YB Senator Dato’ Sri Idris Jala Minister in the Prime Minister’s Department

And CEO of Performance Management and Delivery Unit (PEMANDU)

Government

Transformation

Programme 2.0

Launched as a 3 year Progamme

in 2010

It all started when

Dato’ Sri Najib became PM

on April 2009

PM’s cabinet announcement speech

(9th April 2009)

“…introducing a new paradigm

for performance through

rigorous use of KPIs….focused

on outcomes

April – August 2009

5 Cabinet retreats were held

6

Multiple surveys were used to evaluate priority areas for the rakyat

Sources

Crime

Education

Corruption

Unity

Economy

Transport

Political

Stability

Energy

Public

Perception

Survey

(Sept ’08)

P

P

P

P

P

Media

Analysis

(May ’09)

P

P

P

P

P

P

Merdeka

Polls

(June ’09)

P

P

P

P

P

Cabinet

Polls

(July ’09)

P

P

P

P

P

P

We introduced 6 NKRAs

under the GTP based on

what the rakyat wants

Fighting

Corruption

Reducing

PovertyReducing

Crime

Enhancing

Education

Improving

Rural Basic

Infrastructure

Urban

Public

Transport

1 2 3

4 5 6

+

240 members

joined

NKRA Labs (Oct – Nov 2009)

We ran Open Days to engage the public…

Sunway: 5,000 ppl

Kuching: 1,500 ppl

K. Kinabalu: 2,500 ppl

10

Rakyat are

supportive of GTP

GTP Open Day feedback….

They are happy with

the initiatives under

the NKRAs

84% Agreed

75% Agreed

But can we deliver big

results fast ? 31% Agreed

Note: Does not include responses with no answers .* Across different NKRAs

And are confident we

will deliver

71% Agreed

1

2

3

4

Sunway (Selangor)

Attendance : 5,000

Feedback : 1,000

Kuching

Attendance : 1,500

Feedback : 300

Kota Kinabalu

Attendance : 2,500

Feedback : 400

GTP Open Day Feedback / Poll Survey

11 11

GTP Roadmap launched

on 28 January 2010

261 pages (GTP)

601 pages (ETP)

37 pages (GTP)

55 pages (ETP)

6 minute

Video

Roadmap document available in various shapes and sizes

Urban Public Transport

Crime

Rural Basic Infrastructure

Education

Low Income Household

Corruption

NKPIs 2010

107%

Overall Composite Scoring 121%

79%

121%

156%

91%

168%

108%

130%

123%

188%

103%

134%

131%

2011

Results have been encouraging

18%

159%

34%

108%

33%

77%

71%*

2012 (up to July)

*As of 20 July, including Cost of Living NKRA

6.0m

U.P.T

Population (2010)

10.0m

Population (2020)

Klang Valley will be

congested by 2020….

from to

500,000 new cars* every year

Source : Malaysia Automobile Association (based on average new car registration per year)

…hence building more roads is not an option

11 million cars 9 million motorcycle

U.P.T

478 new buses added into RapidKL fleet

U.P.T

(Tasik Putri – Pasar Seni)

(Tmn. Sri Muda – Pasar Seni)

(Subang Mewah– Pasar Seni)

(Sg. Long– Pasar Seni)

(Kota Damansara – Pasar Seni)

2,700

4,060

30,649

44,173

51,000

52,000

85,000

101,100

BET8

BET7

BET6

BET5

BET4

BET3

BET2

BET1

(Bukit Beruntung – Pasar Seni)

(Sri Nilam – Munshi Abdullah)

(Semenyih Sentral– Pasar Seni)

