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CLOUD SERVICESIN LOCAL GOVERNMENTENABLING FIT FOR FUTURE CITIZEN SERVICE

DELIVERY AND COUNCIL OPERATIONSJULY 7TH- 9TH, 2015

THE GRACE HOTEL, SYDNEY

EARLY BIRD DISCOUNTS AVAILABLESAVE $440 OFF THE STANDARD PRICE

KEY SPEAKERS

KEY BENEFITS OF ATTENDING

ENDORSER

• Identify which solution is best suited to your council’s needs and service requirements

• Understand and conduct key procurement due diligence

• Create a roadmap to plan and implement cloud for the first time

• Understand how to conduct risk and cost benefit assessments

• Cost effectively integrate applications across a hybrid cloud

• Ensure your data remains sovereign and secure in third party hands

• Enhance operational efficiency for internal customers and enhanced service accessibility for external customers

Nathan Rogers, Chief Information Officer, Manly City Council

Catherine Robertson, Senior Project Officer Government Record Keeping, State Records Authority New South Wales

Paul Fendley, Executive Manager Customer & Information, Whitsunday Regional Council

Justin Thomas, ICT Manager, Noosa Shire Council

Andrew Downie, Manager Information Services, City of Geelong

Carlos Loureiro, Manager ICT, Marrickvile Council

Trevor Brewty, Manager Information Services, Auburn City Council

John Gray, Partner, HWL Ebsworth

Andy Carnahan, Customer Information & Services Manager, Wingecarribee Shire Council

Dr Elizabeth Coombs, Privacy Commissioner, Information and Privacy Commission New South Wales

Lisa Bennetto, Executive Officer, MAV Technology

David Bellchambers, Manager Information Technology, City of Boroondara

Idramore Cuda, Manager, Enterprise Architecture, Ipswich City Council

David Jackson, Manager Information Services, Cardinia Shire Council

Matthew O’Sullivan, Information Technology Manager, Snowy River Shire Council

Peter Jones, Partner, DLA Piper

Vicky Bonwick, Service Management Co-ordinator, Glenorchy City Council

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CLOUD SERVICES IN LOCAL GOVERNMENT

DAY ONE: TUESDAY, JULY 7TH, 2015

9:00 Opening Remarks from chair

Paul Fendley, Executive Manager Customer & Information, Whitsunday Regional Council

SUPPORTING THE FUTURE OF LOCAL GOVERNMENT

9:10 Building Local Government IT strategy for the future

• Enhancing strategic capability and scalability through the Cloud• Addressing the challenge of Fit for the Future • Translating IT strategy into organizational development and

change management practicesNathan Rogers, Chief Information Officer, Manly City Council

9:50 Panel Discussion

How will IT become Fit for the Future?

• How can IT best manage the organizational change implications of Fit for the Future?

• How can a consolidated IT support the variety of departments within amalgamated councils?

• How will the issues of information management and data security be managed?

• Will more local councils utilise the opportunity of GovDC to go to Cloud? PANELISTSCarlos Loureiro, Manager ICT, Marrickvile Council Trevor Brewty, Manager Information Services, Auburn City CouncilAndy Carnahan, Customer Information & Services Manager, Wingecarribee Shire Council

10:30 Morning Tea

IMPLEMENTING CLOUD

11:00 The journey to deliver better services through Cloud enabled mobility

• Implementing Cloud applications to support mobility • Enabling field staff to deliver better, more timely service via

Cloud systems• Encouraging transparency through open data

Andrew Downie, Manager Information Services, City of Geelong

11:40 How to get the silver lining from the Cloud

• The Cloud is simply another IT project. It may produce marginal savings in energy, decrease headcount, and provide scalability but what should we use Cloud capability for?

• The silver lining: Leveraging Cloud to redesign services around citizens and their needs rather than Council hierarchy and management needs.

