVE
FUNCTIONS
DOCUMENTMANAGEMENT
RR Donnelley
RR Donnelley Awarded $375M Multi-YearAgreement by Cengage Learning
Will help publisher deliver learningsolutions for colleges, universities,instructors, students, libraries andother users under a portfolio of well-known company and imprint brandsthat include Brooks/Cole, Course
Technology, Delmar, Gale, Heinle,Schirmer, South-Western andWadsworth
RR Donnelley Awarded Multi-YearAgreement by Williams-Sonoma, Inc.
Will produce the Williams-Sonoma,Williams-Sonoma Home, Pottery Barnand Pottery Barn Bed & Bath catalogs
Williams Lea
Royal Bank of Scotland Staff to Move toWilliams Lea in Seven-Year, $154M
Transaction
Will print and mail bank accountstatements and documents for RBSInsurance, which operates brandssuch as Churchill
275 workers, including 60 at Livingstonbase, will transfer to Williams Lea inAugust
Most employees are based atShepshed in Leicestershire, England
FACILITIESMANAGEMENT
Jones Lang LaSalle
ANZ Renews and Expands J ones LangLaSalle Property Services Contract
Maintains existing Australianoutsourcing relationship and expandsservices globally to London and New
York and throughout the Asia-Pacificregion
Will provide integrated facilitiesmanagement, real estate and leasingservices, project management,specialized sustainability services and
advisory services
HRO
Ceridian
Fifth Third Processing Solutions SelectsCeridian for its HRO Needs
Providing service center, HRcompliance, payroll, health and welfareadministration, time & attendance andleave administration, and learning andrecruiting technology
Hays
Hays Resource Management to DeliverRPO to Misys
Under three-year contract, willleverage team across the Asia-Pacificregion with onsite personnel in HongKong and Beijing to recruit technicaland functional specialists, projectmanagement staff, sales professionalsand various support functions
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April 20
BPOGENERAL ANDADMINISTRATIVE
FUNCTIONS
LEGAL PROCESSOUTSOURCING
UnitedLex
BT Appoints UnitedLex to Provide LegalSupport Services
Will primarily assist BTs global legalteams in the commercial contractingand antitrust regulation fields
GEOGRAPHICEXPANSION
Accenture
Accenture Gears Up for Expansion in SouthAfrica
Plans to add 300 more people in thenext six months to the 1,500 it alreadyemploys in South Africa
Business in South Africa had shownconsistent revenue growth at a
compound annual growth rate of 15percent over the past five years
Also represented in Angola, Botswana,Kenya, Mauritius, Morocco, Nigeriaand many other African countries
Acxiom
Acxiom Opens Global Service Center inChina
Center in Nantong will provideextensive services that includesoftware development, systemsmanagement, data analysis andstatistical analysis to clients in Chinaand around the world
Facility is Acxioms second GSC; firstcenter is in Poland
Convergys
Convergys Hiring for More Than 1,000Positions in Gurgaon, India
J obs are the result of new businessfrom telecommunications and financialservices clients
New employees will provide a range ofvoice-based support to clients'customers
Genpact
Genpact to Open New Facility in Romania
Facility in the Transylvanian city ofCluj-Napoca is expected to beoperational by July 2010
Expanded into Romania in 2005 withan operations center in Bucharest, andin 2007 established its first center inCluj-Napoca
Patni
Patni Establishes New BPO Delivery Centerin Texas for North American Customers
New facility in El Paso was triggeredby a multiyear, multimillion-dollar BPOcontract with a leading healthcaretechnology and services provider
When fully staffed, will employ 300+professionals providing a wide range ofinsurance, financial services, financeand accounting, technical support andmultilingual help desk services to NorthAmerican clients
Plans to expand offerings on site todeliver high-quality BPO services to avariety of industries, including lifesciences, telecommunications,financial services, insurance andmanufacturing
Currently has three service deliverycenters in the U.S. in Bloomington,Illinois; Milpitas, California; andCambridge, Massachusetts