Benefits over

370,000 passengers

Current route ▪ Over 30 stops ▪ Passing through congested

Federal Highway

Example: BET 4: Kesas Highway Pasar Seni

Sri Muda

Federal Highway

Bus Expressway Transit ▪ Limited to 4 stops ▪ Using underutilized KESAS

highway with toll priority KESAS Highway

8 BET routes introduced

U.P.T

38 KTM 6-Car sets

will be fully operational

by August 2012

U.P.T

Efforts to further

Decongest CBD are underway

Pudu Sentral,

refurbished and re-designated for inter-urban use only

Bandar Tasik Selatan–

500 buses from the South will no longer enter Pudu Sentral

Gombak set to commence in Q4 2012 will serve as terminal for North & Eastbound buses, further easing CBD

Education

Education

NKRA covers Pre-school

Primary School

Secondary School

77,225 children

are benefiting from

new / additional

3,089 pre-school

classes

Education

Note: Average of 25 students per class

Education

Band 7 Band 6 Band 5 Band 4 Band 3 Band 2 Band 1

School Improvement Toolkit:

44% decrease in Bands 6 & 7 and

27% increase in Bands 1 & 2

2009 – 2011 School Ranking Trend: Primary and Secondary

Note: 2011 results are being compiled and analysed

168

1,602

3,615

2,170

916

582

54231

1,926

3,699

2,060

1,543

352

28

372

2,407

3,530

2,020

1,404

19719

2011

2010

2009

1,780.1 km of rural roads

have been completed

108,679 rural houses

with clean / water supply

31,327 houses for rural poor

build & restored

54,222 rural houses with

electricity supply

2.2 million people

538,030 people

156,825 people

270,780 people

3.2 million Malaysians in rural areas benefited in between 2010 to 2011 itself

Touching the lives of more than

3.2 million people living in the rural area

> 30% of the rural population

in just 2 years

R.B.I

L.I.H

1,100 Women entrepreneurs trained

2,478 Poor households now own homes

(only 50% of target achieved)

58,717 Poor households involved in

1Azam programmes

Low Income Households

14

corruption

courts

operational by

Q1 2011,

Processed

249 cases

743 corruption

offenders

published

(names & IC)

in MACC

website

7 Whistleblower cases

5,157 government

contracts

published online

132,459 Integrity Pacts have been signed

Anti Corruption Initiatives

Cost of Living

Immediate relief measures

Affordable Quality Housing (AQH)

Others

Reduce Food Cost

Affordable Quality Homes (PR1MA)

1Malaysia Rakyat’s Store (KR1M)

Menu Rakyat 1Malaysia

1Malaysia Clinic TR1MA Kedai Kain 1Malaysia

25

RM500 cash assistance(BR1M)

RM200 book voucher

Cost of Living NKRA

Crime NKRA:

Continued significant reduction in

Index Crime

2008

211,645

2007

209,582

2006

196,780

20091

209,825

Crime

2010 2011

177,520

157,891

15%

11%

SOURCE: PDRM

35,159 42,015 32,887 12,294

174,423

167, 802 144,633

50,927

Property theft

2010

177,520

2009

209,817

2011

157,891

Index Crime 2009-2012

Violent crimes

Though on the decline, there are 419 crime incidents reported every day (up until May 2012)

433 486 575 Index crimes

per day 63,221*

419*

2012 (*until May’12)

# No. of records under Vehicle Theft: 2010 & 2011

Insurance Services Malaysia (ISM) Statistics on Stolen Vehicle Claims

2010 2011

39,449 36,864

-6.5% -2,585

SOURCE: ISM Statistical Bulletin on claims collected from Jan.- Dec. 2011 by ISM members comprising all takalful members except Etiqa Takaful Berhad, Prudential BSN Takaful Berhad, Hong Leong Tokio Marine Takaful Berhad, HSBC Amanah Takaful (M) Sdn Bhd and

MMIP. Includes motorcycle, private car, mobile equipment, goods vehicle and motors trade.

The incidence of recorded criminal incidents in Malaysia is lower than in most countries

SOURCE: Nationmaster: http://www.nationmaster.com; DOS Singapore; UK Home Office

Reported Index Crime Nationwide, 2009-2011 Reported Crimes per 100,000 population across selected countries

550.1

4,143.7

6,498.5

3,811.7

606

1,139.9

Malaysia

South Africa

U.K

U.S.A

Singapore

Hong Kong

We still have to do

more!

