DEPARTMENT OF ITGovt. of Jharkhand

E-GOVERNANCE VISION OF JHARKHAND

“Government of Jharkhand is committed to

use ICT to build citizen-centric, inclusive

and development oriented information

society by transforming its functioning to

provide services to the common man in a

cost-effective, transparent and easily

accessible manner with minimum

bureaucratic procedure and focus on rural

population”

NEGP (MMPS) IN STATE

Central Government

Projects(9)

• Banking

• Central Excise &

Customs

• Income Tax (IT)

• Insurance

• MCA21

• National Citizen

Database

(NCD/MNIC)/ UNIQUE

ID (UID)

• Passport, Immigration

& Visa

• Pension

• e-OFFICE

State Government

Projects(11)

• Agriculture

• Commercial Taxes

• e-District

• Employment Exchange

• Gram Panchayats

• Land Records

• Municipalities

• Police

• Property Registration

• Transport

• Treasuries

Integrated Projects

(7)

• CSC

• e-BIZ

• e-COURTS

• e-Procurement

• Electronic Data

Interchange (EDI)

For Trade (eTrade)

• National

Egovernance

Service Delivery

Gateway

• India Portal

(www.india.gov.in )

SUCCESS STORIES: JAIL SAKSHATKAR & TRIAL OF

PRISON INMATES THROUGH VC

Jail Sakshatkar A citizen can approach any BHQ for a 15 minute

video-conferencing session and talk to inmate of theJail at a service charge of Rs 10.

This service is an example of integration of availableState IT infrastructure, SWAN (JHARNET) and CSC(Pragya kendra) to provide Convenient service torural citizen through video conferencing, at hisdoorstep reducing urban and rural digital divide.

With advent of this service people will not have totravel from far off locations to meet their inmaterelatives in Jail. This will specially benefit femalefamily members of under-trial prisoners, who will beable to meet each other through video conferencingfrom the nearest block level CSC Coordination centre.

A web enabled scheduling software has also been putin place so that citizens desirous of availing theservice can get an appointment approved by the Jailadministration, as required under the Jail manual.

An inmate talks to a family

member through video

conferencing after the

facility was inaugurated in

Dhanbad jail on Monday.

TRIAL OF PRISON INMATES THROUGH VC

Trial of prisoners is being carried out through video-

conferencing between Jails and Courts across the

State.

The video-conferencing is being done through the

SWAN (Jharnet) network.

The prisoners will not have to be taken to the courts

using transportation which will reduce the scope of

escape of the prisoners.

It also facilitates multi site meetings.

This facility is available across the state in all 29

jails.

BENEFITS

This saves time and resources required in

transportation of prisoners from jails to courts

It also mitigates security risks and concerns

It reduces risks of moving prisoners to the Courts

for hearings of a short duration

It helps in speedy trial of prisoners

It makes optimum use of Technology.

It enables hearings of more than 1000 under-trials

on an average in a day across the state.

ISSUES & CHALLENGES:

Process Re-engineering (Administrative and Technical )

Government orders for making the use of Jail Sakshatkaar application mandatory

Awareness campaign for the use of the application

Launch of the application across the State

Enhancement of bandwidth for parallel implementation across all Jails and courts

SUCCESS STORIES: E-NIBANDHAN

(COMPUTERIZATION OF REGISTRATION PROCESS)

Registration Department is entrusted with the important work of registeringvarious kinds of documents. Societies, firms and marriage under RegistrationAct, 1908. Society Registration Act 1860, Indian Partnership Act 1932 anddifferent Marriage Acts. Its duty also includes solemnization of marriage underspecial Marriage Act. The department also acts as the custodian of variousregistered deeds and records. All these types of work comes underComputerization of the Registration Deptt. In the first phase a web basedapplication was developed for Registration of different types of Documentspresented before Registry office and digitization of Index Register.

DETAILED FEATURES

The Registration Application is aimed at computerizing the process of

Land Registration for different SROs in the state of Jharkhand to a

significant level.

E-Nibandhan Registration Application enables District Sub-Registrars

and his personnel to upload the relevant Registration Details in a

centralized database which facilitates high availability of data.

The Application also helps user to store the data in a secured manner.

To Access Registration related data of a particular SRO, one would need

to put the relevant credentials w.r.t to that particular SRO only. Also

storing the data in a centralized database enables centralized

management and maintenance of data and thus minimizes the chances

of mal-handling of stored data through un-authorized access from

distributed sources. This preserves Data integrity.

The Application also has provision for wide variety of report generation

with respect to Registration related data as per requirement. The Home

page provides Real Time data of that particular day‟s pending token

summary depicting the status of various things like whether the deed

has been executed, relevant fee details, photo/thumb impression scan

activity completed or not, etc.

DETAILED FEATURES

Also this page provides many useful shortcut links

relevant to the Registration Process like Token Issue,

Details Entry, Received Fee, Photo & Thumb and

Scanning.

