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IfYouCanDreamItYouCanDoItDr.WatanaManonDean,CollegeofAviationDevelopmentandTrainingDhurakitPunditUniversity
HOW THE COLLEGE INCORPORATES INNOVATION AND
TECHNOLOGY IN EDUCATIONIATA Ground Handling Conference
Centara GrandWednesday 24th May 2017
TOPICS
Innovation and Technology
Why innovation and technology are important
The New Age of Education
The characteristics of Modern learners (Millennials) and how to attract them
How to incorporate innovation and technology in education
The ways CADT deliversinnovation and technology in education
Sqn. Ldr. Dr. WATANA
MANON
Sqn. Ldr. Dr. Watana Manon
Dean
College of Aviation Development and Training (CADT)
Dhurakij Pundit University, Thailand
Doctor of Philosophy
Population and Development, National Institute of Development Administration (NIDA)
“Education means guiding and promoting persons
to progress in learning, thinking, and performing
according to their own ability.”
Education
H.M. KING BHUMIBOL ADULYADEJ
Let’s meet our Modern Learners
Overwhelmed
Distracted
ImpatientBersin by Deloitte
#Millennials
Tech-savvyActively engage in Social MediaLearn by exploringWant continuous feedbackExpect and demand instant gratificationCommitted to their personal learning and developmentLifelong learners
SHiFT
FROM TO GOALS
INSTRUCTOR-LEAD PEER-TO-PEER
Interpersonal,Leadership,
Communication
LECTURE WORKSHOP Making culture, Sense of ownership
TEXT BOOK INVENTIONCreative thinking, Entrepreneurship,
Innovation
EXAM LESS BOOKS Research skill, Collaboration
THEORY DERIVATION Analytical skill, Problem solving skill
DPU/WAY
Live in their world (s)
Speak their languagesPut knowledge in the right channels
Make it fun
Let them think
Use Smart Phone
To “allure” Millennials to study, we have to
Newly Designed General Knowledge CoursesCollege of Aviation Development and Training
INSPIRE: Students through innovation & technology
INQUIRE: Feed curiosity, teach students to inquire and research
INNOVATE: Get creative + innovate. Things that never been done before
INVENT: Invent commercial product/service ready to launch in year 3
#ChangeEduTH
To develop personnel with knowledge, skill and attitudetowards the needs and meet standard requirements of
international aviation industry
Knowledge
3 Curriculums
Aviation BusinessIn-flight Service, Ground Service, Reservation and Ticketing (Amadeus), Service Management and Innovation in Aviation Business, Airport Operation
Aviation Technology ManagementAir Navigation, Air Traffic Management, Aviation
and Environment, Aviation Industry in ASEAN Economic Community (AEC) and China
Training Courses (IATA, CADT)Airline Cabin Crew Training, Airport Operations,
Aviation Security Awareness Course, Introduction to Safety Management Systems (SMS)
Photo from: CATC
Airbus 300-600
Slide drill
Fire Drill
Wet Drill
Aerodrome Lab
Flight Operation Lab
Skills
YEAR MAIN FOCUS ACTIVITIES
Year 1 Welcome onboardAviation IndustryPersonality and
Grooming Workshop
Year 2 Create direct experience
Field trips: Aviation Industry OrganizationsCatering, TG Hangar,
Airports
Year 3 Prepare for the real world
SeminarEnglish Proficiency Test:
TOEIC
Year 4Learning by doing &
Learning by teaching
Whole semester internship at aviation
organizations in Thailand or overseas countries
ATTITUDE
STANDARD PARTNERSHIPS ALLIANCES
Office of the Higher Education Commission (OHEC)
IATA
ICAO
Nok Air
King Power
Sanya University
Sanya Aviation and Tourism College
Changsha NanfangProfessional College
AOT
Thailand Professional Qualification Institute
Thai Smile Airways
Thai Lion Air
Nok Scoot
IfYouCanDreamItYouCanDoItDr.WatanaManonDean,CollegeofAviationDevelopmentandTrainingDhurakitPunditUniversity
28
Session
TRACK: Innovation, Technology, Sustainability
DIGITALTRANSFORMATIONTOIMPROVECOMPANYEFFICIENCY
LoadControl&AircraftMovementsWorkingGroup
DigitalTransformationtoImproveCompanyEfficiencyModerator:• JohnBailey,Partner,ManagingDirector,KetchumSingaporePanelist:• VincentBouscary,ManagerWeightandBalancegroup- FlightOperationsSupportandTrainingStandards,AIRBUSS.A.S.
