google analytics: overview & key metrics for schools and camps
TRANSCRIPT
Google Analytics:Overview & Key Metrics
Wednesday, April 20th, 2016Anneline Breetzke
#mktgacademy @mktgacademy
Content Introduction : Why Google Analytics? Overview : A look at the default report layout Key Metrics : 7 Most Important Website Statistics 4 Main Reports : Understand each category & the data they provide Goal Conversions : Activities Important to Your Success Questions
IntroductionWhy Google Analytics?
Why Google Analytics?
Without data analytics, companies are blind and deaf, wandering out onto the Web like deer on a freeway.
- Geoffrey Moore
“
Questione.g. Did the website
changes increase customer retention?
Look for the report that provides the answer.
e.g. compare avg time on site
Marketing Ideae.g. Redesigning the landing page of your
website.
Reject Improve Keep
Measure & Analyze
Make recommendations & TAKE ACTION
Why Google Analytics?
How many people visit my website?How many visitors are local / national / international?Do I need a mobile-friendly website?What paid referral partners must I keep?What marketing campaigns drive the most traffic to my website?What times in the day are people reading my blog?How many visitors have I converted into leads or customers?Which social network drives the most traffic?
Why Google Analytics?It can answer questions like… It does not answer
WHY…
OverviewA look at the default report layout
Four main reports.
Seven key metrics.
Set regular emails of the data. Export to Excel etc.
Specify date ranges, including the ability to
compare timelines.View the data in
different increments.
Main navigation menu.
7 most important website statistics
Key Metrics
SessionsA group of interactions that take place on your website within a given time frame (30 min). A user can have multiple sessions.
Users The unique individual (unique IP address) that visits your site.
PageviewsAn instance of a page being loaded by a browser. The total number of pages viewed; repeated views of a single page are also counted.
Pages/Session The average number of pages seen per session. Sign of how curious people are about your school/camp.
Avg. Session Duration The amount of time spent on your site per session.
Bounce RateThe percentage of single page visits (or web sessions). The number of visits in which a person leaves your website from the landing page without browsing any further.
% New Sessions Percentage of new visitors (vs returning visitors) to your site.
Key Metrics
“Microsoft study finds human attention span has dropped to just 8 seconds.”
- Indo Asian News Service , 18 May 2015
Key Metrics — Bounce Rate
Bounces will never turn into conversions.The lower the bounce rate, the higher the pool
of potential conversions.
Why do you want a lower bounce rate?Key Metrics — Bounce Rate
Key Metrics — Bounce RateExample 1
100 users visited your site60% of those 100 bounced = 60 bounced
sessions100 users – 60 = 40 engaged visits
= 40 potential conversions
100
60.06%
75%increase in sales!
Key Metrics — Bounce RateExample 2
100
30%
100 users visited your site30% of those 100 bounced = 30 bounced
sessions100 users – 30 = 70 engaged visits
= 70 potential conversions
You can increase your conversions for the same amount of advertising spend.
Tip: Paid bounce rate should be lower than your organic bounce rates.Analyze your bounce rates with all your advertising referral partners.
Why do you want a lower bounce rate?Key Metrics — Bounce Rate
ExampleKey Metrics — Bounce Rate
4 Main ReportsUnderstand each category
& the data they provide
AudienceWho is coming to your site?
AcquisitionWhere are
they coming from?
BehaviorWhat are they doing on your
site?
Conversions
What is working and what isn’t?
Audience
4 Main Reports — AudienceLocation
Country? Province? City?
Mobile/DeviceDesktop? Phone?
Tablet?
Demographics
Gender? Age? Language?
InterestsMovie Lovers? In-
market Segments? (Adwords)
Browser/OS
Chrome/Safari? iOS/Android?
FrequencyNew vs
Returning?Visits?
Pageviews? Time on site?
Who is coming to your site?
Approach Google Analytics with a question:
What percent of our users access our site via their mobile device?
4 Main Reports — Audience
That leads to another question:
Are mobile visitors less or more engaged?
4 Main Reports — Audience
View your mobile site landing pages
Consider areas to improveSet up a schedule to test those
changesAnalyze the data…and start the process again.
What action steps can we take to improve mobile phone engagement?
4 Main Reports — Audience
Traffic Sources/Channels
Organic/Paid? Social Media? Referrals?
EngagementBounce Rate?
Pages/Session? AdwordsCampaigns? Keywords?
SEOWhat queries users typed to reach your site? Landing pages?