In the Home page itself the user is able to view

important messages in the Message Board which

shows messages posted by other users in real time.

The support section provides link for downloading the

online electronic manual of the E-Nibandhan

Registration Application.

The Home page also allows user to change his login

password and allows user to post support messages

regarding any suggestion, problem, query, etc.

BENEFITS

Complete automation of land valuation system.

Information and services are delivered at a fast pace through

electronic media. This will help to achieve speedy, transparent

& accountable governance of the Department.

The broad benefit of this project is to redesign the existing

processes of Registration Department and to provide a

transparent, efficient and effective service delivery structure for

G2C and G2G services.

All the concerned reporting are on single interface via MIS.

Comparative revenue generation :

Year Revenue collection

(Before computerization)

2006 – 2007 10202 Lakh

(After computerization)

2007 – 2008 14047 Lakh

2008 – 2009 1 7169 Lakh

2009 – 2010 21306 Lakh

ISSUES & CHALLENGES:

It involved substantial Process Re-engineering and

Capacity Building

Two additional modules have to be implemented

very shortly for the process of Registration of

Marriage and Societies & Firms.

Issue of Storage spaces and other hardware for

backup of increasing huge database on daily basis.

Establishing a Media library.

SUCCESS STORIES: E-NAGRIK

(CITIZEN CENTRIC SERVICES)

A small step towards theGovernment services to thecitizen is being initiated in theform of a web-basedapplication to track theapplications of the citizenswho have applied for differenttypes of common certificates. Afriendly interface forsubmission, tracking andmonitoring of applicationssupplemented with necessaryform downloads, requiredenclosures, guidelines andutility like Generation ofCertificates after properverification by In charge ofconcerned certificates etc canprove to be a big leap towardsthe bigger goal of e-Govrnance.

DETAILED FEATURES

Citizen can apply for the issue of Certificates like: Income,

Birth, Death, Caste, and Domicile (Residential) at any of the

kiosks or the respective circle office.

The authority at the kiosk or concerned office will help in

generating the required application form and list of required

documents through the web downloads. After receiving the

application and the prescribed fees, a receipt with

acknowledgement number will be generated for tracking the

status of their application.

The application will be processed in the normal channel of

the office.

The concerned officer will update the status of application at

his end, whether Received, Ready or issued with remarks, if

any.

DETAILED FEATURES

The certificate, after it is processed at the office, can be generated

through the utility link at the web site. The designated operator will

enter the processed certificate parameters. The designated in charge

of the concerned certificate will verify the entry. Then it can be

printed, signed and issued. Subsequent modification / duplicate

printing is allowed through controls at in charge level.

The applicant can know the status of his application at the citizen

interface on the web. The grievance, if any, can be mailed to the

respective Deputy Commissioner through the web.

The whole operations are Role based and controlled through secured

encrypted passwords. The web Administrator at NIC is likely to be

the overall ADMINISTRATOR. It will create respective CIRCLE

ADMINISTRATORS. The CIRCLE ADMINISTRATORS will create

users under their domain to operate the system

BENEFITS

Citizen can apply for the certificates near to his

home

He can track the status sitting at his home or at

nearby kiosk

He can know the shortcomings in the applications

when in process

He can receive the certificate through the kiosk

He can post his grievances

No more middleman harassments are involved

Citizens do not have to travel to the concerned

office for the required certificate, thereby reducing

time , energy and resources.

ISSUES & CHALLENGES:

Business Process Re-engineering

Government orders for making the use of e-Nagrik

application mandatory

Awareness campaign for the use of the application

Launch of the application across the State

UP-COMING PROJECTS

e-District

Delivering bulk citizen services which are not covered under any other Mission Mode Project

Backend development to enable delivery of high volume G2C services in the district throughCSCs

Need for a Central data repository at the district level - “face of Governance”

To enhance efficiency and accountability in service delivery

To improve citizen experience

SSDG (State Service Delivery Gateway)

Providing easy, anywhere and anytime access to Government Services (both Information &Transactional)

Reducing number of visits of citizens to a Government office / department for availing theservices

Reducing administrative burden and service fulfillment time and costs

Providing single interface to citizen with the Government and encourage „e‟-interaction andmore efficient communication through portal

Enhancing perception and image of the Government and its constituent Departments

Build in synergies with the National Portal of India (NPI) using the National Service DeliveryGateway

Delivery of services through Pragya Kendras

UP-COMING PROJECTS

Department of Food Public Distribution & Consumer Affairs

Web based application for monitoring and evaluation of various schemes

under Public Distribution System

Online Rashan-Card

Online Food Tracking System

Welfare Department

• Online Scholarship

• Web based Benefits management system

• Management Information System

• Budget Information System

E-Procurement

Automation of the procurement transactions reduces human error,

enhances the integrity of the data, brings in transparency to the

Government procurements and facilitates standardisation of processes.

The entire e-Procurement process was designed to avoid human interface

To bring in transparency in e-Procurement, tender documents containing

all details are hosted on the web site

THANK YOU