government on the go - nadir khan

7/27/2019 Government on the Go - Nadir Khan

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2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&Tmarks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated

companies. All other marks contained herein are the property of their respective owners.

The Future of Citizen Service

Nadir Khan

August 2013


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Building citizen engagement,

collaboration, and governmenttransparency with Mobile

Internet

Creating municipalefficiencies with mobile

Internetapplications likefield services automation.

Mobile Internet:A public enterprise or economic

development engine?

Enabling a mobile cityworkforcethrough

Internet technologies.

Embeddingsmart technologies in keycity operations like smart meters.

Sustainable technology,

including mobile fleetmanagement,tocreate a

lighter carbon footprint.

Securing criticalinfrastructure with mobileInternet applications asset

tracking.

Mobilizing Government Connecting Citizens

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Do You Have an Enterprise Mobility Strategy in Place Today?

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***based on the Mobile Strategy Survey: Where Are You on the Roadmap from Apps to Enterprise Management? Governing Magazine and AT&T, surveycompleted December, 2012. www.att.com/govbigdata


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In Pursuit of a Public Sector Strategy

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50 % surveyed government technology leaders

do not have a mobility strategy in place

Which app

development

model?43%: HTML 5

89% want to

enhance citizen

experience, getbetter taxpayer

value Biggestroadblockto a mobile strategy62%of respondents: budget/staff resources

15% of respondents: technical expertise lacking

Top targets for app

development:Taxes

Payments

License renewal

58% have or willhave developed at

least one mobile app

over the next 24 mos.based on the Mobile Strategy Survey: Where Are You on the Roadmap from Apps to Enterprise Management? Governing Magazine and AT&T, surveycompleted December, 2012 available at www.att.com/govbigdata


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5

Mobilization delivers value end-to-end

Connect. Manage. Protect. Innovate.

AT&T Solutions to manage beyond Brick and Mortar

ReduceCosts

ReducePaper

VirtualTraining

BYODParadigm

AssetMgmt

FieldConnectivity

CaseMgmt


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Extending Enterprise Applications to Mobile Devices:

Mobile Application Development

Flexibility

Databases

Web Services

SoftwareApplications

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HTML5

Native

MEAP

Hybrid


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County Health Inspectionsstaying healthy and in the know, transparent services for citizens

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Challenges

Informing CitizensGetting informationabout popularcommunity restaurantsand establishmentsbefore residents

patronizing them

TransparencyNeed to providedetailed information tothe community in aneasily digestible format

AccountabilityCounty HealthDepartment needs todemonstrate how itprovides taxpayer valueto citizens and supportscommunity well-being

AT&T Solution

AT&T managed and hosted application with

development services to list all local

business, health information, mapping

services, drill down ability for more

information about each graded business and

their specific violations. Finally, a complaintfeature lets customer communicate directly.

Benefits

Informed Citizensall citizens and visitorsshould be able to makeinformed decisionsabout the business theypatronize

Customer Servicecitizens have theinformation they needright at their fingertips

2 way communicationCitizens can nowcommunicate directlywith their governmentabout issues thatmatter, submittingcomplaints aboutbusinesses right to theDepartment of Health


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311 and Transit: Getting from Point A to Point BA mid-sized city transit agency mobilizes bus tracking

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Challenges

Transit dominated 31166% of 311 calls aretransit related (May2012) and over 50%were checking on thebus schedule

311 calls are costlyeach call costapproximately $2.00making the annual costof wheres my busover $1 million

Limited Informationprinted schedules wereonly limited places, thewebsite wasnt mobilefriendly

Not every rider usedSmartphonesneed a solution for thefeature phone carriers

AT&T Solution

AT&T Global Smart Messaging Suite lets

riders text quick codes for updates on the

next two buses to arrive. Get the latest

info in as little as 15 seconds. All at no

charge from the city (normal texting rates

apply)

Benefits

Rider SatisfactionAll phone users haveaccess to schedule

Route Updatestransit agency can send

along updates/delayinformation with texts

Barrier to Entryis significantly loweredfor new riders, touristson transit system

Financial SavingsDepending on volume,cost to deliver info viaSMS is 1/10th the cost ofa 311 call and quickertoo


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Rapid Deployment, Fully Managed Government as Usual

Solution

AT&Ts Mobility Solution Services was

able to provide deployment services

and future support needed to rollout

new mobile tech by understand

holistic organizational needs and

bringing full AT&T resources to bear.