Lets have a quick look at the Malaysian economy……..

SRIs SRIs

&

To become a

High-Income Nation, We Need:

We need “Drivers” to ensure focus on

high-impact areas

FOCUS

NKEAs + NKRAs

We Need “Enablers” To Ensure

Competitiveness

COMPETITIVENESS

Strategic Reform Initiatives National Key Economic Areas National Key Result Areas

SRIs Provide The Enablers For Malaysia To Be Competitive

37 Grouped In SIX

Clusters For Execution

14 With Natural Homes Within The NKEAs /

NKRAs 51

Policy Measures

Competition, Standards and Liberalisation

Public Service Delivery

Human Capital Development

Public Finance

Government’s Role in

Business

Narrowing Disparities

1 2

3 4

5 6

SRI: Competition, Standards & Liberalisation

Competition Act Enforced on 1 January 2012

Remove Anti-Competitive Agreements

Remove Abuse Of A Dominant Position

X

SRI: Competition, Standards & Liberalisation

Liberalisation Of Sub-Sectors

Up to 100% foreign equity participation will be allowed

17 sub-sectors announced in Budget 2012 for liberalisation

9 sectors fully liberalised 1. Accounting/Taxation Services 2. Courier Services 3. Departmental & Specialty Services 4. Incineration Services 5. Private Hospital Services 6. Skills Training Services 7. Telecommunications: Applications

Services Provider (ASP) 8. Technical & Vocational Schools 9. Technical & Vocational Schools (for

students with special needs

SRI: Public Service Delivery

761

licences

386 licenses to be eliminated or simplified this year

Estimated reduction of RM729 million in business license compliance cost

375

licences -52%

Approval of Construction Permits now

within 100 days (previously 260 days)

22 steps

10 steps

SRI: Public Service Delivery

92 Police Stations in Selangor,

Will be extended Nationwide

SRI: Public Service Delivery

Real Time Performance

Monitoring

Option 2: Send SMS to 15888

Option 1: Counter Rating

SRI: Public Service Delivery

Results: Real Time Performance

Monitoring

87.1% Very Satisfied

12.6% Satisfied 0.2%

Unsatisfied

0.1% Very

Unsatisfied

Total ratings: 49,178 (January – May 2012)

SRI: Public Service Delivery

Selangor Immigration

Centres

National Registration Department

Dewan Bandaraya

Kuala Lumpur

Perbadanan Putrajaya

Effective April 2012, rating services also available at the places below:

SMS Rating Available

First year ETP results are

equivalent to a vertical takeoff

Comms Content &

Infra

11 Economic Sectors

+

Greater

Kuala Lumpur

Wholesale & Retail

Oil, Gas & Energy

Palm Oil Healthcare

Financial Services

Greater KL/Klang

Valley

Agriculture

Tourism

Education Electrical & Electronics

Business Services

141%

108%

118%

120%

151% 101% 109% 138%

119% 170% 98% 103%

123%

Large economies around the world looks gloomy…..

• Eurozone Crisis • Greece,

Portugal, Ireland, Spain

• Shrinking

consumption • Decline in

manufacturing • Weak job numbers

• Growth

slowing down to single digits

• Housing bubble

Source: News reports

However, Malaysia is having its “days in the sun”

Malaysia Singapore South Korea Taiwan Hong Kong

GDP growth rate Q1 2012 (%)

year-on-year

4.7

1.4

2.8

0.4

0.4

Source: News reports, BNM

2 of 3 of the largest 2012 IPOs in the world were listed in Malaysia

Facebook Felda Global Ventures IHH Healthcare

IPO (USD Billion)