• RobBroere,VP- PSSTransition,EmiratesgroupTransformation• GraemeDewdney,ManagerGlobalAirside,DHL• TomFarncombe,SeniorExpert- AircraftWeightsEngineering,Amadeus• KatrinGesing,ITProduct-managerWeight&Balance,Lufthansa• KarelTavernier,TechnicalDirector,B.Rekencentranv
31
VincentBouscary,Mgr Weight&BalancegroupFlightOperationsSupport&TrainingStandards
KatrinGesingITProductManagerWeight&Balance
GraemeDewdneyManagerGlobalAirside
Chair
TomFarncombeSeniorExpert- AircraftWeightsEngineering
Vice-Chair
KarelTavernierTechnicalDirector,B.Rekencentra nv
Andwhatdowedo?
PrimaryroleistomaintainthecontentofChapters5(LoadControl)oftheIATAAHM.- RecommendedPractices- DefinitionsofStandards- Documentation
32
LCAM,expertsinallaspectsofourfield,strivingforthebestloadcontrolstandardsindustrywide.
Safetyandefficiencyareourpriority
34
• In-HoldLoadingSystem
• StructuralWeightLimitations
• CabinLayout
• FuelSystem
• CentreofGravityLimits
• OpsData(Pantry,Crewetc)
• ValidULDs
• DangerousGoods&SpecialLoad
…thecomplexdata
35
AirlineWeight&BalanceEngineer AirlineDCSDataAnalyst LoadControl
AHM565
DCSDatabase- System1
DCS DCS
DCSDatabase- System2
DCS DCS
DCSDatabase- System3
DCS DCS
DCSDatabase- System1
DCS DCS
DCSDatabase- System2
DCS DCS
DCSDatabase- System3
DCS DCS
…theprocess
36
…andtherealAHM565World:
• Qualityoftenpoor• Versioncontroloftenmissing• Allagentscompletedatausing
theirformats/styles• Distributionmethods
inconsistent• Documentdeliverycanbeslow
AHM565
37
FlightSafetyRiskUpdateddataissometimesdifficult to identify ona
revisedAHM565document.
AllFlightSafetycriticaloperationalaircraftdataMUST bemanagedunderaqualitysystem.
39
PleaseclarifytheHoldMaximumWeightsinyourAHM565version6
Actually,useversion3,fortheHoldMax
Weights
…therealAHM560/565World
DCSDatabase
40
DataDelivery
Inconsistentdeliverymethods.
Laterevisions.
Ambiguousinstructions.
GroundServiceProvider/s
DCSDatabase
…therealAHM560/565World
43
“ThethreemaingoalsofITorganisations andCIO’sworldwide”
Digitalisation
ITSecurityEfficiency
Dr.RolandSchützCIOLufthansaGroupAirlines
44
“Digitalisation makesITastrategicasset,3fields
ofaction”
Technology
SafetyResources
Dr.RolandSchützCIOLufthansaGroupAirlines
45
“Digitalisation enablesustoPowerofDatawhichbuildsthe
foundationfordesigningnewproductsandachievingadditionalrevenues”
unfoldthe
Dr.RolandSchützCIOLufthansaGroupAirlines
46
Consolidate alldataintoonelocation&format
Validate thedataasitiscreated
Distribute thedatainrealtime
AircraftW&BInformationCentre
Safety
47
DCSDatabase- System1
DCSDatabase- System2
DCSDatabase- System3
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
AirlineWeight&BalanceEngineer AirlineDCSDataAnalyst LoadControl
ManualDataEntry
AircraftW&BInformationCentre
ManualDataEntry
ManualDataEntry
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
DCS DCS
DCS DCS
DCS DCS
48
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
AircraftW&BInformationCentre
AirlineWeight&BalanceEngineer AirlineDCSDataAnalyst LoadControl
AircraftW&BInformationCentre
DCSDatabase- System1
DCSDatabase- System2
DCSDatabase- System3
DCS DCS
DCS DCS
DCS DCS
49
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
AirlineWeight&BalanceEngineer AirlineDCSDataAnalyst LoadControl
AircraftW&BInformationCentre
DCSDatabase- System1
DCSDatabase- System2
DCSDatabase- System3
DCS DCS
DCS DCS
DCS DCS
AircraftW&BInformationCentre
Optimisation!