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ChallengesLarge state agency with avery public presenceneeded to rollout newmobile tech to a disparatestatewide workforce

8,000 newsmartphones needed

60-90 day timeframe,across the state

Need to empowerfield managers withreal-time data, agencymobile apps

Benefits

Rapid, large-scale

deployment, fully

managed by AT&T

Eliminate need for

incremental staffing,preserve resources

Preserve operational

continuity and

business as usual with

Advanced

Exchange/Extended

Warranty support

Mobility Solution Services keep a state agency running with the latest tech


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San Diego County Office of Emergency ServicesConnecting citizens with real-time information

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Challenges

Emergency Conditions

The most serious and

recurrent threat to the

county is wildfires

Communication is key

In an emergency, readilyaccessible information

and online alerts can

save lives

Not a core competency

County wanted a fully

turn-key solution,

supported by a

knowledgeable vendor

AT&T Solution

AT&T Mobile Enterprise Application

Development allows government agencies

to extend content to a wider public,

providing in-depth information that helps

citizens prepare in advance of an

emergency and delivers alerts during anevent.

Benefits

Accessible Information

Real-time information

that is easy to access

Greater Reach

A mobile application

can reach far morepeople in a more

effective way

Planning and Prepping

SD Emergency users can

make and track

emergency plans, keep

a checklist for

preparation and look up

event information


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2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated


Energy and Financial Conservation: OUCOrlando Utilities Commission goes paperless, brings energy conservation

home

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Challenges

Reduce Energy Usageto better manageenergy planning forgrowing metro area

Lower Customer Bills

help customers affordtheir energy service andcontributes to overallsavings

Increase Productivityand reduce turn aroundtime from inspection toimplementation

Increase RebateProgram Participationto ensure energyreduction goals andcitizen satisfaction goalswere met

AT&T SolutionA mobile solution to digitize and mobilize

forms as well as provide access to OUC

databases, giving them the ability to qualify

energy audit candidates and make

customer recommendations for reducing

energy consumptions

Benefits

Increased energy auditswith the same staff

Customers get rebatecredits within 30 days,not 3 months

Audit informationautomatically savedfor future customerfollow up

Improve productivityand expense allowingsupervisors to track,schedule


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AT&T Community Central Meets the Need

Solution

A government services mobile platform -Software as a Service (SaaS) cloud basedsolution that enables a governmententity to more effectively anddynamically communicate with itscitizens than current web site andtraditional methods

Consists of a central repository in anAT&T hosted cloud where cityadministrators create/update content aswell as utilize content created by citizens

Citizens can report a problem such as apothole, broken street light, etc andupload a picture using smart mobiledevices for subsequent evaluation andaction by the city

Citizens may browse, search and readcity/municipal authored content

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ChallengesCitizens need a quick, easymeans to report non-emergency problems rightwhen and where the problemoccurs

Citizens are looking for localinformation and events takingplace in their city

Benefits The capability to report

an issue when/where itis encountered includingthe ability to uploadpictures.