• How to utilise Cloud under the wider council strategy in providing better citizen servicesAndy Carnahan, Customer Information & Services Manager, Wingecarribee Shire Council

12:20 Lunch

1:20 Establishing a roadmap to transition to Cloud services

• Communicating the rationale for outsourcing Cloud services• Assessing vendor capabilities against the problem/benefit of

purchase• Conducting a pilot migration test • Case study: Engaging the business in a transition to outsourced

services Paul Fendley, Executive Manager Customer & Information, Whitsunday Regional Council

2:00 Transitioning critical services to the Cloud

• Deploying critical services to the Cloud within a 6 month timeframe

• Using multiple vendors to obtain a hybrid SaaS and IaaS solution

• Key learnings of a full shift to the Cloud within strict time constraints Justin Thomas, ICT Manager, Noosa Shire Council

2:40 Afternoon Tea

EFFECTIVE PROCUREMENT

3:10 Collective approaches for procuring Cloud services

• How the Municipal Association of Victoria’s Technology and Procurement groups work together to deliver Cloud to Victorian Local Government

• Reducing the cost of Cloud services through collective bargaining

• Procuring Cloud services with the needs of multiple councils in mind

• Establishing Cloud as a service between councilsLisa Bennetto, Executive Officer, MAV Technology Group

3:50 Getting the most out of Cloud SLAs

• Benefits realised and challenges faced in implementing IaaS • Reviewing the Cloud SLA template developed by Ipswich City

Council for engaging SaaS providers• Specifying the service provision: Identifying and negotiating

various SLA metrics and KPIs• Developing performance incentives and penalties: ensuring a

transparent and mutually beneficial partnershipIdramore Cuda, Manager Enterprise Architecture, Ipswich City Council

4:30 Closing remarks and end of conference day one

WHO SHOULD ATTEND

• CIO• Information & Technology Manager• ICT Manager• Manager Information Services • Manager Enterprise Architecture• Corporate Services Director• Records Manager

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CLOUD SERVICES IN LOCAL GOVERNMENTDAY TWO: WEDNESDAY, JULY 8TH, 2015

9:00 Opening remarks from the Chair

Paul Fendley, Executive Manager Customer & Information, Whitsunday Regional Council

PRIVACY AND RECORDS MANAGEMENT REQUIREMENTS

9:10 Cloud computing privacy requirements and compliance

• Overview of the privacy framework effecting local councils• What is required of Local Governments to ensure compliance

with privacy legislation in the Cloud environment?• What tools and assistance are available to Local Government

working to ensure compliance?Dr. Elizabeth Coombs, Privacy Commissioner, Office of the Information Commissioner NSW

9:50 Records management and the Cloud

• Understanding NSW Government requirements• Understanding the legal requirements for the retention and

disposal of records in NSW Local Government• Records risk management checklist for Cloud arrangements

Catherine Robertson, Senior Project Officer Government Record Keeping, State Records Authority New South Wales

10:30 Morning Tea

11:00 Assessing risk in outsourced IT contracts

• Implications of Cloud purchasing of a core system without sufficient due diligence

• Current Cardinia governance model for Cloud projects• The privacy and records management implications• The security implications and security audit assessment of

external auditor undertaken• Resolving the implications of the purchase • The final outcome

David Jackson, Manager Information Services, Cardinia Shire Council

CONNECTIVITY AND INTEGRATION

11:40 Panel Discussion

Overcoming latency as a barrier to Cloud in rural and remote areas

• Why is the cost-benefit of Cloud not stacking up in remote areas?• How can councils in regional areas find the benefits of cloud

when faced with low bandwidth internet connection?• What are the implications of delays in the NBN rollout for finding

interim solutions?Panelists: David Bellchambers, Manager Information Technology, City of Boroondara Matthew O’Sullivan, Information Technology Manager, Snowy River Shire Council David Jackson, Manager Information Services, Cardinia Shire Council

12:20 Lunch

1:20 Challenges and strategies for effective hybrid Cloud integration

• Common pitfalls and problems in integration• Developing an adequate plan for the integration process • Designing a cost effective hybrid topography

Matthew O’Sullivan, Information Technology Manager, Snowy River Shire Council

MAINTAINING LEGAL COMPLIANCE

2:00 Where’s my data? Understanding data sovereignty requirements of Local Government

• What is data sovereignty and why should Local Governments be concerned?

• Information in international transit issues• Can any data be sent offshore?