$$$$$$
Validation!ü
Security
50
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
AircraftManufacturer
AirlineWeight&BalanceEngineer AirlineDCSDataAnalyst LoadControl
$$$$$$ $$$$$$ $$$$$$ $$$$$$
DCSDatabase1
DCS DCS
DCSDatabase2 DCS DCS
DCSDatabase3 DCS DCS
$$$$$$ $$$$$$
ManualDataEntry
ManualDataEntry
ManualDataEntry
DCSDatabase2 DCS DCS
DCSDatabase3 DCS DCS
DCSDatabase1
DCS DCS
TheOldWay:
51
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
AircraftManufacturer
AirlineWeight&BalanceEngineer AirlineDCSDataAnalyst LoadControl
$$$$$$ $$$$$$ $$$$$$ $$$$$$
DCSDatabase1
DCSDatabase2
DCSDatabase3
DCS DCS
DCS DCS
DCS DCS
ManualDataEntry
ManualDataEntry
ManualDataEntry
$$$$$$ $$$$$$
TheOldWay:
52
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
AirlineWeight&BalanceEngineer AirlineDCSDataAnalyst LoadControl
$$$$$$ $$$$$$ $$$$$$ $$$$$$
DataUpdates
TheOldWay:
DCSDatabase1
DCSDatabase2
DCSDatabase3
DCS DCS
DCS DCS
DCS DCS
ManualDataEntry
ManualDataEntry
ManualDataEntry
$$$$$$ $$$$$$
53
AirlineWeight&BalanceEngineer LoadControl
AircraftW&BInformationCentre
DCSDatabase1
DCSDatabase2
DCSDatabase3
DCS DCS
DCS DCS
DCS DCS
AircraftW&BInformationCentre
AircraftManufacturer
DCSDatabase1
DCSDatabase2
DCSDatabase3
DCS DCS
DCS DCS
DCS DCS
AircraftW&BInformationCentre
AirlineDCSDataAnalyst
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
54
- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants
AircraftLOPADiagramsWithIATAStandardXML DataFile
- PassengerSeating- StandardPax&BagWeights- ServiceWeightAdjustments- AircraftStartingWeight/IU- OperationalCGLimits
AirlineWt&BalEngineer
AirlineWeight&BalanceEngineer LoadControl
AircraftW&BInformationCentre
DCSDatabase1
DCSDatabase2
DCSDatabase3
DCS DCS
DCS DCS
DCS DCS
AircraftW&BInformationCentre
AircraftManufacturer
55
- PassengerSeating- StandardPax&BagWeights- ServiceWeightAdjustments- AircraftStartingWeight/IU- OperationalCGLimits
LoadControl
AircraftW&BInformationCentre
AirlineWt&BalEngineerEngineeringServiceProvider
DCSDatabase1
DCSDatabase2
DCSDatabase3
DCS DCS
DCS DCS
DCS DCS
AircraftW&BInformationCentre
AircraftManufacturer
$$$$$$
AirlineWeight&BalanceEngineer
59
DCSDatabase- System1
DCSDatabase- System2
DCSDatabase- System3
DCS DCS
DCS DCS
DCS DCSAircraftW&B
InformationCentre
DCSDCSDatabase- System1
DCSDatabase- System2
DCSDatabase- System3
DCS
DCS DCS
DCS DCSAircraftW&B
InformationCentre
InoperativeLocks
FWDHOLD
All LocksOperative=4600KGONELockInoperative=2000KGTWOLocksInoperative=0KG