SocialHow many people
shared your page on Facebook? (Goals)
AcquisitionHow are they
getting to your site?
4 Main Reports — Acquisition
Source
Origin of your website traffic (includes custom utm_source traffic) google / organic bing / cpc ourkids.net / referral expatarrivals.com / referral
Medium
The category of the traffic source (includes custom utm_medium traffic) google / organic bing / cpc ourkids.net / referral expatarrivals.com / referral
Understand your traffic
4 Main Reports — Acquisition
Organic Search SEO traffic from unpaid search engines (e.g. Google or Bing)
Direct Users type your URL directly into their browser (or from a bookmark)
Referral Visitors referred by links on other websites (that are not social networks)
Email Sessions that have a medium of “email” – custom: utm_medium=email
Social Traffic from approximately 400 social networks (that are not tagged as ads). Facebook, Twitter, LinkedIn etc.
Display Paid – can be made up of any number of traffic sources as long as the medium is “display”, “cpm” or ”banner”.
Paid Search Paid – where the medium is “cpc” or “ppc”.Google Adwords, Bing Ads, Facebook Ads etc.
7 Default Marketing Channels
4 Main Reports — Acquisition
Behavior FlowVisualize the path
users take from one page/event to another?
Site ContentHow often do users
enter/exit this page?
Site SpeedWhich pages are taking too long to
load?
Site SearchWhat are users
entering in the search box on your site?
EventsHow many clicks on a link/button or video
player?
Experiments
Which version of a page performs
best?
4 Main Reports — Behavior
BehaviorWhat are they doing on your
site?
GoalsHow many users
signed up for your newsletter?
Funnel VisualizationWhere did users exit
the funnel before reaching the
Destination goal?
eCommerceWhy are users exiting before they checkout?
ConversionsHow many conversions?
Conversion Rate? Compare campaigns.
4 Main Reports — Conversions
Conversions
What is working on your site?
Activities important to your success
Goal Conversions
A goal is a completed activity on your site(a conversion)
a completed sign up forma completed purchase (eCommerce
sites)a click to play a video
Goal ConversionsGoals provide essential information
Without this information it isalmost impossible to evaluate the effectiveness of your online business and online marketing campaigns.
Goal ConversionsGoals provide essential information
You can track different types of goalsThe Destination goal is the easiest to implement and track.
Once a specific page is loaded (e.g. Thank you for registering! page), the goal is completed.
For the Destination goal you need a destination URL that loadsafter a user completes the action.
Goal ConversionsType of goals
Goal ConversionsDestination goals
Line up your goals to those of your buyer personas
Parent : JohnBuyer Persona
John’s Goals School/Camp Goals
Curriculum/Course information Download a brochure
Financial information Email or call an advisorDifference between private and public schooling
Download a PDF (eBook)
Needs a quick answer Live chat sessionView the school grounds and classrooms
Watch a video or take a virtual tour
Turn these into conversion goals in
Google Analytics
Goal Conversions
Line up your goals to those of your buyer personas
John’s Goals Conversion GoalsCurriculum/Course information Completed download
Financial information Completed email sendDifference between private and public schooling
Completed download
Needs a quick answer Click to start an online chat
View the school grounds and classrooms
Click to play a video / how long they watched
Goal Conversions
Parent : JohnBuyer Persona
1. Click on Admin > Goals (under View)
Goal ConversionsSetting up goals
2. Click on +NEW GOAL
Goal ConversionsSetting up goals
3. Click on Custom > Continue
Goal ConversionsSetting up goals
4. Name your goal something descriptive > Select Destination > Select Continue
Goal ConversionsSetting up goals
5. Enter your destination page’s URI (the piece of the URL that comes after the .com or .ca of your domain) E.g. /thankyou.html > Choose Begins with > Click Save
Goal ConversionsSetting up goals
6. Assign a monetary value (filling this in populates reports in analytics that are otherwise empty, and it helps in calculating ROI)
GA does not update values retrospectively. Choose your value system upfront, or make a note if you change it.
Goal ConversionsSetting up goals
Connect your high traffic pages/posts to your high
conversion pages = Success!
Goal Conversions
Thank you to our sponsor
www.inschoolwear.com
Brand, brand, everywhere!
Questions?
Contact:Anneline [email protected]
#mktgacademy@mktgacademy
The slides will be available in a few days at: ourkidsmedia.com/marketing
Our Kids Marketing Academy — for Private Schools · www.ourkidsmedia.com/marketing