David Bellchambers, Manager Information Technology, City of Boroondara

2:40 Afternoon Tea

3:10 Understanding liability and indemnity in Cloud contracts

• Understanding supplier liability capping and required exceptions under the PGPA act 2013

• How should liability be capped in an ICT contract? • Negotiating non-standard exceptions: loss caused by service

interruption, data loss and misuse• Indemnity guidelines

John Gray, Partner, HWL Ebsworth

MANAGING IT TEAMS THROUGH CHANGE

3:50 Managing organisational change in Cloud adoption

• Understanding the job role impacts of moving to the Cloud • Identifying the best approach to technology driven change: re-

deployment, skilling and engagement• Building resilience in IT staff to better manage technological

disruption Vicky Bonwick, Service Management Co-ordinator, Glenorchy City Council

4:30 Closing remarks and end of conference day two

DAY THREE: THURDAY, JULY 9TH, 2015

WORKSHOP A 9:00-12:30 :Creating better contract outcomes in Cloud procurement

• Engaging contractors early to create better contract outcomes • Service Level Agreements: clearly defining service level objectives,

requirements, KPIS and Metrics • Software license agreements: preparing and defending challenge

and mitigating cost• Auditing service providers• Managing the costs involved

Facilitated by:Peter Jones, Partner, DLA Piper

About your facilitator: Peter Jones advises clients on a broad range of projects involving complex contracting arrangements and has key sector experience in IT, telecommunications, financial services, retail, logistics and health. Peter’s involvement in negotiations has included advising both customer and service provider. He has also worked closely with a number of sourcing advisers and consultants. In addition, Peter often works closely with corporate partners on complex acquisition/divestment activities, including long term transitional arrangements.

WORKSHOP B 1:30-5:00 :Roadmap for transitioning council to the Cloud

This workshop will reveal documents, tools and advice to guide your council through the selection, implementation and on-going operation of a trusted Cloud based ICT platform. Attendees will undertake a step by step walkthrough of the shift to Cloud.

• Implementing Cloud systems• Key elements of successful Cloud implementation – a Council

perspective • Building a business model which determines your performance, cost

and security requirements • Assessing the risk • Planning for disruption or cancellation: preparing a contract exit

strategy and disaster recovery plan• Determining contractual terms and approaching the market • Technical Implementation and on-going operations

Facilitated by:Peter Carr, Principal, Peter Carr Consulting

About your facilitator: Pete is the Principal of PCA. He is a skilled business technologist, business analyst, and business consultant with deep experience in simplifying the practical application of complex systems within complex organisations. His broad industry skills have seen him deliver outstanding results across numerous sectors including local government, education, social services, transportation, mining, resources, property and infrastructure, recruitment, finance, and technology. Pete brings a long international-analyst background.

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CLOUD SERVICES IN LOCAL GOVERNMENTVIP CODE

GOV15REGISTRATION FEE(including GST)

EARLY BIRD DISCOUNTSSTANDARD PRICERegister & book before

10 April 2015 1 May 2015 22 May 2015 19 June 2015

Discounted Rates for Local Government

Conference Only $1758.90 $1868.90 $1978.90 $2088.90 $2198.90

Conference Plus 1 Workshop $2418.90 $2528.90 $2638.90 $2748.90 $2858.90

Conference Plus 2 Workshops $2748.90 $2858.90 $2968.90 $3078.90 $3188.90

Solution Provider Rates

Conference Only $2748.90 $2858.90 $2968.90 $3078.90 $3188.90

Conference Plus 1 Workshop $3408.90 $3518.90 $3628.90 $3738.90 $3848.90

Conference Plus 2 Workshops $3738.90 $3848.90 $3958.90 $4068.90 $4178.90

SAVE! Choose between: 5 EASY WAYS TO REGISTER1: EARLY BIRD DISCOUNT. Register and pay by a deadline indicated above to achieve up to 20% SAVINGS onthe Standard Rate. Registrations received without payment are ineligible for an Early Bird Discount and will becharged at the Standard Rate.2: TEAM DISCOUNT. ( i ) Register 3 delegates and receive a $1000 DISCOUNT off the Standard Price

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