>
62
DCS DCS
DCS DCS
DCS DCS
DCSDatabase- System1
DCSDatabase- System2
DCSDatabase- System3
EFB
electronicFlightbag
63
AircraftW&BInformationCentre
SwitchbetweencentralizedDCSandonboard EFB LoadControl
DCSDatabase
DCS
DCS
DCS
EFB
EFB
EFB
EFB
electronicFlightbag
64
Manageaircrafttransfers LoadControl
DCSDatabase
DCS
DCS
DCS
EFB
EFB
EFB
AircraftW&BInformationCentre
AirlineB
electronicFlightbag
66
DCS DCS
DCS DCS
DCS DCS
DCSDatabase- System1
DCSDatabase- System2
DCSDatabase- System3
z
WeighingReport
Manual Data Entry
AircraftWeighing
$$$$$$
aircraftWeighing
67
z
AircraftWeighing
aircraftWeighing
DCS DCS
DCS DCS
DCS DCS
DCSDatabase- System1
DCSDatabase- System2
DCSDatabase- System3
69
BOARDINGPASSGroundHandler DCS
GroundHANDLING
D E L A Y E D challengetogetDCSupandrunningat
DEPARTURESTIME DESTINATION FLIGHT GATE REMARKS
BO R D I NA G
D E L A Y E DBO R D I NA G
D E L A Y E DBO R D I NA G
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
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R K
NG
OR E
1 5 : 0 0 B ANG K GN 6 2 8 1 6
1 5 : 1 5 MON T R J S 7 8 2 1 6
O K
E A L
ShortNoticeoftena
AnUNPREDICTABLE business
GroundHandler DCS BOARDINGPASS
32A 32A
71
disasterRECOVERY
D E L A Y E D
DEPARTURESTIME DESTINATION FLIGHT GATE REMARKS
BO R D I NA G
D E L A Y E DBO R D I NA G
D E L A Y E DBO R D I NA G
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
D E L A Y E DON T I ME
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1 1 : 3 5 S I N GA P P S 4 4 4 1 9
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1 2 : 4 5 G E N E V A K Z 7 2 1 2 4
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R K
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OR E
1 5 : 0 0 B ANG K GN 6 2 8 1 6
1 5 : 1 5 MON T R J S 7 8 2 1 6
O K
E A L
DCSDatabase DCS DCS
AircraftW&BInformationCentre
OUTAGE!
AlternateDCSProvider DCS DCSAlternate
DCSProvider DCS DCS
74
DCSDatabase1
DCSDatabase2
DCSDatabase3
DCS DCS
DCS DCS
DCS DCS
AircraftW&BInformationCentre
AircraftManufacturer
SeatmapData
MissingLocks
AircraftWeighing
AHMContent
75
Smarterdatameansgreaterpayloads
andhigherrevenues
flightsafetyWithsmarterdatamanagementwecan
reduce risk
Itistimetostartavailable technology
toprovide loadcontroldatareliabletotheindustryandreducecosts
using
DigitalTransformationtoImproveCompanyEfficiencyModerator:• JohnBailey,Partner,ManagingDirector,KetchumSingaporePanelist:• VincentBouscary,ManagerWeightandBalancegroup- FlightOperationsSupportandTrainingStandards,AIRBUSS.A.S.
