Government 2.0: Smart Government Smart People

Government 2.0: Smart Government Smart People

Did you know video

The Future HK SARG

HOW TO TRAVEL TO WORK?

WHERE TO WORK?

HOW TO WORK?

HOW TO COMMUNICATE AT WORK?

HOW TO ENHANCE PRODUCTIVITY?

HOW TO MANAGE MORE AND MORE INFORMATION?

HOW TO WORK?

HOW TO PROVIDE BETTER PUBLIC SERVICE?

Current Generation

Future Information Communication Technologies

NextGenerationC X Y

The Future HK SARG

2020 HK Government=C X Y++

2020 2020 Government 2.0

Public Sector is at a Clear Inflection Point

Financial crisis and global war on terrorism is causing

an accelerated level of changein how governments deliver citizen services and defend their countries

Maturation and availability of Cloud and XaaS meet urgent needs for

capex reduction, consolidation and scaling services

Global threats are forcing Cybersecurity to top of government

agendas - leading with critical infrastructure such as financial

services, energy grid, communications

Need to improve inter-government collaboration, information sharing,

and service delivery across key mission areas –

Intelligence, Defense, Economic Development, Education, Healthcare, Public Safety

Top Public Sector Challenges

Government needs technology and collaboration to meet citizen demands

1

2

Financial crisis accelerating level of change in delivering citizen services

Market transitions

Governments looking to improve service delivery in key mission areas:

Innovate� Create jobs via new investment opportunities

� Reduce costs while enhancing service quality & delivery

� Deploy new services via innovative models

Collaborate23

key mission areas: Education, Healthcare, Safety, EconomyGlobal threats make Cyber critical to infrastructure – grid, financials, and communications

4 Availability of Cloud and XaaS address capexreduction, scaling services, consolidation

Enable� Ensure secure delivery� Expand access� Implement supportive policy framework

Collaborate� Co-develop, co-deliver citizen services� Shorten feedback/response cycles� Improve coordination with citizens/partners

Everything will be connected & ICT continues to play a critical roles in changing the way people Live, Work,

Play and Learn

Video, Social Networking Tools, Smartphone will likely be the main tools of communications.

Video is the Next Big Wave in Communication

1Kandola, Pearn “The Psychology of Effective Business Communications in Geographically Dispersed Teams”, Cisco Systems, Sep 20062Vision Group Research, FMRIB, University of Oxford, UK

Social Networking… Enterprise Facebook

YEAR

2015

- Social networking services will replace email as the primary vehicle for interpersonal

Global Video Social Software

- Internet video will account for 57% of all consumer internet traffic-3D and HD video will comprise 46% of consumer internet

- Only 25% of enterprises will routinely utilize social network analysis to improve performance and productivity

- Internet video is over 1/3 of all consumer internet traffic

2009

- Over 50% of enterprises will use activity streams that include microblogging- Over 70% of IT-dominated social media initiatives will fail

vehicle for interpersonal communication for 20% of business users

46% of consumer internet video traffic- 3D and HD video increase 23-fold between 2009 and 2014- Internet video will approach 40% of consumer internet traffic

Source: Gartner, Cisco analysis

Connected Urban Development Connected Urban Development A Blueprint for Smart and Connected CommunitiesA Blueprint for Smart and Connected Communities

Connected & Sustainable Work

Smart WorkCentres

Digital Swarming& Hub Pavilions

Connected & Sustainable Buildings

HomesOffice

BuildingsPublic

Connected & Sustainable

MobilitySmart

TransportationPricing

Connected & Sustainable

EnergyRenewables &Co-Generation

Sustainable Socio -

EconomicsActive Community

& Eco Maps

Broadband PlatformIP-Enabled Homes and Offices, Roads, Utilities, Workplace Design

Sustainable Urban Planning

& Hub PavilionsConnectedWorkplacesConnectedWorkforce

Public Spaces

Public TransitHubs

Hospitalsand Schools

PricingPersonal Travel

AssistantConnected Public

Transit

Urban Monitoring& Measurement

Citizens EnergyEfficiency

InnovativeGreen Business

Models andSustainability

Clusters

Efficiency is one key solution to coordinated city resource management

TransportationInternal Admin Utilities Public SafetyAd

vanc

ed S

olut

ions

• Municipal network (Mesh)

• DC Consolidation• Building Mgmt (CRE)

• Webex/TP• Telework

• Municipal network (Mesh)

• DC Consolidation• Building Mgmt (CRE)

• Webex/TP• Telework

• Connected Station• Video Surveillance• Digital Signage

• Connected Station• Video Surveillance• Digital Signage

• Energy Management

• EnergyWise• Mediator• Connected Real Estate

• Energy Management

• EnergyWise• Mediator• Connected Real Estate

• Urban Security• COOPS• Connected Justice• Mass Notifications • Mobile Government

• Urban Security• COOPS• Connected Justice• Mass Notifications • Mobile Government

Infra

stru

ctur

eAd

vanc

ed S

olut

ions

• Core• Wireless• Data Centers• Security• Video• UC• Call Center• Conferencing

• Core• Wireless• Data Centers• Security• Video• UC• Call Center• Conferencing

• Telework• CBIN• Telework• CBIN

GovernmentGovernment

• Core• Wireless• Data Centers• Security• Video• UC• Call Center• Conferencing

• Core• Wireless• Data Centers• Security• Video• UC• Call Center• Conferencing

• Core• Wireless• Data Centers• Security• Video• UC• Call Center• Conferencing

• Core• Wireless• Data Centers• Security• Video• UC• Call Center• Conferencing

• Core• Wireless• Data Centers• Security• Video• UC• Call Center• Conferencing

• Core• Wireless• Data Centers• Security• Video• UC• Call Center• Conferencing

Focus is creation of city-wide IP infrastructure and collaboration platform which ties basic services agencies to internal administration and pushes efficiency in operations and back office resources

SituationSituation SolutionSolution BenefitsBenefits

Example: State of Missouri, USA

� 1,000 Public Buildings

� 28M Sq Ft Space� Multitude of Building Control Systems

� Existing Cisco Infrastructure

� 1,000 Public Buildings

� 28M Sq Ft Space� Multitude of Building Control Systems

� Existing Cisco Infrastructure

� Installed an Interoperability Layer

� Integrated with Maintenance, Security, Energy and Supply Chain Business Applications

� Aggregated 9,000 utility bills

� Installed an Interoperability Layer

� Integrated with Maintenance, Security, Energy and Supply Chain Business Applications

� Aggregated 9,000 utility bills

� $0.27 - $1 Sq Ft annual cost savings across the portfolio

� Funded from Energy Savings

� ROI within 18 Months� $20M Saving per

annum purely on ENERGY

SituationSituation SolutionSolution BenefitsBenefits

Smart & Connected Communities

�S+CC Video