Find local park andrecreation centers, get

precise location anddistance from home

Stay up-to-date onupcoming events andactivities

Connect, Engage & Inform Citizens


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companies. All other marks contained herein are the property of their respective owners.13

AT&T Key Differentiator

End-to-End Ecosystem

SoftwarePlatforms

App. Development(MEAP, Native OS,HTML5, Hybrid)

Backend Integration

Machine to Machine(M2M)

Support

Service DeskTier 2 Tier 4

Applications

Platforms

Hosting

MobileNetwork

Mobile Devices

RuggedDevices

Monitors(M2M)

Tablets Laptops/PC

Smartphones

LifecycleManagement

Managed MobilitySolutions

Delivery Services

MDM Services

Security Services

Mobile ApplicationManagement

BYOD

Applications

Pre-Packaged Apps

Fleet Management

Field ServicesAutomation

Architecting, Integrating, Operating Mobility Solutions


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companies. All other marks contained herein are the property of their respective owners.14


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SUPPLEMENTAL SLIDES

Additional slides that speak M2M and Mobile Application

development for review or deletion before presenting

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AT&Ts Comprehensive Mobility Portfolio

Machine to Machine

Mobile Enterprise Management

Mobile Applications

Mobility Solutions Services

Mobile WorkforceManagement Solutions

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Communications and Collaboration


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Why AT&T for Mobile Application Development




Forrester, "Market Overview:

Mobility Services," March 2011

Enterprise Developers

Choose AT&T as the Most

Effective Vendor for Mobile

Application Development

Services

AT&T has become the

leading mobile app

development organization in

the ecosystem; they have

built out a services delivery

arm that is focused by

industry verticals and

solutions.

Chetan Sharma Consulting,

Operator's Dilemma (And

Opportunity): The 4th

Wave, July 2012

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International footprint

Hosted and Managed Solutions

Breadth of Devices

Best in breed relationships

Mobility Expertise

24x7 Service Desk

Carrier, device, OS, responsibilityagnostic
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Why M2M from AT&T

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M2M, mobile application

development and delivery,

and managed mobilitysolutions are all areas in

which the carrier has a

leading position in the U.S.

market

AT&T leads the U.S.

market in terms of netconnected devices, and plays

a similar role globally,

leveraging its roaming

relationships to provide

connectivity in over 200

countries. AT&T is also

considered a strong provider

of IT services in support of

M2M communications

solutions.

Gartner, "IT Services for

Machine-to-Machine

Communications, US

2012," October 2012

Current Analysis, 07/12, U.S.Enterprise Mobility Services:

The Top Four Mobile

Operators Compared."

M2M Center of Excellenceprovides exceptional levels ofconsultation feedback

AT&T Enterprise on DemandManagement Portal: providesability to deploy on demand,manage device expense and risk

Commercial Connectivity Servicefor secure access via MPLS

Best in breed partners to supportvertical solutions


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Impacting Organizational Mobility Issues:

Mobile Enterprise Management

MultipleOperatingSystems

VaryingDevices

EmployeeRequests and

DemandsApplicationExplosion

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Applications and

IntegrationDevice SolutionsConsulting

Increase Productivity Through the Deployment of Integrated Mobile Solutions

Staging/kitting

Provisioning

Testing

Advanced Exchange Device

Recycling/Repair

Warranty Management

App Development

(MEAP, Native OS,

HTML5, Hybrid)

Backend Integration

Machine to Machine

(M2M)

FM, FSA, SFA

Device Strategy

Security & Governance

Architecture

Lifecycle

Management

Managed Mobility

Solutions

Delivery Services

MDM, MAM Services Security Services

BYOD

AT&T Mobility Solutions Services

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Why AT&T for Mobility Solutions Services




Current Analysis, 07/12,

U.S. Enterprise Mobility

Services: The Top FourMobile Operators

Compared."

Source: Provider Update:

AT&T Analyst Day,

September 2012

An area that stands out

to us in AT&Ts portfolio is

the general area of

professional services, with

mobility support leading the

way. We believe this

investment in professional

services represents a

significant competitiveadvantage for AT&T.

The addition and continued

integration of its MSS

professional services group

into its mobility offerings

significantly fortifies its

ability to provide custom

development, integration,

and management of diverse

mobile applications to

enterprise customers.

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Staging, testing, provisioning anddeployment of devices

App Development

Life Cycle Management services

Best in breed Suppliers

Expert consultation services

Highly secure device management

WiFi access
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government on the go - nadir khan

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