• RobBroere,VP- PSSTransition,EmiratesgroupTransformation• GraemeDewdney,ManagerGlobalAirside,DHL• TomFarncombe,SeniorExpert- AircraftWeightsEngineering,Amadeus• KatrinGesing,ITProduct-managerWeight&Balance,Lufthansa• KarelTavernier,TechnicalDirector,B.Rekencentranv
79
Session
TRACK: Innovation, Technology, Sustainability
ONEOrderandpassengerhandling
RobBroereCo-ChairIATAStBSteeringGroupandThinkTankVicePresident- PSSTransition,EmiratesGroup
80 TRACK: Innovation, Technology, Sustainability
Empowerairlineretailingandmerchandising
Providecustomerswithtrusted,accurateandreal-timeinfofromalloperatorsthroughoutthejourney
Optimizethenumberofcustomerprocesses&relatedwaittimesthroughoutthejourney
AirlineProducts RealTimeInteraction Seamless&HassleFree
Threegoals
SimplifyingtheBusiness
ONE OrderNDC
81 TRACK: Innovation, Technology, Sustainability
ONEOrderkeyindustrydrivers• BetterCustomerExperience:
• Removeconfusionofmultipledocumentreferences• Simplifyprocessesaroundcustomerservices• Abilitytooffermuchwiderretailingcapabilities
• Towardsoff-the-shelfRetailTechnology:• De-specializeinternalsystems(PSS)beyondPNR,ET,EMD• Open-uptoNewvendorsforOrder– Accounting– Delivery
• EnablesInter-operabilityacrossbusinessmodels:• Allcarrierswillbeticketlessenablingeasierintegration• Abilitytoapplyintermodalcapabilitiesdoor-2-door
82 TRACK: Innovation, Technology, Sustainability
ONEOrderandNDCtransformAirlineDistribution
Seller
Airline
Aggregator
Shop
Offer
Order
Receipt
Offer Management
OrderManagement
Reservation Ticketing
Product delivery
Revenue Accounting
EnhancedDistribution(NDC):MerchandizedOffersPersonalization/DynamicPricingOptimizePaymentOffers/Ordersintegrity
SimplifiedFulfillment(ONEOrder):
PNR+TKT+EMD->OrderStandardizedretailingsolutionsOpenupnewretailingcapabilities
Together, Let's Build Air Retailing
83 TRACK: Innovation, Technology, Sustainability
ONEOrderroadmap• 2015:IndustrybusinesscaseandIATABoardapproval• 2016-17:Standarddevelopmentphase
84 TRACK: Innovation, Technology, Sustainability
ForGroundHandlers• Passengerhandlingforflightservicesrelieson:
• Specializedactors&Specificsystems(DCS)• Messagingstandardswhichconnectdistributionandproductdelivery(e.g.withPNL/ADLorwithe-ticketservers)
• Airlinesareofferingmorediversifiedproducts• PNR/TKT/EMDarenolongersuitabletosupportthis• ModernretailingissupportedbyOrdermanagement
• WhatdoesONEOrderbringtoGroundHandling?• ONEOrderstandardrevisitsthedeliveryworkflowofservices
• TheONEOrderstandardwillallowstreamlined, customerfriendly servicinganddeliverytrackingofanytypeofservice
• ONEOrderwillallowmoreefficientandgranularmessagingabouttheservicestodelivertocustomers• ONEOrderwillbringsimplificationinAirlines/Suppliersback-officerelationship
85 TRACK: Innovation, Technology, Sustainability
Impactonstandards&systems
• Standards• Messagestandardsto/fromDCS• Accountingstandards– Settlement
• Systems• DCSsystems– airlineprovided• DCSsystems– GHAprovided• Accountingsystems• Loungemanagement/Cateringsystems• PossibleanyotherinternalsystemyouhaveasGHAthattakesairlinedata• Standardretailingwayoftakingordersandchargeforthem
86 TRACK: Innovation, Technology, Sustainability
Questions?
• E-mail:[email protected] (IATAONEOrderteam)• Meetmeafterthesession
• usethenetworkingtool• mobile:+971 506459152
DigitalTransformationtoImproveCompanyEfficiencyModerator:• JohnBailey,Partner,ManagingDirector,KetchumSingaporePanelist:• VincentBouscary,ManagerWeightandBalancegroup- FlightOperationsSupportandTrainingStandards,AIRBUSS.A.S.
• RobBroere,VP- PSSTransition,EmiratesgroupTransformation• GraemeDewdney,ManagerGlobalAirside,DHL• TomFarncombe,SeniorExpert- AircraftWeightsEngineering,Amadeus• KatrinGesing,ITProduct-managerWeight&Balance,Lufthansa• KarelTavernier,TechnicalDirector,B.Rekencentranv