16 3.3 2.0

Source: News reports, ECM Analytics

1

2

3

Consumer confidence is at a 6-year high, no.5 among 56 countries surveyed

Indonesia India Philippines Saudi Arabia

Malaysia

Consumer Confidence Index, Q2 2012

120 119 116 115

111 +4 points From Q1 2012

Source: Nielsen Global Consumer Confidence Survey

2010 (n=183)

2011 (n=183)

2012 (n=183)

#18

#23 #23

World Bank Ease of Doing Business

Report 2012

World Economic Forum Global Competitiveness

Report 2011

2009 (n=133)

2010 (n=139)

2011 (n=142)

#21 #24

#26

Public Perception

on GTP

7.2 Insitut

Integriti Malaysia

(sample size: 13,602)

7.4 Frost & Sullivan

(sample size: 2,040)

GTP, ETP 2011 Results Endorsed By An International Panel & Audit Firm

A great start:

• Innovative

• Exciting

• High impact

• Speedy

• Transformation process is gathering global recognition

Keep it going!

Key Takeaways from

International Panel (February 2012)

Langkawi International Dialogue: June 2011

51

BFR Seminar: 21- 24 November 2011

52 participants from 14 countries

Tanzania

Botswana

Indonesia

Bhutan

Thailand South Africa Cameroon Armenia

South Korea

Nigeria

Japan

Philippines

Brunei Saudi Arabia

Record Breaking statistics achieved!

Highest Crime Reduction

51,934 crimes reduced

Record rural road completion

1,780 km

Best UPSR results in 4 years

Record Number of Integrity pacts signed

132,459 pacts

Record passengers carried on public transport

2,813,321 passengers

Innovative approach to COL

BR1M, 1M Clinic, KR1M

Record GNI

859.1 billion Record GDP

RM881.1 billion

Highest Private Investment in 10 years

RM111.8 billion Highest FDI in 10 years

RM36.6 billion

Record Private Consumption

RM418.5 billion

Top 3 years in total trade

RM1.47 trillion

Highest IPO Value in History (FGV)

~USD3.2 billion

Figures are after rebasing exercise

Record Government Revenue

RM185.4 billion

Can spend more for the Rakyat

54

2009 2010

2011 2012

2013

2014 & 2015

GTP2.0 details out programme

for the next 3 years

Conducted Labs from April – May 2012

6 weeks / 240 hours

474 lab members

456 civil servants

18 from NGO & Private Sector

168 syndication sessions

8 World Class Lab Reports

4,034 pages

126 initiatives

116 proposed KPIs

Labs Detailed Reports

56 56

Key conclusions of the GTP2.0 Labs:

GTP 1 initiatives that

continues in GTP2.0 1

2 Expansion of the

existing GTP 1

success

3 New ground

breaking initiatives

eg. Maintenance of Rural Basic

Infra built under GTP1.0, Political

Financing

eg. Increasing curriculum &

assessments to international

standards (Edu NKRA), Involve

NGOs to assist in LIH NKRA

eg. 21st Century Village (Rural

Development NKRA), Online

tracking system for police reports

(Crime NKRA)

Lab members continue to strive for Olympics targets….

Crime NKRA: Increase Safety Perception

Index

Rationale GTP2.0

Source: The Economist

65% (2015 target)

GTP2.0 Initiatives: Omnipresence Panic button mobile application Whitening ‘black spots’ PDRM corporate communications

45% (current)

Crime NKRA: Sistem Semakan Online

Rationale

• Improve satisfaction of services by PDRM • Equally important to keep public informed as well as solving cases • Major complaints are complainant not aware of case status

BFM 'You Are the Government’

Recommendation

Report Number: 23200889

Current progress

Status bar

Notification 1 Police Report Notification 2 Notification 3 Notification 4

Sjn Hassan Ali

013-2244617

Investigating Officer

Update: IO incharge is Sjn Hassan

Update: Investigation in progress. Identified stolen item.