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April 20
GEOGRAPHICEXPANSION
Patni
Patni Computer Systems Opens New ITDelivery Center in Quertaro, Mexico
Moving from temporary facility into apermanent location in a high-risebuilding at ITESM Technological Parkof Tecnolgico de Monterrey
New center occupies 11,000 squarefeet, more than eight times thecapacity of temporary location
Plans to increase employment in thelocal facility to 200 by the end of 2010,
with the bulk of the new hires comingfrom the local area
State Street
State Street Opens New Headquarters inIreland
By the end of the year, the 165,000-square-foot building in Dublin willhouse more than 1,100 employeesacross global services and alternative
investment solutions businesses Also has offices in Carrickmines,
Drogheda, Kilkenny, and Naas, andmore than 2,000 local employees
Steria
Steria Bolsters Infrastructure ManagementCapability with a New Center in India
Global delivery center in Noida willdeliver a full portfolio of remote IT
infrastructure management servicesincluding desktop, systems andnetwork management
Center will open with 200 full-time ITanalysts and technology servicesprofessionals who already supportSteria clients in the financial servicesand utility sectors
Stream
Stream Global Services CelebratesOpening of New Service Center in Egypt
New 800-plus seat center in Cairo willsupport global BPO services One of the first service centers in
Egypt focusing on contact centeroutsourcing for North America andEurope, it offers services in Arabic,English, French, German, Italian, andSpanish
TeleTech
Teletech to Open Call Center in Dijon
New center in eastern France will leadto the creation of 600 jobs in the city
Unit will be based in Unilevers formeRR&D center
Wipro
Wipro Opens Global Delivery Center inBrazil
With 350 employees, the center willextend IT and BPO services and serveabout 20 clients in the region
Wipro Opens Development Center inMelbourne
Center, which currently employs closeto 130 people, will provide consulting,software development, testing andbusiness process services to domesticand global companies in Australia,including Origin Energy
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April 20
GEOGRAPHICEXPANSION
Xerox
ACS Unveils Green Data Center
$3M, 4,500-square-foot facility inTelford, England, combines best-of-breed technology with the highestcaliber green credentials
Facility expands data centercapabilities in Telford (now exceed14,000 square feet)
Took over the site in 1999 andemploys more than 200 people in
Telford with additional offices and data
centers in London, Bristol andAltrincham, supporting more than 600clients from both the private and publicsectors
CAPTIVES/SHARED SERVICE CENTERS
Cytec
Cytec Industries to Open Shared Services
Center in Riga, Latvia
Center, which will open in the secondhalf of 2010, will provide humanresources, finance, informationtechnology and procurement services(administrative and transactional) toCytec facilities in the European andNorth American regions
Intends to recruit approximately 125people over a two-year period to workin the center
DB Schenker
DB Schenker Asia Pacific Opens SharedServices Center in China
Provider of mobility and logisticssolutions opened first IT SharedServices Center at the J iangsuSoftware Park in Nanjing
15,000-square-foot center will primarilypool IT functions such as applicationdevelopment, maintenance, applicationoperations, information andcommunication technologyinfrastructure and help desk, for theDB Asia-Pacific organization andseveral countries in the region
MERGERS ANDACQUISITIONS
Aditya Birla Minacs
Aditya Birla Minacs Acquires U.K.-BasedCompass BPO
Will take over all the operations ofCompass across the U.K., the U.S.,the Middle East and in India, bringing
Minacs F&A employee strength to 600 Founders of Compass David
McCullough and Mark Atkins willjoin Minacs management
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April 20
MERGERS ANDACQUISITIONS
Aon
Aon Consulting to Acquire Division of J .P.Morgan Retirement Plan Services
