governor crist executive order written communication to the public must be clear, concise, and free...
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![Page 1: Governor Crist Executive Order Written communication to the public must be clear, concise, and free of needless words](https://reader038.vdocuments.us/reader038/viewer/2022103100/56649ebf5503460f94bca019/html5/thumbnails/1.jpg)
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Governor Crist
Executive Order
Written communication to the public must be clear, concise, and
free of needless words
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Governor Crist
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What is plain language?
• Clear language • Only the information
needed by the recipient• Short sentences written
in the active voice • Layout and design
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Plain language
• Where have we been?
• Where are we going?
• How will we keep score?
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Plain language inventory
Presentations on agency websites, letters, notices,
applications, reports, pamphlets and any
other communication meant for public
consumption
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Plain language translator
driveway connectionvehicular access connection
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driveway lengththroat depth
Plain language translator
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Plain language translator
detectable warning surface on existing sidewalk curb ramps
truncated dome detectable warning surface on the existing sidewalk
curb ramps
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replace existing traffic signals with new signals
replace the existing concrete strain pole systems with new mast arm
signal systems
Plain language translator
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Plain language translator
spherical bladdersbasketballs
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What is a plain language document?
• Uses few words as possible
• Audience can understand it
• Easy to look at and easy to read
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“Talking down to the public?”
• Does not mean baby talk
• Clear, concise language
• Short, easy-to-understand sentences
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Karen Friedman
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External customers
• Did you get the info you needed?
• Was it written in plain language?
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Internal customers
• Are you using the PL checklist?
• Do you find the checklist helpful?
• How has PL affected your communications with the public?
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Plain language benefits
• Saves time and money
• Good customer service
• Reduces burden we place on public
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Any questions?