good enough km?
DESCRIPTION
Presentation made by Ian Fry from Fry Systems on how much KM is enough at the 2011 actKM Conference in Melbourne.TRANSCRIPT
The Story So Far ….
• ACTKM10• Kate Andrews• Nonaka• “The Movement of Practical Knowledge between
People”• ACTKM Forum / LinkedIn• John T Maloney
• We are not Hard Enough on Ourselves
Heard it Before
• Patrick Lambe
Heard it Before
Heard it Before
What keeps CEOs Awake?
• It’s probably NOT KM
• What keeps KM people awake at night?
• Justifying KM
• ‘Good Enough’ is non – trivial
• Knowledge Quality and KM Quality
• Share Practical Solutions and Approaches
• Toughen Up !!!
1. ROI• $ Return on Investment.• Assets include “Goodwill” • Share Market Value – based on emotion• Enron and News Ltd• Health• It would be nice, but probably doesn’t work
OGOE• Organisational Gain on Effort• Not measuring money • Measure the Cost of all effort.• Benefits mainly measured “downstream” from point of application of KM• “Big Bang” theory of return
2. Exams and Measures
• Primary School • Knowledge Competencies
– Do you know where to go for….– How would you ….
• Set KCI • (Knowledge Competency Indicators)
• KPI in Board Room
• Sveiby 1997• Lambe 2007
3. Assessment
• Measurement is best; Assessment is OK• Arthur Shelley - Measuring Contribution to
Group Projects • We can nominate WHAT areas of business we
will improve.. But the measurement….• IT Application just to carry the metrics of KM
Dr Tim Matthews
• Change the Language: Change the Currency
4. Feedback Loops
• Nick Milton – Experience Management• AKA Reflection
• Knowledge Audits• Just Do it!• Is your KM itself, a “learning system”?
5. Simple Stuff – Gladstone to Bordertown
5. Simple Stuff – Gladstone to Bordertown
2006
5. Simple Stuff – Gladstone to Bordertown
Major Changes to Training, Procedures and Manuals….
5. Simple Stuff – Gladstone to Bordertown
2010
Deemed a success because of Lessons Learned, changes to Training and Procedures
5. Simple Stuff – Gladstone to Bordertown
No Audit Trail of WHY things were changed
Not even ‘Track Changes’ version
6. Experiment
• Agile Development – small tactical steps• How do you ‘unlearn’ ?• Where do you get the sample size from?• Not Possible?
We deal in Real World / Real People Issues – We are not in a Laboratory
7. Error vs Quality
• Wray Buntine• Ask for Acceptable Error Rate up front.
• Sentiment Analysis – 75% accuracy oob “good”• Forum/Blog Posts 1:10:100 “good”• Marketing 1:3:10 – qualify leads, etc
• No KM Governance without a Definition of Quality KM• No Quality KM without Knowledge Quality• Davenport & Prusak 2010
8. KM Focus
• What keeps ME awake at night
The Chameleon Project
Semantic Processing
Web 3.0+++
Reading and Understanding English Text
8. KM FocusSemantic WebPrimary SchoolRDF format
{David | Convenes | Conference}
Text AnalyticsSecondary SchoolSentiment Analysis
Auto Responders for Twitter
OrionUniversity
Jim BranderClosed Logic
ChameleonPost GradEverything +
Suitable for Business
Semantic Engineer
Javascript/ C++/ symbols in Sanskrit translated from Urdu
8. KM Focus
• Example use: Tagging by SME• Tag=Review of Training, Skills or Knowledge
– Clarify Control and Operations Point
– Electronic solution to be considered.
– Careful selection of roles for Team personnel
• We can do better• Enter the SAM KEKOVICH Brigade• Moore-Lambe• Taxonomy Fairy Tales• “Enterprise Search # Replacement for Taxonomy”• “Automatic Tagging doesn’t work”
8. KM Focus
• Automated Options– No tags – use Search– Auto tag– Etc
• Nonaka• “The Movement of Practical Knowledge between
People”• Possible Outcomes
– Default tag with SME override,– Advise SME, – Dialogue Training – 2 –way
• That is the KM Solution
Artificial Intelligence not Knowledge Management.
Replaces the Human
SME still deluding themselves
Need to Stand with Jim Brander
8. KM Focus
• Understand the KM you are trying to achieve at EVERY POINT
• (even the best can get lost!)
• Pay attention to those you disagree with
• KM Project Structure
• Methodology not Mythodology
• Your thoughts ??
• Why is your KM better than this??
• How can you prove that??
Your Turn
• Metaknowledge Project
• www.frysystems.com.au
• www.knoco.com.au
• ACTKM10 Award Case Study