Update: Investigation in progress. Suspect identified

Corruption NKRA: More Focused Initiatives

Rationale GTP2.0

2015 Target:

GTP2.0 Focus:

Strengthen Enforcement Agency

Grand Corruption

Government Procurement

• IPIN score: from 6.5 to 7 • TI – GCB score: from 49% to 70% • TI – CPI score: from 4.3 to 5.0

Building blocks are in place (GTP1)

An opportunity for Government to show its commitment

Corruption NKRA:

Special Committee in Parliament: answer questions concerning MACC Annual Report

REPORT

Advice

Prime Minister

Consist of MPs from both political divides

62

Corruption NKRA: Initiatives that cover whole value chain Under the Auditor General’s report

Table AG Performance Audit Report to Parliament

Action Committee

Online Dashboard

Putrajaya Inquisition / Problem

Solving

Roads

Water

Electricity

Rural Development NKRA

6,339km

128,111 households

47,840 households

Target

95%-99% population

have access to

roads, water, electricity

GTP2 Targets

64

Youths attracted to

Work and Live in 21CV

Rural Development NKRA: 21st Century Village

Rural

Business

Challenge

Competition (http://www.rurallink.gov.my/rbc)

Urban Public Transport NKRA:Transforming

the KL Budget Taxi Industry

25% of budget

fleet are best-in-

class

• Launch of New Taxi

Business Model

• Centralized Taxi

Service System (CTSS)

GTP2.0

2015 Target:

GTP2.0 initiatives:

Urban Public Transport NKRA:

Kuala Lumpur City Buses

Kuala Lumpur

Performance

dialogues at all

levels to ensure schools,

districts and states can

achieve targets

Discipline of

Action

State and District Improvement Programme: Implementation process

Timing Dec/Jan (after exam

results)

Jan/Feb Jan/Feb Feb/March

Objective ▪ Motivate JPN and PPD

improvement

▪ Pinpoint area(s) of

focus ie. Access,

quality, equity

▪ Prioritise issues

▪ Understand root

causes of issues in

district

▪ Determine action plan

to address root

causes identified

▪ Track progress and

adjust plan where

necessary

Deliverabl

e

▪ JPN and PPD

rankings

▪ School rankings (by

band)

▪ JPN, PPD, school

dashboards

▪ Identified priority

issues, with map of

root causes

▪ School Improvement

Plans

▪ District Improvement

Plans

▪ JPN support action

plans

▪ Updated JPN/ PPD

dashboard to track

progress

▪ Revised implementation

plans

Understand

challenges in

schools and root

causes

Complete action planDetermine baseline

Implement and

problem-solve

Repeated

annually

Repeated every 2

months

New dashboards

and rankings to focus effort (from MoE

down to schools) on most

important KPIs

Anchor to Access,

Quality, Equity metrics

JPN Dashboard

PPD Dashboard

School Dashboard

Tailored support

and interventions

for schools driven by districts, and

enabled by states

Building Winning

Coalitions

Changes in role for

JPN and PPD to focus

districts on supporting

schools

Empowered local

leadership

“Every district on the move”

4 3 2 1

0% Schools remaining in Band 6, 7

25% Reduction in Urban-Rural Gap

Support Accountability

Education NKRA: State & District

Transformation Programme

RAHSIA

RAHSIA

GTP2.0 Target: 25% Reduction in Urban-Rural Gap

Education NKRA: New Career Package to

Transform the teaching profession

420k Boosting career opportunities for

Single Evaluation

Instrument

teachers

Faster

progression (From

Beginner to Expert

Teacher)

Focusing on Teaching & Learning competencies

2512 years for best performers

More details at the booth……

NKRA CRIME

Please give your feedback for each NKRA

Dedicated

computer stations and

personnel carrying iPads

to get public feedback

Detailed Q&A:

Booths

Breakout sessions

(11.15am, 4th Floor)

Our nation is heading

towards the right direction

We are all dreaming of some magical rose garden over the horizon

….instead of enjoying the roses that are blooming outside our windows today

“Keep your face to the sun

and you will never see the shadows.” -Helen Keller-

THANK YOU www.pemandu.gov.my

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