J .P. Morgan Compensation andBenefit Strategies providescompensation, retirement and healthcare actuarial services, with significantexpertise in compliance, financialmodeling and other key actuarial-based solutions related to employeebenefits plan designs
Agreement enhances benefitsconsulting intellectual capital in keyareas, including pension actuarial andadvisory services
Expertise extends nationwide, withoffices in 13 markets, such as Boston,Chicago, Dallas, Denver, Los Angeles,New York, St. Louis and SanFrancisco
AT&T
AT&T Buys 8 Percent Stake in TechMahindra for $197M
Acquired 9.87 million shares of TechMahindra through off-market purchase
Transaction is part of an agreementbetween Tech Mahindra and AT&Tsigned in 2005 before the Indiancompany became publicly listed
BT Group, owns 31 percent in TechMahindra and is also the largestcustomer, accounting for about 40
percent of its revenue U.K.-based telecom company has
been looking to sell part of its 31percent stake in Tech Mahindra forabout a year, while Tech Mahindra hasbeen trying to lessen its dependenceon BT
BNY Mellon
BNY Mellon Agrees to Acquire BHF AssetServicing GmbH
Acquired from BHF-BANKAktiengesellschaft and Sal.Oppenheim jr. & Cie. S.C.A. for $343M
Transaction includes BHF AssetServicing's wholly owned fundadministration affiliate, FrankfurterService Kapitalanlage-GesellschaftmbH (FSKAG)
BHF Asset Servicing and FSKAG willbecome part of BNY Mellon's AssetServicing business
Combined German business will have$642B in assets under custody and
administration and a depot bankingvolume of $163B
Acquisition expands capabilities toencompass German domestic custodyand KAG fund administration
Capgemini
Hindustan Unilever Exits CapgeminiBusiness Services
Consumer goods manufacturerdivested remaining 49 percent stake inCapgemini Business Services (India),earlier known as Unilever India SharedServices (UISSL)
In September 2006, HindustanUnilever and Capgemini agreed thatthe former would sell its 51 percentcontrolling stake in UISSL to the latter
In October 2006, both parties further
agreed for dilution of the balance 49percent stake of Hindustan Unilever infavor of Capgemini by March 31, 2010
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April 20
MERGERS ANDACQUISITIONS
Capita
Capita Snaps Up IT Company Ramesys
Bought firm from Lloyds BankingGroup for $23M
Ramesys is based in Nottingham,England and has about 300employees
Convergys
Convergys Announces Sale of Its HR
Management Business to NorthgateArinso
Terms include approximately $85M incash at closing and $15M in cash overthree years
NorthgateArinso, one of the largest HRservice providers in the world, hasabout 5,000 staff members
NorthgateArinso will offer employmentto the approximately 2,300 employeesof Convergys' HRM line of business
Intelenet
Intelenet Buys Back-Office Operations ofFirstGroup
Through acquisition, estimated at$69M, will provide ticket issuing,customer management, and back-office processing across rail franchisesincluding First ScotRail, First CapitalConnect and First Great Western
Will take over FirstInfo's two contactcenters in Fort William and Plymouth
Teleperformance
Teleperformance Expands in Turkey
Acquired 75 percent of the MetisGroup, one of the outsourced contactcenter leaders on the Turkish market
Metis, with expected 2010 revenues ofapproximately $16M, operates fromtwo call centers in Istanbul and one inUak, which together employ almost900 agents
West Corporation
West Corporation Bolsters Offering withAcquisition of SKT BusinessCommunication Solutions
SKT BCS is a professional servicesfirm specializing in consulting, projectmanagement and implementation ofunified communications and IPtelephony, legacy telecommunicationssystems, virtualization and
communications-enabled businessprocesses
SKT BCS will be a part of West'sUnified Communications segment
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April 20
CORPORATESOURCINGROLESSERVICEPROVIDERS
Company Appointee Role Prior Roles
AccentureGeorge Son
Keng Po
Philippines Lead,
Delivery Center Network
for Technology
N/A
Accenture Manolito TayagCountry Managing
Director Philippines
N/A
Alcatel-Lucent Vivek Mohan President ServicesBusiness
Head of business in India, headed service
organization for South Asia region, led the
Asia-Pacific supply chain operations forLucent Technologies and supported globa
business restructuring for Lucent's optical
networks group
Aon Consulting Linda CullitonNortheast Key Account
Management Leader
Global account executive at Hewitt,
national practice leader for the integrated
health and absence management
programs for Mercer and 10 years with
General Electric
Aon Consulting J ennifer Daniels Vice President of U.S.Marketing
Founder and managing director of VisientLLC, a marketing and design agency
Atos Origin Peter VerkoulenVice President Energy
& Utilities
Principal consultant at EquaTerra, Vice
President Strategic Sourcing and Busines
Development at Atos Origin and a scientis
for Applied Information Technology at the
University of Eindhoven and Twente
BT Global
Services
Olivier
Campenon
CEO BT Global
Services France
Head of the Middle East, Africa,
Scandinavia and Central & Eastern Europ
Capgemini Cyril Garcia Strategy Director
Head of Business Development for
Capgemini Consulting France, VP
responsible for public sector in Cap Gemin
Ernst & Young
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April 20
Company Appointee Role Prior Roles
CB Richard EllisGroup
Gil Borok Chief Financial OfficerCAO and CFO of Americas operations,previously Corporate Controller
CSC Gavin LarkingsPresident of CSC's
Australian operations
VP of service delivery with CSC's Manage
Services Sector for EMEA and VP of
service delivery in the Australian region
Dell Services Anurag J ainHead Dell Services
Delivery Group
Head of Applications Solutions and
Insurance and Business Process Solution
at Dell Services
EDB ThorolfThorstensen
Acting EVP ITOperations
N/A
EXL Service Rembert de VillaHead of Partnerships
and Alliances
Managing Principal and Head of
Transformation
First Data J oe ForehandChairman and Interim
CEO
Senior advisor at KKR, and chairman and
CEO at Accenture
Fujitsu Masaki Kajiyama
President Fujitsu
Systems BusinessThailand
President of Fujitsu Asia; General Manage
Global Accounts Business Unit, Global
Accounts Sales Division; and Director ofComputer Business Group, Global Accoun
Sales Division
Hewitt Tim PowellMD Australia and New
Zealand
Partner at Accenture and leadership roles
with Deloitte and KPMG
Integreon Allen McNeeSenior Vice President of
Enterprise Sales
President of document management
services for Merrill Corporation and sales
head for Merrill Legal Solutions
LiberataMelanie
WhitfieldHR Director
Deputy Director of Workforce Strategy for
the Cabinet Office, People Director for
Prudential, Head of HR Operations for ED
and Head of HR Operations & ER for both
Gatwick and Heathrow Airports
Patni Alison FryHuman Resources
Director for EMEA
J oins from Real HR Consulting
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Company Appointee Role Prior Roles
PlatformOne Henry Hardin III President SCI Group Founder and CEO
PlatformOne Deb Hubbard Chief Financial Officer N/A
PlatformOne Sam Nagia Chief Operating Officer N/A
PlatformOne Eric Nazarian Chief Information Officer N/A
StarTek Rod SpiresManaging Director
Philippines
VP of operations for Sitel and senior
positions with Sykes
Unisys Phil HeggieVP, GOIS Global Sales,
Asia Pacific
Worked for EDS, Accenture, and Siemensmanaged his own IT consulting firm; head
of global outsourcing for Unisys EMEA
region; and VP and GM of Unisys
outsourcing business in Asia Pacific
Unisys Scott Whyman
VP and GM, Global
Outsourcing and
Infrastructure Services,
Asia Pacific
VP and GM for Unisys Asia, sales and
general management roles within Unisys
Australia and New Zealand, managing
director of the PCS Group and divisional
CMO for Australian Consolidated Press
Williams Lea Deb Dulsky
CEO of Marketing
Solutions Business
Division
SVP of Business Development and Client
Solutions with Affinion Group, and COO
and Partner at Total Fulfillment Services
Wipro Mark FlemingHead of Telecom, Media
and Technology
Partner at Accenture
Wipro Pratik KumarCEO Infrastructure
Unit
EVP Human Resources